Today I went in looking for frames. I walked in and I was greeted by two employees. A gentleman named Luis helped me. He was the upmost helpful employee. He was very patient with me, my husband, and my baby. In the middle I received a phone call; I needed a look up a phone number and he looked it up for me on his computer. Later I had to call back and cancel the transaction. Luis took care of it and even called me back telling me the charge was voided. Excellent service! When I am ready for glasses I will be going back. read more

Amazing , staff is so helpful and friendly thank you to Heather B and Faith H for always providing excellent service.

Today was my first visit to AMVC. At first I was a bit concerned since I had a bad experience with the last place I went. I was impressed when I first arrived because it's really nice and clean inside. The staff is really friendly and professional. I had a morning appointment therefore it was also quiet. The doctor was really helpful and informative. She answered all my questions. When it came time to choosing my new glasses I was to choose a few frames. Then the wonderful lady helped me with ordering them how I wanted them. I never felt like they were pressuring me to pay for more than what I needed. I will definitely continue to come here for all my visits. My family will also be coming here from now on. I am honestly impressed that there are still some businesses that care about there patients/customers. read more

I went to get some glasses and I meet a lady name Shannon. She was very helpful and kind. She cleaned my glasses and changed my noises pads. She made my glasses look brand new. I would definitely go back because of her customer service. read more

Brenda was amazing with her customer services. Exam was quick and Dr. Gan was frantatic! And bobby hooked it up. Five stars y'all rock!!!!!

I've been going to Antelope Mall Vision center for a few years now and there's a reason why I've stuck with them. Their service is always their priority, Gina in particular is very helpful and patient with me. She's helped me with choosing a perfect frame and her service is always the best, Thank you! & I recommend everyone to go here! Ask for Gina she's greeeeat!! read more

I called and I was looking into my benefits, Brenda helped me. She was so cool & she had amazing service. Very knowledgeable. read more

This place is the kind of place that annoys a customer like me who is simple and to the point.3 times they messed up the glasses that I ordered. They seem to be very apologetic but that only goes so far, when you are a vision medical facility and mess up prescriptions. Let's be glad these people are not working on your brain or heart. read more

Used to be good years ago when actually located in the Mall, however service has gone down while price has gone up. The persons fitting your glasses, don't seem to know what they're doing and appear more intent on their social interactions with each other than with taking cate of customers. read more

Love the service and staff here! Extremely helpful and kind. The doctors here are very patient and knowledgeable. The also take their time and it doesn't feel like they are trying to get you out of the door quickly. I have never had a problem with my glasses and my custom order of Oakley glasses from them. They even helped out my girlfriend who was having trouble with her glasses but didn't get then from this location but a very nice staff lady simply asked for her glasses and adjusted them for her! A very kind thing to do. I just know I'll be taken cars of if I have any problems! They are moving out if the mall however and down the street in the same plaza as Buffalo Wild Wings. Have fun! read more

This was a little bit of a trial. At first they got the glasses wrong, then the prescription wrong. But they stepped up to the plate and made it right. They even went to the point of adding a few extras at no charge to make it right. I am impressed, in today's world so many people in business blow you off and side step the issues instead of owning up to their mistake and make it right. This is what customer service is all about. This is how you develop customer retention. By solving the problem, they have created a customer for life. I and my family will be back. So far we, my wife, and my daughter have had their prescriptions filled here and we have all been happy. Gina and Heather made this situation work out to a positive conclusion. Dr. Anita diagnosis-ed everything and now finally see what I have been missing all the time. Thank you again for making this right. read more

I absolutely love this place. The staff are all amazing and super friendly, they genuinely care about you and your vision. My doctor was able to spot a possible issue with my eyes and immediately referred me to a specialist to have a laser eye procedure in both eyes that if not detected could have caused me to lose my vision. They have also been more than accommodating with the problems I had with my new lenses. Apparently I am super sensitive to certain curvatures in my lenses and they have identified that and are making me a new pair that will remedy my issue. I cannot thank you guys enough for all you have done for me and my family over the years. read more

If Yelp would allow me to give Antelope Mall Vision Center a million stars, I would. The staff at Antelope Mall Vision Center specializes in excellent customer service! Every time that I went there, the staff went out of their way and beyond the call of duty to help me. I would highly recommend this place to all of my family and friends! Also, Antelope Mall Vision Center is located in the most convenient location possible for customers. Further, this place is absolutely beautiful inside. The residents of the Antelope Mall Vision Center are lucky to have such a wonderful team take care of their optometry needs! Sincere thanks to the wonderful folks of the Antelope Mall Vision Center for your terrific customer care. Your team rocks!! read more

Everyone here is great! Heather is our go to because she treats us like family. My husband and I are always very satisfied with our visits and our glasses. We made the mistake of trying out a different company but quickly returned. I highly recommend them. read more

Been coming to this place for the past three years. However, today the receptionist killed my happy vibe. She lacked customer service skills and has an attitude problem. I'm not the only one who noticed it. The doctors are great and give outstanding quality service, but their receptionist with her attitude who is the face of this office makes it an unwelcome experience. She didn't give a good explanation as to why I had to be rescheduled, nor go out of her to have someone explain why. Ultimately she just didn't care. At this point I'm going to take my money to another optometrist. Another point to add is that they don't do courtesy calls days before an appointment to make reminders and to confirm the reason being seen. read more

I really like the optometrist that I see and it's the only reason I keep coming back, but the receptionist at the front desk and certain logistical policies leave a bad taste in your mouth. I work during the day and have a hard time getting an appointment for the evening if I want a Saturday appointment I have to wait about 3 weeks. Today I get in 11 minutes after my appointment even though I spoke with the front desk about running late due to getting out of work late they did not take me in. I hate to look for another optometrist but their strict policies and lack of accommodation does not work for me. read more

As an update to my previous review-- While this optometrist did not work out for me, they did reverse the charges to my insurance and my co pay so I could be seen somewhere else. read more

I used get my eye exam here, but since they fail to get my prescription right twice I don't go there any more. EVERIYTHING is OVERPRICED, frames and lenses enhansments. Just an example to compare ,Oakley frames $ 290.00 there, and elsewhere $ 216.00 read more

Megan has been taking care of my vision needs for many years now. She is extremely patient with me since I'm usually indecisive when it comes to a brand new pair of glasses. Now she is helping me with my daughter and her vision needs. My daughter felt at ease and Megan helped get into very nice specs. Keep up the good work read more

The most amazing customer services I have ever had getting glasses. Gina was very patient and thorough with us to insure we received the best insurance discounts and not get overcharged with double purchasing polarized frame on top of a rx lens purchase. We value her knowledge and expertise. I truly recommend them for all eye glass purchase. Thanks Gina for your A+ customer services, as our son would say you are the best. read more

I seriously have nothing but positive things to say about this place. The staff is always genuinely smiling and helping. They literally give you good feel vibes at the office. Both Dr. Brawders and Dr. Demirjian at this office have been nothing but awesome. Again highly recommend either! read more

Great place for your vision needs. Customer care is awesome I highly recommend Heather she took care of all my issues and goes out of her way to make sure you walk out a happy customer. read more

I know there are more positive reviews than negative and really my experiences have been hit or miss, but lately, my experience has been negative. My 9-year-old was seeing double, after a full physical and tests we ruled out anything major and took him to the eye doctor. He saw the "pediatric" optometrist who gave a standard prescription (no prism). The staff wrote the prescription wrong and the ordered glasses made my sons headaches worse. I take him back for a re-check and see the "standard optometrist" she said the prescription was all wrong and he needs prism lenses. They re-order the glasses and another three weeks later the glasses came in. (Note: I've given them our phone number numerous times and they still call an old discontinued number so I never get a call when the glasses are done.) The "pediatric" doctor checks my son with the new glasses and spends the majority of her time trying to upsell me on vision therapy at over a $130 a session and says insurance doesn't cover it. She couldn't get the prescription right the first time, why would I pay her for vision therapy? Next, broken glasses. 1-year warranty on kid's glasses is pretty standard. My kid has had his glasses break numerous times, but the office staff can sometimes be really off the mark. They say they will order the new pair and they will be in two weeks. You call two weeks later and they tell "Oh, they were out of those frames so we couldn't order them." Great, where's the communication? Twice this happened. They need better protocols about glasses and communication with patients. Next, the hours. Don't bother reading the hours on their website or their office. They open and close when they want. If you work and NEED late appointments find somewhere else. They are rarely ever opened to the times listed on their door. Always, long waits when I've been there. It's nice the add the eye-map for free, but I hate the upselling and I hate the lack of communication with the front of the house. Like others, they can sometimes be snotty. There is one older woman who works up front who also where's prism lenses she was awesome that was the only plus. read more

I had a problem with my Glasses and they were scratched. They were closing as I pulled up and Gina Greeted me out side as she was leaving. She asked my name and the issue. Did not write anything down. Told me she would call when replacements were ready..She called. When I arrived my glasses were adjusted and ready. Don't know how she did it. The old ones were giving me distortions and head aches also the new glasses fit perfectly and are like looking out of a window. Amazing. Gina is awesome. read more

I have been coming hear for over 10 years. In fact , they talked me in to getting contacts early on when I first got glasses and it was the best move I ever made! I always deal with Heather and everything has been smooth as silk from making appointments, office visits are fast and my contacts and frames re ready not long after. Thank you guys!!! read more

Been going to them for years they are wonderful. They take care of you nice eye wear a little pricey but you get what you pay for. It's worth it . Optometrist are very thorough and staff very organized and friendly. Great quality glasses and eye care. read more

Beautiful office! Wonderful staff! Excellent service! Thank you Gina for taking care of our family! She is great!!

my husband,i and my baby went here today,it was our first time here because we change insurance.I'd like to have new pair of glasses.We've been accomodated by heather and she's so nice and very helpful. She helped me choose nice frame and been very kind. Also the beautiful dr. I will recommend this place read more

Entire staff was very professional and kind during my eye exam. They run everything pretty smoothly. Will be back for lens.

no i was not talking about the sample contacts she already was trying to charge 50 something for the clear when i remembered i paid 83 last time for colored. she raised her voice made me feel dumb for asking questions while everyone was laughing. they were rude and rolled their eyes at me. very unprofessional behavior for a company. read more

This is an update to my review from 12/16/2019: Shortly after writing my review, I received a voicemail from the office Manager, Heather, apologizing for the treatment my wife and I endured over our visit on 12/12/2019. And when I called her back upon her request, she assured me that she had discussions with her staff and has made some changes. And now, when I've had contact with staff, they appear to have a nice pleasant attitude, and seem to be willing to accommodate my optometry needs. She also immediately offered to have us come back in on the unusual business day of the very next Saturday, to get us in before the end of the year. Although my wife got sick, and couldn't make it, I managed to keep that appointment, and was surprised at the nice change in attitude. Also, when it came time to pick up my new glasses, I was having trouble getting out there to pick them up, so they're conveniently mailing them out to me. Although I cannot and shouldn't withdraw my review of our actual experience we had on 12/12/2019, I will say that NOW it would be worth checking out this optometrist. They appear to have changed for the better, and are back to their original friendly, accommodating self. read more

These are a bunch of arrogant people with attitude. They have no business courtesy of greeting or acknowledging customer who walk in even with appointment. The business was developed by a Dr Brawders a congenial and courteous man. But he retired lately and the business is run by a bunch of monkeys who demonstrate no business acumen. Avoid al all costs read more

They messed up my prescription 3 times. I kept explaining to them I cannot see clearly from a distance and I needed my glasses for both reading and driving. Was completely ignored and disregarded my concerns. Took like 2 months to finally put my foot down and demand a refund since they clearly did not care about my safely when wearing the glasses they were prescribing. Absolutely would not recommend, not worth the time. read more

Before you pick up your glasses or your contacts make sure that you confirm with the staff that your products have exactly what you ordered. I have dealt with three different ladies and all three of them messed up my order. I would show up to pick up my glasses and I would ask them to confirm if I got everything that I asked for. They would promise me that everything was there. But when they would read the delivery paperwork it would show that an item or more were missing from the lenses. It doesn't make sense how three different people can make the same mistake. Then they start to apologize for wasting my time. The manager at this location needs to hire competent people that pay attention to detail so things like this won't happen over and over again. I'm giving them three stars only because my kids like the optometrist there. I was completely done with this place but my kids like it here so I guess I have to suffer. Hopefully my next experience would be better. read more

Antelope Mall Vision Centre optician, Gina, is exceptionally helpful. She always reviews, with my husband and I, all of our options when we are ordering glasses frames. She is pleasant and informative. Thank you, Gina! read more

I have been going here since they were located inside of the Antelope Valley Mall. Their new location is a lot bigger, but still great service. Lots of options for us glasses wearers which is always great! Like I said, the staff is very friendly a d helpful!! read more

Heather B. is the best! My family recently came in for our annual eye exam. Heather B. was professional, friendly, and showed an amazing amount of patience when a certain family member couldn't make up his mind about which frames to purchase. The lobby is clean and open. My sons really liked the doctor they saw, she was friendly and funny (high praise coming from teenagers). Highly recommend. read more

The best eye center in the AV! Great service and products! I highly reccomend!

I have never had an experience like here! By far the best office I've been to. Heather B was amazing and sooo helpful and helped me with all my questions I had. I would recommend this place to all my friends and family. read more

Just got back from my eye exam. I've been going here since I was 9 (I'm 23 now), back when it was located inside the Antelope Valley Mall, and have always liked it, from what I remember. Everyone is kind and helpful and the exams usually don't take too long. There isn't a huge selection for glasses, but I usually find something I like. I would definitely recommend! read more