our experience at the star laundry club in Orem was fantastic! The man who served us was very…read morehelpful. We had the option to use cash or card . Transaction was simple. The machines were state-of-the-art top-of-the-line stainless steel. The whole experience was quick and pleasant. I recommend them to everyone!

Simply AWFUL experience. My wedding dress was RUINED here. I brought it in with a few small fresh…read morestains and got it back with the original stains still there, plus new large oily stains from their "cleaning attempts." On top of that, there were obvious new stitches added that hadn't been there before, and they didn't even remotely match the fabric or color of the knit. I also brought in a trench coat, which came back with all the same stains untouched -- honestly, for the best considering what happened to the dress. When I returned to show them the damage, there was no apology, no accountability, and no attempt to offer compensation. I had to request a refund myself. The employee handed it to me and simply walked away without even acknowledging the inconvenience. This place used to be excellent before the ownership change. Now it's an absolute mess. Please do not trust them with valuable clothing, especially anything sentimental like a wedding dress.

Doing your laundry here is like playing Russian Roulette, sometimes you win, sometimes you lose…read more Been doing my laundry here for over a year and have had several issues with the washing machines (I don't use the dryers as the cost is ridiculous for the low number of minutes you get per quarter.) The main problem here is that there is NO EMERGENCY CONTACT in case of an issue, especially on Sundays. There is a business number listed, but nobody ever answers it or calls back. I don't know who actually owns this business but I'm gobsmacked that the owner(s) would neglect to leave a reliable way to contact them for emergency problems. Wash and dry at your own risk.

One of the other reviewers said going here is like Russian roulette - very true. The last time I…read moretried this place, it was open but there were no lights on a cloudy day, so visibility was poor. This morning I went there at 8 am - there's a sign on the door saying they open at 7 am but the door was locked. This is no way to run a business! I will not be back.

I am visiting the Boston area to support a family member after surgery, so we needed a laundry…read moreservice. Alex and the team provided easy access through their website and great communication with their client for access to the service. Pickup and delivery were clearly communicated. Highly recommend their professional approach to the service.

Started using this laundry service a few months ago and it has been WONDERFUL. Ample pickup and…read moredelivery time options means I can get my family's laundry done quickly and on my schedule. Imagine the joy of returning from vacation with bags of freshly laundered clothes waiting at home! I find the price reasonable for the convenience. They also offer dry cleaning and tailoring. Haven't trying yet but I will in the future!

Dropped off blankets to be bulk cleaned - they returned same day and clean and fresh. Price is…read morewell worth the service (drop off, pickup clean and dry and you save hours of time). Have been a few times, pleased every single time.

Quick service turn a round on pick up and delivery. They keep your preferences on file which makes…read moreeverything run smooth.

I can no longer recommend this place. It's been a year of going here on a weekly basis and I have…read morebeen consistently losing money in these machines (both washers & dryers). Sadly there isn't much recourse when you go there during their unmanned hours. I will be going to another laundromat from here on in since this one is no longer properly maintained.

Laundromat opens at 6am, but decided to have them do it. They open for drop off at 8:30a. I was…read morethere at 8:40a: "sorry very busy today can you pick up tomorrow?" I explained my flight left at 6am the next morning. She didn't hesitate, looked at my small load said, "ok". Told me 4p at closing but then a bit later got a text at 11a 'your laundry is ready for pick up. Very cool!

I waited a little over a year to have my wedding dress cleaned (which I learned is pretty early)…read moreThe bottom of my dress was so dirty!! I walked through town in it on my wedding day and was so nervous they wouldn't be able to get all the dirt and marks out. I called before going in and spoke with Angus who specializes in working with the bridal cleaning team. Angus is the best. When I came in he looked at the dress with me so we could both point out marks. He then walked me through their extensive process as well as timeline. The best part is they do not send out the dresses to be cleaned. Everything stays on site. They only send it off site if it is being preserved. I wasn't ready to do that just 10/10 and beyond experience. I also really appreciated them staying in constant contact with me through the process. I've now started taking my more delicate pieces and I have been just as happy I was with my dress.

Worst Dry Cleaning Experience Ever - Avoid Holly Cleaners at All Costs!…read more I've been a loyal customer at Holly Cleaners for many years, but after my latest nightmare of an experience, I'm done forever. I brought in my expensive jacket for cleaning and waited a ridiculous THREE WEEKS for it to be ready. When I finally picked it up, the jacket wasn't cleaned at all--it came back just as dirty as when I dropped it off! If I hadn't inspected it right there on the spot, I'm convinced they would've gaslighted me and called me a liar for complaining. I was not able to receive my jacket back until I paid them $73. That's $73 for keeping my coat for 3 weeks. What a deal! But the real kicker was the manager, Angus. This guy was beyond rude--arrogant, dismissive, and completely unprofessional. Instead of apologizing or offering a refund, he had the audacity to suggest sending it out AGAIN to the same third-party service that botched it the first time. And get this: he actually expected me to THANK HIM for not charging me a second time! As if that's some grand gesture of goodwill. He tried to spin the whole mess as my fault for not understanding their shady outsourcing practices, but hello--it's THEIR responsibility to ensure the job gets done right, not mine! Holly Cleaners clearly doesn't value long-time customers or quality service. Save your time, money, and sanity--go anywhere else. Zero stars if I could give it!

I have never written a review for Yelp...good or bad, but I eel that it is necessary to alert…read morepeople to this store with owners who only care about making money. Recently I brought in a very expensive Brioni tuxedo shirt that my husband wore once last year and he has sine passed away. I was cleaning and storing the shirt for my son. I brought it in the end of Sept with a few other items. When I picked the order up, I put it in my car. I never examined the items. When I got home I realized that the shirt was missing, I went back the next day, and the owner's wife Tina said she remembered the shirt and will look for it. Over the next 6 weeks she was still looking for it and of course calling me to update me. Finally this past Wednesday I call and spoke the her husband. He got on the phone accusing me of losing the shirt because they never make mistakes and after all it was almost 2 months ago. I tried telling him that his wife was informed on a weekly basis and she was looking for it. He screamed anc cursed at me and told me to take him to court and slammed the phone down. I did not even get a chance to respond. His arrogance is overwhelming. I would not recommend this cleaners, because if you value your clothes, don't expect them to stand behind you if their is a problem and you need their assistance, As the owner so eloquently stated.....................We don't lose things or make mistakes. The clients lose things....

I will never use another dry cleaner again. I had a totally large black stain on my favorite pale…read morepink Oxford blouse. I and asked my friend, who's been living in Newton for 40 years, for her opinion on where I should go to get the stain out. I needed the shirt for the next day. When I got there the owner said he wasn't sure if he could get it out, but he would try. He said there would be no charge if the stain was still there after his attempts. Fast forward to yesterday morning around 10am, and the blouse was spotless. So, I got fast turn around and and impossible stain removed for under $8!

I've haven't had a lot of luck in finding a good dry cleaner around me. I took four pieces of…read moreclothing to be cleaned/hemmed but in the process, they lost my favorite sweater (and just from an eyeball of their other reviews, this doesn't seem to be a one-off occurrence). The owner, Lida, said she'd follow up and give me a call to see what happened but never did. I paid for the sweater they lost and don't feel like getting into an extended back and forth with them but I wouldn't recommend them if you want to get all your clothes back. The pieces that came back cleaned also didn't look like they had been cleaned thoroughly. One of them was a pair of pants that was covered with lint and loose threads. The other was a winter puffer coat that had bits of fuzz still stuck to the velcro parts.

These guys do such a good job. I have been dropping off my dry cleaning here for over a year, and…read morethere have been no issues. The woman at the front desk is prompt, professional, and courteous. Turnaround time is reasonable, and they do what they promise. Thank you guys so much for being such an important part of the community!

Best seamstress around. Although the space looks dated, it's worth going out of your way for the…read morefine handywork of this seamstress. She is a local favorite.

I found this classic gem dry cleaner and tailer on Yelp and since they are down the street thought…read moreI'd give them a try. It's like a trip back into the 50's in a good way. Very old building and better yet, affordable prices for dry cleaning and impeccably done. I love extra crisp starched shirts and they were done to perfection. Today I brought two new suits to be tailored and there is a charming little dressing and measuring area that truly is out of the 1940's and 50's. "Oak" is the proprietor and tailor, no appointment needed and she knew exactly what to do and not do with my new suits. I highly recommend this little place, plenty of street parking and Oak is very skilled, courteous and appreciative of the business.

they did a great job laundering a duvet and padded mattress cover!…read moreI recommend Royal Cleaners

Extremely professional and skilled all around cleaners. Attention to detail and little touches…read moremake all the difference -- like the tiny clear plastic clips securing collar buttons. Same owner for 30+ years. Finally I have a Waltham cleaner I can count on!