Note: I have 12 years of general contracting expertise. My elderly parents had a leak under their sink and as I was out of town, I advised that they just get someone in ASAP to prevent any damage and, from experience, recommended they call AP plumbing. From the account of my parents, and the two plumbers that were sent who I spoke to on the phone, they inspected the sink, the faucet, the supplies, and the drain. They cut holes in the under sink cabinet and in the drywall. Lots of water but No leak found. My parents contacted me afterwords and said a) AP said the leak was coming from outside and couldn't be identified (though they told them it hadn't rained in 2 weeks and the floor was actively wet) and b) they had been charged $600. Two men, three hours, no solution $600. My dad told me this and that the leak was still active but as AP had told them it wasn't coming from the sink, they continued to use the sink and unbeknown to them the damage worsened behind the cabinet and then running into the kitchen floor and bathroom ceiling below- mold, ruined drywall in the kitchen and the bathroom below, and now severely warped wood flooring. I estimate it will be +$2000 to repair all back to normal. When I arrived home it took me minutes of sticking my head into the holes AP had cut to identify the source of the leak - the sink drain. Admittedly, the point of the leak was 4" or so passed where AP had cut the hole in the cabinet but all it took was sticking my head in there with a flashlight to find it. I noted my construction experience because take it from me, this is really basic stuff. AP came back and repaired it (figured we may as well get our money's worth for $600 instead of performing the repair myself). I was satisfied with the professionalism and skill of the the repair as is typical with AP - but they then tried to charge another $600 or so for the the repair (my figures may be off but it was close to that). We called AP and they did the right thing and waived the charge. I see AP is good about responding to reviews - I'm just being honest here - in this industry the price is the price but it's unbecoming of your reputation (I've hired you for commercial work multiple times over the years) to not identify such a simple leak and now I'm looking at pretty steep repair costs. I'm happy to revise or remove my review for a better resolution than $600. It's just not right that I'm into a pretty big repair job now because I couldn't help my parents that day and the professionals at AP plumbing didn't do their due diligence. This review should be 5 stars and say "AP saved the day" - in which case I wouldn't be sweating the bill. The only bright side is that I was able to get home within a week, no telling how much more damage could have occurred if I had been delayed longer. read more

The morning after I posted my critical review of AP Plumbing, I received a phone call from one of the managers. He was attentive to my feedback, and his demeanor sounded sincere. He offered me an option to get a partial refund, or get additional work done for free. I opted for the partial refund. About three weeks later, I received the check. I appreciate a business that makes strides to understand the issues with a job, and gives back to reconcile the matter. It shows that AP Plumbing is willing to listen, and to improve. Thank you, AP Plumbing. read more

I hired this company to find and repair a small leak in my kitchen. They sent two workman down to find and fix the problem.They charged $361.00 to walk in the door. Then added another $270.00 to look for the leak. After making holes in my kitchen cabinets,drywall, and bathroom ceiling they concluded the water was coming from outside the house,despite the fact it hadnt rained for a week. Two hours later water started leaking again from the bathroom ceiling. My son came to the house and found a leak from the kitchen sink drain line in around twenty minutes. I then called AP again. They came down the next days and repaired the leak which required replacing a PVC drain joint. They then wanted to Charge an additional $556.00 for a total charge of $1227. to repair a minor leak in a pvc connection. Needless to say I didnt pay the second charge and asked for a credit towards the first charge. read more

AP Plumbing is too expensive and they charge to show and add no value. They were her less the 10mins and only told me what I already knew. The quote they gave me was OUTRAGEOUS!!! They actually suggested I call a handyman! Really? I did and had the issue solved for less then AP charged me to show up and waste my time. Avoid AP Plumbing. read more

There is a reason this company is rated so poorly. Do not use them! They quoted me almost $700 to unclog my plumbing. I agreed. They ended up being at my house for about an hour and were unable to resolve the issue. They said they would only charge me half and the other half would be collected if they have to come back out. Wtf? $350 for an hour of work that didn't resolve anything. The only thing they did was dig three tiny holes in my yard. I offered to pay them some for their time. Didn't want a freebie. But they would take 50% or nothing. They are scam artists that don't know what they are doing. Side note: this happened to me 2.5 years ago and the plumber I used them was able to resolve the issue for $800 in one day. Avoid AP Plumbing! read more

I've lived in Rochester for two years. We have done many upgrades on our home since moving here. AP has been the only company that I have used with good service. They are promt with appointments and ALWAYS show up. (I was shocked by how many companies just don't show up: plumbing, fence, electrical etc). Everyone that I've talked to with AP is friendly, polite and professional. They shared online coupons with me that I was unaware of and even gave me recommendations for things to do In the area. This is a great company! read more

The plumber was late And he didn't give us a bill And were banned for life over $89 And the manager is rude When we tried to pay the bill Over the phone read more

The plumber from AP came out to check on a leak he didn't want to work he didn't want to even use a tool he walked around my home that was about it he seemed lazy and didn't try to investigate at all but still charged me $89 for actually doing nothing at all total waste of money the plumber from AP told me didn't know where the leak was coming from the night day I called another company to come out and investigate the new company found the leak and fixed it all in three hours max do yourself a favor don't even waste your time and money AP give a quote for a basic snake job for $500 read more

I had the new valve for the sink shut off. I had the new hose also. I had the water shut off already. All he had to do was swap them out.... it was 15 minutes of work...200.00 dollars was charged.... I almost fell over...never ever never ever use AP Plumbing....!!!! read more

I called AP Plumbing yesterday morning when I discovered the carpet in my newly finished basement was damp. I scheduled an appointment and the dispatcher called when technician was on the way so I was able to finish out the day at work. Don was terrific, he explained what needed to be done, provided the quote and warranty in writing and had the new sump pump installed in about an hour. While he was here I also had him fix a drip in my bathroom sink and the kitchen faucet sprayer. He was careful to not let my dog out when he went out to his van......much appreciated! They honored my online coupon, which saved me $40.00. Overall positive experience and I would use them again! read more

Extremely bad business... About AP Plumbing (1195 Ridgeway avenue, Rochester NY 14615. My son's shower required a new (plastic $4.65) knob handle and a new pressure valve (between $20 and $40), the job lasted about 20 mn + 30 mn for the employee to run to Home Depot to get the right knob handle. Total invoice: $ 621.41... with an invoice that does not either describe the cost of parts or the cost of labor, just a bulk "charge". We called AP Plumber and the person who answered us beyond the dispatcher argued that when I go to the Ritz I do not compare with a local motel (I have never been to any Ritz so I guess I am not the type of customer for AP Plumbing)... in any case be warned and here the letter I sent to Best Bureau Practices: Bruno and Valerie Chalifour 92 Brandywine Lane Rochester NY 14618 (585) 442 0691 Dear Madame, Sir, We would like to file a complaint against a local business that charged taking advantage of the current situation. The Business is: AP Plumbing 1195 Ridgeway avenue Rochester NY 14615 (invoice # 105629) charge: $ 621.91 for the replacement of a shower handle: And a pressure shower cartridge whose cost, depending on the brand ranges between $20 and $40. Total labor time: about 20 mn (I had already done 1/3 of the work) + another 30 mn for the employee to buy the right Shower Knob Handle that matched our old system (that he did not replace). We had agreed on a $89 fee for the plumber to come out out of which the dispatcher we got on the phone on Saturday deducted a $40 coupon. At the end of the "procedure" we were given a $621 41 that does not even match the quoted price of $ 615 38 + tax + ($89-$40)... When asked to write a detailed account of parts and labor on the bill, the employee declined saying "they do not do that." I did pay knowing that I could not hold the employee responsible for his employers and called the employers. I was told they would call back promptly (this was around 12 pm today, Monday April 20th). No-one called so at around 8 p.m. my wife called again to be told that AP Plumbing was the Ritz of plumbing and as a result the charge was justified. The tone and argument of the person was rather outrageous and very unreasonable, thence our note to you. Sincerely, Bruno & Valerie Chalifour read more

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I have stopped doing plumbing because nothing ever goes right and after three trips to the home improvement store and all the "blue air", I've decided that AP Plumbing will be my plumber! Professional, courteous and they do the job right. Dependable and honest. The estimate is the price. Thanks Mike! Thanks Merritt and Tony! read more

I called AP Plumbing to snake an outlet drain. I explained my problem and showed the guy exactly where the problem was. He did not have to diagnose the problem. He quoted me $498.00 dollars plus the initial cost just to be there of $90.00. the whole service took just about 1 Hour. I was grossly over charged. I even called Gatti Plumbing and Roto Rooter... They were both approx. about $150.00 less for the service. I called and talked to the AP service satisfaction/dispatch Manager Jason... He was extremely cold and unsympathetic. I work in the service industry and I am contact with 100+ people every day, and I will certainly share this experience and vehemently recommend to all my friends, coworkers and loyal customers of mine to avoid AP Plumbing for any type of service. This experience was a discredit to the message your company expresses every day on Spectrum News. My next call will be to their production manager. read more

My sink was plugged. I tried to remedy the issue myself but was not able to. I called around to a few other companies who did nit have availability for a few weeks! AP was able to have Christian to my house within an hour and half of initial contact. Christian did a through job of explaining my options and the cost of each. Ultimately, he did a fantastic job at clearing the blockage and the clean up afterwards. read more

I had my wife call AP plumbing to get a repair cost of looking into a low leak in the Kitchen sink. In a self inspection I could see that the leak was coming from near a soldered joint where the threaded joint was connected for the PVC trap/Garbage disposal. Since I couldn't determine the exact leak source I expected at worse that the copper drain pipe would be cut back and then reconnected to the PVC. Well the plumber who showed up stated that the copper pipe itself was actually cracked (hard to believe on a drain pipe with a non blocked garbage disposal) but since the location was tight and the possibility of sweating a pipe in a wall is not something I want to take on we told him to replace and just tie into the pipe in the basement. 4 joint couplers, 16 inches of Joint/plumbers tape, some joint cement, 30 inches of PVC, and a hole cut in the bottom of my cabinet and 45 minutes of work for the tune of 1094.00 plus tax. Work was clean and neat but there is no way that I will be using them again since the cost of materials at best is 30 bucks (if you bought triple what you would need), and then 530.00 per hour rate charge... I'm sorry but no plumber is worth that much per hour even with a calculated flat rate. read more

I ALMOST feel bad posting this die to the fact that this company didn't even make it to our house, but I think this needs to be shared.. I called AP Plumbing at 11:30 on Saturday morning. I get it, Saturday's are rough. They quoted me between 3-5. They called me back at 5 and said they would be here "around" 6:30, 6:30 comes and goes and they don't call Me back until 8:00PM!!! Only to tell me "obviously we aren't there, so we are just going to have to call you tomorrow morning." Absolutely ridiculous. Won't be waiting on them any longer, poor way to keep or do new business. read more

Something has changed recently with pricing and its not good. They are way overpriced! My backflow device test cost me double this year than previous only to find out they failed it and quoted me another $700 to replace it. I fixed it with a $30 seal kit from Amazon. I will never call them again. Lost another customer by not being honest and overcharging. Another company did the test and additional service for half the price. From my experience and now talking to some others you will over pay with this company! read more

The technician was helpful but here comes the issues. Paying $176.00 for diagnostic and having someone show up then to be lead down a road of more and more $$$$. I needed my tankless water heater to be replaced but it is covered under warranty. I was told the labor would be $295 per hour which while I'm no plumber seems quite insane for a routine job. I was quoted $1200 to install the new one but the best part is they wanted me to give them $500 down payment today towards a tentative appointment depending on getting the warrantied free replacement in the first place. You want $500 toward a job that has not even begun to be executed. You are not contractors buying materials. Just no read more

I found they were available for my basement that was flooded. the value after the water meter was leaking. they gave me a price for the value of close to $500. Plus service charges bill was $630 After looked up the price at Home Depot and was $79. What a difference. I will look for another plumbing service. watch out for this company. read more

I called to have my toilet outside winterized. Not a hard job and I have done it in the Adirondacks on my trailer myself. I just wasn't feeling well so called a plumber, it looked professional..........quess it was I ended up paying $324.36. My son said don't do that again they overcharged . . read more

I have used AP Plumbing for a decade and they have (literally) thousands of my dollars -- a basement issue 6 or 7 years ago cost me north of $3,000. I had previously been happy with their work, and figured that the high prices charged were OK since their work had always been good. Until now. I had my toilet clog (it had been sluggish for a while) on Monday and they got out to me on Tuesday. The work took about 30 minutes (hand auger) and I was charged $273. Expensive, but I figured I wouldn't have to worry about this problem for the foreseeable future. I was wrong. On Friday -- THREE DAYS LATER -- the toilet clogged again. I called and was told that "drain clearing doesn't carry a warranty" so I would be charged $89 for another visit plus be charged for the work. Now, I don't blame the individual plumber who came out -- he was a nice guy and it appeared he got the toilet unclogged (several test flushes after the work was done showed it was working again). And he does not set the prices. But really? Charge me again for the same work THREE DAYS LATER? A company needs to stand behind its work, AP didn't. Very disappointing. But I'm glad it happened now as I'm having some major renovation work done next year which will include several large plumbing jobs. I'm sure they could do the work well, but, on principle, I will never be calling this company again. Too bad, as their plumbers have always been nice and the work they had done for me (until now) had been good, albeit expensive. An expensive lesson for me, but one well learned. read more

Today was the first time using AP Plumbing and also the last. I did give them 2 stars due to they were kind and friendly on the phone and in person but work was terrible. I called on a slow drain and payed a significant amount of money for a less than adequate repair ever so slightly better. I was then told the way to fix it completely would cost $2300 I DONT THINK SO !!!!!!!!. There was also a considerable mess left in my tub dirt and sludge. Well as the old saying goes "learn from your mistakes" well I really did today. Please use caution with this company read more

We had AP plumbing do some work in our bathrooms and they did not wear masks! They were the masks when they walked in and walked around the house but when they were in the bathroom they did not wear masks.Also I feel they overcharged us after calling other plumbing services and they were $40-$50 higher than other places.If you have older people looking for plumbing work please talk to them about their mask situation! read more

We were charged $600 for a 20 minute repair of broken shower knob and valve- and when we contacted manager, he felt this pricing sounded just fine to him- watch out!! read more

They charged my elderly father who's on a fixed income $500 to install a faucet that we supplied!!! Will never call them again.

I called AP plumbing regarding a bathroom faucet that wouldn't turn off. They told me it would cost $89 just to come to the house if they didn't make it there before 5pm. Conveniently, they arrived at 5:02 pm. The plumber said I needed a new faucet and it would cost me $850 to purchase and install. I declined and asked him instead to install a shut off just for that sink...that cost me $250 plus the $89 for arriving 2 minutes after 5. I distrusted this guy from the start. I found another plumber and he purchased and installed a faucet for $150. DO NOT TRUST AP plumbing! Bad business! read more

I called regarding my sewage line being plugged and I needed it snaked. I went to rent a snake because I know how to do it, but during the COVID-19 they aren't allowing snakes to be rented. When I called I specifically told them the issue and what I needed and they told me pricing would be given on the job but a charge of $89 will be charged for the visit. He came and I told him what was going on again and he told me 400-600 dollars. I said how did you get that number he replied it's flat rate. So I was swindled into them coming just to pay them 100 when they could have told me the price over the phone and I would have told them not to come and save 100. All in all I will never use this service again and I will be calling corporate. read more

Called AP Plumbing to replace a standard 40 gallon gas hot water tank. Tech came out and quoted me $1800.00 to replace the tank and some about 2 ft. of copper piping. Severely Over Priced. Called BP Plumbing and they did a great job for half the price. read more

Very overpriced and did a poor job. Had AP Plumbing in to fix a leaky drain. The plumber replaced old chrome trap and some pipe with PVC, charged $574. After a couple months, the new installation leaked. They came back under warrantee and replaced some old gaskets under a 90-day warrantee. A couple months later, the new trap leaked. I found a loose nut on the new trap and tightened it myself. The leak stopped for a couple weeks bot started again. Called Pride Plumbing. They said the trap arrangement I had was no longer code and PVC was not appropriate for it but replacing the PVC with Chrome might fix the problem. They gave me a quote to replace all the PVC AP put in for $325 or to entirely reconfigure the arrangement to bring it up to code. I chose the latter. read more

My experience is that AP Plumbing is painfully expensive. A supply line connector to an old toilet in my home broke at midnight last month, and my house was flooded. Under duress the next morning, I called AP. I agreed to pay $400 to replace the old supply line and cut off valve. $87 was for AP to come on a Sunday and the remaining $313 was for the few inches of new line, a new valve, and the roughly 8 minutes of labor it took to do the job. The employee who came to my house was courteous and professional, and he quoted me the entire price first. I was sleep deprived and stressed out and looking at water damage, and it was a Sunday, and in fairness, I agreed to pay it before he did the work. This week I decided to upgrade the old supply line and valve to my other old toilet, as the old valve to this one would also not shut off and I was worried about the same thing happening. I shut off the water main, took the old line and valve to Home Depot, and for about $22 I got the same new parts that AP used. It took me about 8 minutes to replace them myself. I am still berating myself for letting someone take advantage of me and paying $400, which is a great deal of money for me. It did inspire me to figure out a bit about plumbing on my own. Lesson learned. read more

We had a non emergency water leak repaired. AP arrived earlier than expected and replaced a shut off valve in less than 20 minutes. Total bill, $320.00! I will NOT be calling them again. read more

I had AP Plumbing repair a utility sink faucet. First they wanted to charge me over $500.00 to put in a new faucet. So then they were able to fix the current faucet by replacing 2 rubber O-rings and 1 flat rubber washer. They charged me over $50.00 for the 2 rubber O-ring and the 1 flat washer. Then their was the $89.00 service charge and over a $100.00 flat rate charge. So almost $300.00 to replace 2 O-rings and 1 rubber washer. It took the repair guy at least 4 trips to the truck to find the right parts. It would have been cheaper to let the faucet drip 24/7 and thats with public water. Bottom line way over priced $50.00 for 3 rubber O-rings an washers. And $200.00 just to walk in the door. Needless to say I will not be using AP Plumbing again. read more

After posting a concern about services received AP Plumbing called me to try and understand what happened. They listened and responded positively. It was much appreciated and I will call them again for plumbing needs. read more

We have had them come for 3 calls and they were fantastic, courteous, knowledgeable and upfront with pricing and very professional. Would recommend them hands down every time. I want to say a special thank you to John DiTullio, Liam and Mike Bertolino. These were the guys that came to one or all of our calls. read more

I had a horrible experience with AP. I asked Matt, the plumber, several times to leave my house, he would not. It was so bad my dog had to chase him out. The plumber was extremely aggressive with me, doubted my knowledge of my own house and the price was extremely high ($850 for a three piece shower faucet.) I had a leaky shower faucet, he said it was iffy if it could be repaired and I was better off getting a new one, I agreed. He wanted to rip the tile out, I said I would prefer to go thru the back. He did not even consider that. If I had not known we could it, it would have been very costly! That $850 was with me making the access in the back for him or it would have been even more! Matt complained about his co-workers to me and complained about how my plumbing was done and how hard to job would be for him. He slammed his tools around my room and knocking over the boards I had removed bending part of my heat vent. When I called to find out what were Matt's qualifications, I was told I should trust him because they trust him and if he makes a mistake it is covered under a year warranty and that should make me comfortable. After I put Matt's tools on the porch and let him know he was fired, he still tried to come in my house, he told me he had to fill out an invoice. I had to close and lock my door. I told him he could fill it out and leave it on my porch. This is a bad guy. I used them years ago for a main issue and that plumber, Brian Hill, was extremely helpful and courteous. If I have another issue like that I would see if I could get him, but for anything else I will never use them again. I didn't even get an apology from Matt's direct supervisor, Jason. In the end, it cost $350 and no troubles. UPDATE: I did receive a call from the business manager, Lynette R., and she did apologize for the incident. She seemed very sincere and I do not believe this is indicative of her management. read more

$365 to install a dishwasher? Plus almost $200 more to swap out the shut off? REALLY? If you don't want to do it, just tell me. My father-in-law and I decided to do it instead. We're pretty handy, but have never done a dishwasher before. Both tasks were done in less than 3 hours. Yikes. read more

When we called to make an 'appointment' we gave the make/model of our water heater, was told someone would show up between noon and 5pm the next day (they actually called 15 minutes before showing up the next day). They didn't bother telling us they can not (by LAW, they claim) work on our water heater because we did not buy it through a contractor - The reason they knew we hadn't bought through a contractor was by the BRAND ; something they could have told us BEFORE we sat around for 3 hours, and of course paid the $53.00 fee (including tax) because the guy actually showed up and spent 2 minutes in the basement! They did however offer to install a new hot water tank for ONLY $1090.00 - excluding tax - for a tiny 40 gallon tank. read more

One of my tenants called AP to help snake a drain because Home Depot or Lowe's was not renting due to the COVID-19 outbreak. AP shows up to the house, doesn't even want to go into the house to look at the job, tells my tenant $400-$600 to snake the drain from the clean out in the front yard, ignorant deduction as the main was plugged and he had done no investigating. When obviously the price was astronomical and for a low income house during a pandemic they can not afford a 400-600 GUESS on what's wrong, so AP Plumbing has the nerve to demand a $100 fee for showing up at the house. Absolute garbage. We had it handled by another professional company promptly in less than 2 hours for $100.00. Bottom line, these guys are shifty trying to take advantage of people already living in a disadvantaged situation. It's a national health crisis and that's how you treat people. GARBAGE. read more

I needed a kitchen faucet replaced and having observed AP Plumbing van at a neighbors home, called for a quote. As they do not give quotes by phone, was told they priced by the job, not the hour and for $49 fee to come out and give quote, would be refunded upon contracting to have the job done then and there. Price the guy gave me was $416.00!!! SEVERELY INFLATED for a 15 minute job (I know because another plumber did the job for $100 and did it in 15 minutes...simple swap out same brand identical faucet for the faulty one) I feel the $49 fee to come out is a ploy to get consumers to agree to their inflated job prices. I would NEVER recommend this company! Consumer Beware! read more

First of all, if you are reading this I am sorry you are looking for a plumber. Plumbing stuff sucks. Anyway, I have used AP plumbing three times now and I won't use anyone else. The first time was in our old house when our kitchen drain clogged-- they sent someone that evening and the service was great. The second time I used them for a water heater installation-- that obviously was a much bigger project. I appreciated the honesty of the technician, Jerry W. He showed me what the issues were and I trusted his expertise. Jerry also came back another time to redo some plumbing lines, put in some new shut offs, and diagnose/replace a water expansion tank. The company is very forward about pricing and there are no surprises. I also appreciated the communication from their office about availability and technician ETA. read more