Let me start by saying I am NOT a gym person. Or at least I wasn't before I met Molly and Tony. The…read moreFit Inn is really special. Excellent coaching in a friendly not intimidating atmosphere. They've even converted my husband!

I love this place! The trainers are excellent and the classes offer a great diversity of strength,…read morebalance and cardio.

very dirty. More equipment is broke than working. Smell is…read moreawful, staff-neither bad nor good, actually that makes them bad. I have witnessed club members bringing in their own tools to fix things--how bad is that? Not only i the gym dirty but the locker rooms are also filthy. It's cheap enough but you get what you pay for. I would go elsewhere

Hey, isn't this clever!…read more This gym, which has been here for ages, run by the same company, was rated so poorly (I think 1-1/2 stars), that they found a way to wipe the slate clean by resetting to a "new listing". It's easier to purge the ratings and photos from hundreds of actual customers than to fix the gym. So I guess we need to build up a truthful accounting again. Fine, I'll go first. This is for the Hawthorne location. Stuff is broken and stays broken forever. It's not uncommon for more than half the treadmills machines to be down, and to remain that way for months or even years. Most of the weight training machines lack pins...it's like management got tired of replacing them, so we do without. Sort of like a prison gym, I'd imagine. Showers mostly don't work, lockers are mostly busted. The rules are not enforced (because the only workers actually on the floor are trainers whose income depends on their likability). So nothing's put away, "bros" hog the various stations, and the poor embattled desk people need to cut the lights at closing to get people to exit. Nothing's clean. The water fountains (which, in keeping with the prison approach to maintenance, barely squirt any water at all) smell like mucous. Floors and mats are gritty/sticky - some dude pushes a mildly wet mop around from time to time, spreading out the muck. And good luck with billing. These guys are the recognized champions of unprincipled hidden charges, broken promises, and nickel/diming. Just google for horror stories of people spending hours and hours trying to cancel, downgrade, or otherwise get the company to keep its promises. As I said, there used to be hundreds and hundreds of reviews here testifying to all this, along with perky responses from customer service insisting that they try hard to provide a quality product, and "appreciate the feedback". It's all spin, all the time with these guys. The spin approach to management: Massage complainers, purge Yelp complaints, and scramble like mad to paste on bandaids. Anything but run a gym conscientiously. So I'm the one lonely reviewer right now. It'll take a while to build back the horror show these guys somehow persuaded Yelp to expunge. But watch, you'll see that this is not an unusual opinion in any way.

I finally returned to OTF after a long hiatus after covid and so happy to have joined the Tarrytown…read moreteam! The staff is super friendly and takes the time to get to know you and remember you. You are always met with a smiling face anytime you enter the studio. Always a great way to start a workout!! There are no bad coaches by any means, it's all about preference. Take advantage of the promotions and try out a few classes before committing. If you enjoy a workout that is challenging but doable, all the coaches will be there to push you that extra mile. Overall would recommend OTF Tarrytown to anyone! The memberships are flexible so you can start with one and always upgrade or downgrade based on your lifestyle.

Other orangetheory in the area are better than this one. I had a less than great experience with…read morethem recently and as a new member this has really rubbed me the wrong way. I have not been back here since. Hopefully they notice and make some changes cause at the price point of this gym they really should be customer friendly. One of the trainers Jason is great though!

Great group of coaches and people to train with. Started with them in the first few months son…read moreinception and always had a great workout.

This place has changed my life. Not even exaggerating. The owners are the most caring and nicest…read morepeople that you will ever find at a crossfit gym and if you think that you can find owners who watch their athletes and focus on safety as much as these guys then I challenge you to do so ( you will fail so don't waste your time) . Do you know how many people travel out of their way to come to this gym? That right there just proves that not all crossfit boxes are created equal. The workouts are challenging and kick my butt and the people that I work out with have become some of my really great friends. To top this all off how many other gyms have mobility built into their programming. Fair warning: Crossfit is a commitment (you need time and a consistent showing to succeed)...The programming is well thought out and scheduled and requires you to show up regularly. You get out what you put in. One last thing: it's frustrating to see the post from Colette H especially because she has knocked the gym without ever stepping foot inside or trying one of our classes. Without knowing any context I can guarantee the owners were not rude. Unfortunately, programs fill up and are first come first serve and I'm sure they were just suggesting that you consider joining the next program. I noticed that irrelevant of anything your post was discussing you name dropped your 17 marathons and 2 ironmans (thanks for letting us know!) and best of luck with those!

Noted on their website under FAQ: "Classes can be attended by people of all levels. Each client has…read moretheir own machine and can modify each exercise to suit there current physical fitness level. " The business is clearly not living up to what is stated on their marketing material... In summary, the business asked us, via email, if we were going to buy more classes, to stop doing advanced modifications. When we respectfully explained our intentions, we did not receive a response. When I wrote to kindly request a refund on my last 3 classes, no longer feeling welcomed in the studio, the business refused, citing a policy of non-refundable classes. I was requesting an $81 refund, after we spent $1080 and then requested to stop working out to the best of our abilities and the business refused. My largest complaint is the METHOD chosen to interact and address concerns with its clients. Instead of speaking to us after class, or asking to understand why we may modify, we are sent an email asking us to stop or do not come back, and then refused a refund for my last classes. __________________________ The business continues to avoid response to my refund request after their email. A cold response regarding the non refundable policy is provided below. June 30 - Our follow up response After reflecting on this note, I truly do not feel like a "valued" client. We would of gladly had a constructive discussion in person if you had concerns, and provide our feedback with the best intentions to meet both our personal workout goals and in the best interest of the studio. While my husband has completed his 20 pack, I have 3 classes remaining. I no longer feel welcome to challenge myself at Method, and would kindly request a refund on these classes. I believe we paid $27/class on this package. Please remove me from the classes and refund my credit card for $81. June 30 - Response from business I am sorry you feel that way. As it states in our policy, which you have signed, all sales are final. Classes are non-refundable, exchangeable or transferable. Hopefully you will use your remaining classes. July 1 - Our response Your first email indicated to us that other clients choose not to be inspired and make progress with their workouts, instead they rather plateau and complain at other clients who work hard, and you prefer we scale down our level of athleticism to be on par with them. You have asked us to strictly follow an unchallenging routine with no modifications provided by the trainers, which is completely demotivating for us as athletes and supporters of Lagree method. Our modifications worked the same muscle groups targeted by the trainer, but are simply more advanced and gave us extra challenge. You stated you value clients, but after asking us to scale down or don't come back, I do not feel valued and choose not to return, and have simply requested a refund on my last 3 classes, which you have denied. We had no negative feelings against Method, but this very poor customer service and response is plainly bad business. There are so many other roads you could have taken to resolve this issue with your customers in a positive way. Is creating two very negative customer experiences in Irvington/Westchester really worth the $81 to refund me and put this issue to bed? [No Refund and No Response from Business]

This is a great workout, unlike any pilates class you've taken before. You works muscles you don't…read moreeven know you have, but they will become long and lean, not bulky. SLT is a similar workout, which has a bit more cardio, so I feel like you burn more calories there, but if you're on this side of the county, this is definitely a great spot!

Worst gym ever, where to begin: (1) broken elevators never…read morework (2) top floor no AC: it is 500 degrees inside (3) filthy disgusting dirty (4) half the machines are broken

Joined less than a month ago and so far I like it. I come w my daughter and we have a great time…read moretrying our the different group fitness classes, however, I'm dissapointed that they're getting rid of it. Please don't! Overall the place looks clean, or at least they make an attempt. Plenty of machines to use and big open space even when crosses is not so bad. I'm coming from PF downstairs so this so far, to me, is much better bit too soon to give more indepth review.

60 treadmills, 60 ellipticals. But only FOUR STAIRMASTERS?? Come on now, we gotta get our booty…read moreright. Staff is great.

Even though it's the grand opening, it's new pretty and clean. It's probably one of the ones that I…read morewould not go to on my Planet Fitness bucket list very limited machines smaller overall the electronic cases for the drinks malfunctions quite a bit and no one at the front counter can help Because it's new technology. They have one of each of the major muscle machines which kind of puts a damper on your workout the locker room and shower area are actually pretty good. The parking situation definitely sucks.

What a great gym! I popped into Evolve to do a drop in workout while in town for the holidays…read more Spacious, modern, beautiful facilities with everything I needed for my somewhat specialized regimen. Kim is lovely and showed me around quickly before my workout. I had a great time and will be back!

I've worked out here twice a week for a little more than a month now, and I'm very happy with the…read moreresults and process. I lost 10+ pounds and can see and feel a good difference. Chris, my trainer, is extremely personable, focused, and on top of all our objectives. I've always thought the best customer service experience is one where the client feels like they're the only client in the universe, and that the party providing the service is devoted to the singular task of addressing the client's needs. Obviously, a bit of a fantasy given a business with multiple clients, but some businesses pull it off: they create an environment where you feel like you're truly cared for, as if you're the only client. Evolve Athletic Club has accomplished this with me. The staff here are extremely competent, supportive, attentive to detail, and prioritized all my personal objectives. Every question has a good answer and every workout is challenging. A lot of care is put into recovery and nutrition. The space is very clean and organized. The staff has done a great job to build amazing rapport and trust. On a side note, you know the expression, "zero fucks given"? It's this attitude where a person literally does not care about a single thing. Plants need watering? No. Need to pay rent? Nah. Clothes getting dirty and need washing? Whatever. Failing school? Ite. Evolve is the opposite of this. In fact, I think they're the opposite of this plus more. Not only do they do everything you think that's required of them, they also do stuff that you don't consider. They take the initiative to say: "hey, this is cool and could be beneficial to you. Why don't you try it?" But, but...you're reviewing a business. Aren't corporate entities "it's" and not "they's"? Sure. However, I stopped thinking of Evolve as a corporate entity as soon as I started working out there. All the staff members look organically happy and engaged, and everyone has a great sense of humor. It genuinely feels like the people here are part of a family. Perhaps I'm just happy that I'm in much better shape. But, at the end of the day, results are results. Not only did I get results, I got them with a process that was fun and engaging. I'm more encouraged than ever to work out and be healthy.