The COVID protocols are gone, but a mask request is in place due to immuno-compromised patients…read morecoming in. They can provide you with a mask. Service depends, as with all businesses, on the folks who are on staff that day and the volume of patients. Get there on a slow day with the amiable staff, an excellent experience. High volume day with a cranky person, flat experience. I've seen both. I still say this is a good location due to it being hidden--the volume will be lower than other CPLs. But, that doesn't mean it will be low--just lower (if you hit a busy time). I'm increasing my stars because, with my increased visits, I'm finding friendlier phlebotomists.

When I need labs I make a point of avoiding this location but occasionally the lure of just a 5…read moreminute drive wins out and then I remember why I avoid it. Unhappy employees make for unhappy customers. I almost always have to take a specimen in 2 days in a row. There is no simple "drop off". You have to wait in line but it seems for EVERYBODY'S well-being, you should get out as fast as possible since the reason you're there is because you are sick and being kept in a small room with occasionally, several to many other sick people. When it's your turn They grill you, critique the amount of your specimen and ask for non-existent paperwork. I sent my husband in the first day to take in the first specimen. He came back talking about the mean lady. I went today. She's more than mean she's horrible. In the 3rd window. Not nice, doesn't like her job and doesn't like people. I feel sorry for her. It's not an easy job I wouldn't think but it's made a lot worse by bad management. And I venture to guess the other locations are bad sometimes but you can always count on this location to be ugly.

With an appointment this was awesome. Easy check in and Melly was super helpful. I would say the…read morefacility was very basic and spartan.. Could use some love or a mid-Austin location that partners with functional medicine providers as a cooperative service. Quest could do an upscale branded location and likely get more clients.

The phlebotomist I got was proficient and personable, but the overall business didn't seem run…read moreoptimally. They literally do not have someone at the front desk, period, to help with any questions or answer any phone calls. It's literally up to the automated kiosk, and automated voice messaging system. Therefore, if you have literally any question or issue, there is literally ZERO way to get it resolved. This becomes a problem when they also seem really behind and unorganized. My test results were delayed and missing, and there was zero way to talk to someone about receiving them or figuring out what happened to them.

Ive used many CP locations without issue but this one is bizzare. Usually they are great at getting…read morepeople in and out, so even if busy they are constantly checking someone in, calling people back for blood draws, etc. This location isnt like that. Waiting room is always full, and no one seems to be calling people back for tests. Twice now I signed in, and waited 15-20 minutes without my name even being called to checkin at the front desk. Usually its a few minutes at most. A person was called back to get their blood drawn maybe once every 10-15 minutes...its bizzare. Both times I had to leave after waiting 45+ minutes with no luck- I just couldn't wait all day. I have no clue why this location seems to run like the DMV but I would avoid at all costs. Theres a location in Jollyville not much further thats way better. Go there.

Checked me in, drew my blood, and then told me they could not perform one of the two tests on my…read morelab order (isoPSA). However, when I checked in, the attendant verified with another person that they did perform that test! Now I have to go to a second lab!

YESSSS! They are located in WALMART~ there is no sign outside ~…read more The appt schedule is helpful but I still had to wait 20mins~

I've always had a great experience here and this time was decent but just not great…read more I arrived at 7:00am thinking I could be taken in as a walk-in. There were 3 phlebotomists and I believed that since there were only 4 of us that I would be seen before my scheduled 9:30am appointment. It was also urgent that my blood was drawn at around 8:30am because of my doctor's request. Yet, the phlebotomists were yapping really loudly as they prepared for the day and they never quite caught up. They were operating 20 minutes behind schedule and it was quite disappointing. Still, I waited the 2.5hrs and had a great experience once I was taken back. I only had one issue which was how much my insurance was covering but that was easily addressed. I will still come here for all things bloodwork. The team always makes me feel comfortable and seen and heard.

I'm the shivery, shaky, arm-throbs-when-I-think-of-shots scared of needles. I've had horrible…read moreexperiences in the past, one lady could not find my vein and poked four times. But this staff was wonderful in every way. The lady drawing my blood was very kind, patient, and gave me a count down. I was shocked at how gentle she was, how little it hurt. Unfortunately, I got fuzzy vision and passed out, even wet myself in the chair. When I came two both ladies on staff were helping me, very kind, giving me water and helping me to lie down. Nothing but professional despite how embarrassing the situation was for me. After laying down and cooling off I even felt comfortable being poked again to get the last vial necessary for my labs. I did not catch their names, but thank you both for helping me today.

Ok. Most unorganized place I have ever been. They cram the waiting room obviously overbooking…read morepatients. No pictures due to HIPPA rules BUT they do not follow HIPPA rules and regulations. - they call patients out by the full name! Unacceptable!

My doctor's office is literally across the hall from this lab, so every year after my well woman's…read moreexam I end up there. And somehow... every single year... they magically bill me for something that should've been covered. At first I thought it was just one of those annoying insurance mix-ups. But after spending at least an HOUR every year playing mediator between the doctor, insurance company, and lab, it's starting to feel less like "oops" and more like a seasonal tradition. Usually they eventually fix it after I call enough times. Other times I've honestly just paid it because I value my sanity. This there were two tests I knew insurance wouldn't cover, paid for them upfront with my credit card, had the doctor separate them on a different form, AND asked for a receipt. The receipt only had the amount paid -- no description. Which already felt a little "interesting." Convenient that for some reason they have no way of putting a description what I paid for on this but every time they send me a bill it has a very accurate description of what they are billing me for. It's sad that it comes to me having to cord this interaction to protect myself. So I asked on video: "So these definitely will not be billed to insurance since I'm paying here?" Receptionist: "Yes." Fast forward to this week: guess who just got billed $36 for those exact same tests. At this point I'm not even mad about the money. It's the principle. Because I know a lot of people probably just sigh dramatically, pay the $30, and move on. But no. Not this year. This year I will be returning like a low-budget legal drama with my receipt, my credit card statement, AND my little video clip. Honestly the phlebotomists are sweet, but the front office acts like kindness costs extra. They are shockingly rude! So if this place keeps overbilling you too: fight it. Even if it's annoying. Or save yourself the headache and find a friendlier lab who doesn't routinely try to keep an extra 15- 30 from every visit.

Good smiles. Friendly. Location is very hard to find. Goto St David's, East Entrance aka Women's…read moreMedical Entrance (lots of construction terrible parking) then from there go up, yes up, to the first floor. Go right down the hall it's on the left. Apple Maps put me in the wrong parking lot all together.

They don't offer any confidentiality. They ask sensitive questions out loud in front of everyone,…read moreeven though they could easily look up that information. It's really not everyone's business why someone is there. They could at least get up and ask you to come to the side if they need to ask something personal. I can only imagine how uncomfortable that must be for people who are mandated to take the test. Mine was optional, but still--if you're going to ask for private information, it should be done in a private setting. Also, the bathrooms aren't cleaned after each use, which adds to the lack of care UPDATE: Instead of taking accountability, they chose to lie on me in response to my honest one-star review. What they don't realize is that my case is not mandatory, and I will be seeking legal representation for the false claims made. I never threw my ID, and I would never behave that way toward anyone. It's a complete fabrication. Interestingly, I noticed another one-star review mentioning a similar experience--this seems to be a pattern with them. I barely interacted with the staff, and I was in a rush, which is why I accidentally left a paper napkin and a water cup. I returned and respectfully threw them away with no attitude whatsoever. I also want to point out that they have no regard for confidentiality. I knew exactly why each person was there, which shows a lack of professionalism and care for people's privacy. I will not be returning--because I don't have to--and I will NEVER remove my one-star review. Had I behave in the manner she said I did, a one star removal wouldn't make a difference - sounds like blackmail Jennifer will be held accountable for her lies.

Great lab, Nikki and Michael were both very helpful and professional. I didn't know much about some…read moreof these lab tests and they were able to answer all my questions in detail and performed the tests very professionally. Thanks for your help.

The staff is slow they don't follow the appointment times. There is no one at the front to check…read morein. I don't know if I would ever come back here. Why schedule an appointment at 9 if they are gonna tell me walks ins are here and I need to wait as well.

***URINE DRUG TEST (UDS) IS ONLY MON-FRI FROM 1-3PM.*** Do not be me who came in the morning,…read morechecked in, and missed the at least two paper signs (front door and on the check in kiosk) that displays this information. I walked in (for the second time that day) without an appointment and was helped out within 10 minutes. Seems like they only have one person available at the front desk who also is the phlebotomist, so I can imagine it can get busy, even with an appointment. Once it was my turn, he provided clear instructions and was professional. I would consider implementation of a number/ticket system and estimated wait times to help with workflow/customer expectations.

I had my last mammogram here. Yes, mammograms are painful - I've had about 25 of them so I kind of…read moreknow - but the last one was insanely painful. It hurt so much that when I exited, I specifically asked that they put that MRI tech's name on my record as someone I never wanted to deal with again. I also asked that they forward my complaint to management. One year later, it's time to make another appointment. That tech's name is not on my record. I received an email and a text that there was a letter waiting for me from ARA. Ten minutes of dealing with their archaic website only to find out that there was no letter. Just a notification that I have an appointment. They hurt me, ignore me and then they waste my time. I have to ask myself... Why have I trusted these incompetent people with my life?

We had an appointment today for my mom's foot due to pain and a possible fracture. Two hours before…read morethe appointment, the office texted me to say they had to cancel and that I needed to call to reschedule. When I did, the earliest availability they offered was December 30th. It's only the 11th. We checked other providers, and everyone is booked unless we go far outside the city. This is unacceptable . They canceled on us, we did not cancel and yet they offered no real solution. A simple "sorry" doesn't help when my elderly mother needs care for her foot. The lack of accommodation and concern was extremely disappointing. Useless! Uncaring!