Herb was amazing! he took his time to get us what we really wanted. Great customer service! recommended 100%

Update: It's been almost a month and that Charger is still sitting on their lot -- front and center. Still on their website, still on Autolist, still not sold. I guess that "serious buyer" they were holding it for ghosted them harder than they ghosted basic customer service. All they had to do was let me test drive the car I had a whole appointment for. But instead, they chose to play gatekeeper with a vehicle they clearly can't move. Make it make sense. Moral of the story? Bad attitudes don't sell cars. read more

I didn't buy anything at this dealership but was looking online at their inventory. Something is wrong when they are trying to sell 2-3 year old models at full sticker prices. Is this dealership very greedy?? where is Jack ? They need to clear house and get all new managers to clear out the old inventory .. boost customer service .. and clean up things or else just give back the franchise to Stellantis and just go back selling Hyundais . Very sad that "JACK" will let this dealership go to the DOGS. read more

My buddy n I went to look at this GMC AT4 that was for sale. The General manager was apparently "demoing" the truck. First we had an appointment to look at this truck. Second the truck was filthy and had all of the GMs bags in the back seat. (Prolly full of drugs and alcohol) So I was looking over the truck before we did a test drive. And come to find out the glove box was his little stash. And they were going to put a costumer in that truck to test drive. Unbelievable. Stay clear of this shit hole GM IS A DRUNK!!!! read more

Antwerpen Chrysler Jeep Dodge Ram - Salesman holding the General managers alcohol that was in a truck they are selling. - Car Dealers Near Me - Catonsville, Maryland

Stay far away from this service center. The staff are rude, will tell you to drop it off and not tell you there's a 200$ diagnostics fee when they can't figure out the problem. They assured me there was nothing wrong with my car. Within two hours of taking it out of the lot, It broke down again on the highway, the car behind me nearly collided with me. They put my family's lives in danger due to their incompetence, I took it to Ourisman in Clarksville and they were able to find the issue right away. Save the time don't take your vehicle to this incompetent service center. read more

Oh my God this is the worst dealership I have ever dealt with in my entire life no one is competent they all lie they all find every way they can steal from you you call for a small service job and it takes days weeks and hours I'm going to cancel my service contract with these people they have me scared to death after spending almost $5,000 in the service contract they don't even do the service work for the company that they recommend and prefer you use these people are out to lunch none of them are competent none of them should even work in the Auto industry how anybody can buy a car from these people they would be out of their mind read more

stay away from this dealership at all cost! The service is absolutely trash, the service advisor mine being Mr. Justin and the service supervisor ms Jackie Are liars and condescending when you're speaking with them. I bought my vehicle in to be serviced oil change brakes and a factory recall they kept my vehicle for seven days and . No work was done on my car at at all. Items were stolen out of my vehicle and There was food in my vehicle that I didn't place there and also there was a half burnt joint of marijuana in my cupholder that was not mine as well. I took the issue up with the GM Mr. Kim he was supposed to be making the matter correct I come back a few days later to the same issues nothing's been done and to my amazement. The GM Mr Kim has been fired. He's no longer working at the dealership. THIS SPOT IS A JOKE !!! read more

We were interested in a Grand Wagoneer and Antwerpen had one in the exact spec we were looking for on the lot. We reached out, talked with Chano, one of the sales associates. We got our trade in valued and asked for a price competitive with the local DC market, and Chano ended up ghosting us despite repeated followups. We bought a Grand Wagoneer from a competing nearby dealership, and Antwerpen is now advertising the one we had inquired about for $3000 less than we had initially offered. Sucks for them, maybe they should have actually followed up with me. read more

I have never in my life thought that a car dealership would use the term, "You scratch our back and we will scratch yours" but that is exactly what happened today. Brief backstory is I took my car into the shop for a check engine light. It was determined that it needed a new oil gauge. I set my original appt for Wed, got there and they said they couldn't look at it until Thursday. Come back Thursday and they don't have the parts on hand. Come back Friday and I get my work done. Realized on Saturday that I had oil blotches on my clean driveway (see photos). I go back on Monday and they are looking at it. As I am in the waiting area someone from the dealer calls me and attempts to upswell me to a new vehicle. I'm worried about getting my car which has never needed a major repair taken care of and he is trying to sell me on something new. I may have been pretty short with him but he then said I'm only giving you an opportunity, we can give you additional trade value, you scratch our back and we will scratch yours. The nerve of these guys after I had to leave work 4 days now to come into your shop. This place would have a single star but Jennifer at the desk is super awesome. My next vehicle won't be purchased here for certain. Tried to give a dealership the benefit of the doubt and go to them for all my work. I'm over sales pitches and I'm over dealerships. Not even going back for oil changes at this point. read more

Antwerpen Chrysler Jeep Dodge Ram - Oil under my car 3 days after getting work done at Antwerpen - Car Dealers Near Me - Catonsville, Maryland

"Jack Says Pound Sand" We purchased a used 2020 Wrangler Unlimited with just under 46,000 miles on September 1st. We traded in our 2014 Wrangler. Our salesman was nice to deal with. The finance person was also kind, but his demeanor numbed when we made it clear we wouldn't be buying any warranties or other products. Our payment & interest rate were as good as we expected. We noticed on the way home that our Apple Maps and Waze apps would not give spoken turn by turn directions & we figured it was some setting not properly adjusted. It turned out the left front speakers were not working. We contacted our salesman the next day and he set up an appointment for us to drop the Jeep off for repair. The service advisor let us know the left front speaker needed to be replaced at a price of about $250. We had a brief back & forth with service & the sales person before agreeing to pay less than $100 for a speaker which would be ordered as take a few days to get in stock. We changed our mind and declined the repair. The front dash speakers are interchangeable. We swapped the left & right speakers and found the speaker still didn't work. The diagnosis was incorrect. After the fact, I doubt any technician even looked at the vehicle. We might have waited a week for the part to arrive and then have the service department tell us the vehicle needs additional repairs. Thank goodness we didn't let them start shotgunning parts at the vehicle at our expense in an attempt to fix it. The salesman said repeatedly that the audio system is not part of the power train & the dealer had no responsibility to fix it. By state dealer law, that is correct. It certainly doesn't make it right. He also said I should have bought the warranty I declined to buy. The dealer knows that you can't get an extended warranty claim covered until 30 days after the sale of the vehicle. No "sorry that happened" or "let's see what we can do". Antwerpens slogan is "Jack says Yes". This time Jack said "pound sand". 3 years old with 46,000 miles. Antwerpen didn't design and build it, and it is a used vehicle, so I don't expect perfection, but the window sticker said the vehicle was equipped with Uconnect & Apple CarPlay. Without the left front speakers working, we really don't have either sine all of the infotainment voice prompts come through the left front speakers. We may have a defective amplifier, audio unit, or wire harness & may spend more than $1,000 in repairs on a vehicle we've had for 1 week. Antwerpen made no effort to stand behind what they sold us. I have no faith in their service departments ability or willingness to accurately diagnose a problem. They completely left me holding the bag. Thanks Jack. I'd never recommend buying a vehicle from this dealership because the don't seem to care what happens after you sign your paperwork and I'd avoid the service department as well due to hasty inaccurate diagnostics. Buyer beware. read more

Arrived at 7:30 AM when they opened and didn't get my Jeep returned to me until after 9 AM. In addition, there were no other customers. However, I understand there might have been cars in the shop from other days. What happened and my opinion: I knew what my Jeep needed before arriving so I advised them on what I thought needed to be fixed based on my assessment (haha) and the receptionist/might want to be a mechanic lady started talking to me about a major issue that could be wrong with it (oil leak costing roughly $900). I immediately shut that down as I never see oil leak from my Jeep. So after about an hour she comes back and said in fact it is a sensor and they will change it. The sensor cost $50 and labor is $200 hahahhaahahahahahhaaha ** I guess this is why the quick and simple sensor replacement was drawn out. Anyway. I usually go to the Laurel Jeep, but came to this one since it was closer. I won't be returning, I didn't like the vibe. read more

Antwerpen Chrysler Jeep Dodge Ram - Showroom car lol from waiting room - Car Dealers Near Me - Catonsville, Maryland

Went in to lease a Grand Cherokee. Salesman took us right to desk to get info. We just wanted to see what was on the lot and test drive. All cars in back of dealer. He sent us over to another team member who took us on the lot. All sales tags are on the dash inside the windshield. Cannot see prices. All cars are overpriced. Guy was very condescending asking questions of why we wanted to lease instead of finance, told him our range based on research we did before coming in and he tried to sell us a car other than what we asked for. Left immediately. Went to another Jeep dealer . They never asked about our decision to lease and their prices were much lower. We were able to get our Grand Cherokee close to the monthly lease payment we estimated. This dealership should be shut down. I feel bad for anyone who does business with them. read more

Sold us a car where my husband put the brake to the floor and it wouldn't stop. He could have died. Antwerpen refuses to stand by what they sold us and tow/repair it. Do NOT buy from thIs unethIcal dealership. read more

Been taking my car here for service for awhile. I drop my car off two weeks ago, they run a engine test car was there for two days. They stated the problem was something else. Engine light went off, well guess what it comes back on. I go back today they say no it's another problem, and it's not covered under warranty. This is a huge inconvenience, because the problem was never fixed. The manager did not do nothing about my inconvenience, nothing. Guess what I had to call them he never called me back about my concerns. Don't take your car here for service awful! read more

Unfortunately, I have experienced lies, confusion, and deceptive business practices from this dealership. The worst part is that the issues seem to go all the way up to the Antwerpen corporate office. I placed an order for a 2024 Wrangler including a deposit. I called a short time later about canceling my order because another local dealer had published an offer for a reduced price on ordered vehicles. Antwerpen agreed in writing to match the published offer to keep my business. When the vehicle came three months later they then refused to honor the agreed price. Throughout the process of trying to buy the vehicle, I was repeatedly insulted by the sales manager MJ. He was very adversarial and clearly wanted me to walk away so he could sell the car at a higher price to someone else. He outright refused to allow me to talk with the dealership GM telling me that I would get a phone call. After two days and three messages, the only way I was able to talk with the dealership GM was to drive to the dealership and find him. The dealership GM explained that they had been through a large number of managers and that the offer was made by a fired employee and his corporate team would not agree to honor the price. I was later able to speak with the corporate representative and was told that he had never even seen the deal that he rejected. I have no idea who is lying but this was a consistent trend that at every level there were contradictions, denials, and finger pointing at other people. I was able to work out some forms of compensation with the dealership GM that at least got me closer to the value of the original deal but now they aren't honoring those agreements that were put in writing. They had the car that I ordered with a deposit and waited three months for hostage. They even posted the vehicle that I had ordered online for sale then the sales manager told me that he would "sell it to whoever he wanted". I believe he would have sold the car out from under me if someone walked in the door interested so I had no real choice but to pay more if I wanted the car. I have filed a complaint with Jeep and will be filing a consumer protection act complaint unless I can get this resolved quickly. I was very clearly made an offer to sell at a price in writing to keep my business which was refused when the vehicle arrived. This is by definition deceptive business practice very clearly defined in the Maryland Consumer Protection Act. On top of the dishonesty, I have been hung up on, told repeatedly that someone would call me and have consistently not received those calls. After all these problems the sales staff completed my point of sale survey for me and has denied that it even exists. Even after the sale, the sales manager called me and became belligerent and blamed me because they didn't complete all of their inspections and demanded that I return to the dealership that day. I'm tired of being lied to. I'm tired of being disrespected. I'm tired of having commitments not honored. I have no choice but to take it to the public reviews because no one at this dealership seems to care that they broke the law or wants to deal with a well informed customer. I welcome a call from someone at Antwerpen with the authority to make this right. read more

These people tried to pull the bait and switch and over charge after price a had been agreed upon. Not only that but they wanted to charge me for a service that I did not bring my truck in for Whoever was in and out of that car went through my center console and weren't thorough enough to put every thing back in the console so I wouldnt know. My headphones were gone, my change was gone and my Swiss army knife was laying in my passenger seat when I know it was in the center console. Why they needed to be digging inside my car i will never know because it isn't like they vacuumed or washed my car before they gave it back to me. Thats OK Antwerpen I'll find another dealership read more

DO NOT GET YOUR CAR SERVICED HERE!! I almost lost my life!! The service staff is extremely negligent and unresponsiveness, not to mention you will be waiting a long time!! 3 months ago I complain of low tire pressure and suspect a nail in the tire. They "look at the tire" and tell me all is well. 3 months later I am refilling air into my tires weekly. I got to the point where I took it to an off-brand tire shop and they PHYSICALLY​ showed me the nail. The nail was so deep in the thread you could barely see it, but the off-brand tire shop found it. Totally pissed off, I made an appointment with Jennifer who tried to insinuate the leak was my doing somehow. I reassured her it was the same issue and they need to look again. They "looked at the car" and returned it to me with a plug!! Keep in mind I have TOTAL tire coverage and the tire should have been replaced. One day later I am left with what is below. I ALMOST LOST MY LIFE DEALING WITH THEIR GROSS NEGLIGENCE!! I need answers. read more

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This business advertisers vehicles prices with every possible incentive available. Are you a merchant marine, senior citizen, active military person, disabled combat veteran and ....? They will show you a price almost 10k under MSRP, but that is not what they will give or even negotiate to you. Do not waste your time coming here or supporting this poor business practice. read more

Exceptional service from Rose,Marcus, and Dennis. Everything was professional and felt extremely comfortable. They help to ensure I got the right financing to fit my budget and showed me all the bells and whistles for my new car. I would definitely recommend this team if you're in the market for a new car. read more

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If I could give these guys ZERO stars I would... Where do I even start...? OK, first I visited the "Jeep" side of Antwerpen in Catonsville so that's the only part of this dealership I'm reviewing. And my advice is if you want to buy a Jeep DO NOT go to Antwerpen Jeep in Catonsville. Run, Don't Walk, to ANY OTHER JEEP DEALERSHIP IN THE AREA where you'll get A THOUSAND TIMES BETTER SERVICE. First sign of trouble.... I pulled up literally right in front of the front door. I exited my car and started looking at the Jeeps on the lot. One by One I went down the entire line of jeeps looking in the windows, reading the window tags, in full view of everyone sitting around behind the entirely glass fronted building. In 10 minutes of doing this, NO ONE sitting around behind that glass bothered to come out and ask me if I was interested in looking at a particular vehicle or if I wanted to buy a Jeep. Second sign of trouble... I finally walked into the building to see if I could get someone's attention. The guy right by the front door looked up from whatever he was doing and asked if he could help me. To which I responded "Yes, I'm interested in buying a Jeep. I know the model I want and I've even got all the options I want right here" on the piece of paper I handed him. 10 Seconds into looking at what I handed him, his phone rang and he immediately spun away from me and took a call from what sounded like his wife or girlfriend. No "I'm with a customer honey, can I call you back?". Oh, no... He just took his time, had a nice little conversation, and then finally hung up before acknowledging that I was even there again. Third sign of trouble... I said "I've done my homework on all the models and options and I think I know exactly what I want, but I have a few questions". So I asked him "What's the difference between the standard and the max towing package?" His response was, "Uh, I don't know, they all tow 3500 lbs". I said, "Well, then why is it listed as two different options then?". With a confused look he went to www.jeep.com and started trying to find the answer. And when that didn't work, he tried googling the same question, but no hit there either. So he turns back to me and says "They all tow 3500 lbs." This was to be an ongoing theme. I'd ask a relatively simple question, he wouldn't have the first clue, he'd spin around and yell over to the sales managers who wouldn't know either, then he'd spin back, look at jeep.com, then look at Google, then "Punt"... Meaning, he'd just give me his best guess, which ended up being wrong every single time. No one there could tell me anything about options, packages, and they didn't even know how to price a 2018 ?!?!? Fourth sign of trouble... So I said ok, please figure it out and call me with a price, to which he replied, "I'll just email you, I don't like to talk on the phone..." I'm thinking uh, that's a little weird but okayyyy... So I said "When should I expect to hear back from you?" (It's around 1:00 on a Monday). He tells me, "I'll email you back with the price in just a little while." Then without me asking, he reiterates this again, "I'll email you with the price in just a little while..." Final sign of trouble... Monday comes and goes... The dealership was open til 9:00pm that night and I heard him tell the one of the many phone calls he took while I was there that he'd be there late. So in 8 hours time, he couldn't shoot me a one sentence price "via email". Tuesday comes and goes... Wednesday I wake up and STILL nothing in my inbox.... So on Wednesday I drove to another dealership. The sales guy answered all my questions in about 5 minutes, and within 10 minutes he'd already worked up his best price, (which actually beat the price I had calculated that I wanted to pay), and in less that 30 minutes he had taken my deposit and put in all the necessary paperwork to factory order the Jeep I wanted. Bottom line... DON'T TRY TO BUY A JEEP HERE... When you ask a simple question like what's the difference in the number of speakers that come with the standard audio system and the upgraded audio system, and everyone in the room looks at you with a blank stare like you just asked them to calculate the gravitational pull of a black hole in grams per square inch... That's when you need to just back out of the room slowly and go find another place to buy a car. read more

Took my Dodge Challenger here for a recall I was very pleased with the entire experience. It was a smooth quick and easy drop-off on a weekday around 7:30am. During pick up Jennifer Brown ensured all my requirements were met and she helped get my reimbursement back from the original car dealership where I purchased my vehicle from. The entire team was friendly and welcoming. After my car part was replaced within a couple of weeks, I received a phone call from Stephanie checking the status of my vehicle. I would definitely recommend this location. read more

I purchased my 2016 special edition Jeep Patriot here brand new. For the past three years I have received nothing but grade A customer service. Highly recommend. read more

I took my Jeep in for a oil change. While watching tv in the customer waiting room one of the employees change the channel from the program I was watching. When I asked him why he replied per the management the tv is not supposed to be in the news channel. I reported him to a sales employee and that employee changed the channel back to the grumbling and negative comments to the other employee and his coworkers which I ignored. Finally my Jeep is ready, but after a day of driving it I noticed something was very wrong. It was hesitating and misfiring. I took it back and they told me it was a bad cylinder. The Jeep was running perfect before they change the oil now they're asking me for $600.00 for a repair job. Lesson; DONT CHANGE THE CHANNEL OF THE TV IN THE CUSTOMER WAITING ROOM read more

If you are going to purchase a car here you need to work with Cory. He is the most patient sales person I have ever worked with. I visited Antwerpen twice and he has been beyond patient. Being a typical indecisive woman, He helped me compare vehicles took me on test drives and helped me compare pricing options without ever being pushy. Although I'm still undecided about my purchase, I would highly recommend working with Cory. You won't be disappointed. read more

Pretty sure they sold me a lemon. Bought a brand new Chrysler hybrid Pacifica from them in may 2021. In July 2021, windshield wiper fluids leaking everywhere and they have to replace the hose. August 2021 the electric charger needs repair. Bought many new Toyotas in my life without issue. Bought this has been a less than great experience. In addition, gave incorrect information about tags and registration. Customer service at this place has been less than helpful. I would go elsewhere. read more

After an unfortunate situation of having our car worked on here, picking it up and it not starting again, we towed it back to the dealership. Marty And the woman manager (on the day of pick up) who helped rectify our situation were absolutely amazing and the best service a customer could ask for in the situation we were in. They are both amazing team members and would recommend this dealership because of them. Thank you for rectifying our unfortunate situation that we had at first and turning into a positive ending. Much appreciated! read more

reserve appointment online, doesnt matter youre treated like a walk in and left waiting hours.

DO NOT GO HERE!!! My father was scammed into taking the car home while they worked on the paper work to reduce the interest. When he went back the next day they said it was a done deal. He asked for a copy of the paper work. They claimed that he received it yesterday! He had to get a copy from his bank! HE NEVER SIGNED THE PAPER WORK! His name is also spelled wrong!!! I found out about this way too late but my parents are too nice and they just accepted the situation! The crook (salesperson) even added the extra issuance! When my father said "we never discussed this" the crook (salesman) stated "well, I gave you the brochure and you didn't object!" Please worn everyone! This place needs to go out of business!!! read more

Waste of time. ram listed for 57k online and go to dealership and it's 67k. Complete waste of time and classic bait and switch

Please don't. Just don't. They have a good selection of vehicles but heaven help you if you have a problem and need your vehicle fixed. They have deceptive advertising like others have mentioned... the "sticker price" includes discounts for students, senior citizens, military, first responders and disabled people. Who could possibly fit all that criteria? Just go somewhere else. read more

This review is for the service department, can't speak for the actual dealership. Let me begin by saying that this is my 3rd attempt at getting my car serviced (simple oil change) at this location and the 3rd time getting turned away because they can't take anymore customers and it will definitely be my last. I should not be running into this issue every time I come here, if this is a constant issue they need to be better staffed to handle a higher customer load. I keep giving this place another chance because it's a little closer to the Darcars service center in Solver Spring that I normally go to, but each time I am let down. Darcars service center which is only 25 minutes away from here is always super quick and fast and where I always end up after being turned down by Antwerpen. Additionally, Darcars even puts you in a car rental when they are fixing recalls that take longer than 2 hours, Antwerpen does not and was told that if they needed a recall fixed that I would need to drop it off when they open and won't be able to get it back until the end of the day. I thought it was pretty much standard to put a customer in a rental if it takes that long to service a car. Antwerpen can definitely take a page out of Darcars book when it comes to customer service and the way you should be operating a service center. read more

In early May of this year we purchased a 2017 Jeep Wrangler Sport from this dealership. When my wife and I initially went in to look for a vehicle, we explained that we would be moving to West Africa in June 17 and there were certain documents that would be needed by the end of May to ensure the vehicle would ship prior to our departure. We provided them a list of documents and was assured by the sales manager that we would have the required documents in the time specified. That did not happen! In the coming weeks I would call and text my sales person and the sales manager and would receive no response. It wasn't until I threatened to contact the GM, that I received a response from the Sales Manager. At this point we were beyond the deadline in which they promised to have us the necessary documents. A week before I was to depart the U.S., the Sales Manager contacted me and informed me that they had made a mistake on the original invoice and they needed my wife and I to come and sign a new one. The trip was an hour and a half drive, one way and we were having our household goods packed at the time. What a huge inconvenience. The day we went to sign the new document, we were again assured that we would have the final document we needed to ship the vehicle in two days. On the second day following, I contacted the Sales Manager and he informed me that by law, he was not allowed to provide us with the document. I departed the U.S. leaving the vehicle behind. I was furious! Fortunately, circumstances arose that required my wife to come later. I arrived in Africa on 21 June 17 and in the following weeks attempted to contact the sales manager on several occasions. While I did speak with him on a few occasions, many of my calls/texts went unanswered. One day out of the blue, I receive a call from Ms. Kim Carter. She informed me that she was the title clerk and she could provide me with the document I needed to ship my vehicle. Within minutes she scanned and emailed me the final document. I forwarded it to my transportation coordinator, coordinated a pickup date with my spouse, and the following week my Jeep was at the port, ready to be shipped to Africa. I really appreciate Ms. Carter stepping in and saving the day. However, I am still curious as to why the sales manager told me that the law prohibited him from providing me the document, when that clearly wasn't the case. I can only suspect that he did not consult with the SME's on this issue. With all of that being said, I do not believe that any of this was done with malice. I truly believe that when they made the promise, they did not completely understand what the government required to ship a vehicle overseas. Could they have researched more before making such a commitment? Yes, but what's done is done and cannot be undone. All of the individuals with whom I dealt were genuinely very good people, whom I feel, after the fact, were diligently working to resolve the issue. However, the non-responses and failure to keep me updated of the status escalated the issue and made it worse than it needed to be. I would definitely do business with this company again and all involved as I believe if presented with this issue again, they would be more than capable of getting the job done. This was a learning lesson for all. I would definitely like to give a special thanks to Ms. Kim Carter. From initial contact until receipt of the tags from Texas DMV, she was extremely courteous and kept me informed at every stage of the process. She is truly the epitome of customer service! read more

I had a wonderful Jeep-buying experience at Antwerpen. I bought my first Jeep there 22 years ago and would still recommend the dealership. Robin was amazing and patient with me during the entire process. All of the staff were helpful and friendly. I would definitely recommend Antwerpen Jeep to my family and friends. Thank you all! :) I love my new Jeep!! read more

Do not ever buy a car from this dealership , they are the very very very worst people to buy anything from. I just recently purchased a used vehicle from here. They sold it to me with a broken CD player , a broken driver's identity reflector. I took it back several times and they didn't fixed it until the I had to call the corporate office. Truly that wasn't really a joke also. They jumped on to trying to fix the CD player, but ruined it even worst. Omg, the customer service is the most horrible experience that I've ever seen. The corporate office had me to deal with the general manager Mr. Mitchell, he seemed very nice and pleasant at first but they kept my truck for almost 2 weeks so when I came to pick up my truck they said it was going to cost 3000.00 dollars. When I get there he just hand me my keys never explaining to me or saying I'm sorry but we can't fix it but maybe we can accommodate you this way. Never acknowledge me to explain what was done. When I get my truck home I go to turn on the heat and it's a knocking sound like someone is inside with a hammer knocking. Oh on the front grid is a Crack like they hit something. Just please that this company get what they deserve. I swear they treated me like I was a nobody because I bought a used vehicle but if I'm spending money treat me like a paying customer. read more

The most ridicuolus customer service in America, the owners will not personally answer your questions...#epicfailure....#stayaway

I had a great experience at this location! I purchase my 2020 truck and i love love love it so much. I will definitely be back again! Thank you read more

Your sales team took a moment to take a look at my credit situation to helping me to go to move on with the better position I'm grateful for the work quickly to get me into my new vehicle read more

We just bought a 2017 Chrysler Pacifica. Justin King our salesman and Brenda were AWESOME! We had a great time, laughing and having a great time while the paperwork and the behind the scenes details were being dealt with. Justin King was a NO PRESSURE, respectful salesman, unlike the kind you get at most places. We had a good time interacting with the rest of the staff that made us feel like family. Thanks again Justin King, and we appreciate your straightforwardness, your tact, and your efforts to get us out of that dealership with a van we have needed for a long time. read more

Let me start by saying Antwerpen Chrysler Jeep have the WORST customer service. I don't know who these new employees are but over the past year customer service have been pushed on the back burner! The mechanics are unprofessional, they can't diagnosed things even if you bring in a video of what going on with your car!! I will never purchase from them again! Not even oil changes! read more

I (Morgen Caution- owner of a Jeep Renegade) would not recommend this dealerships service department to anyone that owns or have bought a vehicle from this location. I have been inconvenienced for now 3 days for an issue that has nothing to do with me. First on Friday, July 30 I had an appointment for an A/C repair and when I got to the service center I was turned away because the service attendant said for that type of service I was supposed to had made an appointment for the first appointment of the day. Unbeknownst to me, I did not know that I was supposed to do that nor did they have that stated on the online appointment page. So my new appointment was then changed for Monday, August 2 at 8am. I dropped my vehicle off and was told that I would have my vehicle back by the close of business for the this location. I did not receive my vehicle by the end of the day and was told that some required machine to fix the A/C was not available but would be available tomorrow morning. So I called off of work again today in hopes to receiving my vehicle. Now day two of not working. I received another call at noon saying that the machine required was not received at the location and it would yet be another day that I would have to wait another day I would have to take off of work. If it wasn't for the fact that I live in Connecticut and decided to get my car fixed while visiting my family for the weekend I would not be as pissed but this entire process has been very upsetting and time consuming. My whole point of getting the service started on Last Friday was to have my vehicle back by Friday evening. I have been ubering rides around Baltimore since Friday.....more money that I have been spending! The customer service rep was very bland with the slightest sign of empathy and said "well the best that I can do is give you a $100 off or you can and get the vehicle unfixed", like it was my fault that they weren't equipped with the right equipment to repair the A/C. I am appalled that I now have to take a third day off of work with no pay and the customer service so far has not met my expectations at all! I was thinking of maybe making a trade next year but I definitely will not at this rate. read more