Truly if I could have met Indiana Madden and the vet tech we had today for Kali. I would never go…read moreanywhere else. We've had a few different vets in between coming here and today made me feel really good. Thank you for being so sweet with her. Even though she's a little grumpy old lady:)

we've been here about two times already. I really like the vets here. The staff is really nice. My…read moredog seem to be really comfortable.!

I've been taking my dog, Olly, to Walnut Creek Veterinary Hospital for several years and have…read moreconsistently had excellent experiences. Dr. Dana Thistlethwaite is his primary veterinarian, and I can't say enough about how thoughtful, thorough, and caring she is... she takes my concerns seriously, explains her recommendations clearly, and I always feel like Olly is in very capable hands. Most recently, Olly had a dental cleaning and a small mass removed. Dr. Thistlethwaite and the team took wonderful care of him, kept me informed, and his recovery went beautifully. (Also, his pathology came back benign, which was a huge relief.) We've also had very good experiences with Dr. Cayton and Dr. Ikezawa. I really appreciate knowing that when Olly has needed care and his regular veterinarian wasn't available, we've had other veterinarians at the practice who have taken excellent care of him. Over the years, Olly has been seen for everything from routine care to ear and skin issues, dental procedures, and surgery. The staff have always been kind and patient with him... and with his occasionally anxious human. I'm very grateful for the care Olly has received at Walnut Creek Veterinary Hospital and highly recommend them.

These folks are wonderful. We have a really challenging cat (terrified, really hard to manage when…read morescared) and they were so patient and kind with her, and helped us get her through the procedures and back home safely. Our kitty is now home and recovering well!

We've been taking Espy to Modern Animal for the past 3-4 years, and experiences like this are…read moreexactly why we continue to love them. About two weeks ago, Espy suddenly developed a limp, so we brought him in and had X-rays done. He seemed to be getting better, but after playing with another dog over the weekend, his limp suddenly became much worse. Naturally, we were really worried. It was Saturday, and all of Sunday's appointments were already taken, so we started a live chat with one of Modern Animal's vets. The vet was incredibly helpful. They asked us to upload a video of Espy walking, talked us through what they were seeing, gave us guidance on what to do next, and - just as importantly - gave us some peace of mind while we monitored him at home. We were also able to refill his medicine through the APP which allows us to pick them today. What impressed me even more was that on today (Monday), Modern Animal proactively followed up to ask how Espy was doing. I was able to send them a new video showing that, thankfully, he was already doing much better. It may seem like a small gesture, but that follow-up meant a lot to us. The entire experience showed what Modern Animal does so well, the combining technology and convenience with genuine care.

While the Walnut Creek location is my usual go-to, I also frequent the Berkeley location, and my…read moreexperience at both has been absolute A++. I feel entirely comfortable with every vet and technician I meet--it's always clear they have thoroughly reviewed Coltrane's records before even walking into the examination room. During our appointment yesterday, vet tech Ana not only took incredible care of my pup, but she also patiently answered a handful of random questions I'd been saving up for our annual visit in August. Everyone on the staff is incredibly well-trained and knowledgeable. From a user standpoint, the technology is a game-changer. Being able to seamlessly schedule appointments through the app or get quick advice via virtual care--often saving us an unnecessary in-person trip--is a massive benefit. Vet care is a frequent topic of conversation among pet parents, and I always find myself recommending Modern Animal. While veterinary costs are high everywhere these days, the value here is unmatched compared to my previous vet. Having access to multiple locations across the Bay Area (especially crucial if an urgent issue pops up) combined with 24/7 virtual care makes it worth every penny. With their recent merger with Chewy--a company renowned for stellar customer service--I have high hopes that this exceptional level of care and community focus will continue. Highly recommend!

Our Dog Peanut got very sick and needed to see an Internal medicine specialist. We had the best…read moreexperience with VCA Encina, Dr Nurre and his team. They reviewed Peanuts X-rays, promptly got us an appointment and talked us through all of the treatment options. They made sure not to do any extra procedures and treated our dog as if he was their own pet. We had to see them over a period of almost 4 moths and during that time all of our experiences were excellent.

We had an incredibly challenging weekend. Our sweet boy Gustaaf, potentially ingested an unknown…read morequantity of mothballs after getting into the trash where we had discarded them. We had no idea how many, or if he had eaten any at all. In a panic, we searched for a nearby emergency veterinary clinic and found one that took Goose in right away. They had us contact poison control right away, who helped us determine what kind of moth balls it was, and therefore worked with the vet for treatment. They kept him overnight and into the next day as a precaution. I was a complete mess, dreading the thought of losing him this way. At 12 years old, I know I will face that day eventually, but not like this--due to our own dumb oversight. I'm still sick to my stomach over this crazy situation. We were fortunate to have an exceptionally kind and knowledgeable young veterinarian, Dr. Heeg. It felt like fate brought us to her. Thank you God!!! I'm immensely grateful to the entire staff, not to mention our gratitude to Dr. Walters, who took care of him overnight. This clinic has secured my loyalty for life! Thank you so much, Dr. Heeg! . We are officially adopting you and the clinic!

I brought my dog in for a few vaccinations and because he has had negative experiences in the past,…read morehe was really anxious and extremely jittery and shaky. The staff here handled him with absolute care and were very kind to both myself and my dog. I also approving able to go in the room with my dog as he is being examined. It makes he and I both more comfortable. If you are looking for a place to bring your pet, I highly recommend Ygnacio Animal Hospital.

I was able to take my cat in immediately after calling and the staff and doctor were incredibly…read morekind, professional, and supportive. They took great care of my pet, helped put together a step-by-step investigation plan, and also answered our many questions along the way. Thank you, Layla, Dr. Nguyen, and everyone else at Ygnacio Animal Hospital!

Recently, I encountered a concerning situation with Muller Hospital's process of communicating to…read moreme that left me upset. I reached out to the hospital immediately. In response to my concerns, Dana, was genuine and compassionate. She acknowledged my right to feel upset and expressed her concern. Jamie then called me from Patient Services, eager to understand the situation and provide further assistance. The following day, I went to the hospital for my Shih Tzu, Fannie's, vaccine. During our visit, Jamie met with me and discussed our concerns. We spent time exchanging information and addressing any lingering issues. Jamie recognized my distress and assured me that the situation would be handled promptly and effectively, emphasizing that such incidents wouldn't recur. For me, this experience highlighted the importance of effective communication and understanding between pet owners and veterinary professionals. While the hospital's medical expertise is so highly invaluable, it's equally crucial to have a supportive and empathetic environment where concerns can be addressed and resolved. The hospital's handling of the situation demonstrated exceptional professionalism and care. By acknowledging the mistake, taking responsibility, and sharing the information, they provided a clear path forward and fostered a sense of trust and confidence. This approach is particularly important when dealing with our beloved pets, as it ensures that we feel supported and understood during challenging times. Thank you Ann Zeltner & Fannie

We have three dogs... Cooper, Jerry and Biscuit. They are patients at Muller Vet for over 10…read moreyears. There's plenty of parking and the office is clean and well organized. From the front desk staff to the doctors and assistants, this office has the best bedside manners. They are super friendly and professional. My husband and I never feel rushed during the appointments. I highly recommend this office for your pet medical needs.

I have been visiting this location for approximately one year. Prior to this, I utilized another…read morelocation, which did not meet my expectations. My feline companions also expressed discontent with the previous location. In contrast, my experience at the Walnut Creek location has been vastly different. My cats have developed a positive rapport with the staff here. Even my Kimber, who generally dislikes veterinary visits, is able to tolerate the staff. This is consistent with her personality, as she is affectionate at home and enjoys interacting with everyone, but experiences anxiety when placed in a crate and taken for a car ride, both of which she dislikes. My sweet girl fell ill and was diagnosed with kidney disease. The staff was exceptional throughout the entire experience and process of the passing of my beloved Joy. They demonstrated remarkable compassion and thoroughly explained each step. I cannot imagine navigating this difficult time without the staff's support.

Obsessed with this location of Banfield! Stacey at the front desk is an absolute gem -- always so…read morewarm, welcoming, and on top of everything (and she always has the coolest nail designs). Every staff member I've met has been so sweet and clearly adores my pup as much as I do I also really appreciate how upfront and honest they are about pricing, no surprises! I'm moving out of state soon and this place has made it so hard to say goodbye -- I'll miss this team! Wish I'd found them sooner!

Horribly and astonishingly arrogant and unprofessional people, from the front desk to the Managing…read moreDrs. They blame shifted their medically ignorant and neglectful malpractices onto me, the pet owner, and then just said, "sorry that happened to your cat"... Meanwhile, my cat is having grand mal cluster seizures 1.5 days after her annual visit for literally this exact issue, because they didn't give my cat the medication I dropped her off with that they prescribed her after diagnosing her with epilepsy the prior year! They said I misinformed the tech.... I'm sorry, what?! What was the misunderstanding? I handed her my cat and the medication and said she didn't get her dose this morning because no one instructed me to give it to her or not before her procedures. The girl said she would "definitely let the Dr. know" - verbatim. So all I get is a, "sorry that happened to your cat" - verbatim in a phone call and an email from one of the Drs. Oh, btw, I also got understandably frustrated with the Dr on the phone for the lack of real empathy and genuine remorse. The apology was not an apology, and she just kept asking me what I wanted as a solution. I said for you and your practice to take responsibility and figure out a way to gain my trust back! It was not a hard request, but she eventually hung up on me and then the next day, like a coward, she emailed me that they would no longer see me or my cat as a client.... BECAUSE I CALLED YOU OUT ON YOUR MALPRACTICE AND LACK OF REMORSE AND EFFORT IN FINDING A SOLUTION THAT SAVED A CLIENT'S TRUST IN YOUR CLINIC?! This low life actually had the balls to tell me that there was supposed to have been an intake form that they should have had me fill out. So.... again, I got dropped as a client for YOUR BAD PRACTICES?! So much more happened, it is overwhelming. I would never trust my pets here again. Very disturbing. Also, the bad comments I have read here are VERY true. I wouldn't believe a single positive review here, I am astonished they have any. They seem like fake reviews honestly. They claim that the prices aren't high - false. The staff is friendly - false AF. The treatment of the pets is great - SO FALSE. One more thing, I called out one of the Drs for being drugged up or drunk during my first ever visit there! She was so jumpy when my cat hissed a couple times (given animals can sense evil and Muller Vet, who I took her to once I got dropped, she was purring for and rubbing on the Dr who just understands that you treat pets with care) and I had to even navigate every step of the damn appointment. Her speech was slurred, her eyes were lazy, she couldn't tell me what any next step was... I called that out, have the emails, and just more of the same acknowledging BS. HOW IS THIS A SPECIALTY CLINIC?! This is the email I received regarding not giving my cat the medication. Note that I had called them to ask about if she did get her medication and they put my on hold for over 15 minutes just to determine that it was not in her notes, which shows me they do not complete their appointments thoroughly with documentation. The follow up call was 1 day later and she doesn't have seizures usually until 1.5 days after her missed dose. I also stated she had 3 seizures: "Good morning, I hope this note finds you and Emmy well. Maggie let me know you had some concerns around Emmy's phenobarbital administration while she was here for her exam last week. I was sorry to hear that she had a seizure the following day although I was a bit surprised since it wasn't reported to the technician who called to check on her at noon the following day. I have reviewed our records and chatted with the technician assistant who spoke with you at check in and assisted with the procedure. I can confirm that Emmy did not receive a dose of phenobarbital while she was here. I know dropping off your kitty can be busy and stressful and I did not see in your written notes and the technician assistant did not clearly hear you asking us to administer the medication while she was here so she did not receive it. Looking back, I do not think we would have been successful at administering any oral medication to her in the clinic due to her high level of anxiety. Unfortunately, she becomes very stressed here, which is why we need to sedate her to examine her. I hope this provides some clarification for you. Please let me know if there is anything else I can do for you or Emmy. Sincerely, Regina Roach, DVM Civic Feline Clinic (925) 930-9226

After multiple unpleasant interactions with the receptionist with green hair I've decided to…read morefinally come here and leave a review. It's too bad because I would give this place 5 stars if it weren't for this person who handles so many of the clinics phone calls and the checking in/out of cat moms and dads. Before I continue I definitely want to say that Dr. Kuperman is a wonderful vet and she has been absolutely amazing taking care of all of my babies since day one. So this review is honestly to get managements attention to the issue I have. The receptionist with green hair.. I'm unsure if they speak to clientele in a patronizing tone purposefully or is unaware of it, either way, I highly recommend management speak to them about this as it is incredibly unprofessional, and honestly unsettling because it is being done to clientele unprovoked. Secondly, this receptionist quite literally never problem solves. If I call on the phone I'm frequently met with cold responses and "I don't know, I'll leave a message and someone will get back to you in a day or two" (with nobody ever calling back), and if I'm in person they don't ask others around them to help find a solution it's just "I don't know, bye" type attitude which I don't find appropriate when it comes to medications and simple questions that could be figured out if she took the time to ask more questions or cared to resource out for some type of solution. Not to mention all of this non-problem solving happening while they talk to you with obvious annoyance in their tone to top it off. With this receptionist, I'm often told there isn't a solution or answer to my question, immediately shut down... but when I have to go out of my way to ask for another person to help me, the new person is able to find the answer or solution quite easily! And with a much friendly and welcoming presence. Overall, my experience with this individual has really made coming here unpleasant. I get that people have tough days and I get working in a vet clinic can be difficult, but having this be an ongoing issue with the same person is concerning. I'm sure I'm not the only one who has experienced this. Please, management, speak with your employee about this behavior so that it can be remedied properly.

Cheryl is truly amazing. I had to reschedule a few times because I simply wasn't ready to say…read moregoodbye, and she was incredibly understanding, patient, and accommodating throughout the process. Her calm demeanor, compassion, and presence brought so much comfort during one of the hardest moments of my life. Charlie Bear was so much more than a dog, he was my constant companion for 15.5 years, through every chapter of life. Saying goodbye was heartbreaking, but Cheryl helped make an impossible day a little more bearable and Charlie went so peacefully. I am deeply grateful for the care, kindness, and respect she showed both Charlie and our family. Thank you, Cheryl. I cannot recommend you highly enough.

Dr. Ramos gave us the best case scenario for a sad moment. She was easy to communicate with ahead…read moreof time and provided quick responses via text. She entered our home with kindness and empathy and did everything she could to make the process painless for both us and our beloved girl. After two weeks, we received our Gingers ashes in a beautiful wooden box with her name on it. Highly recommend Dr Ramos for your in-home care departure.

This is a difficult review to write because we ultimately lost our dog, but the staff at VEG did…read moreeverything they could to make it a compassionate experience. We brought in our Pomeranian because he was experiencing significant pain. I was expecting the visit to go like other visits I had before at other vet emergency hospitals, where they whisk your pet away and you spend all of your time waiting and wondering what is happening. Instead, we were escorted to a nice padded bench (that he promptly shed all over, sorry if you are still finding fur there) and most of the examinations and work was done there. The staff was so kind and friendly, coming over to check on us and give him pats and so much love. There was another emergency surgery happening when we arrived, so they were giving us constant updates to make sure we knew what was going on. When I spoke to the vet, she was kind and gave specific recommendations (rather than a past emergency vet experience where they just gave us options and expected us to know what to do). Unfortunately, it became clear that our Pomeranian was not doing well, as he started displaying severe neurological symptoms and declined rapidly despite the treatment for his pain and a UTI. The vet ultimately suspected a brain tumor based on his behavior, and was very upfront and clear with us about his chances. Although it was devastating, we really appreciated how honest they were. We made the difficult decision to put him down (he had declined so quickly he probably would not have lasted the night), and everyone was so kind during the process. They gave us time to be with him and were so kind and sympathetic during the process. Although I am still heartbroken at losing our dog, the fact that we were able to spend so much of his last day actually being with him was something we really treasured, especially since the loss was so unexpected.

Today I brought in a small wild bird that had been attacked by my neighborhood cat . It was very…read moreseriously injured, and I was heartbroken. When I arrived and called from the parking lot, someone came out immediately to help. The veterinarian carefully examined the bird, patiently explained its condition, and told me the kindest thing was to let it go peacefully. I was devastated, but the doctor reassured me that the little bird would not suffer anymore and that euthanasia would relieve its pain. The veterinarian was incredibly patient and compassionate. RIP, little bird. I hope you have a peaceful and happy next life.