we've been here about two times already. I really like the vets here. The staff is really nice. My…read moredog seem to be really comfortable.!

I am writing to thank Dr. Maag and the amazing staff at Animal Care hospital for keeping my sweet…read morelittle dog alive for over a year past the terminal indicators of his CHF. We came to Dr. Maag truly at the end of our rope--his hospital was the only one who would provide a reasonably priced emergency echo right away during a health crisis. This was followed by excellent care--Dr. Maag spent hours over the course of a year, figuring out the complex medication regime that would keep my little dog (born with a heart murmur) alive and happy. Dr Maag was very kind, smart, thoughtful and gentle both with my dog and the human that my dog brought with him. He was creative, competent and careful with his recommendations. He was collaborative, never pushy, and I felt like we made the hardest decisions together, taking into consideration all aspects and alternatives. My dog loved his staff and medical techs and they were so good at making a nervous doggie comfortable. I felt like both Dr. Maag and his staff were as sad as I was when we got to the end of a really good run with my dog. If your pet has a complex health condition and you want to be treated well and feel like you can trust your doctor and the staff, Animal Care Hospital is the place to bring your fur baby. A heartfelt THANK YOU!

I have come here with multiple pets (cats and dogs) and each time have had great experiences. I…read moreappreciate that the staff will actually try to work with you when it comes to urgent appointments, or getting answers from the vet. There is ample parking and when you get there they have a separate entrance for dogs and cats which I appreciate. Their seating area for dogs is almost in a cubicle style so it allows you animals not to be sitting right next to another dog (in case there are issues). All of the doctors have been great and I appreciate that they provide options and it is not all about making $$ off of the patients. Their prices are a little high, BUT I would pay those prices any day in order to have a great vet and perfect customer service.

Brought my roommates elderly cat since she was stuck at home with food poisoning…read more The staff were very friendly and greeted us with smiling faces. We were in there for about an hour, but we had multiple tests to run. They helped calm my anxious cat. I was happy with their service and would consider bringing in my own pets in the future.

While the Walnut Creek location is my usual go-to, I also frequent the Berkeley location, and my…read moreexperience at both has been absolute A++. I feel entirely comfortable with every vet and technician I meet--it's always clear they have thoroughly reviewed Coltrane's records before even walking into the examination room. During our appointment yesterday, vet tech Ana not only took incredible care of my pup, but she also patiently answered a handful of random questions I'd been saving up for our annual visit in August. Everyone on the staff is incredibly well-trained and knowledgeable. From a user standpoint, the technology is a game-changer. Being able to seamlessly schedule appointments through the app or get quick advice via virtual care--often saving us an unnecessary in-person trip--is a massive benefit. Vet care is a frequent topic of conversation among pet parents, and I always find myself recommending Modern Animal. While veterinary costs are high everywhere these days, the value here is unmatched compared to my previous vet. Having access to multiple locations across the Bay Area (especially crucial if an urgent issue pops up) combined with 24/7 virtual care makes it worth every penny. With their recent merger with Chewy--a company renowned for stellar customer service--I have high hopes that this exceptional level of care and community focus will continue. Highly recommend!

Dr. Ha Amazing and the best …read more Professional with clear communication about assessment and treatment plan and costs. My cat Kio recovers well. Also Assistant very nice and professional as well as front of desk personal

Dr. Aengus is awesome My doodle hides under the chair. Dr. gets down on the floor the whole time…read moreshe examines him. She is so loving and gentle with him I like how she takes the time to explain things to me. The whole office does the same thing I trust them they have his best interest in mind always 5 stars

My wife and I had to euthanize our cat, Mighty, due to old age and health complications. We went to…read moreVCA on Sunday around 12:30am. We were luckily the only ones there so there was peace and quiet and Mighty wasn't scared on his last day. The staff was really compassionate and caring, as if Mighty was their own pet. The process was sad but we deeply appreciate the time they let us have with Mighty and that they explained each time of the process. It was peaceful in the end and my wife and I are relieved that Mighty is no longer in pain and gets to have a nice restful sleep. We've brought Mighty to VCA before and we highly recommend them. Out of all the ERs we've tried, VCA has has the best care for Mighty and they truly know how to handle cats. Thank you VCA staff for all that you've done for our beautiful best boy

We were so happy to learn that Dr. Bedros moved his practice from All Bay to Ygnacio Animal…read moreHospital. He is so kind and gentle with our little Marigold. I highly recommend. The clinic is also open on Saturdays - a huge plus for working families.

Fast results and treatment. Knowledge doctor and nice staff. I now have to bring my other two cats…read morein. Can't afford all three at once. It cost $670 for blood and urine test. Urine has crystals so new diet was put in place, more $ special food for kidneys.

Our whole fur family loves this vet! We personally see Dr. Harris and the girls in the PT…read moredepartment. I've had nothing but great experiences with the staff, availability of the schedule, cost, and most of all car for my pets. We've been here through good visits and sad visits and they have always made us feel good leaving the office. I have gone to many vets over the years and can confidently say I do not plan on going anywhere else as long as this office is around. Thank you to everyone at the office who takes care of not only our fur babies but us as well!

This place is wonderful. It was not our pet's hospital but it came recommended and we are…read moreconsidering moving to them when it comes time to adopt another family member. Disclaimer: this review is based off a single brief but poignant experience we had with them, and not as a long-term client of theirs. Our beloved pup died suddenly and very unexpectedly in Spring and in our shock we were at a loss of how to handle everything post-passing. We brought him into Muller at our neighbor's recommendation to discuss cremation and after-care. The staff here are beyond kind, empathetic, patient, and warm. I credit the amazing staff here for helping turn a traumatic experience for our family with 2 young kids into a goodbye that was bittersweet, not rushed, and comfortable. They care for pets, alive and passed, yes, but from what we've seen, they also care for the people whose lives they are/were a part of. This is what an animal hospital should be!

I have been visiting this location for approximately one year. Prior to this, I utilized another…read morelocation, which did not meet my expectations. My feline companions also expressed discontent with the previous location. In contrast, my experience at the Walnut Creek location has been vastly different. My cats have developed a positive rapport with the staff here. Even my Kimber, who generally dislikes veterinary visits, is able to tolerate the staff. This is consistent with her personality, as she is affectionate at home and enjoys interacting with everyone, but experiences anxiety when placed in a crate and taken for a car ride, both of which she dislikes. My sweet girl fell ill and was diagnosed with kidney disease. The staff was exceptional throughout the entire experience and process of the passing of my beloved Joy. They demonstrated remarkable compassion and thoroughly explained each step. I cannot imagine navigating this difficult time without the staff's support.

Let me tell you about loyalty…read more Fourteen years. That's how long my dog Bella trusted Banfield. That's how long I trusted Banfield. And y'all fumbled her in the end. Everything was "fine" when she was young. Easy cases, routine visits, collect the check, keep it moving. But the moment Bella got old--when she actually needed real care, that's when the cracks showed. No, not cracks... the whole system collapsed. You suspected cancer of the tongue. You pushed a $300 test. I said yes because this is my dog, my family. Meanwhile, a specialist tells me that test can't even give real answers. But guess what? My money was already gone. Then you come back with, "Good news, no cancer!" Oh really? Because when I bring her back, after she sits in a crate ALL DAY, you hit me with: "Oh...the test is inconclusive." So what exactly was the good news? Because from where I'm standing, that was confusion wrapped in a bill. Fast forward. Bella is struggling. Constipated, uncomfortable, clearly declining. I call for help. And what do you recommend? Psilocybin. Yes. That psilocybin. Like I'm supposed to go pick up psychedelic mushrooms for my dying dog. I checked Target. CVS. Nothing. I call back, you double down. I go to a pharmacist, they look at me like I've lost my mind. Turns out you meant something like Metamucil. So now I'm grieving and fact-checking my vet? And let's talk about access, because every time I called, I'm sitting on hold for 20 minutes like I'm trying to win concert tickets. This is a veterinary office. Not a radio station. Now we get to the day. Bella's last day. I bring her in for a follow-up, and the front desk is asking me about dermatitis. Dermatitis? My dog is declining, and y'all are reading from the wrong script. Disorganized. Rude. Confused. No awareness of the moment. Then comes the hardest decision I've ever had to make. The vet recommends euthanasia. I say yes. And a few hours later, my 8-year-old daughter and I are saying goodbye to someone we loved for 14 years. We paid for keepsakes--her fur in vials. Something small to hold onto. They ask if we want to wait. We can't. We're shattered. We choose to have it mailed. Weeks go by. Nothing. So now, in the middle of grief, I have to chase you down. You say, "Oh, it's ready--but we can't mail it because it's breakable." So the option you gave me... was never actually an option? I go in--reluctantly--because the whole point was not having to come back. And what do I walk into? More confusion. They can't find the fur. They're looking for the card. The card isn't even in an envelope. Nothing is prepared. Nothing is handled with care. Nothing is handled with dignity. Nothing is handled like this was someone's family member. Let me tell you the difference. I canceled an appointment with Bella's ophthalmologist--a doctor who barely knew her--and told them she passed. Within a week, they sent a condolence card. They donated to University of California, Davis in her name. That's what compassion looks like. That's what professionalism looks like. Banfield? You had 14 years with Bella. And when it mattered most--you showed me exactly what that loyalty meant to you. Nothing. Banfield stinks.

CFC is nothing short of amazing. After 16 years and 3 very loved and spoiled kitties, our final cat…read morehas crossed the rainbow bridge. From day one, Civic Feline has provided the absolute best, most compassionate care that I could possibly imagine. They're well run, organized, accommodating and so dedicated to top-notch care. Special kudos go out to Dr. Kuperman and Dr. Roach who have consistently gone above and beyond, from a medical and budgetary standpoint. Candid honesty, kindness and dedication through and through. Also, Lin at the front desk is so welcoming, friendly and dedicated. The entire staff is like a dream team. Thank you all so much for everything over these wonderful 16 years. Our entire family is so grateful for everything.

Good long-time reputation, convenient location. We have always received good, friendly…read moreprofessional care here and my cat tolerates all of it quite well. I have used several different vets in the past but I like that this one specializes in cats. No scary dogs in the waiting room!

Unfortunately, we've had to make the call twice : ( But the experience was all heart. Thank you so…read moremuch for helping us care and say goodbye to our pups.

This is overdue. I can't express how much this whole team helped me after my tiny fur baby passed…read moreaway. I was scared to hand her over because I didn't trust that I'd actually get her ashes back (I fear some places lump all pet ashes together). I called all over the bay area and no one gave me enough confidence until I spoke to Dr. Ramos from P.E.R. She actually spent a lot of time hearing me out, then making calls to ensure all of my fears were just that- fears. I was treated with respect and kindness. When I brought my baby to the center I was given space and time with her to grieve before she was taken. This was much harder than expected so their set up and process was appreciated. The team was very communicative and helpful. When her ashes were returned to me a couple of weeks later, I was extremely touched that they felt moved by my baby's story and had kindly added little treasures that I will always cherish. I never expected to lose my beloved pet and I don't wish this on anyone, but having this team help get me through it was a gift. If you're reading this it means you're probably grieving your own loss. I'm so sorry. Have faith and confidence here. Thank you from the bottom of my heart, Dr. Ramos and Pets Eternal Rest team.

I cannot thank the team here enough for the incredible care they provided for my dog, Duke…read more Emergency vet visits are always stressful, but Tiana, Zoey, Dr. Molly, and Dr. Rudin were all absolutely fantastic. From the moment I called and then when we arrived shortly after, they were caring, understanding, and genuinely invested in Duke's well-being. The clinic itself was pristine, and even though there were a lot of animals being triaged when we were there, the environment did not seem chaotic at all. They ran everything so efficiently. The team reallt went above and beyond to help ease my nerves, explaining everything in a very calm, thorough, and easy-to-understand way. Having that level of clear communication and compassion during a scary moment made all the difference. I am so grateful to everyone there and would highly, highly recommend them. Thank you!

Today our family made the extremely difficult decision to put to rest our 12 year old Rhodesian…read moreRidgeback, Ruby. She was an amazing companion and I struggle to hold back the tears while writing this review. The staff at VEG was simply amazing, and Dr. Shannon took the utmost care to explain everything and give us the necessary time to make the decision on what would be best for Ruby. There will never be another dog like her, and we want to express our gratitude to the staff for showing the grace and consideration through Ruby's final moments. We even gave her Hershey's kisses drops which were in the room for a final "meal". We wanted to leave that taste in her mouth as she passed. THANK YOU!!