I went there to have my G-Shock watch's batteries changed. The lady at the counter told me to wait…read morearound 20 minutes, after 20 minutes went by i tried to call her but she said i had to wait another 40 minutes. She said she was going to ask her manager about how to change my batteries. After an hour of waiting she said that she couldn't do it because she didn't have the tool. I was ok with it. After i arrived at home i checked my watch and i found out that she already tried to open my watch. The screw was 1/4 opened and the straps were loose and there are scratches at the back of the watch. She could've told me that she already opened it Instead of lying.

I bought a gift here during Christmas and was assured that the model watch that I purchased was…read moreavailable in both black and brown. The store model came in brown and was told that they would order a black band for me that went with the specific watch. After countless weeks of phone tag, and multiple trips into the mall I was told that I was not able to purchase a black band for this model and that I was wrongly informed. This would not have been an issue if the store allowed me to return the watch for their mistake. Although because it was months after I was told that I could not return or even exchange the watch. I have never been so taken back by customer service, who insistently made me feel as if I should have known that the employees I spoke with were incorrect. I really never write negative reviews; although the fact that my mother is still waiting for her Christmas present due to a mistake made this company has chosen me to go this route.

Took in several watches to get new batteries plus to resize my wedding band and engagement ring…read more Great customer service and my rings look brand new and are so sparkly and fit perfectly!

I needed to get some work done on some jewelry and Natalie's was the only place I called that was…read moreable to both do the work and have it done in the timeframe I needed. Friendly, fast and expert service. They also clearly were not trying to up-sell or to inflate the cost of the repair work; on the contrary, they provided options at various costs - professional, honest and they did excellent work. Highly recommended!!!

Service was timely and good. Nice people. Bill is a good guy . Knows his stuff!!! Highly recommen…read more Shop has a full array of inventory and repairs

Expert jewelry and watch repair. Owner is a character and a skilled craftsman, and the staff is…read moreprofessional. They have yet to not be able to fix what I have brought in for repair and I hate to say this, the prices are very fair. If you watch needs tending to or you have jewelry that is damaged and cannot be worn, an appointment at this store is a must. On Wednesday you can walk in no appointment needed.

My son was on the eternal search for his first high-end wristwatch…read more Mike Kelly at Precision rode to the rescue. Low key and super knowledgeable, Mike listened to our needs, and directed us to my son's DREAM WATCH! Thanks for the awesome experience!

This operation is a straight up scam. "chase" lowballs you by about 35% on your trade and…read morefurthermore has the balls to claim even that is subject to his idiots inspecting every little thing about it. Meaning they will come up with another excuse to give you less. What an idiot. I have a collection of over 40 watches, valued at hundreds of thousands of dollars and simply wanted to sell a few of them that I have zero interest in owning anymore. This guy lost a rich customer. That's how stupid they are.

I usually come here to have batteries put into needy watches! I barely every wear them anymore, but…read moregot three today. Meritz has really nice jewelry of all sorts. They also have "blinged out" cheaters and really ornate tiaras. The staff is always sweet and patient too.

My entire experience with the employees at Meritz Jewelers, as well as the owner of Robert Lance…read moreJewelers in Philadelphia was excellent. They designed a beautiful ring for me and it exceeded my expectations. They charged a reasonable price and delivered in a timely manner. I would highly recommend them!

Every year, I attend their annual watch sale. The prices for luxury watches like Omega and IWC are…read moreover 30%. All have full warranty and are not black market ... they are fully warranted with papers, and boxes .., Get on their mailing list. The savings are unreal.

Wonderful staff!!! Fabulous selection!! They go above and beyond to make the customer feel happy!!…read moreThank you especially to Mimi who was kind and very helpful !

My initial impression after calling the store to get information about an item on their website…read moreleft me feeling doubtful that I would actually visit the store. The person answering the phone was not helpful and did not offer any suggestions. No doubt the business is reputable and well established. Unfortunately, my experience was not positive.

Fast, friendly, quality and reasonable price. I brought in a men's bracelet with cosmetic…read more scratches. They polish it up like new. It took 5 mins where as other store sends it out and takes a week to get it back. I did check other jewelry stores and was charging more than double price You can see the difference

Excellent service. Amazing Quality. 10/10. Quick and did not take long at all. Recommended to…read moreanyone with jewelry.

John is an outstanding craftsman , the best jeweler that I have ever went to. Every watch he has…read morequickly repaired at a fair price and always provides understandable explanations of what the problem was and how he fixed it. He is always honest and forthright and gives you tips on how to care for your watch .

Very friendly employees and reasonably priced repairs. Needed to get a new watch battery in…read moreaddition to a necklace fixed for my wife and it was all about $30 total.

From the owner: We specialize in Jewelry Repairs, Watch Repairs and Batteries, Fine Jewelry, Appraisals, FREE and…read moreFLEXIBLE Layaway, Permanent Jewelry, and more! WE BUY Gold, Silver, Diamonds, and Coins too!