It was a pleasure working alongside Eric Glass, who have been actively helping us with whatever information we needed, ranging from window sticker, potential promotions, and updated proposals for the car of interest. John Danze, the manager, was also very friendly via text and provided us with valuable information we needed regarding specific safety packages/protection plans. It was a definite pleasure working with both Eric and John, for they both appeared motivated to help as best as they can. If you worry about putting down the $500 deposit to hold onto a car of interest, please fear not for it is refundable and Eric was quick in issuing the refund for us immediately when we couldn't proceed with the deal due to personal circumstances, unlike some other places which may prolong/delay the refund process. Thank you Eric and John for your assistance and I hope we can work together again one day in the future! Thank you for reading and best of luck! read more

I brought my car in 12 days ago and they haven't informed me of any updates, do not return voicemails/phone calls. Antonio is the name of the advisor who has been avoiding me every day read more

I had an awesome experience with matt c he took care of me he took time with me he gave me brochures on the palisade and Tucson and Elantra and cover plates and he let me look at the Tucson palisade read more

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Just got our second car from Ronnie, who is absolutely wonderful. Helpful, honest, transparent, and feels like an old friend. Thank you so much, Ronnie! You truly make the car buying (or leasing) experience pleasant (which isn't easy haha.) Shoutout to Tal too! This will be our 5th Burns Hyundai vehicle and we always have a good experience. Thanks, Burns! read more

If they would let me place zero stars I would. After my purchase of a $20k+ car we had a very minor issue with the key fob they provided. After 3 weeks and my 6th phone call I finally got the salesman on the phone who stated, "I don't know what you expect me to do". My response was simply "Fix IT!". I called another dealership and the part needed to repair the device is literally $1.19. They've ignored my calls/voicemails for weeks in order to not purchase a part they sell for $1.19 to the consumer? Don't walk, run from these guys. read more

I would like to take this moment to say Thank You to Mike Brady and the entire team at Burns Hyundai in Marlton . From the time we started this process and finished it , nothing but true professionalism from all . Thank You read more

I left a review 5 months ago...and wasn't a good one either due to how they bamboozle ppl, especially the elderly. These are supposed to be good vehicles.... Certified blah blah blah... what a freakin joke. Well, my parents said they'll NEVER get a vehicle from here again. My vehicles from Gormley's never gave me problems, and I've had the 2 vehicles for many years, and still doing great. My parents have had nothing but complaints almost as soon as they got their vehicle from Burns. I swear it spent more time back at the dealership than with them due to an issue here & there. They do half ass jobs fixing their mistakes on their vehicles. Ok, check it...their vehicle was recently broken into, and was damaged. The insurance handled everything, and when they finally got their vehicle back from Burns, they hadn't repaired everything...gave my parents back their vehicle with the steering wheel adjustment messed up. The thing was hanging low, and couldn't be adjusted to stay up. Burns knew darn well that wasn't right, so why'd they give the vehicle back like that? If my parents never said anything about it, they wouldn't have cared. They had to take it back to the shop for that repair. I'm so sick of that place, and can't wait until their vehicle is paid off, which shouldn't be much longer. I hate that they got anything from those ppl. DO BETTER! read more

I had a great experience at Burns Hyundai ! I purchased a Tucson SEL convenience. Drove it home realized the seats were synthetic "leather" and I didn't like them. Was able to return the vehicle and upgrade to the Tucson Limited with genuine leather, as well as, many other tech features, no questions asked. They found the color I wanted at another deal ship and had it brought in for me. It was detailed and pristine with 44 miles on it ! Sam Silverman, manager, and Bob Nage, salesman, were so accommodating and helpful ! I highly recommend this dealership and I left as a happy customer. I have bought all my vehicles at Burns, I wouldn't go anywhere else. read more

I hate to keep putting this dealership out there, but no one is giving me any answers concerning my vehicle. All I'm getting is the run around about fixing this ignition immobilizer problem. I had to recall part repaired, and my car is still being stolen the same way using a USB cord then I discovered something else this car does that it shouldn't be doing. I need someone to try to get back to me from the corporate office about this vehicle.. read more

I recently purchased a vehicle with Sal and was very impressed at how quickly everything went at the dealership. We were in and out within two hours, which was much better than previous experiences at other dealerships. Not too much to say, really, but I'd definitely recommend Burns Hyundai if you're interested in purchasing a Hyundai vehicle! read more

I'm not sure I put this in the right place, the used cars are located in the Buick/GMC building. We went to look at a 2020 Hyundai Elantra (basic), we liked it. But while they were getting the paperwork ready, I saw they had a 2020 Limited with very low mileage. I had them bring it around and we bought it. Being that the federal reserve raised interest rates, we still got a low interest rate. We bought the vehicle. My salesman Matt Fisher was extremely helpful. He told me everything about the vehicle and told me if I need anything to call or text him. Vin Gandhi, the director of finance, was amazing. He explained EVERYTHING, line by line on the loan papers. I had my license plates in 4 days. I have never been to a more honest dealership than this. Hyundai is my car of choice, THIS will be my dealership of choice. The only thing I was disappointed about was...it was bring your child to work day. I wanted the manager's son to hand me the keys, but they went home 5 minutes before the deal was done. :( I hope this review is helpful. read more

Burns Hyundai - Car Dealers Near Me - Marlton, New Jersey

What's the point of making an appointment with Burns Hyundai Service Department? I've always thought you needed an appointment to been seen, but apparently that's not true. You can walk in and have better/quicker service than the people who make appointments. I think I've had service at Burns at total of 4-5 times and have never been out of there in less than two hours. These are usually routine oil changes or recalls. Forget about getting that 'free car wash'. They never have enough people on staff and the one time I waited for the car wash, it looked like a ten year old attempted to wash my car. Yesterday, I brought my car in because some of my safety features were malfunctioning. I did my research and I know I am not the only 2021 Hyundai Tucson owner who had this issue. When I arrive, the service manager tells me it will be at least two hours, "because this could be an anomaly, not like a routine check engine light." Already I'm leery, because I dated a mechanic for years and I know computer diagnostics are usually quick when they scan for error codes. But whatever, I'll give them the benefit of the doubt, because I was sure they were backed up in the service department. I wait patiently for two hours. Then I get up to walk around, because I'm tired of sitting. I walk outside and my car is sitting in the parking lot, where they place the 'finished' cars. This means two things in my mind 1) the car is finished and I was not notified or 2) the car has not even been seen by the mechanic. I go into the service department and ask the status of my vehicle. They page my service guy and he's a bit flustered. He finds my paperwork and the part/keys on his desk and tells me there was an emergency with the mechanic and he had to leave. They know the problem and a new front camera has to be installed. Seriously, how long has that been sitting on his desk, waiting for another mechanic to be assigned. I calm my nerves and ask how long they will take, reminding him I had an appointment elsewhere for 4 pm. He tells me 45-60 minutes. I'm so agitated at this point. So many customers have come and gone in that time. I've been the only one waiting for two house. My options, leave and come back another time and potentially wait another two hours or bite the bullet and wait the additional hour. I decided to wait the extra time, because I live an hour from the dealer. Anyway, it's done in 45 minutes and I'm on my way, after sitting in the dealership for a total of 3 hours. My issues are 1) take your appointment people first and your walk-ins as second priority, 2) turn people away if you are short staffed or lose a mechanic 3) have service managers keep their customers updated regularly, so the paperwork/part doesn't just sit on their desk for who knows how long. There was another service manager than was regularly checking in on his clients. I assumed mine was overwhelmed, but this is a problem that needs to be addressed. My issue should have been diagnosed in less than an hour and the part replaced within the 45-60 minute window. People forget that time is the one thing none of us can get back in life. I hate having mine wasted. I love Hyundai's warranties, but will re-think using Burns when my lease is up and I'm making my next purchase. If this review is read by Burns, please don't think this rating is just based on this one experience. This has been my experience buying the vehicle and each time I came for service. I am purposely not posting this on the official survey, because I don't want this to affect my people involved personally. This is a systemic problem that needs to be addressed. read more

Burns Hyundai - Service waiting area - Car Dealers Near Me - Marlton, New Jersey

1 star only because 0 is not an option. The absolute worst service department among any car manufacturer foreign and domestic. Over 2 months to schedule service? 1 issue is a power train. Brand new vehicle is barely drivable. 2nd issue is a known recall however the service advisor says he doesn't know anything about it. When presented with the information from Hyundai he suddenly remembers? I have never experienced such a poorly managed service department. Ever! Completely inexcusable! read more

Unfortunately I just can't recommend car shopping here. I only purchased one car here but everything after the initial sale has been a struggle. Fairly early into my ownership the charge port door cover blew off the car. While they did fix it like they should it took months to get an appointment for this pretty simple fix. Their service lead times are just very long. Since then I'm also having issues with the door edge guard trim. It's literally just falling off the car. I already brought it back to them once and it almost immediately started falling off again. I don't think they actually replaced it but rather just pushed it back on and hopped for the best. It's just cheap rubber trim along the door edges and held on only by glue on the back of the trim. With how difficult it is to get in there for appointments it's really frustrating having to make multiple trips for simple fixes. Funny thing is I didn't even want this trim initially but they insisted it couldn't be removed and is "part of the car" since it was on the window sticker. So they forced me to buy this stuff, it isn't even fitted well to the door, is falling off and take multiple trips to get replaced. Additionally as an EV this was supposed to come with a 2 year free charging promotion. Seams like a good deal and supposedly works if you have multiple EVs too. Unfortunately that turned out to be false as well. They did provide the promotional credit however it only lasted a few months not the advertised 2 years. I contacted EA about it and they had to do some sort or reset on my account and explained I'll need to reenter the code from the dealership. Confusing process but fine whatever. The dealership however refused even though I was still in the first year let alone 2 years in. So apparently no free charging for me. They won't even respond to my inquiry about it now nor provide any explanation why I can't have the free charging. Overall after just one year of ownership this place has been a letdown on every front after the initial purchase. Very disappointing. read more

I cant say enough AMAZING things about this dealership. I have been coming here for the past 6 years to lease vehicles and have had nothing but the best experience. As a single mom, it's intimidating going to dealership alone as you never know if your salesman will take advantage of you. That is not the case at burns. From the time I walked in 6 years ago I instantly felt like family and still do today. Their sales team has your genuine best interest in hand and is upfront with any question you need answered, honestly. In the past I have had Andrew Cinicci as my salesman who was incredible, he has since moved up to the finance manager and this year I had to use someone new. Was i skeptical at first? sure! I loved working with Andrew, but he referred me to Colin Flannery who was nothing short of incredible. Colin worked everything I asked/needed and fought for me and the price I wanted/was comfortable with for a car payment. Not once did he get frustrated or annoyed by having to run all around. Every step of the way, we knew Colin was on our side and wanted nothing but the best for us. At Burns Hyundai its not about the sale for them, its about the longterm connections they build and the loyalty they're able to receive. I will not go anywhere else for another vehicle and have since were able to get two more people to go to their dealership this fall. I drive an hour and a half to get to burns Hyundai and it is worth every mile, gas, and toll to get there. They truly have an impeccable staff! -Tammy Scull read more

If you're simply looking for a smiling face, then this is the place to go. Every employee greets you with a smile, however you'll quickly learn that smile only masks their terrible customer service. If you're looking for a business that takes almost two months to schedule a basic oil change, this is the place. If you're looking for a business who is forced to keep your vehicle overnight because they failed to contact you when the service was completed, this is the place for you. If you're looking for a business who doesn't answer the phones and makes you jump through hoops to find the status of your vehicle, this is the place for you. But don't worry, they'll still have the nerve to call you days later asking how you'd rate your service. And when you advise them you're still waiting to hear back from them regarding a replacement part, they'll simply ignore your question and continue with their scripted questions. If you're looking for a place where you leave a message with the manager asking the status of your replacement part which was supposed to be in two days prior, then still to the day of this review not hear back from them, then this is the place. I will never go back to this dealership again. I've exercised patience and politeness and considering my vehicle was serviced during the holidays, I gave them the benefit of the doubt. However, nothing should stop you from calling your customer to update them after your basic service fell outside the timeline window you promised it would be. But thank you for the smiles. read more

Our family 1st purchased a Kona back in 2019. We were so impressed with the service that when we needed to buy a new vehicle we decided to go back to Burns. We purchased a new 2023 Kona on Saturday, Feb. 10th. We were greeted soon after arriving from a fairly new salesman named Dave Brantley. He was so great and very helpful with what we were looking for. He answered all our questions and went above and beyond to make sure we had a great experience. We also worked with Andrew Chinici in financing and he was just as wonderful as Dave. We received a follow up call from Dave today, 2/13, to make sure everything is good and to see if we had any questions. I can't say enough about our experience in addition to the quality of the product - we love our Kona! - we will definitely be coming back to buy our next vehicle. read more

Service is terrible. We bought a new Sonata at Burns in January 2023 and had a great experience. Apparently they're very service oriented when they are selling you something. About 6 months ago, the interactive digital disply screen on the vehicle went blank and could not be reset. We called Burns and they wouldn't even let us bring the car in to get looked at for a MONTH. They said they are busy and the problem was not an emergency so tough luck. We didn't like it but we had no choice but to wait. Fast forward to today. After stopping at a red light, the car would not accelerate past about 7 miles per hour. The car was towed to Burns. Even though the car is not drivable, they said they wouldn't even look at for 3 weeks. At that time, IF the repair is under warranty they will give us a loaner. I understand that they are a very busy place, but 3 weeks is an egregious amount of time to wait for them to even look at a car which was sold by them and is less than 2 years old. They are the only Hyundai dealer in the area so our choices are limited. Possibly the worst part is that they are rude and dismissive on top of it all, with a "tough luck" attitude. What a terrible way to do business. read more

We bought 2022 tucson on 11/29/24, one week later brakes went, they fixed them, but my husband had to wait all day with other frustrated customers, now check engine light is on and we were told to drop it off and it will take several days for them to even look at it!! Oh and looking at my paperwork now we we're charged 600 doc fee and 200 theft registration fee that no one told us about,what even is that? Theft registration fee? read more

Service Department: Those guys know how to be excellent customer service reps. No BS and they don't try to hide hidden costs or service. My 2016 Elantra is coming to the end of it's lease and I'm looking forward to leasing my next vehicle -- looking at the Kona Ultimate (2019 perhaps?). Sales: Check out their web site to see their inventory so you know what they have ahead of time so you don't waste time when going over to see the cars/test drive. My time to test drive will be in mid-September. read more

Burns Hyundai - My 2016 Elantra -- notice anything missing? Make sure your new car has the Inspection Sticker! Luckily, cops never stopped me. - Car Dealers Near Me - Marlton, New Jersey

Bought two (2) cars from this dealership in January, 2024 - both were certified preowned. Within a month, the 2022 Ioniq Electronic Parking Brake (EPB) light went on when I was driving. I stopped the car on the 295 and turned off the car. I waited a bit, turned the car back on and the light was not showing, I drove little while and the EPB went back on and stayed on. I took it to their service department and after 2 days they fixed it. I found out (on the internet - check it out) that this was a known problem with the Ioniq - but I was not informed (nor was it fixed) prior to purchase Less than a month later, I was driving back on Rout 81and the check engine light came on. I got home and called their "Service" department and was informed I could have an appointment in May (over 6 weeks away). I complained but no movement. I called the GM of the dealership (found his name and email on line). Got a call back from the "Service" Manager who got me an appointment the next day and gave me a loaner. Took them 3 days to identify the problem (the ambient air sensor) and get it fixed. I picked the car up on a Thursday. I was pleased - but wait. On that weekend we took a trip to NYC. On the way back, the check engine light came back on. On Monday, I called "service" again and was once again told appointments were 6 weeks out. Tried calling the "Service" Manager on Monday and Tuesday (on his personal number he had originally given me) - each time I called it went to voice mail, only to be informed that the voicemail was full. Called the "service" rep I was assigned only I never received a call back after a number of calls. I wanted to get a different car (after 3 service issues in less than 2 months with less that 1,000 miles of driving). Burns was willing to take the car in on trade, but (after the sales, service and general managers met - I was informed by the original sales person) wanted to discount the tradein value by $11,000. I found another Hyundai dealer and got a good, safe car. What I want in a car dealer is an honorable experience. A dealer who will stand up and do the RIGHT THING when there are problems. One who has sufficient staff and experienced mechanics and not having to wait weeks to get service. Not a dealer like Burns who takes your money and then runs to the bank - leaving their customers to figuratively push their cars everywhere. By the way - I would not buy a 2002 White Ioniq Hybrid from Burns. Although, I would not be surprised if they painted it a different color just to make more $$$$$$$$ - only my humble opinion CAVEAT EMPTOR read more

Our family has purchased many cars from Burns since 2019; I was initially super impressed with sales and service. Earlier this year there was some staffing changes in the service department and thing fell apart from start to finish. When you call your dealer with a car less than 1 yr old and some odd light comes on that says to stop driving immediately-it's a problem.The phone operators offered me an appt 1 months later. Fast forward a few months.. They hired a new service director named Manny. I needed something checked on my car. HE went out of his way to accommodate me, kept me updated on the status of my car and made the process seamless. Hoping this is signs of continued good things coming out of this dealership! read more

If it didn't force me to give a star rating I wouldn't give it 1. Bought a car there September 2022. With 56k miles on the car the motor completely gave out one day. Took it to their service department since it's still under warranty. That was august 18th of this year. Since then I've received 0 calls about my car, I've had to be the one to call them. Only to be told "your cars approval is pending" or "I had to do the paperwork for your car all over again and re-submit it". It's a hassle and they don't seem to actually care or even attempt to do their job. I'm still waiting for my car while writing about this almost 3 MONTHS later. I could go on but to keep it short. Shop somewhere else, this place is a complete waste of your time and money. read more

Took my car in for service and factory recall. I asked them to fix my tire while it was there. They went 8 hours past when they weee suppose to be finished with the car and stopped responding to updates too. I had to call multiple times to figure out when the car would be done. I get the car back and after paying for the tire repair, they never fixed it. Way to rob people and be dishonest about it. I called to complain and still have not received an answer to the problem. Always an issue when I come to burns. I will never go back for anything. read more

I came into Burns back in 2021 and purchased my 2022 Hyundai Kona with Chris Solorio. He was tremendous with helping me go from a tiny sedan to a big girl SUV. He really worked with finance to get my APR down to a low percentage as the bank wanted to snub me for being young. He also helped get me the best maintenance package and still be in my price range of cost! Fast forward to now when my mom needed help getting a new car and getting her out of negative equity. He really made some magic this weekend! He was able to get my mom into a 2023 Hyundai Kona, get her payments to be reasonable and get her out of the negative equity and trade in her car that was worth almost nothing. He was absolutely amazing and really helped us out! The people here are honestly amazing, very personable as my last dealership was not. Chris is absolutely amazing and he works wonders to help out his customers! read more

I have not had to walk into a car dealership in over 8 years and, honestly, I used to think that I'd rather chew on aluminum foil due to past experiences. However, our 2008 Hyundai Tucson, which we purchased used in 2014, was dying and we really needed another vehicle. I decided to lease for the first time and arrived at Burns Hyundai in Marlton yesterday after work. I was, of course, expecting an unpleasant and combative experience. But it was nothing of the sort. We were greeted and set up with Chris Solorio. Chris explained the process, gave us all the lease vs. purchase data, and we decided on a 2022 Tucson. I drove it home that night. No hidden costs; everything was totally transparent. Matt, the finance guy, was fantastic. After the transaction was finalized, Chris spent over 20 minutes with me in the SUV going through each feature. Burns will be my dealership going forward. Thanks, Burns! read more

Check in was a little hectic, and the lanes have changed. I used to like to be able to drive in from Old Marlton Pike, but now you have to drive around the building. There seemed to be some people there that hadn't had appointments, so I would like to see those with appointments prioritized. I went into check-in, and it is always strange to me that you are assigned a service advisor when you sign up for the appointment, and that other people don't want to help you out. Another gentleman finally saw me standing in front of Dave's desk for approximately 5 minutes and then decided to check me in as a courtesy. I handed my coupon and this man started changing the services I signed up for- removing the MPG campaign that I had asked for and I had to ask him to put it back on. He said he was new and had only seen that twice, so he thought it was an error. He stapled my coupon onto the tan paperwork that went with my car check-in. Finally, a Lyft was called for me to take me home, though it took 20 minutes for the Lyft to reach Burns Hyundai. When I returned back to pick up the car a few hours later, I was rushed by Dave to check out as it seemed like he was overworked. He asked if I had questions, but I assumed (you know what they say about that...) that my coupon and MPG campaign reimbursement were applied. On my receipt, I saw a number that looked like the oil change with tax, so I thought it was applied. I was asked which way I wanted to leave, and I indicated Old Marlton Pike. After payment (approximately 3 minutes), I went into the lot and my car was no where to be found. A gentleman said he would go get it for me, and came around and had the car facing towards 70. I believe they ask you because it is dangerous to try to maneuver in that area, but I had to turn around to go out Old Marlton Pike. It took me to get home to realize that my coupon was never applied. I had to ask about the coupon via text. It was finally made right, but I had to call back in with my card number to get it fixed. My MPG campaign reimbursement was also not submitted, so I followed up on that and it took a few more communications to get it (supposedly) right. I think there are a few ways to improve: 1. Bring back the garage entrance from Old Marlton Pike. 2. Ask if people are there for an appointment or not, particularly if there are a number of cars. Make those who don't have an appointment wait. 3. Check in should be whoever is available, not a particular service advisor. 4. Allow redemption of coupons and follow up immediately when presented the coupon. 5. Take time at the end to verify that all items were handled, including coupons. read more

My wife brought in a 1 year lease for a free service and they tried conning her into $500 of what they said needs immediate attention fixes. My wife's odometer is at 9,080 miles! It's a brand new vehicle. They tried taking advantage of a woman who doesn't know better but she did thankfully. You hear about car businesses like this but when you experience first hand it's really sad and disappointing. You'd think in Marlton NJ they'd do better. Can't trust anyone these days. read more

My long-time salesman Sal Hasan comes through for our family, time and time again. He finds us the perfect fit for our needs and budget. Sal takes great care to explain each new feature, which is so important before driving off the lot. I am most satisfied with Hyundai's commitment to safety, especially the blind spot notifications on the side view mirrors, back-up camera and cruise control features. Every driver should have these features at their disposal; the road would be a safer place. In July, we purchased our 8th vehicle at Burns Hyundai and I'm thrilled. I love my new Sonata & Sal, too! read more

A Big Shout Out To Genesis of Cherry Hill. Megan the sales person and Russ the manager did an exceptional job of getting me a fair price on my Prestige GV80! In addition my transaction was smooth, quick and painless. The attention to service detail was impeccable. I received the coolest gifts with my purchase (A bottle of wine, a Tumbler and a personalized card) If you're in the NJ area stop by and check them out! read more

Burns Hyundai - Car Dealers Near Me - Marlton, New Jersey

Like my Hyundai.The service dept. is the worst.They are great at selling you a car but try to get a service appt. you will wait not days but months. I've had other new cars Ford,Subaru,Toyota all will take your car right away for basic service. When I'm ready for 2 new cars I will be going back to Toyota. Mike Laphan read more

Do NOT I REPEAT DO NOT COME TO THIS LOCATION. the employees and management are the absolute worst, they treat you horrible are not friendly staffed and when I tried getting help from management I was just snarked off with my responses. read more

UPDATE: So, we took the car back as a show of good faith and not only did NO ONE call to say they weren't going to meet the 3 pm pick up time, but the car isn't going to be ready for TWO MORE DAYS, no excuse given as to why. I'm all for giving someone a second chance, but we will never go back. Very frustrating. For as much as we would enjoy flawless experiences from every business, stuff happens. A better test of a business is in how it solves customer problems. Our last visit to Burns Hyundai had some bumps in the road, but Mike Brady from sales came to help with a service issue. After the fact, Keri arranged for us to speak to Lou Grabo. Lou is extremely professional and personable. He listened to our experience and made it right. Hopefully, Burns will continue to hire competent, service-oriented associates like Mike Brady, Keri and Lou Grabov. read more

We have brought our 2022 Hyundai to Burns for various repairs and recalls over the last year. Every visit there takes many many more hours than it should. Only a few weeks into owning our car one of the handles broke. I called to make an appointment to have it replaced. They made me come into the shop to diagnose the problem -- that took 4 hours of waiting in the waiting room. Then they ordered a new handle from the manufacturer. When it came in they let me know that it had arrived and I made an appointment to have it installed. I arrived at my appointment time. They confirmed that they had the part. I sat in the waiting room for 3 hours. Then I went to check on the progress with the gentleman handling my car. He called over to they people fixing my car. Those people said that they couldn't install the handle because it hadn't been painted to match the car yet. Why would you make an appointment with me to install a part that wasn't ready to install? And if you were going to do that, why wouldn't you paint the part between the date I made the appointment and the actual appointment. It was a complete waste of my time. Then, of course, I had to make a THIRD appointment to have my new handle installed. Now, a year later, there was another part to be replaced (the latch on the trunk). They ordered the part. It arrived at the dealership. I made an appointment to have it installed. I arrived at the appointment time. There were two other recalled things that they said they would fix while I was there, and I asked them to fix, or at least look into why the back seat phone charger ports weren't working. I left the car this time instead of waiting -- I have learned my lesson. The person in charge of communicating with me said the car would be ready around 3:00 (I left it there at 9:30am) and that the part was in fact there. At 3:30 I texted him for an update. At 4:00 he replied and said the recalls were completed and that he would check on the other two things (the two things I actually went there to have fixed). When I arrived there at 4:30 I was told that they "didn't have time" to look into the charging ports and that the latch part they ordered and were going to install wasn't the right thing any more. Hyundai has changed the replacement part for this. Why would you have me come into the dealership to fix something that they couldn't fix and knew they couldn't fix before I arrived? As icing on the cake, when the car was "finished" they said it was out in the lot with the keys in it. I went out in the rain and found the car with the driver side window down -- the inside of the car was all wet. Both of these experiences lead me to believe that the parts department, the people who actually fix the car, and the customer-facing people don't communicate. This lack of coordination and professionalism cost me many hours and caused me a lot of frustration. We will not be going back to Burns for any more car repairs, and certainly not to purchase our next car. read more

I'm leasing a 2018 4cyl, 1.6L Turbo, Automatic AWD Hyundai Tucson from Burns Hyundai in NJ. First things first: The dept. of energy states that his vehicle has an average of 24mpg in the city and 28mpg in the highway totaling in an average of 25mpg combined. Hyundaiusa.com has a similar mpg differentiating in 1 or 2 miles difference. Burns Hyundai (as well as other reputable online sources) have told me that this vehicel has a 16.4 gallon tank. So, if we take into the account the combined 25mpg stated at the dept. of energy and multiply that by the number of gallons in a tank we get the total amount of miles this vehicle should put out: 16 gallons (I'm rounding down) x 25mpg=400miles to the tank. With the above being said; for the first two months of driving the vehicle I started having concerns about the mileage the car was putting out. I was getting about 15 mpg in the city and barely 21 mpg on the highway; giving me a total of no more than 250 miles to the tank (as oppose to the 400 miles to the tank the Tucson should be putting out). Furthermore, the second issue I have with the vehicle is that filling up the tank from literally 0 miles left, on absolute Empty, running on vapor, coughing drops, almost pushing the car to the gas station empty..the tank would NOT fill up to more than 13 gallons and some change. I felt that maybe I was being too detailed and anal about the whole thing. So I decided to drive the car in different styles to see if I could accomplish the advertised mpg by Hyundai. I drove the car with barely any acceleration from a rested stop to a very slow acceleration, to fast acceleration to just below the speed limit (25mph) and cruised, to anywhere in between. I did this in variation with every other filled tank to get at least two different results. Nothing worked. I was still getting 250 miles to the tank and the average mpg increased by only a mile or two depending on the style of driving. Finally, when I brought this to the attention of Hyundai and brought the car in for it's first service, they supposedly ran some diagnostics and then told me that they couldn't figure out what the issue was and sent me on my way home. Even showing them my evidence that the car does not fill up more than 13 gallons from Empty and close to 0 miles left, they didn't want the headache to figure out why. So, as the issue continued, I annoyed them with emails and phone calls asking them bring this issue higher up their chain and see if Hyundai Corp. would do anything about it. NOTHING. The only thing they did was email me pdfs on "How to do a fuel consumption evaluation procedure". So here I am still stuck with a low-performing Hyundai Tucson from Burns Hyundai and an staff unwilling to help me further. Aside from my advice not to go to this dealership, I would also advice NOT to get a Hyundai at all!! read more

While temporarily switching cars with my father for two years, I've had to make a few stops to the local Hyundai dealer for some repairs and a recall. Scheduling usually isn't too bad, but if you want a Friday evening or weekend appointment, you'll probably have to book a few weeks out. The customer service with repairs has been pretty well. They are pretty good at explaining everything to me that they did to my car, and what needs to be done in the future. They are usually pretty accurate about their wait time when you leave off the car. There's coffee and donuts in the waiting area (look UP to find the donuts) and there's a Smash Burger and McDonald's within reasonable walking distance. Pricing overall can be a bit steep for repairs, as expected for most car services. In my experience, I've never had anything in my car tampered with- a reason why I avoid the smaller repair shops. read more

Not trustworthy at all. They will tell you anything over the phone or online to get you into the dealership. Then when you are there they tell you sorry, such and such shouldn't have promised you whatever. I drove 1 hour for their BS and lies. read more

Service Department: Very pleased with the service that is provided to my husband and I when we bring in our vehicles. Appointment scheduling is easy via online but can also call as well. Waiting Room area is nice with complementary snacks and drinks available to those who are waiting. Very much appreciate the extended hours for the Service area that starts before the Sales Department opens. read more

Let me start off that the salesperson is great. I referred my sister here to get a lease on an Elantra. Everything went well. I found out about the referral program. I received a check for $200 from Hyundai. I was supposed to receive a check from Burns for $100. It's been a year now and have given up on seeing that money. There are other car dealers to work with! read more

My husband has had TERRIBLE service and customer care from Burns. He waited 3 weeks for an appointment for regular servicing and AC that would not work (car is 1 year old). They did the oil change but never even looked at the AC. Asked to leave it another day. Next day, received a call at 4:30 PM stating they could not find the problem. Told to bring it back on Monday. Called twice to the customer representative (busy with other clients) but never received the promised return call. At 4:30 PM got through and was informed "No one looked at it, it's now on the schedule for Wednesday ". Customer Service Representative, Kevin, denied ever stating anything about the car being worked on. My husband confronted him with a voicemail from him that said they were working on it. He just sat there. No admission of what he stated, no ability to speak with a manager. DO NOT SCHEDULE YOUR SERVICE HERE. DRIVE A LITTLE FARTHER AND USE A COMPANY THAT DOESN'T HONOR APPOINTMENTS AND LIES TO YOU! read more