I don't typically leave negative reviews, but I feel this experience should be shared…read more I came in for a scheduled cleaning and filling appointment and was later informed the filling would actually require a root canal. The hygienist rescheduled my cleaning so I would not have to wait an extended period after the treatment plan changed. At checkout, the front desk told me the hygienist was not allowed to make that change and that I would be charged a same-day cancellation fee. When I questioned this, I was called argumentative and was refused the opportunity to speak with a manager or someone else in the office. Another patient in the lobby overheard the conversation and made a comment that I had done nothing wrong and the girl treated her similarly. I completed the patient survey and requested a call back to discuss my concerns, but never received a response. I ultimately decided to get a second opinion, and I'm glad I did, as another issue was identified that had not been brought to my attention during my visit. The combination of poor communication, lack of follow-up, and concerns about my overall experience is extremely disappointing. I hope the office takes this feedback seriously and works to improve the patient experience moving forward.

Quality of care was very poor. I left because of problems with their work. Administratively…read morebeyond poor. Gives the impression that they don't care about the patient, just about making money.

THEY DESTROYED MY TEETH!!!! The ABSOLUTE WORST place that I've ever had the nightmare of dealing…read morewith! They are a literal circus of unskilled, unprofessionals! They always tried to schedule me with a different person each visit, during my attempt at having dental work done. They even had the nerve to tell me one of them was a dentist, but I looked him up and he was still in school and no other dentist was overseeing him when he butchered my gums!!!! This was a VERY SCARY experience and I honestly can't believe anyone still goes there or that they are in business. They are SCAMMERS who take your money and give you poor quality STUDENTS with no supervision. They are SHAMEFUL and need to be SHUT DOWN and license REVOKED!!!

This lady is a great dentist. Always prompt, thorough, and friendly. After the move, I had to…read morechange to another dentist, but she was amazing in her office, knowledge, and ability to work with patients. Recommend her completely.

Dr. Myers is amazing. The office is clean, the staff is professional and knowledgeable. Will…read moredefinitely be back with the rest of my family.

I've been a patient of Dr. Austin's since 2016 and I would trust anyone else with my family's…read moreteeth. I have two daughters and he and his staff have been nothing short of incredible. Always kind. Always patient. Another plus for me is that Dr. Austin always has the newest technology. You can sit back in the seat and watch exactly what is going on, which has always made me feel far more comfortable. As long as we are in SA, we'll be patients of Joshua Austin, DDS..

Two years with Dr. Austin-good preventive and emergency dentist. Good-natured hygienists, customer…read moreservice, and clear billing. Overall excellent experience.

This is a wonderful office with excellent staff. They are very professional, welcoming, and…read morereally make every process comfortable. The hours are also very accommodating.

Dr. Gardner is one of the best dentist that I have ever been to! The staff is super friendly. The…read moreoffice looks like a HGTV episode. It's very clean, comforting and relaxing. I had a general cleaning done and I've never left a dental appointment happier. I highly recommend this place! You won't be disappointed :)

On 12-12-24, we paid Family Smiles over $14,000 to fix my sons teeth. Its now 1-7-26 and the…read moreservices were never completed because Dr. Carlson moved and the new dentist refused to finish the work.

I have a fear of dentists because of childhood trauma so i didnt take great care of my teeth. One…read moreof my tooth had some fragments break off so i had to get it fixed. I called got an appt pretty quick and i gotta say Mr Carlson you did great other than the numbing needle pokes which werent bad i felt nothing just a bit of pressure. Now thats what i call a great experience. He explained everything and was cery professional. And the filling was done in no time. His helpers are very nice and professional as well. I will defenitely be coming back with my family and our dental needs thank you so much!!!!

As a retired dentist myself, I am rather selective about who is my dentist. Dr. M is a true…read moreprofessional in every sense of the word. His philosophy is much like my own- treat patients with care and do no harm. He is true to that in every respect. He is a highly skilled practitioner and his hygienists have that gentle touch that I think everyone prefers. His office is very modern and he employs the latest in dental technology. We have discussed many dental topics and it is obvious to me that he stays on top of the latest research and techniques. His "chairside" manner is always professional, calm, and reassuring. He kept me informed at every step along the way. I recommend his 100%.

They cancelled my appointment with no notice, no update no nothing. I had to take off work since my…read moreappointment was at 2:15pm, walk in there and for my surprise I'm not scheduled. They were not professional enough to let me know if advance that I no longer had an appointment. They absolutely lack of professionalism and ethics.

I cannot let anyone come here it's been such an uncomfortable experience despite costing an…read moreabsolute fortune. They tried to skip my temporary fills even though I paid for and confirmed them. My $1700/tooth veneer fell off within a week and they spent the whole session making fun of me. They offered the $49 new patient cleaning but it's actually $225 and only after a week of them messing up the appointment. The hygienist broke off a retainer bracket and wouldn't go get the dentist to glue it back on. Then she told the receptionist it was just because "I was too tired...?" I've had it. Yall ask for a review every time so here it is. UPDATE: the below reply is indicative of my experience, as I'm clearly not happy and they can't even understand that. They're assuming a lot arrogantly. My bite alignment is ruined and painful, my veneers that were promised to last 20 years broke within a week, they broke my braces, refused to fix it, and made my teeth shift. Every step of the way they continue to avoid accountability

Excellent Dr. and staff. Thank you Dr. Moore and Samantha for giving me a new smile and a wonderful…read moreexperience. If you are looking for a dentist they are the best and I highly recommend them !!!!!!!!!!!!!!

We waited 2 weeks for an appointment & on the day of they said they don't accept our insutance-my…read moreson has been in a lot of pain & now we are left to start the process somewhere else. EXTREMELY UNPROFESSIONAL AND UNCARING

Thanks David! David's care and attention with the procedure was spectacular. I received a filling…read moreand the process couldn't have gone smoother. A big thanks to the office for seeing me within the hour day after I discovered the issue. Kyle Norton

Terrible customer service. Raymond the office manager is somehow in charge and he is destroying the…read moreimage and reputation of the clinic. I wrote each dentist a physical letter explaining our awful experience with the front desk. I handed the letters to the hygienist and she promised to hand them directly to the dentists. Its been weeks and I haven't heard back. Now my friend's appointments got cancelled after I warned her about the mismanagement. It's time to post the negative review, unfortunately. They do NOT care. We schedule my family of four regular cleaning appointments 6 months ahead. We get confirmation via email. Then our appointments get cancelled. We prioritize our dental appointments. Every one in my family adjusted their schedule for this. I call the office. Raymond says they called the business day before to confirm and we didn't answer so our appointments were cancelled. I told him there were ZERO missed calls and ask him to provide proof they called. He didn't care. We said we had email and texts. He said ignore all email and texts that confirmed the appointments. He said they don't send email and text anymore and they will call one or two days before the appointments (not set time) and if we do not answer to confirm over the phone the appointments are cancelled because they're tired of no shows. What!!!??? How does this make any sense? We always show up. We confirmed appointments over the email confirmation email but now if you miss a call you lose your spot? We work. We can't just pick up every call but they NEVER called. We are at the six months which makes it tricky to find a new dentist quickly so I ask to reschedule. Raymond says he won't put the kids appointments together everyone must have separate days because they're tired of multiple no shows a day. Again, what do we have to do with this? We never cancelled! We always showed up. I reschedule and when I make it to my appointment I'm waiting in the lobby when I see a lady getting upset at the front desk. She missed a call from the office so now her appointments are cancelled. She shows her phone. No missed calls. They do NOT care! Then I get called up. I get a proposed plan and must pay $200 for X-rays today or I won't get my cleaning. What? Why didn't you mention this prior to my appointment? I called my insurance. I've had my X-rays but they want more. The lady that's at the front desk upset tells me they did the same thing last time to her husband but they charged him $50 not $200 for the exact same thing. I tell her they just lied to me about a phone call to confirm our appointments so they cancelled our appointments too. We never had a missed call either. She walks out upset. I went back for my cleaning but the hygienist told me the dentist won't let her proceed unless I pay for the X-rays. I said they just surprised me with the bill at the front desk after they cancelled all our appointments for no reason. I told her I wrote the dentists and I'd like to inform them in case they're unaware of what's going on. She said she would give the letters to them. I said I can not in agreement with the way the office is running things and how X-rays are keeping me from my 6 month cleaning my insurance pays for. I'm not even sure I'm continuing here so I excused myself and left. Today my friend shows me her texts. Both her kids appointments she confirmed last week are cancelled. She made sure to call and confirm because I warmed her. She calls and surprise Raymond doesn't care. Supposedly it's because their hygienist just quit. But her kids see two different hygienists so that doesn't make sense. This place is going down hill quick. I would blame Raymond but after I wrote the dentists letters, they're aware so they are part of the problem themselves. They do NOT care. Dentists, I'm still hoping you'll reach out to me IF you care at all about what your office is doing. I left you ALL my contact info.

This is the worst run dental office that I have ever been to. I had an appt this morning at 8am,…read morereceived reminders on last Friday and again this morning. as I arrived this morning at 745a, I received a call from the office that they needed to move my appt to 8:30a I like most people have a job. I just met Raymond the office manager and he told me to leave. Unbelievable customer service for a business that used to be the best in Boerne. I hope that the new owners of this office sees this message and trains the staff on how to treat their loyal patients. Raymond doesn't have a supervisor, at least he wouldn't give me a name. Do not take your business here.