This one-star review is not directed at Eaton Canyon as a golf course, restaurant, bar, or driving…read morerange. It is specifically about the young brunette woman with a terrible attitude who works at the front desk and consistently displays a rude and unprofessional attitude.
I do not know her name, and this is not a personal attack--it is simply an honest account for anyone visiting Eaton Canyon. I'll bet just by my brief description, young brunette woman with a shitty attitude, the existing staff knows exactly who I'm talking about. My brother and I have spent thousands of dollars here this year alone. We come nearly every weekend, spend generously at the bar, and always follow the rules. We've never once tried to sneak food, drinks, or free rounds.
This past weekend we prepaid for our morning tee time through Golf Now. At check-in, we also requested a replay round for the afternoon and a bucket of balls to warm up. The gentleman checking us in charged me, I tapped my phone to pay, and we went on our way. No issues.
After finishing our morning round, we had lunch at the bar. When we returned for our afternoon round, while waiting at the 1st tee, the young woman at the clubhouse shouted from a distance, "The cart return is over there." My brother replied, "We're not returning the cart--we're about to play our round." She yelled back, "You didn't pay. You have to pay or leave now."
I calmly walked over to her to sort things out, but she was immediately argumentative and confrontational. She raised her voice at my brother and refused to listen to me as I tried to explain. I told her respectfully that if there was a miscommunication and our replay round had not been paid, I had no problem paying again.
The gentleman working alongside her handled the situation professionally. I showed him the charge on my phone, and he even called the staff member who checked us in earlier. During this process, the young brunette came back out and told us, "I'm done with you. You guys need to get out of here. Dead ass. You guys need to get out of here or I'll call the cops." She then grabbed the gentleman by the arm, pushed him inside the clubhouse, and slammed the door in our faces.
To be clear, I never cursed or raised my voice. My brother and I were calm and sober. This was completely uncalled for. After this, we respectfully drove the golf cart to my car. Loaded our bags and then returned the cart to the designated area.
I want to reiterate that this review is not aimed at anyone else at Eaton Canyon. Ruby, Jason, Theodora, and every other staff member we've met have always been 100% professional and welcoming. We get along with many regulars + members and have even been invited to join the club. Up until this incident, our experience with staff, crew, and fellow guests has always been excellent.
That is why this situation is so disappointing. It is unusual and concerning that Eaton Canyon management would allow someone with such a consistently unprofessional attitude to represent the front desk. On the day in question, she was even dressed unprofessionally in a Cowboys jersey--not in Eaton Canyon attire.
I encourage management to review the security footage, speak to the bar staff, and evaluate the reputation my brother and I have built at this course versus the behavior of this one employee. I can understand miscommunication and frustration, but no guest should ever be treated the way we were--with rudeness, shouting, and threats.
Eaton Canyon is a wonderful course with a great staff, but this one individual damages the experience for loyal customers.