Returned the lug nuts that the O'Reilly Auto Parts, on Washington St. said I needed, see my review…read moreon that one. Anyways, what a difference from the on Washington, Michelle took care of the return and also ordered the remaining 8 she didn't have and told me that they would be ready to be picked up in 2 hours. If only all of O'Reilly Auto Parts employees were this competent, this is the only O'Reilly I will use from now on!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I needed new fenders for my boat trailer and after calling around they had the best price. Service…read morewas excellent. I highly recommend this place for and trailer parts.

Helpful & friendly staff. They had all the trailer parts my husband and I couldn't find anywhere…read moreelse and at wayyyyy cheaper price too. Definitely recommend.

I came in for a new battery, and while the staff was friendly and helpful, the battery itself was…read moredefective. Pretty unfortunate that we had to install the new one, find out it was defective, then switch it back out (for the old one) and jump start the car again. It was also the only one of that battery they had in stock, so I eventually needed to go elsewhere. All in all, fairly frustrating--but not the staff's fault.

I came in for two simple things: to get the battery in my car key replaced and to have the rear…read morewiper changed -- both easy tasks if you have the right tools and basic knowledge. Unfortunately, neither one was done correctly. The battery in my key fob was installed wrong. When I pointed it out, the employee argued that my car's system must not be working -- even after I explained it was new and replaced less than a year ago. He then claimed the old battery was installed the same way. Unbelievable. Then, while trying to replace the rear wiper, he nearly broke the handle and admitted, "I don't know how to change it." There is more to it but I just went back and asked for my money back and left. To make it worse, the manager's attitude was just as bad -- completely dismissive and unhelpful. Very disappointing experience. You'd expect O'Reilly's to have trained staff who know the basics and treat customers respectfully --solving car issues accurate and well done!

Michelle great customer servic. very helpfu!! Any questions had were answered. knew exactly what I…read morewas looking for.

I started my van this morning and the battery light was flashing. I drove right over to my local…read moreneighborhood O'Reilly and was helped by Tammy. She was amazing and brought out the computer to check my charging system and battery and let me know that my battery was no good. She was so kind and helpful and just wanted to really thank her very professional.

Was helped here with a car battery charger and man does work thank you so much I wish I got his nameread more

We needed a specific size snow chains on our way up to big bear, napa ordered them to be delivered…read moreto Colton store so we could pick up on the way..traffic was so bad that we arrived an hour after the store closed and Chris was kind enough to wait in the parking lot with our chains until we arrived..we were so very grateful to Chris.

So I have been calling around all morning for parts for my vehicle and I normally go to California…read moreauto supply in Pomona when I called them they said that they didn't have the parts but they would order them from parts Authority in San Bernardino who had the parts and my total is gonna be $114.14 And that they would be delivered to Pomona by 1:30 PM I said can I just pick them up in San Bernardino and they said yes call parts Authority in San Bernardino so I did and for some reason they were trying to charge me $20 more for the same exact parts and they would not have to drive it to Pomona And I said why are you charging me more than they are and they're buying the parts from you the same exact parts the guy was like I don't know who that is but these are our prices. Very rude. Maybe learn some customer service skills. Of course I called back California auto supply in Pomona who I guess was acquired by parts Authority this year hopefully they can learn some better customer service skills

Their packages came to my house instead of to their desired destination, call their New York office…read morethe next day they had everything picked up and rewarded me with a lot of hats and gifts. I thought they were pretty cool considering.

Extra long lines. They have Spanish music plan so loud you…read morecan hear it outside no urgency for customer service

The manager with grey hair was rude towards me & didnt help with my issue. He was unprofessional…read moreand bias.

Ricardo took great care of me and my van that had a cracked muffler! I stopped by for a quote and…read morehis price was great. I told him to get it done and his team did just that. They were quick but did the job right!

Ricardo at FMS was amazing! He helped me through every step of purchasing a catalytic converter and…read moreinstallation on my class C RV. He reassured me it was the right one for my RV and asked my permission before replacing extra pipe that would charge a little extra. The repair cost was very reasonable and they were done in about 2 hours. The office area and bays were clean and appeared well maintained. Then when I went to smog it and had issues, I called Ricardo about 5 times and he was always patient with me and the smog operator. Then he actually took my problem off my hands and gave me a better smog place to go to. I seriously appreciate his help so much and would take my car here any time. Thank you Ricardo!