A friend introduced me to this shop because of their wide selection, quality goods, and amazing…read morecustomer service. I came in looking to resell some gold, clean my jewelry, repair a necklace, and to look for some new earrings. Like the other reviews said, the shop is owned and run by David and his mom. David speaks fluent English and Cantonese. I think some Vietnamese as well. His mom for sure speaks Cantonese and Vietnamese. They're both very knowledgeable and easy to work with. Let them know what you're looking for and they'll have recommendations for you! RESELLING JEWELRY David was very honest with me. I had some loose stones and he let me know there's not much anyone can do with them. I also had a ring that he identified as fake gold so it was pretty much junk lol. For some earrings that were 18k, he told me that there wasn't much gold (they were small) and because of that I would not get much resale value. Most of the value was really in the labor of making the pieces. I told him the main reason I was looking to sell was because they were white gold and I preferred yellow gold. He suggested I see his colleague at Focus Plaza and get them rhodium plated instead. (And I did for $20, see pics!) CLEANING Nothing to add, he cleaned my engagement ring so it was nice and shiny again. REPAIRING Great! His repairman soldered my necklace back together. The clasp snapped off but it was an easy fix. PURCHASING They have a great selection at great pricing. I ended up getting a pair of earrings with a delicate chain. Super cute and dainty.

Owner really professional, helpful, and patiently showing the bracelets selections. . . Very cute…read moreitems.

Elaine helped us find the perfect golden horse jewelry. This was the fourth store that we had…read morevisited, so was ecstatic that she was able to pull a "horse" out of her hat. We appreciated her efforts, and loved the different options at the store! Recommend folks in the area to check them out for all your jewelry needs!

We needed to get bridal gifts for a Chinese wedding. As a groom's family, we were expected to…read morepurchase gold jewelry. Most pieces are 24k gold and some are 22k (referred to as "goldstyle"). Most had the weight in tael (but also in grams below) on the labels. They have a big board on the wall with today's buy/sell price per gram. On that day, it was $150 to buy (it has since gone up). The spot price was $117 a gram so it was about a 28% premium over spot. In addition to this, they will have a "labor" fee anywhere from $50 to $400 depending on the intricacy of the design. This labor fee is halved if you join their loyalty membership (which I joined to get the half off - you can join there or on their website). Even with the over spot premium and the extra labor fees, the total premium was about 30% to 38%. Still reasonable compared to other reputable stores. In addition, there is a San Gabriel sales tax of 10.5%. So the pricing is transparent. Some pieces already have the total price (including tax) on the label and does not state the weight. These pieces usually have a higher premium (more than 38%). I would ask how much the weight is in grams and calculate the price (multiply weight (g) with their buy price - was $150/g). Then compare to the stated price to see if it is still a good deal. Otherwise, when you get home and see the receipt with the weight, you may feel like you did not get such a deal as the premium is may seem too high. The jewelry come in very nice boxes (they have different boxes, some for multiple jewelry and others for smaller and bigger pieces - I liked the individual boxes for each piece.) We were the only non Chinese there. The customer service was at first a little aloof but once they realized we were there to buy and not just looking they were very customer oriented and spent a lot of time to help us. Now, I did have to go in twice. First time, I did not realize one of the pieces was 22k goldstyle piece until I got home and looked at the receipt. I spoke to the manager and explained that for a Chinese wedding it had to be 24k and if I can exchange for a 24k piece around the same price. They were nice about the exchange and helped me look for a good piece. (They do state during the sales process that these pieces are non-refundable so I was happy they understood my situation.) Just a warning that once you decide to buy, it takes a long time for them to print up the receipt. The receipt is like a certificate of authenticity as well so it has a bar code, a picture of your piece, weight, etc. Keep these receipt/certificates in case you need to sell back your pieces. LukFook will buy them from you at the stated sell price on their board. This is usually close to the spot price plus a 10% fee. Overall, I am satisfied with the selection, the beautiful and unique designs, their long standing reputation in the Chinese/HK community and their customer service. Will go there again!

My aunt has gone to this jewelry for several decades and have always been impressed with the…read moreservice, hence only going to this place for her needs

We came here and had great service! They moved here from Montebello and they had great service back…read morethen also! The prices are reasonable. The store front looks a little ghetto but don't be deceived! They have some great items! Will definitely go back!

My parents love this place. They are knowledgeable and straightforward to every questions we had…read more Not like some other shop that wants to get your money for no reason. They offer to buy your gold. They also check if your diamonds are pearl diamond or lab diamonds. It is worth the money if you use their services. I would definitely come back and would recommend this shop to others.

Max and his wife are the best! Almost all my jewelries are from him. We first purchased our wedding…read morebands from him back in 2019 and have been back over 20+ times. Hubby just upgraded my wedding ring and I am in SO love with it. If you're looking for a personal jeweler, Max is the perfect person to go to.

I bought a Iwc pilot's watch here and am pleased with the watch and the buying experience. Their…read moreselection and supply of Iwc watches were great! I was surprised to see many popular models in front of my eyes. They sure look better in person! The price I paid wasn't the best but reasonable , compared to other places. The sales lady was very helpful, knowledgeable, and pleasant to deal with. I might go back and shop for new Omega watches!

Been here twice and have had the same terrible experience. First time, I was looking for a certain…read moreOmega which they didn't have that I needed for a Christmas. They could order but wouldn't be in on time which is fine but the second I said no, they walk me out the door like I'm wasting their time. Today, I walk in, don't even make it to the counter and say I'm looking for a brand they don't carry. Instead of even following up with would you be interested in something else or letting me look around. I'm instantly walked outside and told to find it on my own from somewhere else. I would easily drop 5k on a whim if the service was even the slightest pleasant, but I guess I look like a bum.

I love Sue & Sam jewelry. All the reviews just prove that they love what they do and really go…read moreabove and beyond to make the customers love the jewelry piece they are going home with. I love every single piece I get here. I have Also customized pieces with them. I just had a photo of what I wanted and They can make all visions come to life. You can also engrave pieces. I will never go anywhere else but here for all my jewelry needs. I have also told many friends to come here instead of buying gold plated just come here for a little more and you can have a real forever piece to take home and wear everyday. Thank you Sue Sam & Chuck for years of happy purchases.

Sue & Sam are the best! They treated us like family from the moment we walked in. Chuck is very…read moreknowledgeable and provided honest, thoughtful guidance throughout the process of creating my custom engagement ring. He brought my vision to life perfectly, and the finished product turned out even better than we could have imagined. Exceptional quality, outstanding service, and great value. Thank you!

We have been customers of this place for many years, and service is always great. Shan (the owner)…read morereally has a lot of great jade pedants. Been satisfied every time we buy jade.

Scam!!! This store is a complete scam. I gave my golden earring with my golden necklace to mold…read morethem to get a longer earring. When I picked them up, the top part of the earring was different than I asked for. I asked them to fix it, but then after fixing it, the length of the earring was shorter than I asked for. I said it was shorter, and not happy with the result, they demanded me to pay the whole labor fee even though they didn't do what I asked for. The older lady was so rude to me when I first visited and didn't let me ask any question regarding my order, and later when I came to pick up my order, she said I wasn't clear about what I wanted for while she didn't even let me talk on the first day. Now, they have my gold earrings, as well as the rest gold with them, and not letting me get them back. So if you give them your jewelry, they will do something different and charge you whole labor price or just take your jewelry with them, and you loose your jewelry to them. So it is a scam place, beware of this place which rips of other people's money and jewelry!!!

I found this jeweler through their Etsy shop and was so impressed with the rings I ordered that I…read moredecided to visit their store in person, especially after realizing they were located not too far from me. I went in to explore more of their collection (and, of course, to add another ring to complete my set!). From the moment I walked in, I was greeted by some of the kindest, most down-to-earth people I've ever met. Their customer service is truly exceptional, and their in-store selection is just as stunning as what you see on Etsy and eBay. The craftsmanship of their jewelry is top-notch, and they did a beautiful job engraving the rings I purchased. Their pricing is more than fair (unlike some other jewelers I've dealt with in the past). They don't overcharge or pressure you. As a long-standing family-owned business, they bring genuine care and integrity to everything they do. If you're looking for high-quality 24k gold jewelry (as well as 14k and 18k options), this place is a gem. I highly recommend stopping by if you're ever in the Chinatown/DTLA area. They're open 7 days a week, and you'll be so glad you paid them a visit. Exceptional service, beautiful pieces, and outstanding quality.