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    APC Flooring Pompano Beach

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

    Services - APC Flooring Pompano Beach

    Epoxy coating

    Carpet installation

    APC Flooring Pompano Beach Photos

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    8 years ago

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    Empire Today

    Empire Today

    (84 reviews)

    Highly recommend them. First let me start by saying that the communication with Empire is contact…read moreand clear. Immediately after posting the need for floor installation, I was on the phone with Eric, one of their sales reps., and we schedule a physical inspection and measurement of the property in question. The next day we met at the townhouse. Eric was concise, prepared, knowledgeable, and considerate. I presented him with the needs of the project at hand and he presented me we a set of options based on my budget. He was patient enough to let me make up my mind as I listened to other offers and compared quotes. And when I settled on Empire he immediately helped me schedule the installation. Getting the job done was flawless. Vanessa, who orchestrated the installation from Empire central, is quite good at keeping you informed, and maintaining the installed and me in constant contact as they made their way to my property for installation. They even called me when the installers picked up the materials to let me know they would soon be on the way to the property after another stop! The team in charge of the installation, led by Oscar Silvestre, was also incredibly profession, friendly, and knowledgeable. They did a job that years prior had taken installers an entire day in only half with double the quality of the previous installers. All in all, I was immensely satisfied with the job Empire did on my property. I thank them and for the reasons listed above highly recommend.

    am utterly disgusted and furious with Empire Flooring. After investing over $10,000 in their…read moreflooring, which is now bubbling and defective in my bedroom, their warranty service has proven to be a spectacular failure. I was given a service window for today, from 8:00 AM to 6:00 PM. I cleared my entire schedule, took a day off from work, and lost a full day's revenue to be available. No one showed up. Not a single technician. Worse than the no-show was the complete and total breakdown in communication. I called Empire Flooring's customer service three separate times throughout the day, desperate for an ETA or an update. Each call was an exercise in futility. The representatives, while polite, were utterly powerless. They admitted they could not get in touch with their own service technicians or dispatch. They couldn't even reach a service manager. Not once did anyone from Empire Flooring--not a technician, not a manager, not a dispatcher--have the basic decency to call me to inform me they were running late, to provide a new ETA, or to tell me they weren't coming. I was left in limbo for ten full hours, staring at my ruined floor and waiting by the phone like a fool. This is not just poor service; it is profoundly disrespectful and unprofessional. You have wasted my entire day, cost me money from my job, and shown zero regard for my time or my significant investment in your product. The complete lack of internal coordination and customer courtesy is staggering. My expensive flooring is defective, and your company has demonstrated it cannot be trusted to honor its warranty or perform the most basic customer service function: communication. I am beyond disappointed. I feel cheated and ignored. Save yourself the immense frustration and financial risk. Look elsewhere. A company that treats its customers and their time with this much contempt after taking their money does not deserve your

    APC Flooring Pompano Beach - flooring - Updated May 2026

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