I called AP plumbing to inquire about installing two basic faucets, one in the kitchen and one in the bathroom of my 80-year-old mother's house. I told the manager Jason on the phone during my inquiry that I had been quoted $150 from Loews to install each faucet. Jason refused to give me an estimate over the phone. Since AP had come out to my mother's home the previous month to identify and fix a leak, and the price had been reasonable (under $300), I told Jason I would take a chance on them. I was not there when the two plumbers from AP came out the following week. They told my mother the price would be over $650 plus the dispatch fee of $89. She, for whatever reason, was unable to turn them away at that point and they went ahead and did the work. The total charge was $775, about two and a half times what Loews would have charged! I feel that this way of doing business is unethical, especially when dealing with a previous good customer! Jason could have told us that there was no way he could even come close to the price Loews offered us. He was completely unsympathetic when I spoke to him today on the phone and used an analogy to compare Loews to AP plumbing--something along the lines of a generic haircutting salon to Oscar Blandi Salon on Madison Avenue in NYC. Really Jason? We are talking about the simple installation of two faucets where the outcome is exactly the same as it would have been if Loews did it. People, don't use AP Plumbing; they are exorbitantly expensive and do not value their customers. By the way, another plumber in town, Pride Plumbing, applies their dispatch fee to the work they do. Not so AP Plumbing--they take the dispatch fee in addition. Poor, poor work ethics. read more

I have used AP plumbing on three occasions and have been very satisfied with their work. They show up on time,go out of their way to explain what is needed and give an up front quote.In one instance they saved me several thousand dollars by offering a solution another company didn't offer.Hopefully I won't need their services soon but they are definitely my go to company. read more

I have used APPlumbing a few times now and have not been disappointed. They have been quick to set up appoints, friendly and professional from my first call through the end of the job. I will definitely call them again when the need arises. read more

If you want to overpay, use AP Plumbing. They charged $470 to install a $100 garbage disposal.

I asked them for a price over the phone and they said they had to see the job first. When the plumber arrived, he went right for a standard price sheet. $400 to install a kitchen faucet. What a rip-off. I paid them over $50 to drive to my house and ended up doing the install myself in a little over 1 hr, and I am not an expert plumber. I will never call AP plumbing again. read more

The upstairs and downstairs toilets were both kept backing up. Other plumbers had worked on the problem, which at the time was relieved, but kept recurring. Enter AP Techs Don and Anthony. After explaining the problem, Don headed to the basement. He checked the pipes and figured the clog had to be in a 3-inch line that fed into a the big main. He augured the line and made some adjustments to both toilets to increase their flow. Problem solved. They even returned later in the day to re-seat a faucet handle they forgot to take care of earlier. They were professional and courteous. Great job, guys. I would definitely recommend AP Plumbing to others. read more

9/2/20 I had them out because my tub was backed up. I called and they explained their rates and charges ($89 dispatch fee) but I was fine with that since every plumber charges to just get in the truck and walk in the door. The rep came and was courteous and attributed the problem to low pressure in the toilets, which was true our toilets hadn't been working well at all for about the past 6 months. He cleaned out the 2 toilets in the house for another $90 and I gladly paid $190 for the service. Fast forward to 10/1/20 and guess what? The tub is backed up again! I called AP back and they were more then happy to come back out but wouldn't waive the $89 dispatch fee. They said that clogs aren't warrantied. This is where good service would have been the difference between a 1 star review and a 5 star review. Eat the $89 AP and show some good faith. It's not even necessarily about the $ for me, I can live without $89 just the same as they can, it's just the principle. Called Pride Plumbing and their dispatch fee is only $49 and once they do the work they apply it to the bill. read more

Had Merritt come out to help me replace an old water heater this morning. He was prompt, courteous, and completed the job at a competitive rate. Overall, I was very happy with my experience with AP Plumbing and would recommend them to others looking to have work done at their homes. read more

We had to have the main water valve inside the house replaced during a kitchen reno. The water authority came and the valve was replaced within that hour by AP Plumbing which was awesome. We were charged $840 including tax. Come to find out the valve is $75. So we got charged a ridiculous amount of money for who knows what. I called another plumber once I found this out and his estimate was $289 including taxes. I called AP Plumbing to explain my concern about the discrepancy and they told me I was paying for excellent service and advertising. I explained when I needed the valve fixed I didn't want to pay for a billboard. Then they proceeded to ask me if the service was good. Of course it was good but not good enough to pay for an almost $600 difference. We got robbed and they didn't give a crap about it. Basically said oh well heres a $40 coupon we give all of our customers....thanks for your terrible customer service and no price match especially in a huge discrepancy situation. I wish we never called AP Plumbing and I hope people will go with other companies that care. We feel like we were cheated because we didnt have plumbing background and completely taken advantage of. Very disappointed with them and how this situation was handled. read more

Good professional service, but the job was simple; and cost me a premium price. I have used other plumbers in last 2 years, and would not chose AP Plumbing again. $300+ for an hour long job (after applying 5% senior discount & $45 coupon). This company is definitely charging too much! You can find several good competent alternatives in Monroe County, for considerably less cost. read more

I made an appointment with AP Plumbing to come to my home because I wanted a faucet replaced. They had been highly recommended. I was told they would arrive between 3 and 5 pm. I purposely left work early and rushed home because I wanted to make sure I was there when they arrived. After waiting a hour for them the phone rings and it was AP plumbing calling to cancel the appt. and wanted me to reschedule. My time and schedule are just as important to me as theirs are to them. They want to charge you $50 to give you and estimate, are they going to give me $50 for canceling at the last minute? If they were going to cancel they should have done it way before the expected time! When asked if I wanted to reschedule for the following week I told them I would reschedule with someone who keeps their appointments....isn't that the reason you make an appointment in the first place? If your time is valuable to you, keep looking and don't bother with this company! read more

I see a few negative reviews on yelp, my experience with AP was great and I will use them in the future. I received 3 phone calls during the day from the office to update me on when to expect the technician. they definitely were concerned with me feeling like my time was wasted. Don K showed up on time from the final follow up (20 minutes out) he was smiling, pleasant, clean, and didn't waste any time. Even had the little booties to keep my floors clean. My job was a simple one, he was ok with me watching so I could do it myself if necessary in the future, even educated me on how the valve worked. the kicker was I was considering changing out the faucet, and he steered we away from it until we do our remodel as the new faucets that would fit my setup aren't as high quality as my old one. Shower now works better than if I had half assed it again, price was reasonable, and Don was terrific...100% recommended, and will use them for any other plumbing needs in the future. Clone Don and keep up the good work! read more

Unbelievable, I called this company to install a bathroom faucet that I supplied and they charged me $400! It took a little over an hour and they supplied nothing but labor. I had a high water bill since it was dripping and did not have the time to wait for another company but boy did I get ripped off!!! The men that were here were nice and professional but talk about taking advantage of people! Never again would I use this company read more

Had a plugged toilet and it was leaking through the base of the toilet at 8pm. Own an in home daycare so need it done ASAP. To remove the toilet and snake the pipe it cost $720. These guys are in it to rip customers off who are desperate. Beware. read more

A P has been to our old city home twice (once in June 2013 and once today) - for two totally different issues. On both occasions the plumber was professional, thorough, and got the job done quickly. They were able to correctly diagnose the problem almost immediately, and to do the work for the price quoted. They left my home without making a mess. I wouldn't call anyone else for a plumbing problem at this point! Highly recommend this business! read more

I did not have a good experience with AP plumbing. Very expensive, $445 to snake my basement floor drain line, which took less than an hour. They worked in my freshly painted laundry room and proceeded to splash mucky, drain goo on the walls. Yes, they wiped it off, with dry paper towels ...... MY dry paper towels. Needless to say, additional cleaning was required after they left. I will not use them again. read more

I paid $270 for a service call to clean and "reassemble" the burner on my hot water heater. When the pilot light when out the next day and I couldn't get it to light I called them back. They returned late for an appointment, then gave me an estimate on a gas valve and burner totaling more than $900! When I told them I was going to purchase a water heater from a store, the technician gave me an estimate of $700 for an installation of a "customer supplied" water heater! My neighbor referred me to another plumber. read more

AP Plumbing takes advantage of the elderly. They charged my parents $700 to replace a sump pump. When questioned afterwards about the cost, the plumber simply relied on my mother's acceptance of the price and would not provide further detail. This is outrageous! read more

AP charged us over $500 for a $30 hot water heater thermostat and less than 30 minutes of a service charge to install it. When we called to discuss the issue we were told that is their pricing policy. My "buying policy" is to never use them again. read more

called for a tuesday appointment on monday, waited all morning and they call at 3:pm to say they're not coming and will call wednesday, waited all day and called them at 6:15pm and was by the dispatcher [at least she was very nice] it looked like my appt had been cancled. I didn't hunt for a plumber, wanted professial service fast, I didn't get either. read more

Discovered a leaking toilet on Sunday evening (9/11/16). Sent an email to AP Plumbing right away. Received a call by about 9:00am on Monday, 9/12. They were nice enough to help schedule someone to come to my house by 1:00pm that same day. I asked if there was a cancelation, etc. that I would be available earlier. They called back by about 10:30am and the technicians arrived shortly there after. Within about 1/2 hour, Merritt Shippee had determined what the problem was. He and his trainee wrote up an estimate and explained the entire job to me so that I fully understood it. I agreed with the price and they had the job done, checked it out to ensure there were no issues very quickly. I appreciate everything along with the professional manner in witch they conducted themselves. I feel that I got an excellent job for a reasonable price from AP Plumbing. read more

AP Plumbing was there when we needed them. We found out we had a leak under our master bathroom floor. Merritt was sent out immediately to stop the leak and clean up the damage. Lynette , the general manager, did a great job planning and guiding us in the selection of new materials. She checked in with us several times during the work to make sure things were going smoothly. Frank and James were excellent installers! They were knowledgable, professional and courteous in all of our dealings. Everyday the prep and daily clean up left no mess in our home. In my opinion they went above and beyond to complete our bathrooms and create two beautiful environments. They found tile to match the colored tile in our second bathroom. We would highly recommend AP Plumbing. read more

Good service but at a very high cost. The tech was on time for my job to replace a new kitchen faucet which I supplied. The tech was polite and efficient, finishing the job in less than an hour. Not knowing so at the time, I paid far more than I could have elsewhere. AP Plumbing charged me $387. Including tax and with a $40. off coupon that I presented. This was well over what I now know I could have paid. Today I checked with Home Depot installers and was told that they would have done the job for $150. Lesson learned, I won't call AP Plumbing again. read more

Stay away. Absolutely the worst experience. And they DO NOT CARE!!! This was a tiny job that I had previously had done for almost nothing. They charged me $53 to come to the house and tell me this tiny job would cost a bit under $500, for something I had previous had done for about $100. Price gouging is their specialty!! read more

**DO NOT USE, THESE GUYS ARE RIP $$$** My sink was leaking water at one of my rental homes and I wanted someone to come out and take a look ASAP for the tenants. So AP Plumbing sent a technician out to take a look. He said that it would cost me $600+ to replace the faucet and they could "add hoses for free". Well the faucet cost me $20 at Home Depot, it was just put in! So I told him no, the charges DO NOT add up. He was so rude about it, even said "well I guess your tenants are not going to have any water" and was pissed off I didn't use his services. The tenant even called me to tell me that the technician told them that there is another issue of Mold from the leak. (The leak just started that day, that was a lie!!) I called another plumbing company in Rochester, and they came out right away and fixed the faucet for $80.00!! He said the faucet was put on backwards (by my maintenance guy) and all he did was put it back to normal, no need to put in another faucet. These people are trying to make every extra buck out of you as possible! Ridiculous stuff right here!! read more