Doing your laundry here is like playing Russian Roulette, sometimes you win, sometimes you lose…read more Been doing my laundry here for over a year and have had several issues with the washing machines (I don't use the dryers as the cost is ridiculous for the low number of minutes you get per quarter.) The main problem here is that there is NO EMERGENCY CONTACT in case of an issue, especially on Sundays. There is a business number listed, but nobody ever answers it or calls back. I don't know who actually owns this business but I'm gobsmacked that the owner(s) would neglect to leave a reliable way to contact them for emergency problems. Wash and dry at your own risk.

One of the other reviewers said going here is like Russian roulette - very true. The last time I…read moretried this place, it was open but there were no lights on a cloudy day, so visibility was poor. This morning I went there at 8 am - there's a sign on the door saying they open at 7 am but the door was locked. This is no way to run a business! I will not be back.

June and Theresa did an awesome job handling my suit and shirt. Their fun attitude actually made…read moregoing to the dry cleaners fun. Solid job!

Simply AWFUL experience. My wedding dress was RUINED here. I brought it in with a few small fresh…read morestains and got it back with the original stains still there, plus new large oily stains from their "cleaning attempts." On top of that, there were obvious new stitches added that hadn't been there before, and they didn't even remotely match the fabric or color of the knit. I also brought in a trench coat, which came back with all the same stains untouched -- honestly, for the best considering what happened to the dress. When I returned to show them the damage, there was no apology, no accountability, and no attempt to offer compensation. I had to request a refund myself. The employee handed it to me and simply walked away without even acknowledging the inconvenience. This place used to be excellent before the ownership change. Now it's an absolute mess. Please do not trust them with valuable clothing, especially anything sentimental like a wedding dress.

I am visiting the Boston area to support a family member after surgery, so we needed a laundry…read moreservice. Alex and the team provided easy access through their website and great communication with their client for access to the service. Pickup and delivery were clearly communicated. Highly recommend their professional approach to the service.

Started using this laundry service a few months ago and it has been WONDERFUL. Ample pickup and…read moredelivery time options means I can get my family's laundry done quickly and on my schedule. Imagine the joy of returning from vacation with bags of freshly laundered clothes waiting at home! I find the price reasonable for the convenience. They also offer dry cleaning and tailoring. Haven't trying yet but I will in the future!

I have never written a review for Yelp...good or bad, but I eel that it is necessary to alert…read morepeople to this store with owners who only care about making money. Recently I brought in a very expensive Brioni tuxedo shirt that my husband wore once last year and he has sine passed away. I was cleaning and storing the shirt for my son. I brought it in the end of Sept with a few other items. When I picked the order up, I put it in my car. I never examined the items. When I got home I realized that the shirt was missing, I went back the next day, and the owner's wife Tina said she remembered the shirt and will look for it. Over the next 6 weeks she was still looking for it and of course calling me to update me. Finally this past Wednesday I call and spoke the her husband. He got on the phone accusing me of losing the shirt because they never make mistakes and after all it was almost 2 months ago. I tried telling him that his wife was informed on a weekly basis and she was looking for it. He screamed anc cursed at me and told me to take him to court and slammed the phone down. I did not even get a chance to respond. His arrogance is overwhelming. I would not recommend this cleaners, because if you value your clothes, don't expect them to stand behind you if their is a problem and you need their assistance, As the owner so eloquently stated.....................We don't lose things or make mistakes. The clients lose things....

I will never use another dry cleaner again. I had a totally large black stain on my favorite pale…read morepink Oxford blouse. I and asked my friend, who's been living in Newton for 40 years, for her opinion on where I should go to get the stain out. I needed the shirt for the next day. When I got there the owner said he wasn't sure if he could get it out, but he would try. He said there would be no charge if the stain was still there after his attempts. Fast forward to yesterday morning around 10am, and the blouse was spotless. So, I got fast turn around and and impossible stain removed for under $8!

Dropped off blankets to be bulk cleaned - they returned same day and clean and fresh. Price is…read morewell worth the service (drop off, pickup clean and dry and you save hours of time). Have been a few times, pleased every single time.

Quick service turn a round on pick up and delivery. They keep your preferences on file which makes…read moreeverything run smooth.

If I could give zero stars I would! The driver for this business was honking aggressively and…read moregiving obscene gestures while driving...I had my young daughter in the car during this transaction. This establishment should never have anyone's business with such heinous drivers acting crudely with Underaged Children in a car...

Can't say I have ever had a problem here, but they arent exactly the friendliest of people. A smile…read moreonce in a white would be great.

Best seamstress around. Although the space looks dated, it's worth going out of your way for the…read morefine handywork of this seamstress. She is a local favorite.

I found this classic gem dry cleaner and tailer on Yelp and since they are down the street thought…read moreI'd give them a try. It's like a trip back into the 50's in a good way. Very old building and better yet, affordable prices for dry cleaning and impeccably done. I love extra crisp starched shirts and they were done to perfection. Today I brought two new suits to be tailored and there is a charming little dressing and measuring area that truly is out of the 1940's and 50's. "Oak" is the proprietor and tailor, no appointment needed and she knew exactly what to do and not do with my new suits. I highly recommend this little place, plenty of street parking and Oak is very skilled, courteous and appreciative of the business.

we called for repair in the morning and a tech was at our shop at 1:00, he quickly diagnosed the…read moreissue and made the repair. Great customer service

From the owner: Garment Machinery Company, Inc. Laundry specialists was founded in 1940, and is a family owned…read morecorporation. Through the years we have grown to become the largest commercial laundry equipment distributor in New England. Our company is a full-service commercial laundry distributor providing equipment sales, brokerage, apartment and on-premise laundry sales, equipment servicing and genuine factory-replacement parts. Our laundry professionals can assist you with buying an existing laundry and we also offer financing to complete the transaction, with extended terms and competitive rates.

I can no longer recommend this place. It's been a year of going here on a weekly basis and I have…read morebeen consistently losing money in these machines (both washers & dryers). Sadly there isn't much recourse when you go there during their unmanned hours. I will be going to another laundromat from here on in since this one is no longer properly maintained.

Laundromat opens at 6am, but decided to have them do it. They open for drop off at 8:30a. I was…read morethere at 8:40a: "sorry very busy today can you pick up tomorrow?" I explained my flight left at 6am the next morning. She didn't hesitate, looked at my small load said, "ok". Told me 4p at closing but then a bit later got a text at 11a 'your laundry is ready for pick up. Very cool!