This place is a . Initially, the experience started out great. Vinnie went above and beyond to send me pictures and video of the car, in the rain, before I could get there to look at it. His communication was excellent and he consistently got back to me within minutes.
Once I got to the dealership, the games started. I caught him in multiple lies and he made promises he couldn't keep. One lie was the old dealership line "we don't make any money off our sales, we take a loss". I replied that no business is in business to lose money. It was insulting to me for him to think I'd believe such an obvious lie. He also told me over the phone that I could get a loan for 84 months. When I got there, he changed the story to the car being too old to qualify for an 84 month term. He knew how old the car was when we talked before I got there. It was manipulative behavior to mislead me before the sale. Another thing he did to mislead was promised me the floor mats that go with the car, before the sale. Once he made the sale, he tried to back out of it along with his manager, but eventually agreed to include that in the sale. He sent pics of the car getting aligned and getting new tires before the sale. I thought that was great that they were trying to sell a quality car. That is, until I drove the car home. On the test drive, he took me on roads that didn't reach the speed at which the car shakes violently. When I drove the car home and reached highway speeds, I noticed it shake, but thought it was the terrible northern roads. When I got to smoother roads at highway speeds, I realized it was the car. I had the car looked at by my mechanic for the violent shaking and he said it has a bad tire. I contacted the dealership to let them know they put on a bad tire. Any shop that puts tires on will replace a bad tire and return the old tire for a refund. Bad tires happen and likely this one was stored improperly. The communication after the sale changed entirely. Vinnie was no longer responsive to emails about the bad tire, he has been "too busy" to take calls. However, before the sale, he was easy to reach by phone and returned emails almost immediately. That change in behavior is a red flag that games are being played. All they have to do is replace a bad tire and they'd rather play games than do the right thing. In addition to that, they would only offer the price they advertised if I financed with them. Their interest rate is double what I was offered with other banks. How a business treats a customer after the sale says a lot more than how they treat you before the sale. Read that last sentence again.
Additional things to mention, their detailers did a poor job detailing the car. I have had to detail it myself after getting it home. Madison, my first contact with them, wasn't honest on the first call. I directly asked her if she was a sales person and I was led by her to believe that she would be my sales person. She is a receptionist and Vinnie ended up being the sales guy. She should have been honest and up front that she wasn't a salesman when she was asked directly. She also told me the car had been in one accident and it turned out that it had been in 2. Again, misleading. People that can't answer a direct question honestly are red flags in my book and can't be trusted. Vinnie went to eat lunch while I waited on their finance guy to "come up with numbers". It was rude to make me wait with a lie while he ate lunch. They did give me a ride from Enterprise back to the dealership to drop off the rental, so that was nice of them. I'm trying here to share the good with the bad, but the bad greatly outweighed the good. I gave this dealership every opportunity to make things right before leaving this review. I truly wanted to leave a good review. But since they have handled this so poorly, I have been left with no choice but to leave this review. I guess them leaving me with a bad tire is better to them than doing the right thing and earning a positive review and a loyal customer. I have also shared this with my family and friends and have made it clear to hold Apollo and Vinnie responsible if anything happens to me because of the bad tire they are responsible for. They have the instructions to access the emails and recorded calls I have with this company, as I record everything because of people like this. Remember, how a business treats its customers after the sale says a lot more than how they treat you before the sale.
So do you really want to do business with someone that will screw you over after the sale? Or do you want to choose another business that will take care of you after the sale to ensure they have a chance at your repeat business in the future?
They also overcharged me for state taxes and then didn't pay them to the state. The state is asking me for their taxes. I strongly recommend that everyone report this business to the news, consumer protection, the attorney general, etc. read more