James really swell fella. Called to help with car warranty. Honest smiles when dealing with…read moreuneducated customer and patiently explained. Also knowedgable.

I was told I had to bring my vehicle here for warranty work from Preformace Auto. So I did so. They…read moredon't call you to let you know anything about your vehicle. Wes was an asshole to me for asking questions about my vehicle. I get my car back 3 days later . I'm driving back home they failed to put all of my bolts back on my metal skid plate 4 bolts missing there are 6 altogether . So it's flapping and dangling . After leaving there shop I had to pull over on the highway just to turn back around and drive back to Christian Brothers. My skid plate could have caught on something and ripped the plastic off on the bottom of my vehicle or could have lodged up underneath potentially damaging expensive components like the oil pan, transmission, transmission pan. They had to go and look around to try and find MY SKID PLATE BOLTS! Incompetence...

Fair. Courteous, proficient and prompt. I found him to be trustworthy. I have recommended him to…read moreother people as well. I like the fact that he comes to your house.

The gentleman got the old ignition cylinder off but broke my key off in the lock got it stuck,…read morebroke the lock itself(expected me to use a tool instead of my key to turn the car on) got the new ignition in but now my turning signal don't turn on, high beams, and wipers don't work

Calling all owners of Volkswagens. Tim is the Volkswagen whisperer. Not only does he know what he…read moreis doing but he takes pride in his work. He is truly a man that has a passion for cars, older cars, and VW. I took my '73 Volkswagen bug to him because another mechanic had done a crappy patch job to fix a HUGE problem. Tim called me and talked to me about what he was planning on doing and what parts he was going to need BEFORE he did anything. He is the only one that I would try my VW with. #SheBug

Very poor customer service, and service as well. Kept my vehicle 3 days...could find no issue…read morealthough issue still present. Took to dealership, they found loose ground connection from battery to frame in 15 min. Tim's charged me for nothing! Last dime they'll get from me!

good people ! They treat you right! Great customer service! Been going there since they have been…read morethere!

The customer service was good but the prices are high for some mechanical fixes. Other people…read moredisagree with their front end repair diagnoses.

I took my Honda Fit to Straightline Automotive for replacement of two damaged studs, new BFG tires,…read morebalancing and a four wheel alignment. They got me in even though I was a walk in. That was cool. I had no expectations of getting it done the same day but hallelujah! They did it right away. And it is a splendid job. I have only been there once but you can bet I'll be back.

They have been so helpful with our vehicles. We farm and are pretty rough on the vehicles. They…read morejump on our urgent issues so we are not down without a vehicle. Very friendly staff! Someone always there at the front to meet you.

I took my F150 4x4 to this tire center and spent 11 hundred dollars on tired and I needed ans…read morealignment but this shop has the most incompetent technicians I've seen in 40 years and the technician who was supposed to do the alignment was to lazy and to weak to brake the nuts loose on the tie rod end then he lied about them being rounded and he flat out was to lazy to put penatrating oil or use a cheater bar to brake loose two nuts.. if you take your vehicle to this shop one should double check to sure your not being lied to like I was and I DON'T RECOMMEND THIS SHOP TO ANYONE BECAUSE A LIER DOESN'T BELONG WORKING ON ANYONES TRUCK BECAUSE LIES TURN INTO A LOT OF MONEY. GO SOMEWHERE THAT HAS A STAFF THAT KNOWS WHAT THEY'RE DOING.

If I could give us location zero stars I would. And this review was based on a couple of visits,…read morewhich I know you are reading this and wondering why would I subject myself to multiple visits to a busted firestone location, but my lady and I used them for some previous repairs and had to keep going back to try and get them to actually fix the issues they were paid to do. They have worked on three different cars in our family and they have jacked up two of them in the process. I took the Mustang in to get the heat fixed because only the air conditioning was working, and when we got it back the air-conditioning worked but the heat didn't. I took it back a month later to have the heat fixed, and what do you know, when we picked it up the heat worked, and now the air conditioning doesn't. On top of that, they were supposed to fix an oil leak on an older model Honda Accord, which still leaks oil about as fast as it did when we first took it to them. And lastly, even the oil changes that we've had completed at this location were not entered into firestones system. So subsequently when we visited other locations to have work done, they were unable to pull up any of the work from this location. From personal experience with this location, ownership is clearly running it on a shoestring budget, because staffing is always changing with very few consistent employees from visit to visit. In general, I typically try to avoid these locations specifically for that reason. But here in Northwest Arkansas, you don't have many options. However, I would STRONGLY encourage you to find another option because this location will likely end up costing you more money and more problems.

These people are fantastic. The nicest, hardworking people and always greet you with a smiling…read moreface. 10/10 would recommend them to anyone needing any kind of service on their vehicle. Most trustworthy, competent and fast service in NWA.

I am a pilot/escort driver from MD. Needed suspension work done. They were friendly and attentive…read moreand provided just the right work i needed for a reasonable price. Very happy with them. If i lived there, they would be my go to shop. I trust them.

Holy crap these guys are slow! Sunday morning so they only have two people working but after…read morewatching them for a few hours, it looks like they take turns working... one will work for 15 minutes while the other one sits and looks at his phone. Then they switch. It took them 1.5 hours to change my oil and then another 1.5 hours to look at my tires.

Where to start, my god. I set an appointment for 10 AM for an inspection on basically a brand new…read moreelectric vehicle. 15 minute job for any competent human, but that's just the tip of the iceberg here. First, on the phone setting the appointment, this guy sounds like he is absolutely inconvenienced by someone wanting to...pay money for the job they literally exist to do. I arrive for my appointment, no one else is there except me and what I assume is the guy I talked to, a dead eyed 70 something year old who looks and acts like he's one bad day away from putting a g*n in his mouth. Doesn't acknowledge my existence when I enter. Again, he's doing nothing, and no one else is in the building. I say hello, very politely. He glances at me, seems extremely annoyed that anyone exists. Eventually asks what I need. I tell him I have a 10:00 appointment for an inspection. It's 9:55. He says "on what." I tell him what my car is. He gets the odometer reading and we go back in. He does some things, yells at a guy in the shop, then sits back down, staring at his computer. I'm just standing there. I ask if I need to do anything, sign anything... He doesn't even look at me, just says "no." I say great, any estimate on how long it will be? FYI I brought my dog because I couldn't leave him home at the moment. So we planned to walk around for maybe up to 30 minutes. Anyway, his response: "I don't know, whenever he gets to it. Then probably at least an hour." Are you kidding me? Wtf did I make an appointment for if it's going to be "whenever he gets to it"? We're not done, don't worry. We go walk around, in the cold, for an hour, come back. I walk in and he says "oh hey do you have an inspection form?" I'm like...no? No one told my at any point that I need to provide one. "Oh, we can't do it without one." Says he tried to call. I literally gave the same guy my phone number when I set the appointment. No call. Big waste of my life. Never go here. Ever.