My initial impression after calling the store to get information about an item on their website…read moreleft me feeling doubtful that I would actually visit the store. The person answering the phone was not helpful and did not offer any suggestions. No doubt the business is reputable and well established. Unfortunately, my experience was not positive.

Fast, friendly, quality and reasonable price. I brought in a men's bracelet with cosmetic…read more scratches. They polish it up like new. It took 5 mins where as other store sends it out and takes a week to get it back. I did check other jewelry stores and was charging more than double price You can see the difference

Excellent service. Amazing Quality. 10/10. Quick and did not take long at all. Recommended to…read moreanyone with jewelry.

John is an outstanding craftsman , the best jeweler that I have ever went to. Every watch he has…read morequickly repaired at a fair price and always provides understandable explanations of what the problem was and how he fixed it. He is always honest and forthright and gives you tips on how to care for your watch .

I am thrilled with my service. I needed my engagement and wedding rings resized and have been…read moreputting it off for a while. I brought my rings in on a Saturday afternoon and they were ready about 24 hours later. They both look perfect. I almost cried putting them on my finger because I have missed them so much. I can't recommend them enough!

Laila and Tori took Great care of me. my wife's new diamond ring is beautiful! I'll be back for…read moremore jewelry for sure

These guys are the best. They were able to add a metal to my sterling chain while I wanted. Great…read morework. I will be back!

Got a bracelet engraved there absolutely horrible , can even see engraving its so small ,they never…read moretold me it wouldnt look good, just charged $40.00 and wasnt worth $10.00 .told them wasnt happy with it , they never offered to charge me less because I didnt like it very poor customer service ... .....would never go there again ..

I'd really suggest checking out Evearts Jewelry Store! We've been tidying up our house found we had…read morea bunch of gold and silver items we no longer needed. We brought those items to Evearts, and they were incredibly kind, honest, and easy to work with. For each piece, they did their homework to make sure they were giving us a great deal by selling them. For instance, we had an old sterling silver flatware set. They explained that selling the item by the weight of the silver was a better option than trying to find an online reseller who bought individual pieces. Whenever I find more gold or silver items, I'll definitely be back at Evearts.

Stopped in today, as always Irma (the owner) was gracious and took her time showing me items. They…read morehave a wonderful eclectic selection of jewelry, art and other hidden gems. It's always a pleasure stopping in when I'm near Haddonfield.

I met Rob after I emailed him to get my new engagement ring resized. He was very quick to respond…read moreand the price was more than fair so I came in. He took a look at the ring and told me he didn't believe the sapphire was real. I had my suspicions because I noticed a small scratch in it so I wasn't completely shocked but my fiancé definitely was. He had a few other jewelers take a look at it and they all agreed it was fake/glass. We had the rock tested to be sure, and of course, it was fake. Fast forward to a few months later (after everything got settled with the fake terrible jeweler), I asked Rob if he could source some sapphires to make us a new engagement ring. He was on it! Two days later he showed us about 10-12 sapphires and a couple days after that we went in to take a look, find a setting etc. The sapphires were all beautiful, we found the most lovely, unique, perfect setting and Rob was able to set the stone, engrave it, and add both of our birthstones in the inside of the ring (his idea and sweet touch) in literally 3 days. Communication was always super easy and quick (complete opposite of the fake jeweler). I couldn't have asked for a better experience especially after the nightmare we went through with the last jeweler. Highly recommended! Thank you Rob for making us the most perfect engagement ring!

Great experience working with Robert Lance Jewelers. My wife and I needed our wedding rings…read moreresized. I also wanted to change the shape of my wedding band. Mr. Lance was very helpful and professional. He beautifully changed the shape of my wedding band which has a bark texture -- it's seemless and perfect. He also repaired a previous clumsy resizing job on my engagement ring. The repairs were extremely reasonable. I would not hesitate to send friends or family to this business. (They are also friendly to gay/lesbian couples if anyone cares about that.)

I found my new jeweler!! Kerkula's Jewelry is a small shop that specializes in custom jewelry, but…read morethey also do in-house repairs. They're located in the Gay Street Commons and they buzz you in, so I think you need an appointment. I am new to West Chester and I needed to find a jeweler to complete a few repairs, but I was dragging my heels. Meanwhile, my boyfriend needed a link removed from his watch and he decided to try Kerkula's Jewelry, due to its 5.0 Google rating. After he called to confirm that they would be able to help, he told me that he believed the man he spoke to was black! I was very intrigued and decided to tag along. I dropped off several pieces and they were complete in less than a week! The work looks good, the pricing was fair and the customer service was top notch. They even agreed to meet my boyfriend outside of the shop to deliver his watch due to his work schedule and the tight turnaround he requested! Kevin does honest, quality work and he kept me informed the whole way. We will definitely be back for more repairs and probably a custom piece or two. He wants a custom pendant and one of these days I'll get a ring. Thanks Kevin and Talema!!

From the owner: "Kerkula's Jewelry is a retail jewelry store committed to enhancing your experience in purchasing…read morefine jewelry. Our expertise lie in custom jewelry whether hand carved wax pieces or 3D modeled, we manufacture then cast them all. With these resources available to us, Kerkula's Jewelry is able to offer you beautiful and unique diamond jewelry pieces at extremely competitive prices every time."

Every year, I attend their annual watch sale. The prices for luxury watches like Omega and IWC are…read moreover 30%. All have full warranty and are not black market ... they are fully warranted with papers, and boxes .., Get on their mailing list. The savings are unreal.

Wonderful staff!!! Fabulous selection!! They go above and beyond to make the customer feel happy!!…read moreThank you especially to Mimi who was kind and very helpful !

They are honest people who pay good price for gold, silver , coins, etc. Lorna Fera is very kindread more

I love a sparkle. Whether makeup or clothing or decor: I'm all for some shimmer and shine. So when…read moreI found my necklace from when I was a toddler with a broken chain I knew I had to get it repaired. I called beforehand to see if it could get fixed and promptly drove over. The lady was friendly and took a look at my necklace. She said she was backed up from holiday orders and it would take a week to get my piece fixed. It took under fifteen minutes to be serviced. I got a call a week or so later that my necklace was ready. I arrived and saw how pretty my necklace looked. I paid and asked a few questions on the care of my jewelry that she answered. Very prompt and helpful service. It cost me about 39 dollars to get it fixed which I'm not sure if that's a lot or not. All I know is I am now able to wear my childhood golden heart today.

I went there to have my G-Shock watch's batteries changed. The lady at the counter told me to wait…read morearound 20 minutes, after 20 minutes went by i tried to call her but she said i had to wait another 40 minutes. She said she was going to ask her manager about how to change my batteries. After an hour of waiting she said that she couldn't do it because she didn't have the tool. I was ok with it. After i arrived at home i checked my watch and i found out that she already tried to open my watch. The screw was 1/4 opened and the straps were loose and there are scratches at the back of the watch. She could've told me that she already opened it Instead of lying.

I bought a gift here during Christmas and was assured that the model watch that I purchased was…read moreavailable in both black and brown. The store model came in brown and was told that they would order a black band for me that went with the specific watch. After countless weeks of phone tag, and multiple trips into the mall I was told that I was not able to purchase a black band for this model and that I was wrongly informed. This would not have been an issue if the store allowed me to return the watch for their mistake. Although because it was months after I was told that I could not return or even exchange the watch. I have never been so taken back by customer service, who insistently made me feel as if I should have known that the employees I spoke with were incorrect. I really never write negative reviews; although the fact that my mother is still waiting for her Christmas present due to a mistake made this company has chosen me to go this route.