My best experience with an eye physician. Caring, thorough and explained everything. He made sure…read moreI understood the test results and prescribed what I needed. Fantastic experience.​

** Read fully to see how they tried to hide their failures** At first it seemed like a great place…read morewith a great selection of glasses UNTIL I got my glasses and they were terribly off. Eventually it turned into me getting migraines. After returning to their store a few times trying to troubleshoot my issue of feeling like I was crossed eyed when wearing my glasses that were $316 WITH insurance they made me an appointment. At appointment time I was told that I have to pay even more to have it corrected. I will be disputing this with my card and insurance because I refuse to spend even more money when they obviously entered something incorrect pertaining to my astigmatism. I should have never left Carolina Family Vision since I've never had an issue with my prescription from them. Edited to add: I just thought I should fill everyone in. Two months ago they did replace my lenses without a recheck so they actually confirmed that they DON'T have good customer care. It also shows that you don't have good communication in your office since you wouldn't have said that had you known you all have already failed. Shame on you for trying to hide your failures.

Dr. Palo and his staff are the absolute best. They are all very friendly and will do anything to…read moremake your visit with them a pleasure. They have a wide variety of fashionable eyewear for the whole family. To be honest, Dr. Palo was my doctor when I lived in Pennsylvania. When I told him we were moving to N.C. he said he was originally from here and was returning. I live 2 hours away from his office but that's where my husband and I go. Dr. Palo is the nicest, most knowledgeable doctor and has all the latest fancy equipment to properly diagnose your problem. Don't move again Dr. Palo, please !! Very highly recommend this office !!!!!!

Went to this place to get my new lenses and while I was waiting for my glasses back the lady came…read moreback and said she broke my glasses and gave me a new pair that SHE DIDNT EVEN ASK IF THEY FIT ME RIGHT OR IF THESE FRAMES WERE OKAY BY ME. I HAD to come to this place because my original eye institute sent it to the wrong place so I had to come all the way here out of my way and pick them up. The lady was frustrated with me because I was upset but I had every right to be. Broken frames and different unfit frames

the doctor is extremely without a doubt one the, if not the best, doc around. There were some…read moreproblems BUT he took care of them. My eye sight is so much better after seeing him. I highly recommend him

In 2019 I had LASIK surgery, 5 years later and I'm still seeing 20/20! I know how important reviews…read moreare to businesses so I just wanted to thank Dr Dornic again for a great experience and result, LASIK surgery changed my life!

I've been here a few times over the years but just like everything is else in the world these…read moredoctors think they can just start charging us for things even if we don't want it. I simply needed new lenses bc I took mine with me to the gym and they got messed up. It's literally been 12 1/2 months since my last visit but I was going to make an appointment anyway to see if my eyes had changed any: After I had made the appointment the lady or gentleman said "oh I just want to let you know you have to get an additional test the provider wants you to have and that's $50 on top of your deductible " uhm listen to what you just said. You want me to pay for something THE PROVIDER wants to do. I Bet they do want to charge everyone $50 extra but it should be a choice not a you have to do this bc the provider wants extra money. I just requested my prescription and will order it online. So much for being able to build local relationships bc everyone is so money hungry it's not enough to see someone for what their insurance will cover. You now have to try to squeeze more out for a test that is NOT necessary for a routine eye exam. I will Be moving myself, wife and kids to another company that doesn't force services on you.ppl can barely afford to buy groceries and you want to add some extra stuff is wild.

I have been coming here for 6 years now. I have never had a negative experience until today. When I…read morehad Dr. Handschumacher, for the first time. He preformed my eye exam quickly after I explained mg symptoms then explained he would be ordering medication to the pharmacy I chose. However, he never took the time to explain what his formal diagnosis was. I understand it is the holidays, but I am paying to be seen here and have for years. I should never feel like I'm begging for his time. Second, I told him I was concerned about not being about to wear contacts in my eyes because my glasses need a higher prescription. He replied "that's why we get our prescriptions filled isn't it" ---- being the "board renowned optometrist" he is and "college educated" you should know that insurance companies typically only cover contacts or glasses not both--his demeanor is off putting, tone death, lacks bedside manner and egotistical. I had no issue with the woman optometrist I was seeing before him here. Please be better.

I called and was able to make an appointment in a timely manner. There is plenty of parking in the…read moreshared parking lot outside of the business. The employees that I engaged with were pleasant. The doctor and tech that gave me my vision test were thorough & knowledgeable. The eye institute offers a variety of frames for your glasses or you can take your prescription to another location. There is supposed to be an option to text the business after hours or when an employee is unavailable. I used this service but did not get a response back from the business.

Dr. Andrew is so wonderful. His bedside manner is great along with his cheerful personality. He is…read morevery knowledgeable and gives his patients so much information. He is also very honest & will tell you if you really don't need additional services. I've had eye drs in the past tell me I need a certain service when in reality it wasn't necessary. His staff are friendly and patient when you want to take your time picking out the right frames for glasses. I highly recommend Dr. Andrew and this location of The Eye Institute for eye checks.

Completed my second eye exam and glasses purchase with Cary Vision Care and had a wonderful…read moreexperience. Usually, I am very indecisive about which frames to pick but Cameron was so helpful and kept me entertained during my wait. The wait was no fault of their own as the doctor was busy assisting another patient with an eye emergency. This is the second time I've had her guidance with selecting new frames and she never disappoints! Hands down the friendliest person I've encountered and she has the best style advice. Absolutely loved chatting with her and trying on all of her recommendations! Thanks Cameron!

I have been seeing Dr. Jeff for 30 years. He has done an excellent job. He is thorough and knows…read morehis business. I actually enjoy seeing him every year. I would recommend him to anyone, and have.

I've been coming to Wake Family Eye Care for about 5 years, as referred by a family friend. I was…read moreblown away the very first visit. From the thoroughness of the tests/exam to the help in finding the perfect frames that fit my face it has been first rate. On my second visit, Dr Badwan noted an eye condition and prescribed special lenses (Neurolens) and they are correcting my issue over time. I will only trust this office & staff and above all, Dr. Badwan.

A bit on the pricey side but they do provide top notch service. Plus Dr. Keller Hopkins is an easy…read moregoing doctor and I thought he did a very thorough job during my eye exam.

Extremely difficult to get in touch with. They never pick up the phone, you have to leave a…read morevoicemail or text with him and they only occasionally get back to you.

I'm new to the state and have been looking for a new optometrist. I'm so glad I found this place…read more The people are extremely friendly and helpful. I also love their Covid protocols- it felt very clean. It's appointment only to control the amount of people in the store. They also take your temperature and everyone has to keep their mask on. I also love their wide variety of glasses.