Truly the worst Apple Store I have ever been to. I got a defective iPad from Apple and they did literally nothing to help. They just offered for me to buy a new one at full price! Unbelievable. read more

The store moved upstairs. Still a big store with a lot of products. However the staff is not so occupied lately. Was not impressed by the none computer/phone/tablet availability Was looking for a card reader and they don't have one..... Therefore 2 stars only because one need to support what you sell read more

I've been a long-time apple user since the early 2000's and have had some of their early MacBooks. Is Brandon his name? I don't understand how this guy still works here. 3 months ago, my wife came in to upgrade to the iPhone 6 plus, and this guy tells us to stand to the side even though we have an appointment. "Someone will be with you." Well...that turned into a 45min wait, until my wife asked for the manager. Apparently Brandon forgot we were just standing there. Fast forward to a week ago and the camera on my wife's phone cracks. We make an appointment online and go into the store. Little did we know that Brandon still works there, and he's the "specialist" helping us. My wife carefully explains the situation and Brandon stops her mid-sentence. Basically calling her a liar and that it's sapphire crystal - "It doesn't break and that he's only seen it happen once." Well...if you've seen it happen before, than it's possible right? So while he's calling her a liar, another apple "genius" knocks over the gigantic glass genius bar and it hits my wife. Doesn't apologize, just walks off while Brandon just tells my wife she's a liar. This store is despicable. read more

The place is crowded on the weekends, but the service is great, and the parking is free. I love that. The genius bar is great- I have walked in several times without an appointment, and been given one in a few minutes. I like that receipts get emailed to me. I usually loose those. During tax season, when I needed the receipts for a few big purchases, I just searched through my email, and there they were! Perfect. read more

You know that girl, the hot, amazing girl who knows she's hot and amazing? The girl who lets guys shower her with money and gifts while she barely acknowledges their assistance? The girl that you spent 3 months chasing, emptying your bank accounts, only to find out that she barely remembers your name and has been dating 12 other guys at the same time? Yeah? Welcome to the Apple store. Please take a number. read more

Satisfied Seattle to Bellevue Apple customer. I bravely made an appointment with the Bellevue genius desk on a Friday night at 7:30 p.m. it took me 50 minutes to drive across 520 and the store was nuts, tons of people, but the well staffed store handled it brilliantly. They were efficient and helpful to EVERYONE who walked in the store. Having worked in retail I was impressed. Even though my appointment started late, it was worth it. They worked through the list of appointments, helped walk-ups and kept checking in on those of us who were waiting. Every customer was given their full attention. They were helpful and friendly during a time when they could have easily been frazzled. When it was my turn the person who helped me went above and beyond what I'd originally come in for. They took great care of me. The professionalism and customer service Apple provides at the Bellevue store is the reason I will continue to go there for all of my Apple needs. read more

We had occasion to stop into this Apple branch when we were on the east side. It's a large store but the University Village is definitely bigger with more staff. They are located on the second floor, so park at the Macy's entrance on Bellevue Way unless you're really wanting to walk through a mall. With no time to purchase online and wait for shipping, we headed inside to the shop and thankfully got our item quickly. They had the item that we needed in stock and the price point was the same everywhere we looked. Staff experience was not as expected. I felt like the staff member was impatient with me and my issues. Maybe she had a bad day? I've usually experienced excellent customer care in the stores. read more

I am a long-time lover of all things Apple, so I've been in this store a couple of times: getting my first iPad repaired, getting the kid's first iPod - and then iPad - and then getting that repaired, and so on. Yesterday, I popped in first thing in the morning, because my beloved first-gen iPad was really, truly, at the end of its useful life. My experience was everything I love about The Apple Store: Someone helped me right away, didn't try to upsell me, and then answered all my questions until I was really, truly done. I bought an iPad Air2, and the salesman very helpfully told explained how I could use a personal hotspot from my iPhone if I didn't have WiFi access for some reason - which allowed me to spend a few extra dollars on memory that I did need, rather than data capability I don't. I appreciate that kind of help, along with the time he spent helping me get what I needed off my old iPad and onto the new one. Can you save a few bucks going elsewhere? Yes, and I thought about it, but sometimes it's worth paying more for good customer service, and that's what I've gotten, every time I've been to this Apple Store. read more

I bought a phone for my son for Christmas and realized the next day that was a bad idea. The guy I bought it from told me I had until the 8th to return it. It's the 7th. Now they're telling me I can't return it since it's through Atnt and their return policy is 2 days. 2 days! Seriously!?! This is just ridiculous and beyond horrible customer service. They're Apple so they just don't care. Everyone will just continue to buy from them. read more

My MacBook Air battery was pretty much gone since Dec 2012 after going through the airport screening. The only way I was able use my laptop was if the battery charger was attached to my laptop. If the charger accidentally popped out, my laptop would totally shut down and not store any data. So, finally, we decided to make an appt to the Apple Store at the Genius Bar. We were there 10 min early for our appt, and apparently they wouldn't see us early until the actual appt time. Then, when my husband finally got help, they were telling him how my battery was not working at all...DUHH!! we already knew that. They didn't have the battery I needed in stock and told my husband that they would order it and call him, which would cost about $150 with them replacing the battery. My husband thought it was a bit pricey considering he searched online prior to us even making this appt on how much the battery would cost, which would be about $70 and the screwdriver to open the laptop is between $5-15 depending which type you need. he tried to ask the guy at the Apple store if he can sell him the screwdriver needed, but he told my husband that they can't do it and that there's no other place that had that "specific" screwdriver for an Apple laptop--meaning my husband would "have" to go to them...then my husband asked if he bought the battery online himself, can he bring that battery in and have them replace it...Again, they said "no" since it didn't come from their store even though it's actually an Apple product, but from a third party. They even tried to "convince" my husband that IF he replaced the battery on his own, he might get "shocked" and so he needed to have a "professional" do it... My husband had them go ahead and order the new battery, which they kept calling us once they received it in their store, but my husband went ahead to buy the battery online for $70 on Amazon...we went to Fry's and bought a set of screwdrivers that actually fitted the screws for less than $20 and my husband replaced my battery within 5 min.. All my data was still in tact, he didn't get "shocked", and we saved $60. Check online first for a better deal before going to the actual place if you aren't afraid to do things on your own since I feel it saves you so much money/time. Just this first time in dealing with Apple's "Genius Bar" was such a let down since we felt they cared more to take your money than to helping you out.... read more

The front staff members and the technicians are very friendly and helpful. My iphone 6 has some battery problem and I brought it to the Apple Store to fix it. Upon arrival, the lady by the door asked how she can help me today. I told her that my iphone has some battery issue, and she showed me that I can check in with one of the staff at the Genius Bar. The staff took down some of my basis info, and he quoted that the wait down was approximately 45 minutes. I like that Apple will send you a text when it is close to your check in time. Later, the Apple technician, David, run the diagnostics program on my iphone, and he told me what is the cause of the battery issue. He mentioned that the average iphone battery life is 700 to 1000, and my iphone battery is 708. He recommended me to change a new battery for $79 which is the same as what my boyfriend told me beforehand. He checked if there's any new iphone 6 battery in stock but unfortunately not. He suggested that I can go to the UW store because they have it right away. and he can hold the part for me. On the other hand, he gave me the alternative solution that they can order the parts and send it to the Bellevue store. Two days later, I received an email update that the new battery is ready and i can go back to the Bellevue store to change it. Pretty efficient service and great follow up! Thumbs up!!! The reason that I deduct one star is because the wait time at the Genius Bar was a little bit long. read more

If you are going to tell your customers no......please do it faster. I walked into the store at Bellevue mall and saw about 8 employees standing around doing nothing (not a lot of customers) and then one guy with an Ipad and a line in front of him with about 8 people. Immediately I knew where I was probably going to wind up. I live more than 2 hours from the nearest Apple store and my wife,s MacBook pro gave up the ghost. I needed to attend a meeting in Bellevue so thought this would be an easy errand to get my wife back into computer land bliss. My plan was simple, describe the problem to someone who was smarter than me about this stuff, turn it over to them. Their magicians would magically make it work again, I'd pay a small ransom for its return and they would mail it back to me......easy right. Hold on there....I'm obviously thinking about something like customer service....hahaha. After waiting for my turn, as the nice guy with the line up in front of him helped each person answer questions about their apps, their backups and their battery life it was finally my turn. Oh......you won't listen to the problems I'm having with my machine and there is no way you can take it, fix it and mail it back to me......even if I pay for the shipping.....Wow....what happened to taking care of the customer in front of you.....if I wanted this kind of service I would have bought a microsoft machine (LOL) So, next chance I get I need to block out at least an hour of time to call apple and set up a repair process for them to send me a box, I mail it to them, then the magicians can get ahold of it and they can mail it back. Oh well, by the time we get it back and with me getting older, Christmas will be here and I'll forget all this nonsense and a package will arrive in the mail and I'll wonder who sent me this cool box ;) Love Apple products....hate the personal or lack of personal service. read more

Came here w/ my mother-in-law who had her iPad in Chinese and the volume was "not working". They said to her, you can turn in your iPad and get a new one. The speaker on your iPad is broken. Decided to take the unit home and play around w/ it. Press the Siri button and the speaker is working. So much for their knowledge. Guess it was easier for them to just have you replace the unit and take more $ than to actually help resolve a simple issue. read more

I'm a bit of an Apple fan girl so this review is probably very biased. I came in here this past weekend to get a new iPad - woohoo exciting!! I got helped immediately, they got me exactly what I wanted very quickly, and got me set up. The guy checking me out even gave me 10% off my purchase cause I told him about how I used to work at an Apple store in Dallas back in 2007. So nice of him!! I definitely did not expect that. read more

Wow, their new location in Bell Square is GI-NORMOUS! It makes their previous store look like a closet...well, it was. I went in today for an iPhone issue. It was still covered by Apple Care, so they replaced it without any issues. Service was amazing and quick. My appointment was at 10a and I was helped right on time. Everyone was super nice and helpful. I talked myself into buying a couple of things I definitely did not need... like a new iPhone case. What?! Love their new location and the size of it. Great staff. read more

Huge shout out to Ali and Amir for their hard work and patience getting my daughter's phone replacement done without a hitch. What took 3 hours over 3 calls to Sprint with no resolution was solved in a short time once in the store. It was a bit complicated switching memory of contacts and such to a non-sprint phone, but hey did it with no irritation sent our way. While I waited for my daughter to work with them, I must have had a dozen reps asking if I needed any help. Tough store to get to since Bell Square is a zoo for parking, but once there, we were well taken care of. Thanks! read more

Up front full disclosure. I am a former Apple employee. Now, with that out of the way, onto the review. Mrs. jeffd's MacbookPro (rev 1) was in death throws so I ordered her a new MacBook. By the time it arrived, the MacBook Pro bit the dust and left me wondering if the data could be gotten without having to pull out the drive and put it into a sled. Being a guy, I did not want to ask for help, but Mrs. jeffd was persistent, so I made an appointment at the genius bar. I showed up early and they were ready for me on time (a plus) and brought the machines in. Not only were they able to get the drive to mount, they did a drag and drop copy of all the important files and applications before running the migration application. Total elapsed time was over 90 minutes. They even offered advice on how to make an additional image of the drive in case it failed when I send out the MBP for repair. Total charge - $0.00 Yes, we do pay a premium for what we can actually afford to buy, suffer at the sight of the shiny objects that we cannot afford to buy and deal with the sardine packed store but this was a great customer experience for me. Sorry Kelsey F that your experience was not nearly as good as mine. Perhaps you saw them on a bad day (or perhaps maybe I saw them on a good one). I am a fan. read more

Had a fantastic time at this Apple location today. I came in to upgrade from an iPhone 4 to the iPhone 5. Every single Apple employee I ran into was very friendly an super helpful. Started with Zachary (I think) who greeted me right away and got me set up for the next available sales person. Steven was super. He answered all of my questions and didn't try to push anything on me that I didn't need or want (even Apple Care!). He then introduced me to the set up guy, Nolan. Again, super friendly and helpful despite juggling 3 customers at the same time. He seemed to genuinely love his job. I hate that I didn't catch the last guy's name that helped me with accessories. I told him exactly what I wanted and he delivered, again without trying to sell me anything I didn't need or want. He even put my screen saver on for me (minus the bubbles that I always end up with when I do it myself). Would definitely shop this location again without a second thought! read more

I felt I needed to leave a review after seeing how much shade is being thrown at Apple for the chaos that is their stores. Sure, it's a little crazy finding someone to talk to, but I had no problems with any employees, in fact they were quite helpful when approached, and was able to get in and out at my appointment time fairly quickly. I got my battery replaced, which is a notoriously fun and time consuming ordeal, but I was able to pick it up just an hour later. Went better than expected. read more

I purchased a pair of beat solo 3 wireless headphones for $250 after two weeks the headphones would not turn on even charge. I immediately expected to be able to exchange them for a new pair. Nope you need mail them in see if they can be repaired if not the will mail you a new pair. This is BS for a pair of wireless head phones. Never again for me. read more

The recent renovations to the Apple Store at Bel Square are pretty nice. The service and items available are pretty much the same as any Apple Store anywhere. Friendly, helpful (if-at-times overeager) sales people. Wide, open floor plan. Its nice that they have they can check you out anywhere in the store, no getting in lines, just grab a sales person. No isolated genius bar anymore, get help anywhere on the floor. I'm an Apple convert, no avoiding it, so I can at least feel a little shmancy when I go in to investigate my next purchase or need some help. read more

I've been an iPhone fan since day one..so when I stood in line for nearly 7 hours, the day the 2nd gen came out, I really got to experience THIS Apple stores service. Friggn AT&T can never seem to get their act together and their systems being down and all that carp..well, let me say that the Apple employees, for having to deal with hundreds and hundreds of iPhone freaks that day, were extremely helpful and you could almost see how Will, my geek extraordinaire, was bending over backwards and on the phone with AT&T for nearly 2 hours. In the end, I walked out a happy camper with my new family addition. AT&T still sucks donkey balls and tried to charge me double last month..that's in another review... read more

I walked into the Apple store needing some technical help for my iPhone. The guy was helpful until I told him I just needed technical help then he disappeared and didn't come back. I had to ask for assistance after that because I was being ignored. Some feedback for you Apple-I don't have to be an iPhone owner. I can always switch. Teach your workers to be helpful to every customer regardless if they are buying a product today. read more

Horrible customer experience with Taha at this store. 1) Before running actual diagnostics on the phone, and just by looking at the battery health percentage, he was telling me there was no issues, even after I told him my iphone rebooted twice due to power issues. He kept pushing me to buy a new iphone instead of looking into my issue. 2) When asking to speak to a manager, I was told I would be told the same thing and my request was ignored until asked multiple times. 3) Taha kept rushing me to sign the agreement for the rental iphone and sending my iphone in for repairs, and three times I kept trying to read what I was signing he grabbed the device and kept going to the signature page and said just to sign it. When I asked him to let me verify the serial of the rental device matched the agreement I signed, he said it matches, don't worry and skipped over all the sections I was trying to read. read more

The staff members at the genius bar are not helpful at all. My iphone had dust inside the LCD screen, so i decided to bring it in. This issue is covered under the one year warranty. However, my phone was 14 days pass the one year warranty mark. The rep indicated it will cost $99 to replace it and very firm about meeting the warranty policy one year or less in order to replace it for free. I spent thousands of dollars on Apple products during the last couple of years and I think customer service here is 3rd rate and useless. I took my iphone to the U-Village Apple store the next day. Their staff and genius bar guys were extremely helpful and polite. They got my LCD screen replaced with no problems and didn't cost me anything. They went above and beyond to help a loyal customer of Apple. read more

Very knowledgeable and experienced. Provided great help figuring out which Apple Watch is best for my fiancé. Great service and excellent products read more

I brought my iPad in with the charger tip broken off on the inside. Leanna made an appt for me, saw me quickly and soon emerged with my iPad as good as new. No charge. Thanks Apple and Leanna. read more

Apple Bellevue Square - Just the tip, removed from my iPad. - Computers Near Me - Bellevue, Washington

I had a terrible experience at this store. I came in to get my mac repaired because the keyboard and touchpad were not working. Everything else was fine (if you connected an external keyboard) but suddenly the mac wouldn't start up and I couldn't make a recent backup. So I took it to the store and they said they weren't sure what was wrong, they'd let me know if there was liquid damage and they'd send it for repair, and that they'd keep me informed. (Guy who processed my request was Zack, and he mentioned nothing about data loss or backup, but he made it sound like he was pretty sure there was liquid damage, which I'd have to pay for.) They couldn't provide a cost estimate either. I assumed they'd let me know before they did anything drastic to the laptop, but when they called me in to get it back, they'd *wiped out the entire hard disk and erased all my data*, refused to give me an explanation of why that had been necessary, and pretty much told me I should be grateful that they gave me a functioning laptop. Apparently, if I hadn't had Apple ''''CARE'''' they'd have called me to inform me of the next steps (so they could make sure I could pay for it, of course) but since the repair was covered (no liquid damage) they'd retained the right to do whatever they wanted with my data and had recycled the parts for their own use like the evil corporate stooges we know them to be. I highly suspect that the drive erase was not even necessary and could have easily been avoided. I am disgusted and disappointed by Apple's callous treatment of customers and their data. Sure they make us sign agreements that they don't explain, and so they win all their legal battles, but that doesn't make them any less reprehensible in my view. Don't go to this store (I live in New York, their 'genius' bar is a lot better in my experience) avoid at all costs and don't make the mistake, as I did, of expecting them to handle your time or your devices with care or respect. read more

Went to this Apple Store to purchase an iPhone 7. At first they told me they had it and could sell it, I had to talk about it and then spoke to another associate and the other associate said they don't even have it in stock. What? Terrible customer service, have no interest in the well being of their customers. I don't even know why this store is functioning if they can't sell. read more

I've been to this location dozens of times. They almost always have what I need in stock and their service is top-tier. Twice I've walked in and been out within minutes. Once to have the battery replaced (no cost) and they also replaced the screen because of a discoloration (no cost). I was in to purchase an accessory and they cleaned my lightning jack on the spot (for free). Half the time they remind me to use my company discount as well! read more

This place is ridiculous. Customer service must go here to die. I waited 20 minutes while no one made eye contact with me. When I finally got someone's attention I was informed that I would have to wait 3 hours to speak to someone about my cracked Apple Watch series 3 watch. I was just trying to determine if the watch was worth fixing or replacing with a new series 3 watch and they couldn't even give me an idea of price to fix. Between my IPhone X and all the other Apple product I've bought over the years it is going o be hard to switch, but given the lack of customer service I think I'm going to. Apple is now going the way of Comcast. Looks like the big valuation has gone to their heads. read more

Apple Store Bellevue Square Mall, Bellevue, Washington...When I went in I was greeted by the manager and presented a card. I was asked how she could help. I began by telling her that I was not impressed with my New Ipad in the least. Within 30 minutes, she had all but talked me into returning it. Pro's Friendly manager I believe it says something for a manufacturer/employee to agree that if their product is not suiting your needs, you should not buy, keep, or use that product. The manager listened to my ranting, my techno-babble, my venting and still stated that she believed that this item did not fit my needs and that since I wasn't happy with it after utilizing it within the last 30 days, it should be returned. Con's Cost, and nothing to show for it. I purchased the IPAD for school work and found out that nothing that it does would help me with the actual reason I made the purchase. It is just a glorified Itouch. This store is extremely small with no shortage of blue shirts. The feel of the store was almost claustrophobic My psycho EX-GF was at the Iphones for the entire time I was speaking with the manager and she stated that not one person asked if they could assist her. (In all fairness, psycho-ex was jealous of the manager because she was younger and attractive and talking to me. I'm surprised she didn't try to get her fired & get a gift card out of the deal as this was her usual modus operandi). But I digress. So far, my recommended Apple location is the Tukwila Mall location, however I have yet to visit the downtown location. Summary- Even thought the manager was very nice and knowledgeable, she was what I like to refer to as "Seattle fake nice" and it was almost annoying and uncomfortable speaking with her. I also felt that, at some points, she was just agreeing with me about returning the item so that she could be on her way. If you live in the Bellevue area and this is your nearest location and you need a simple repair or have a simple question, I believe that this is a great store for that, but for something more techie or difficult, I don't think that I would return to this store. Recommended, maybe, depends on the needs of the visitor. read more

Bought my iPhone 6 here. Got a good consultation about device and about Apple Care. Nothing to say poor about this shop. Also good choice of all apple devices and accessories (headphones beats, portable charges and so on..). Places in center of Bellevue downtown - Bellevue square mall. read more

I went to the store ready to drop 1000 on a new ipad pro. The staff was very courteous. This review is in regards to Apple's terrible customer service policies. They were all out of the Ipad pro I needed. I told the sales person I needed to get one before the 10th, when I'm leaving on a trip and asked when they would be getting restocked. He said they can't tell a customer when they're getting restocked, but that I could check the stores website everyday. I asked if they could reach out to me when they get restocked. They said no to that as well. I need to know if I cant get an Ipad pro before 7/10 but they won't even tell me that. Apparently, it's a policy of Apple's. Really poor customer service on Apple. Indicative of when a company is such a monolithic monopoly that they don't care about an individual customer. Shameful. read more

MACs are the beesknees! The "geniuses" that work here are your average hipsters but they know their stuff. All things Mac are great, but the cost. But for the ease of use you get, it's a great value! read more

The store should be more forthcoming when they schedule a battery replacement appointment. You are told you'll drop it off and the repair will take two hours. They don't tell you there's a line that's speed is dependent on if people set their phone correctly or not because they do repairs in batches. The line is also a mixture of walk-ins and people picking up their phones. When I came to pick up my phone I had to wait in line with people picking up their phone just to get up to a technician that notified them that I was here. There was another 'line' of waiting with others to have my phone brought out. That was a 20+ minute wait. Overall I was there for 40+ minutes waiting for was ultimately was a 1 minute interaction to pay for my phone repairs. If there was a least a time estimation of the wait that would have been appreciated. I gave 2 stars on the review because the technicians where professional and polite. Overall though it was a terrible customer experience. It's also difficult to get the store on the phone to schedule as the battery replacement instructions suggested and I ended up in that case coming in for an appointment I made online. I know they are experiencing high volume with the phone battery repairs, but the whole process just seems horribly inefficient. I think you get just as fast service if you are a walk-in. read more

I love apple products. Over the years I have spent way too much money on them, which I was happy to do. Today my family had the unpleasant experience of dealing with an issue with the staff at this store. It ended with having to deal with store manager, Erik, who would make the folks over at Comcast proud. Come on Apple, you're better than this, make sure your service staff matches your high quality products. Please read more

I think people needs to be clear when reviewing this place if they're reviewing: - Apple PRODUCTS or - this RETAIL location. Apple products - personally love, but i know not everyone's cup of tea due to price or whatever, but this review is really more about the store... not the product themselves. The new location is upstairs at bellevue square. MASSIVE, with seemingly double the space of their old location. Their old location was small and always crowded.. The new joint is a lot more spacious. Still the same friendly sales folks. Not sure they are all that knowledgeable to be honest, b/c some basic questions like can i link a DVI monitor to this etc can't be answered without consulting some other 'genius' folks. Anyhow, good product, great store.. read more

I'm absolutely disappointed in the "genius" who works here. Their knowledge or lack-of knowledge of their very own (single) product line astonish me! They work around my question like I know nothing and try to make themselves look smart by over complicating the matter; however this only serve the purpose of making them look like an idiot... Well the best part of going to this Apple store is nothing unique in their business model; they come to you with the product and payment processing device rather that you having to fight the crowd to get to cashier. A quality company misrepresented by their so called "genius"... read more

Bigger than usual store, located ground level towards Nordstrom. It was busy, as usual, but I can say it's always friendly service. Anyhow, inquired about an iMac, one Apple product that I haven't purchased yet. 21.5" inch, 500 gig and 8 RAM for $1099 isn't too shabby (despite no retina screen), comes all in one piece so does save a lot of room. Elizabeth quite informative, comes with 90 day tech assistance. She also pointed out for someone like me with limited tech know-how, that for an additional 2 years of warranty and tech assistance, the $169 isn't a bad idea, faster, more personal service. read more