I stayed one night during a business trip. The room was clean, had a comfortable bed, and had…read moremultiple charging locations. However, it has a very noisy A/C unit, and the internet TV is not worth the time to turn on due to buffering issues. Low quality towels. Get a room opposite the freeway and away from the elevator. The included breakfast was good but basic. Checkout was easy. I would stay again at the right price.

This place was 200% better than the last place I stayed in Michigan. Clean, comfortable and very…read moremuch updated. I forgot to take pic. Staff was very helpful and friendly on site. ( it was a short couple of days stay so no house keeping on the daily, but I feel that the norm after Covid) there was a little hiccup on my 4am check out but all worked out. I did leave my headphones there and I did call to ask about them. I wasn't surprised that they were not turned in but that was my bad for forgetting. I will stay again. Very nice place and they just open a Dave and busters next door the day before I left.

Hotel was great and clean. MOST of the staff were friendly. But that 1 staff member ruined our…read moregreat experience. I can't remember her name, but she made sure to tell us she's been there since the hotel opened 11 years ago, and is the longest standing employee. I highly recommend you find a job outside of hospitality...I'll start from the beginning of our terrible experience with this worker. We were not aware you need an actual key to exit the parking garage. I was using my phone as a key. Your phone won't open the gate. My husband ran into the lobby to grab a key, and was met with instant attitude. Programming a key is hard work I guess...let's go to Saturday morning. The hotel puts on a beautiful breakfast. My sister in law wanted iced coffee, so she brought a hotel provided cup to the bar and asked for ice. Again, was met with an attitude from the same worker. Was told she can get ice on floors 2,4, and 6. Again, i guess giving a guest some ice is rough work. Sunday she made sure to bring her own bucket of ice down to breakfast. Now let's go to the bar. My in laws went to the bar and asked for a manhattan. Guess who's bartending? Little miss attitude! Instead of nicely explaining the cocktails are premade, and they don't have manhattans, she went on a rant about how she's supposed to run the front desk, make food, and drinks, and coffee, and do it all herself. In my opinion, this lady should not be the face of your hotel. Doing her job is too much to ask from her. She ruined our experience, and next time we come to Lansing, we will look for a different hotel where we don't feel like a nuisance to someone that's supposed to be hospitable to your guests. Brittany was amazing!! So sweet, and willing to do her job! Thank you for making us feel welcome, Brittany!

The hotel is very nice. My room was very clean and the bed was so comfortable. They offer hot…read morebreakfast which was such a treat since most places it's cereal or a muffin. On my visit the breakfast line was very busy. I think they had a soccer team staying so all the players were there but the staff was working hard to make sure the food and plates and such were stocked up. The only inconvenience was that 1 elevator was working so it took some Time to wait on it. They do have stairs but depending on what floor your are On and how much luggage you have that may not be feasible for you. So just have a little Extra patience and you will be fine. I would definitely stay again

They have a little Bistro cafe and I am very hungry. So...I'm here…read more Super sweet guy, Logan, who is adorably eager to please and do his best to make a good meal. Although he was low in stock and didn't have my beer nor did he have french fries so he made tater tots crispy and made three different types of dips for my tater tots and made a really good chicken bacon sandwich for me. I just can't complain about him or the meal he cooked, I'm very grateful.

The staff is horrible. Having remind them over and over again to refresh our room. The rooms are…read moredating and average in terms of cleanliness. The food bistro doesn't open on time because that employee is always late.

This was definitely a place just to lay your head for a night. Nothing was particularly bad, but…read morenothing above average either. Staff were friendly at check-in and check-out. Room was fine, nothing out of place or dirty. Breakfast options were slightly limited, but enough for us to get on with the day.

The customer service at this hotel is minimal. When I arrived, two women (one was the assistant…read moremanager) did not greet me as I stood at the counter while they were looking at a screen. It took almost 5 minutes before they looked up and greeted me. Big red flag. Power outage one day from 5:30 till after 2 in the morning. No response from management till 9:30 when the Asst manager decided to come back in. Before that they had one person on duty running up and down for a 3 story 80% full hotel. Their generator lasted for about one hour with little power then everything got dark. No flashlights, no reassurances- nothing. When I asked to be comped for the night, they flat out refused saying they had no control over the situation. They should have had a generator that worked for many hours not one hour. They should have had the management team there the moment the lights went out at 5:30 instead of waltzing in 4 hours later! People in the hotel should have been treated properly for such an emergency. This is not a place you want to stay at- no concern for their guests, no amenities, terrible breakfast, poor location and a staff of one person for a shift that had a serious emergency.

Affordability . Staff were very pleasant and nice. The young man at check In was very good and…read moremade me feel welcome. Overall hotel is older and shows wear . In need of a refresh. The room was not vacuumed before arrival. Slow draining tub and no blow dryer in room. The breakfast could have been better than what was there. Not the worst but room for improvement

Really wish we would have read reviews and seen the rating before we booked our stay here. Worst…read morehotel experience we've ever had. Got to the hotel and up to our room and the room was not fully cleaned. There were dirty dishes in the dishwasher, and finger prints on the stainless steel refrigerator. The worst thing was the floors - the grout is BLACK throughout the hotel. Absolutely filthy. You can see some parts up against the trim and in corners where it is a light gray and what the color should be. There were also visible stains on the carpet in our room. Tried to get the dishwasher going and couldn't do so. Ended up having to call maintenance who then had to call someone else. Our room was poorly stocked. No sponge, no extra toilet paper, no extra dishwasher detergent, no shampoo or body wash in the shower dispensers. At one point during our stay our kid got sick on one of the beds. We stripped the sheets and called housekeeping. They arrived quickly but when I asked for new towels we were told they don't have any more. I still don't understand how that is possible at a hotel. We traveled with small children and many of the kids channels on the tv did not work due to "no internet access". Chrome cast also didn't work. One of the two tv remotes was out of batteries. You really can just see the half hearted attempted to keep the place running. And possibly what they did to finish building. A family member stayed at the same hotel in a different room and she had a different shower head than us which had no water pressure. The furniture is bolted to the walls with L brackets secured to the outside of the furniture and the wall. We all showered and washed everything that was in the hotel as soon as we got home. Spare yourself and find a different hotel.

I've been staying at Hampton for the last 25 years and it's always been a great choice. I would…read morerecommend Hampton as well for its excellent rooms and breakfast service, along with the friendly staff.

Very nice place, the rooms are spacious and very clean. The breakfast had a lot of options, low on…read morefruit though ( 4 apples). The price had me nervous because usually you get what you pay for but I feel the room was worth a lot more than I paid. If I had 1 criticism of the room it would be the pillows, they were thin. The full size fridge was awesome to have for a 2 day stay.

Valet was extremely accommodating upon arrival (i was that person in the phone juggling)…read moreFront desk was thorough and friendly. The room was outstanding. I felt special. Loved sundown in that corner pocket room on the top floor. Bed comfy. WC cute decor, loved the Spanish shower. Decor of whole hotel is super cute.

The Graduate is the only hotel I'll stay in anymore when I return to East Lansing, where I grew up…read more The level of service is outstanding, and they are always so excited to see my chihuahua walk through the lobby. Parking can be a bit of a challenge during peak periods when the valets get busy, but I've found that they are more than happy to give you your keys and point you to your car down the block if the wait is too long. The rooms are simply gorgeous, with so many little details like the local zip codes on the bureau. It really feels like someone who knows East Lansing carefully curated each piece for the rooms. There is a great restaurant and coffee shop on site and literally everything you could want within a short walk in downtown EL, including a Biggby Coffee next door. The overall value is extraordinary - for comparison, pricing is comparable or less than the Hampton Inn five minutes away but a FAR more stylish and upscale experience.

Stayed here for the first time. It is relatively new. The parking lot is large and plenty of…read moreparking for the time we visited. Checking-In was simple and quick as I checked in prior to to driving into Michigan. We were on the first floor next to the side exit. The room was clean and a decent size (2 queen beds, sofa bed, and decent bathroom), stove top, full fridge, etc. I did not like where the TV was hung, it was on the wall near the bathroom and really could not see it from the other bed opposite side. I used the gym which small but was an adequate size to get an upper body workout in and after I finished, I headed over to the the free breakfast. I got yogurt, eggs and water. But they had sausage, pancakes, bagels, bread, oatmeal, etc. Overal, the place was good enough for a quick stay, staff was friendly, and newer location.

Noisy a/c unit, music playing loudly at midnight, fair breakfast, not a good value at $300.00 a…read morenight, would never stay here again

Went for my husband's Birthday. Had a wonderful stay, in the Great Lakes Suite. Breakfast was…read moredelicious, and Al was a wonderful host. We will definitely be back in the future.

We stayed in the Spring Meadow suite for a one night get away and it was the best experience ever…read more Al and Paul were exceptional hosts and even Yogi (the dog) was super friendly. The room was clean and comfortable. The breakfast was delicious and cooked fresh. Al even showed us around a bit before we left. We will definitely be back to stay again.