I went there to have my G-Shock watch's batteries changed. The lady at the counter told me to wait…read morearound 20 minutes, after 20 minutes went by i tried to call her but she said i had to wait another 40 minutes. She said she was going to ask her manager about how to change my batteries. After an hour of waiting she said that she couldn't do it because she didn't have the tool. I was ok with it. After i arrived at home i checked my watch and i found out that she already tried to open my watch. The screw was 1/4 opened and the straps were loose and there are scratches at the back of the watch. She could've told me that she already opened it Instead of lying.

I bought a gift here during Christmas and was assured that the model watch that I purchased was…read moreavailable in both black and brown. The store model came in brown and was told that they would order a black band for me that went with the specific watch. After countless weeks of phone tag, and multiple trips into the mall I was told that I was not able to purchase a black band for this model and that I was wrongly informed. This would not have been an issue if the store allowed me to return the watch for their mistake. Although because it was months after I was told that I could not return or even exchange the watch. I have never been so taken back by customer service, who insistently made me feel as if I should have known that the employees I spoke with were incorrect. I really never write negative reviews; although the fact that my mother is still waiting for her Christmas present due to a mistake made this company has chosen me to go this route.

I brought a perfectly strong, solid gold diamond mens ring in to be sized down, and, after charging…read moreme $117 and sizing it too small, some of the diamonds on the TOP of the ring fell out and they said it was a weak ring, not THEIR fault, and would have to charge me another @$250 to replace those diamonds and build up the gold to set the stones to make it stronger. I ALSO brought an eco watch originally bought there to have recharged and reset and take a link out and they couldn't get that fixed either! So, I'm out a watch AND my wedding ring. I took both to BRAND Jewelers in the Deptford Mall upstairs outside of Macy's. They fixed the watch PERFECTLY, and they're going to return the ring back as best they can to the originional greatness that it once looked! Go to Brand.....family owned who treat YOU like family! Anthony Simon, RIP OFF! A ring once worth over $3500, after their hands touched it, no more than $300 scrap gold. Shameful!

Honest and genuine guys, fixed my watch band free of charge! Will be returning for sureread more

Service was timely and good. Nice people. Bill is a good guy . Knows his stuff!!! Highly recommen…read more Shop has a full array of inventory and repairs

Expert jewelry and watch repair. Owner is a character and a skilled craftsman, and the staff is…read moreprofessional. They have yet to not be able to fix what I have brought in for repair and I hate to say this, the prices are very fair. If you watch needs tending to or you have jewelry that is damaged and cannot be worn, an appointment at this store is a must. On Wednesday you can walk in no appointment needed.

My initial impression after calling the store to get information about an item on their website…read moreleft me feeling doubtful that I would actually visit the store. The person answering the phone was not helpful and did not offer any suggestions. No doubt the business is reputable and well established. Unfortunately, my experience was not positive.

Fast, friendly, quality and reasonable price. I brought in a men's bracelet with cosmetic…read more scratches. They polish it up like new. It took 5 mins where as other store sends it out and takes a week to get it back. I did check other jewelry stores and was charging more than double price You can see the difference

They are honest people who pay good price for gold, silver , coins, etc. Lorna Fera is very kindread more

I love a sparkle. Whether makeup or clothing or decor: I'm all for some shimmer and shine. So when…read moreI found my necklace from when I was a toddler with a broken chain I knew I had to get it repaired. I called beforehand to see if it could get fixed and promptly drove over. The lady was friendly and took a look at my necklace. She said she was backed up from holiday orders and it would take a week to get my piece fixed. It took under fifteen minutes to be serviced. I got a call a week or so later that my necklace was ready. I arrived and saw how pretty my necklace looked. I paid and asked a few questions on the care of my jewelry that she answered. Very prompt and helpful service. It cost me about 39 dollars to get it fixed which I'm not sure if that's a lot or not. All I know is I am now able to wear my childhood golden heart today.

I visited Precision Watches looking for a pre-owned piece after spotting a Breitling Navitimer on…read moretheir website--which is impressive in its own right. Upon entering, I was greeted by Maddy, who ended up being my personal guide throughout the entire visit. Given that they're an authorized dealer for heavy hitters like Rolex, Tudor, and Omega, it makes total sense they maintain a secure, high-touch environment rather than letting visitors wander freely. Maddy took me up to the second floor where their pre-owned selection is housed. Wow, what a setup! Having around 100 pre-owned watches under glass was a pleasant surprise; most authorized dealers keep only a handful on-site and store the rest off-premises. Maddy was exceptionally patient as we pulled several pieces to try on. When none ended up being quite the right fit, she brought me back to the main showroom to explore new pieces from Tudor and Omega (since Precision isn't a Breitling dealer). The facility itself is gorgeous. The entrance features a double-glass secure vestibule with a buzz-in system. The main showroom is impeccably laid out with distinct brand spaces, and the floor-to-ceiling windows flood the entire space with natural light. Even though it sits right on busy Route 309 in Lower Gwynedd, the acoustics inside make it dead silent--you don't hear a sound from traffic. The only reason for the 4-star rating instead of 5 is the complete lack of post-visit follow-up. I left my name, phone number, and email expecting at least a quick note or periodic check-in. Instead, it's been total crickets over the last few weeks. With such a high level of concierge service in the showroom, a brief follow-up text acknowledging the visit or keeping me in mind for future inventory would have made the experience seamless.

Maddy and Alan delivered as usual with the new add to my collection + part exchange. The trade…read moreprocess was fast and they offered me fair pricing for the piece I was parting with. Go see the team @ Precision Watches for outstanding service and personal attention to building the collection you want, not what they want to sell. Thanks team.

I stopped by Spivak Jewelers for what I thought would be a very minor service--a simple watch…read morebattery replacement. The store was absolutely packed, and it was clear they were spending a lot of time helping customers find the perfect engagement rings and jewelry. Despite how busy they were, someone immediately stepped away to ask how they could help me. Even though my request was small, I never felt like an inconvenience. They treated me with the same attention, kindness, and professionalism as someone making a major jewelry purchase. That level of customer service is rare these days. It's easy to focus on big sales, but the team at Spivak Jewelers showed that every customer matters. I truly appreciated how quickly they took care of my watch and how genuinely friendly everyone was. If this is how they treat someone coming in for a simple battery replacement, I can only imagine the care they provide for their jewelry customers. Highly recommend Spivak Jewelers for their exceptional service and the way they make every customer feel valued.

I had a wonderful experience selling my jewelry here. This is a family-run business, and from the…read moremoment I walked in, everyone was so friendly, welcoming, and professional. They made me feel right at home and took the time to answer my questions without making me feel rushed. The entire process was honest, straightforward, and comfortable. It's clear they truly care about their customers and take pride in what they do. I highly recommend them for anyone looking to sell jewelry or for any of their jewelry needs. I will definitely be returning in the future! I will also refer anyone I know to them.

it was a wonderful experience. The owner Francis is wonderful. and they have a wonderful jeweler in…read morethe back. His name is Greag. He's wonderful good craftsman.

Came in to get my new watch adjusted to my wrist. Great service. Very kind and happy staff. They…read moreare willing to work with you on all your jewelry and watch needs. Its very hard to find this level of service and expertise these days. Pricing on my adjustment was surprisingly very reasonable. I will definitely bring my watches here for battery replacements and other services. Trust me, it's worth your while to visit this business.

This is a GREAT jewelry store. I trust them with my jewelry 100%. They do great work. I won't go…read moreto any other jewelry store. MORE THAN JUST RINGS IS GREAT!!!!!

I went in to look for an engagement ring and I found a huge variety of engagement rings to choose…read morefrom. Al and Jimmy were very nice to work with and they made my transaction very smooth. I had never purchased such a nice piece of hardware before and when my fiance opened up the box on Christmas morning, she nearly collapsed. We went back to pick out our bands and again we found exactly what we were looking for. Definitely check this store out.