IN ABSOLUTE SHOCK!! BEWARE!! My husband booked a Valentine's Day package for me so my massage was…read moreon February 15th at 4:45. I arrived to the spa at 4:05. When I walked in I was asked if I needed to use the restroom and then someone had walked into the restroom so I was told to sit down in the front. In the package it says to arrive 30 minutes early to enjoy mimosas and sweet treats. I did not get taken back to the relaxation room until I stood up and said something. They were too busy chit chatting than worrying about their customer. Finally I was taken back to the relaxation room about 10 minutes before my massage. When I walked in I was shocked they had camper chair for us to sit in, in a so called "relaxation" room. I literally had to chug down my drink and sweet treats before my massage. Finally the massage. ABSOLUTE worst massage I've ever received. The lady spent more time putting the mint oil infront of my nose than actually massage my neck and shoulders, which was literally suffocating. I was also told that hot stone would be included. I had maybe 5 minutes of hot stone on my back and then another 5 minutes of her massaging my back. I'm carrying around a newborn and toddler all day so that was extremely upsetting. My husband booked this massage as a postpartum gift since I just went through an emergency c section and he just wanted me to have a day of relaxation. I left there extremely upset and frustrated instead of feeling good. I ended up leaving a review that night which I've never left a review in my life. And then they replied and was told in the reply if I was open to it they'd like to discuss this further. I called the spa 3 times and the first time I called I was told I would probably just get a refund and that I would be getting a call back. Every other time I called I was given the runaround and told I would be getting a call back. Finally this morning I called and spoke with the owner. The owner was not nice at all and told me because I left a review she will not be giving me any type of compensation. She literally said that because I left a review for the public to see she will not be helping me. I didn't know that I wasn't entitled to leave a review of my experience and because I did I will not be helped. Absolute insanity. Worst customer service and WORST "spa" I've ever been to. Stay away from this horrid place.

By some stroke of luck I was able to get in last minute for a 45 minute massage and I couldn't be…read morehappier. I got onto the waitlist for a 4:45 via the website but then texted the business to let them know I had some flexibility with the time to hopefully up my chances of getting in. They were super communicative and got me set up. Such a clean and inviting location and the staff is great. I am an LMT so can be a tough customer but had no complaints and left feeling relaxed and refreshed. I will definitely plan ahead on my next visit to Jacksonville so I can get a longer session!

They did a really great job of applying the heavy pressure that I needed. At one point, the…read moremasseuse even walked on my back, which was really fantastic. Overall, I was really impressed by the massage that I got for only $80 for one hour. Definitely planning to come back here.

This massage was really good, they worked out all my problem areas. Very relaxing and cost friendlyread more

I really cannot give this place even one star but I'm forced to. I have never had bags under my…read moreeyes ever! and slowly over the month since getting a facial, I have droopy bags under my eyes I have gotten facials before at different places., and never had this happen before. The only reason why I visited massage envy is because somebody gave me a gift certificate massage envy is way overpriced. I had a $75 gift certificate and I still had to pay $10 for a facial. That's ridiculous. I don't recommend this place to anyone SAVE YOUR FACE!!!!!!! AND MONEY!!!!!!!!!

I have been an ME member for some time now. I started in Washington State and moved to NC in June…read more2022. So far I have been extremely happy with everything there/of course you do have to book so far in advance due to not having appointments available for a while/same as in Washington. I am writing this review for the Therapist I saw. Alyssa. She is AMAZING!!! I have had my share of Therapist over the years and have a couple favorites and I must say she is definitely my top 3. Amazing, did everything I have always wanted a Therapist to do. I highly recommend her!

A true professional and student of kinesiology. Christina is far and away the best massage artist I…read morehave ever encountered. I've had two major lower back surgeries and her deep tissue technique is incredible. If you have any issues Christina is the best choice!

Such an amazing experience. Highly recommend!! The level of relaxation was exactly what I needed.read more

This was the best massage I have ever gotten. Found all my sore spots and lumps, took care of the…read morelower leg fatigue I was feeling. I work on my feet all day and she was absolutely amazing! The facility is peaceful and relaxing. Just enough hurt to get the job done! Will be returning as often as I can! Yeni even took time after my appointment to give me some pointers to help with daily stretching. They also have text reminders once you book your appointment so you don't forget your date and time.

Absolutely the best massage ever. I will definitely be going back. Very clean and comfortable place.read more

Great care and detail in my muscle pain region. Clean,…read morequiet, relaxing office experience. I'm genuinely already excited for my next session. I left much less tense in the problem muscle region. I understand that as I continue to beat on my body physically most days I'll need this type of expert care to rest properly. Highly recommend for people who lift/exercise frequently or people who generally take a beating physically day in and day out.

Let me start by saying I love going to this business and getting my massages!! The facility itself…read moreis broken up into two sections with one side having different rooms for their clients and another side with a sauna, small workout studio, and a couples area. This business is very welcoming, clean and organized. It's also easy to find and has multiple parking spots. It's also very easy to make an appointment and we use Vagaro to make and switch appointments. You can also give them a call and they're very accommodating with times and days. I have been getting massages here for a while now and I was finally able to convince the hubby to get a massage with me. Thankfully my hubs vibed so we'll with Joe that coming here has been a regular occurrence for the both of us. Everyone here is super nice, very professional, and have always made our experiences relaxing and comfortable. The time spent here doesn't seem as long as the appointment says and you won't even realize that so much time has gone by until you're gently told that the session is over. I'm also not one that enjoys deep tissue massages, but Maria has done wonders for getting knots out and has made me start enjoying deep tissue massages. I would highly recommend making an appointment with anyone here, as they've all been really great! I do want to give a shout out to Joe and Maria for giving us a great experience whenever we visit!

Love the calm soothing sounds and decor... had pedicures done for my mom and myself was heavenly…read more Did the lavender package and get mask.. scrub and pedi... service personnel and perfect

Great for massages but waxing is a definite NOOOOOO. Do not go here for a wax. I went for a…read moreBrazilian and left bleeding. I wish I had heard of the horror stories of this place before going.

This review was long overdue, before coming to this salon I read these reviews and was excited to…read moreget my hair done by someone who is said to be so talented .however I Made an appointment and the owner forgot my appointment then proceed to to tell me to come at a later time so she can tend to a personal issue , come at the time agreed and is late because she was grabbing lunch. I asked for a trim and got a haircut and was over priced for something that was not asked for. I hope review can help anyone looking for a professional and talented stylist.

After returning to Jacksonville after five years in D.C. I was excited to see that Ebony was still…read moreavailable. Not only was she flexible in her appointment times, but she remembered how particular I am when it came to styling. She gave me a hair assessment and followed up with a shampoo and deep conditioning treatment. After styling we came up with plan to treat and repair the damage of constant heat and chemicals. So happy with the Ebony and what she continues to do to repair my hair!!

Great place attention to detail very professional I came here. I wasn't sure how it would be but…read moreafter coming, I was very impressed. I thought they did a great job.

Received a couples deep tissue massage. The massage therapist were great! Studio was nice and quiet…read morefive star massage I fell asleep during it seemed way longer than an hour. Left a nice tip for the therapist they were very professional

My usual spot was booked on a Saturday so my friend and I decided to give this place a try. They…read morewere able to take us in right away. The technicians were awesome and super fast. We were in and out of there within an hour. They had a lot of customers and seemed busy so I didn't bother doing designs. Next time I would definitely test their design skills!

My last pedicure here was not the best. The technician cut my nail bed so much that I got an…read moreinfection.