Highly recommend Anthem Broadband of NV! If they serve your address, do yourself a favor and order it. Great prices matched with great service. As a broadband obsessed individual, I know fiber optic internet is the gold standard for internet connectivity. Unfortunately, it's not available in all locations. Having grown up in the Elko region, Frontier's DSL was the best option for many years. I applaud Anthem for investing in the region. I now live in Las Vegas, but assisted my parents in Elko with acquisition of the service. Originally there was a waitlist for service installation, but to my surprise in June 2024, they reached out to add us to their installation schedule. Installation is free, the service was set up successfully and on time, and has been working great since. The installers also worked well with my parents who are not the most tech savvy. Strong, symmetric internet speeds, super low latency, and maybe one or two outages in over a year of service. The outages never lasted more than a couple hours and their 24/7 hotline conveniently advised they were aware of the outage and a repair was in progress. This is miles better than my larger ISP in metro Las Vegas with frequent outages, frustrating customer service, and ridiculous prices. I give this company 5/5, but I do have some items of constructive criticism: 1. I purchased my parents a Mesh WiFi router system to expand their WiFi network across their larger property. Cell service is minimal on the outskirts of Elko, so this is to help their cell phone connectivity when they're outside working. I logged into the interface of the furnished Calix ONT/router, but could not find an option to place the device into bridge or IP passthrough mode (tech savvy persons will understand why I feel this is necessary, but the system still works without it otherwise). I called on two separate occasions and both tech agents advised this device does not offer this option. I found this hard to believe and attribute it to employee understanding, but they offered the option to switch out the device for one that does have this feature. Unfortunately, they had no available slots for a tech to do this while I was in town and I didn't want to pin this appointment on my parents. I was hoping they could simply edit the device permissions or I could visit the local office and exchange the device, but this wasn't possible. I'll need to schedule this tech visit next time I'm in town. 2. On the day I was to leave Elko, there was a large rainstorm and service went down. I used the automated hotline to see if the outage had been reported, and the recording advised all systems were active. I then called back to report the outage, but no one was answering. I held for a long time and eventually their voicemail system indicated the mailbox was full and disconnected. It was at this time the service returned and no callback was required. Nevertheless, I'd encourage them to at least clear their mailbox, if not increase phone staffing. 3. While in Elko, I saw their digital billboard with an obvious typo error or two. I'd correct this if I were them as it could give off an impression of incompetence; which has not been my experience. Perhaps a proof should be approved with leadership going forward? Bottom line - if Anthem offers any of their services to your home - hire them. They're truly the gold standard of internet in the region. They offer great prices, great new customer promotions, and all with no contracts. If I could hire them in Las Vegas, I would! read more

Billing is shady. And they failed to show up on the date promised for the installation. Was promised to have June and July waived but still got billed for June read more

After not having any connectivity for our internet service, I discontinued their services and they would not refund any of payment I made in good faith for a month of service never received. read more

I live in an area where internet companies are limited and have been stuck with this company. If I get one week off from having to call their tech support, it is a miracle. When I attempt to get to the root of a problem, there excuse if always "human error" and we are in the middle of training new people. Their customer service is horrible with representatives very flippant when speaking with customers and unable to help without pushing the problem up to a supervisor. I cannot wait until another company comes my way. I will make the switch the first day available. read more

Speed and connectivity is less than poor. I pay for 20mbps download speeds, and depending on the day, I can get 1-18mbps. If I try to stream on one device - which does not always work well, I have connectivity and speed problems with all other devices. I try to work from home, and it is a nightmare frequently requiring that I go back to the office to work - meaning I spend less time away from my family. I have called their customer support, and I don't get any resolution from the problems. Often they cannot help me at the time I call. They always tell me they will have to call me back later...and they don't. I try disconnecting the router and disconnecting the power before I even call because it is just one disappointment after another with this company. I am actively seeking other options. read more

Anthem Broadband - Internet Service Providers Near Me - Nampa, Idaho

I've been stuck with them for years, constant issues with speed and connectivity. Their tech support is super polite and friendly, but can't seem to fix it. Countless hours spent listening to them tell me "I don't see anything wrong on my end, but I will change some settings". Constantly buffering video, repeated "No internet connection" from every device we have. 0 out of 10 read more

Run do not walk from this company. I have been on the phone for a week trying to get internet to work. I have done all the things. Their representatives are not helpful and do not call back or do what they say they will when they say they will. They are now sending someone out, but I will probably end up cancelling. I have no confidence in this company. We own a business and have college student, so being without internet is not an option. read more

My internet has been out for four days. 4 days ago they told me it would be fixed by end of day, it wasn't. Next day they told me the same thing, then two days later the same. Still not working. These guys have awful customer service. read more

Very helpful and friendly! I recommend Anthem to anyone looking for internet service.

Ashton was extremely helpful with installation of the equipment. Very professional work and went above and beyond to make sure I was satisfied with the final results. Thank you Ashton. read more

I highly recommend NOT using Anthem Broadband for your internet service. I had them a year ago, they decided to raise the price so I switched to T-mobile to save some money. Now after a year I'm still fighting with them about the modem. First I was told that whoever removed my dish would pick it up, they did not, then I was told I could drop it off anytime at a place in Nampa. My husband went to drop it off and found out that no one is there except for Mondays. So the next Monday I go, drop it off, asked if I needed to do anything else, was told no, I asked if I could get paperwork to prove I dropped it he told me that I didn't need anything it was in the computer that I dropped it off and they did not give paperwork for that. Now I get a call saying they are sending me to collections. When I told them what happened she rudely told me she would have to call Nevada and call me back. WTF!!! Worst customer service, don't have their crap together and lie to customers all the time!! read more

Anthem Broadband? More like Anthem Broad-BAD. This internet service provider is a complete disaster. The connection is slow and unreliable, and the customer service is even worse. Their plans are overpriced, and you get little to no value for your money. It's like they're stuck in the dial-up era. I wouldn't recommend this ISP to my worst enemy. read more