My car was in the garage, the engine would not even try to start. I phoned for a tow. The truck…read morearrived within an hour. He tried to jump start the battery-it worked! "Don't turn it off." I paid for just a battery start, drove to get a new battery-problem solved! Great fast, friendly, honest service, did not over charge or sell me unnecessary service!

John at Gross Pointe is knowledgeable, experienced, and very good at communicating. His company…read moreis flexible and responsive- putting up with several scheduling changes on my part. Reasonable prices and great service! He helped my parents out of a tough situation and was professional and courteous.

Well, it's 2019 now. I phoned this same tow company today, June 1st, for the same service as before…read more(see my glowing 2016 review). My car is the same vehicle, parked in the same space and in the same residential parking garage from where they helped me successfully three years ago. Now however, GNG flatly refuses me service. The guy who answered the phone said that he "damaged his truck last time," which he absolutely did not. Also, he said that "you're on the top floor aren't you?" trying vainly to remember the job, which I am not. I'm on a lower level, one story down from street level. I would think that in three years, GNG only would have gotten three years better and more efficient than they already were. Instead, however, it appears that in that short span of time, they've gotten worse at what it is they claim they do with such expertise. Negative and condescending on the phone, the guy sounds like he hates what he does for a living--or perhaps he was just having a bad day. I phoned them with the same result over a month ago, thus why I felt it was probably time to alert consumers. I suppose there's just that much towing in Chicago, that one can cavalierly decline business and revenue on any given Saturday.

Had a great experience with this company…read more I have roadside assistance through my cell phone company and this was the company I got paired with. I've had multiple situations with towing, jumpstarts, busted tires, etc. because apparently my car is a POS (bless her engine). But, none of my experiences are stand out--except for this one, thanks to Manny. Manny communicated consistently about his ETA/ timeline for completing other calls before me. So, I wasn't sitting around waiting outside, and he wasn't sitting around waiting for me either. Once he was able to give an accurate ETA, he showed up exactly when he said he would--literally to the minute. He was also extremely knowledgeable about best practices when having to get your car towed. He warned me about all the towing scams that take place around Chicago and how to avoid them. I had no idea there were so many ways for tow companies to milk money. If you take a look at the reviews for other tow companies, it becomes increasingly apparent how common these scams are. The fact that he was so transparent about red flags for other towing companies makes it clear that GNG does none of that. Everything was streamlined with GNG--you pay with a card and your information is all in the system, so you know they don't do any of the shady money-pocketing scams. The price was great too. After my phone company paid their share, I paid $28 out of pocket, which shows that the initial price must have been very reasonable, because in the past my OOPs have been 2X-3X that. If I have any future car issues (which I definitely will... I mentioned my car is a POS, right?), I'm coming back to GNG. And though I'm sure everyone here is awesome, I'll ask for Manny.

Memona saved the day when I hit a pothole on Lake Shore Drive, that was unavoidable, and got a flat…read moretire. They came to pick me up right away and transported me to the repair shop. They were very professional and friendly. I would recommend them and continue to use them in the future. Very affordable and reliable. Thank you for coming to my rescue!

Seriously fantastic service. Got to us quickly, got the job done quick and, despite the issues we…read morewere running into, ourselves, kept cool and worked with us. We would absolutely recommend using this service

Our car ran out of gas on i-90 going east in the middle of the night and these guys came out in 15…read moreminutes and hooked us up with gas and got us on our way. Call them anytime. Excellent service

My son and I were struggling on the side of the road with a dead battery / electrical issue. Out of…read morenowhere, Chicago Best Roadside Assistance pulled over--not because we called them, but because they saw us struggling and chose to help. That level of humanity and professionalism is rare these days. The mechanic was not only incredibly kind and patient, but also extremely knowledgeable. Within minutes, he diagnosed the issue, gave the car a jump, and walked me through what happened and what to watch for moving forward. No pressure. No upsell. Just honest, solid help. What truly stood out was how calm and reassuring he was--not just for me, but for my son, who was starting to get scared. The pricing was very fair and the entire interaction turned what could've been a nightmare into a moment of gratitude. If you're ever stuck in Chicago and need fast, genuine, and expert roadside assistance, call them first. They absolutely saved the day for us.

The greatest tow company in Chicago, my boy AB took care of me from beginning to end with full…read moretransparency. The smoothest best encounter i've ever been through with a towing company. My semi truck flipped on the side of the highway and they helped through and through.

Called Sky High Towing & Recovery when my car broke down, and they were amazing. Driver showed up…read morefast, super chill, and handled everything like a pro. Got me back on track in no time! Definitely recommend them if you're stuck

Quick and efficient towing services. Very comforting and accommodating staff. Great experience…read moreoverall.

Excellent towing company! Took great care of my vehicle and gave my updates along the way. The…read moreresponse time was also amazing the came right away to get my vehicle I would recommend them to anyone in need of a tow truck company.

Best service ever! I sent a message and within 5mins the owner replied and booked it. His son came…read moreand very nice guy. Took care of the car and moved it for me. I'm very satisfied and will recommend his company! More power to you guys! Thank you!

I had a bad experience with these guys; they are expensive and have such bad service. The driver…read morewas high and was driving recklessly.

I'm a bit mixed between this place because it's a towing company, but I guess I could have been…read moretreated worse. There was a confusion with a parking pass with Spothero. I had a van towed all the way to the Southside from near the United Center. That seems excessive. The woman on the phone was nice enough and reminded "open" for me to get the van that night. The guy who gave me back the van was actually super nice and made me feel at ease, especially since I was having a bit of a breakdown with all this stress. The only thing I didn't like is that they wanted me to Venmo or Apple Pay them (no credit cards). I think I know why, but this came off really shady in the moment and took longer to get the car out because of it. Again, this is a towing company so it's not the place for happy people. However, I suppose the whole ordeal could have been way worse and they had a sliver of decent customer service. Probably my weirdest review here!

I just wanted to post here that the customer service is fantastic. We had a bit of a mix-up with a…read moreneighbor and they accidentally towed our car. However, after a brief call they were really apologetic and professional and they also brought the car back to us the same day, which saved us a lot of trouble.