Worst service department I've ever been to. I asked 3 times to come look at the part IO needed re[laced and 3 times they refused saying oh we know which one it is. The had a picture and I told them it was the wrong piece. After a month of getting the part in and waiting another 2 weeks to get service, it was wrong. By the way, the service charge was $104.00 for 1/2 hour if it had been the right part. Avoid this dealership at all costs. read more

When in for service appt. Mike was rude condescending and unprofessional. Service manager Tim was not much better. Refused to give me an estimate refused to work on my certified ford. Told me. I'm screwed. I would never ever go to this place. They are all about profit don't care about customers and is perhaps the most u professional interaction I have ever had kin my life would rate negative if it was an option read more

We came here to look at a pre owned car, test drove it with the salesman in the car. Asked him if we could take it to our own mechanic within Ford, we were told no that it's a liability thing if it went up on the lift. He did state that he would have to drive with us and would have to watch it get inspected but NOT on a lift. He asked what other Ford place we would take it to and since it's a competitor of theirs, they can't sell us the car if we choose to get it inspected there. He mentions all this after showing me the numbers which were $2000 higher than they should have been even after I said I would pay cash. What a scam this place turned out to be. read more

I recently leased a 2025 Ford F150 XLT from Echelon Ford. Tom L and Rob C were terrific. They helped me understand the various options available as well as went over finance versus lease. They were very helpful and knowledgeable. The customer service was great. I am very happy and very grateful for their help. I highly recommend buying or leasing a new Ford from Echelon Ford. Terrific experience. read more

I had parts ordered from Ford.com that were automatically delivered to echelon Ford. When I arrived to pick them up the parts department was not open, however, Chris from the sales department went out of his was to personally look up the parts, go get them out of parts, and made sure all the hardware was there. This was clearly not his job, but he did it all in a very quick, professional, and pleasant manner. Great job! read more

We have experienced the highest level of courtesy, respect, and straightforward information during our buying and followup transactions with this dealership. We purchased a pre-owned vehicle. The process was fair and honest. We recently had a non-mechanical, cosmetic service issue, which was handled with the utmost customer service. They listened, and took care of the issue promptly and fairly beyond our expectations. We would recommend this dealership to any prospective customers. R & D Blackwood, NJ read more

I called the parts department this morning and was on hold multiple times and was disconnected twice. I proceeded to call back the fourth time and was on hold for over 46 minutes with no one responding. I called back the fifth time and was bounce between two operators and got the voicemail for the parts department. Whoever the general manager is for the dealership needs to have a serious conversation with the supervisor in the parts department because they are nonresponsive or either tremendously understaffed and they are losing business. Terrible customer service experience and I would not use them for any more additional service for my Ford Raptor. read more

Echelon Ford - Call wait time. Terrible customer service. - Car Dealers Near Me - Stratford, New Jersey

You know, it's funny. When I go to this place's website, they claim to be rated the "#1 dealer for customer service in the Philadelphia/South Jersey area for the sixth year in a row." Apparently what they don't tell you is that the people rating them were the Philadelphia/South Jersey Sadist, Self-Flaggelist and Screw Me Over Society. It's all in those little details. So where to begin. The fact they were changing me $2500 more for the exact same vehicle that another ford dealer? That they tried to charge me 11% interest when another dealer was giving me 0% through Ford Credit? The fact that the sales rep put on his jacket while we were starting to review the paperwork and turned us over to someone else because he had to get to 'dinner with his family'. Tearing that paperwork up and throwing it back in their face, then faxing the closed deal through Chapman Ford to their GM the next day was exceptionally satisfying. I wouldn't go here if my car broke down in front of the place. I would pay cash money to be towed to another dealer, period. Shameful, uncaring, shoddy service by unprofessional, elitist 'salespeople' trying to screw you for every dollar they can. Editor's note - No we do not have the address for the Society mentioned above. Naughty Monkeys. read more

Echelon Ford - Car Dealers Near Me - Stratford, New Jersey

Bad management, forces customers into paying their no haggle Price, yet they wanna slap you with document Fees for $300! I imagine the price doesn't include taxes either. Places like this & carmax buy up The used car market for major profits, stay away if you know what your car and what you wants worth ! read more

I bought a Ford from them with less than 30,000 miles and they've certified, etc. Back bumper fell off less than a year later (while I was on a highway!) and when I brought it to them, they insisted I had a collision and claimed I had to leave the car for days to have even the rear light replaced. Not reputable and won't stand behind what they sell. Go elsewhere. read more

Bought a commercial van with my fiancee'. Best experience ever! ROB was so knowledgeable! Let us know of every rebate and got the best pricing the 1st time asking after multiple horrible quotes from medford and miller ford! Ive bought 7 cars and this was the quickest and best one yet! Loved everyone at the dealership! read more

I came here back in 2013, fresh out of divorce court. I needed my truck serviced and while it was in the shop I decided to go check out the 2013 Mustang GT, but I had no intention on purchasing one. I didn't think there was anyway I'd be able to buy one within my budget. Chris, a long time salesman with the dealership, came out and greeted me. He was genuinely a cool guy and we talked about the new Mustang. I said I would just love to drive one, I've been a Mustang fan my whole life. He grabbed some keys and we went for a cruise. Chris didn't act like your typical sales guy, he was laid back and a true car enthusiast. No talk about numbers or deals. It was like two buddies just out for a cruise in a hot rod. When we got back, we parted ways and I went to check on my truck in service. I really wanted that Mustang. I went back to Chris and said "Hey man, I don't think I can afford that car, but can we just see what it would cost?" No problem. He ran some estimated numbers and the payments were well above what I could afford. I told Chris that and he said "Hang tight for a minute." When he came back, the GM was with him (I forget his name). He said "Give me a number that would need to drive off in that car today." I gave him the number, he looked at Chris and said "Make it happen." They ended up giving me a lot more money for my truck than I thought a dealer would, and they kept going up until my payments on the Mustang hit the mark. No haggling, no hassle, no back and forth. Seriously, they put the price exactly where I said, worked with Ford Credit and got me a rate you'd barely call interest. I was treated like a repeat customer from the beginning. Top class dealership! read more

Echelon Ford - Car Dealers Near Me - Stratford, New Jersey

I agree with other reviews, I can't say enough about the way this dealership does business!! Great experience!! Angela in sales is very knowledgeable and has a no pressure approach!! Managers were all so friendly and accommodating!! I highly recommend buying your next vehicle here, ask for Angela!! read more

Would recommend Echelon ford to a freind,Ask for salesman Kyle Bradshaw.He is helpful and willing to go the extra mile for you!

Just bought a used F150 from Echelon Ford. Great place. The first contact with a dealer was letting me know if I had questions he was there to answer them and if I just wanted to browse he would leave me alone. Jeff is a great guy. Easy to talk to and no BS. If he did not have the answer he got it for me. No shooting from the hip. Young guy but he didn't need to impress he was just there to help. Refreshing. The gentlemen that I negotiated with was not pushy (Chris). These are you options which ones did I want. He did not try to push anything on me. I gave them 5 stars and Jeff earned them all by answering the thousands of questions my 15 yr old asked. Thanks guys!! read more

Me and my friend was suppose to buy a car from this dealership, they pulled our credit score and we struck a deal via text with the car salesman. On the day we were suppose to go up and sign the papers for the car, the salesman had stopped replying to my text, so I got curious so I called the dealership and found out that the very car I was buying was being sold to someone else. So not only did they back out of our deal, they also dropped my credit score by pulling it to get the loan. Terrible business. Will never go back or recommend anyone from doing business with people like this read more

Just had the pleasure of purchasing my 2nd vehicle from these guys this year! Everyone from the used car manager Russel Juelg to his salesman are very professional nice guys! Very laid back experience with no high pressure sales. I won't be buying my vehicles any where else in the future. Thanks guys! read more

Have purchased two cars from them, most recently back in July and before that back in 2010. Both times had excellent experience with the sales staff and management. Love the fact that there is no haggling. I've tried other Ford dealers in the area and noticed that they were trying to take advantage...not here. The times I did have to bring my car in for routine maintenance the service department was a pleasure to work with...again, this is in stark contrast to other dealers around. If you are looking to purchase a car and would like the experience to be stress-free I highly recommend Echelon Ford. read more

Great service! Great Ford! Echelon Ford really is committed to the customer and giving the customer a satisfactory experience when you come into the dealership. I was satisfied with the service and commitment to working on my in laws car. Not releasing the vehicle to us until it was fine with all repairs. Great job... read more

I wouldn't buy a car from them if it was the last car dealer on earth possibly the worst experience I've ever had when trying to buy a car for my daughter who happens to be going through enough of her own troubles trying to graduate in 2020. When you go to look at a car you do your due diligence and we did, as they should do on our trade-in however my salesman Chris Costello And his team did not, he landed it on me the day of signing the papers as we stayed in the parking lot in the car I might add for an hour and a half waiting and then told me he would have to charge me an extra $2400 because there was a engine light on the dashboard,,well had he have done his due diligence he would've seen that there was a small problem and it was a small fix however we've moved on to a better dealership. they treated us with respect that we deserve when buying a car, And my daughter couldn't be happier. read more

Chris Coles is our salesman there. We have used him for over 8 years. We have been buying and leasing from this dealer for over 10 years . That includes over 8 cars and two leased cars turned into purchased cars. He always turns a financial problem that we have into a brand new car for us. And he always finds a car as loaded with axe as many options as we can afford. A great, smart salesman. Oh and he sends many thank you notes and makes numerous calls throughout the year as courtesy thank you calls. See chris Coles for your next car at echelon ford! read more

I can't say enough good things about how they do business here. Friends if you are looking for a trustworthy car dealer give me a call and I will point you in the right direction. read more

I had been to three other Ford dealerships looking for an Explorer before going to Echelon Ford. Ironically, it is the closest one to my house. I should have gone to them first to avoid a week of frustration I experienced with all the other sales people. Since I had been to other locations I was aware of available inventory and price ranges. Echelon Ford worked with me to get into a truck I could afford while treating me with respect and without pressure to buy. They made the car buying process easy. I was referred to them by a friend who has bought several vehicles without issue or complaint. I am glad I went and would refer them to anyone as well as return to purchase other trucks. Thank you Kyle, Chris and Rich! read more

I bought a new 2013 Ford focus and it was the worst car I've ever owned out of the 20 cars & trucks I've owned in my life. First, the idea that Echelon Ford gives you a good price on their cars & trucks is a lie. In my opinion the prices are better at Holman Ford. Echelon Ford specifically did not stand by the car mechanically whatsoever. I also had problems every time I had my vehicle serviced at Echelon Ford. I eventually had to use the lemon law to get satisfaction which took a full year. I've owned three Ford trucks and the 2013 Ford Focus and gave them many chances with their so called ford certified repair technicians of which there was always a problem. In my opinion Holman Ford has better Ford certified repair technicians. I was forced to pick a one star because yelp won't allow me to pick zero stars. POOR, POOR, POOR! STAY AWAY! In my opinion you should go to Holman Ford! read more

This dealership is beyond a nightmare. Leased a 2012 Ford Focus from Echelon Ford and it was horrible - first off after 1 month my car was in there over and over. So far I have had well over 7 rental cars and have gone well over 4 weeks without a car. They finally told me after repeat "services" that there was NOTHING THEY COULD DO. My car has a leaking sunroof which now has mold and when the car is closed holds moisture. The vents have all dry rotted from this moisture in the car. The car hesitates and jerks throughout driving it, again they said there is nothing they can do for this. The car rolls back at any incline and not just a bit it will continually roll down an incline until you press the brake to the floor. At this point I have 10 months left in a lease that has been hell. ECHELON FORD had not once apologized for inconviences, offered to take the car back or anything. They act like it is my issue. I have a warranty on the car and it does nothing for me. The service team has brought my car in and let it sit for days until they call me to tell me they have "checked it" and there is no issue. Echelon Ford should be ashame of themselves for ripping people off and causing such headache. I have no idea how they are #1 in customer service as the website states because this dealership is horrible!!! I leased a new car to make sure everything was smooth for the 3 years I have had it and it honestly has been nothing but anxiety, issues and aggravation. I suggest no one deals with ECHELON FORD or FORD for that matter!!!! STEER CLEAR FROM ECHELON FORD!!!! read more

Granted I've only had the car for a short time, but I am in love. I am driving a car that feels like brand new, with a bumper to bumper warranty (and can be taken to any ford dealership for service). I did put a healthy down payment on it, but the credit that they gave me was incredible even with my credit. As for my dealer, Emelio was very helpful and I enjoyed my experience. read more

I miss my Ford, but I'm thankful I sold it because I don't have to deal with them anymore. I wrote a formal complain to Ford about them. I've dealt with them for more than a decade. The dealer I purchased my car at closed, so I had to go to this one. I've been to dealers up and down the eastern seaboard, but I dreaded them and they were the only one in the area. When I needed something fixed, I had to wait weeks for an appointment. Sometimes I would have to go back a few times for something. They would fix 90% of the issues. Then, I would have to come back for the 10% of the issue and pay all of the labor again. And, I was bothered by how they treated me and other female family members. They treated me like I was stupid and couldn't understand my car - like they were doing me the favor of fixing it. Really? The one time the service person flat out told me I needed to buy a new car. I said "My next new car will be a Volvo; You can fix my car or I can go buy a new one." He stopped hounding me to get a new car. The next time I was in they were replacing something they should have replaced the time before. When I picked up my car, I saw the break warning light was on. It wasn't before. So I took the time to drive it BACK to them. I got major attitude. I was belittled. I was informed that they were doing ME the favor of squeezing me in and going to plug the car in to the diagnostics computer for free - saving ME money and wasting THEIR resources. They never would have released the car with a warning light on. Forget that I had to take a few hours out of my day to return the car or that I had to drive the car with the warning light on for a while. Finally, a mechanic came back and handed me the keys. He said that the mechanic never plugged back in the braking sensors, which caused the light to appear. I didn't even get an apology and I had to drive around for a while with a warning light on my car....yep, they could have apologized. At least they didn't charge me. When I decided to buy a new car, I did look at the Fords. When I was on the lot - just like the last time I purchased a car - the sales person was sleazy and wanted to sell me what HE wanted to sell me and not what I wanted to BUY. When I priced out an Edge online, they never even gave me the quote. I guess that is better than when I bought the first car....they wanted to sell me a 2-door V6 Ford XLT Explorer with cloth seats for several grand more than what I asked them to price for me: a V8 AWD 4-Door Eddie Bauer (These were new cars). They told me it was too much power for me. I bought the V8 AWD Eddie Bauer at another dealer and kept that for 13 years....now, I bought a new Volvo and I am so happy that I don't ever have to go back to Echelon Ford! read more

Went to purchase an Escape. Everyone from sales to finance was so friendly and helpful. It made the dreaded buying a new car easy and actually enjoyable. Would recommend this place to anyone looking to buy or lease a new car. read more

I have purchased 2 cars from this dealer. First one was a used car back in September. Second was a new ford focus for my 82 year old mother. Both sales I used Jennifer Jaron to help me with the sale. She was the best. Ms. Jaron took the time to explain and spent as much time as needed from start to finish. I will rate her a 5 stars sales person. read more