My laptop, which I have only had about 3 years, started showing lines across the screen. I brought it into the store, where they told me it was a cable shortage, "caused by old age", and about a $500 fix. I was frustrated by the reasoning being it "comes with age", as this laptop is only 3-3.5 years old, and the cost to fix it is a third of what I paid for it. After Googling, I see that this cable shortage issue is very common the last 2-3 years in my exact type of computer. My entire job (an educator, at that) is based off of this laptop and I currently am working with a screen full of glitched lines and transparent Internet pages, but am being forced to pay $500 on a product I've only had a few years and have taken great care of, and is known to have problems. Apple Support left me with a "So sorry that happened! I hope you can get it repaited!" ending. read more

After caring an appointment, I have waited an hour, watching many employees having conversations, while people stare at them waiting. This is poorly done. read more

After many years I finally decided to treat myself to an Apple Watch. I drove 3 hours from North Carolina to the Charleston SC Apple store today. When I got there all the employees were standing inside looking out the window and 3 security personnel were out front telling people they were closed for "safety" reasons. There was no further explanation. I actually hate my Apple products and now don't have to worry about spending money on an Apple Watch. Really pissed I wasted 6 hours driving and all the gas. read more

The only Apple store in town- prime location right on King St! As it is located in the middle of downtown, the parking situation can be a little dicey. There are some lots not too far away, and of course, the meters on the street. I was lucky to snag a metered spot in my last trip- $1.00 per hour...ouch. The store itself is beautiful. It is a visual smorgasboard with color coordinated products that would please even the most OCD shopper! There is always at least one person stationed near the door to help guide you where you need to be. During the busier shifts, they have someone zoned at each table to help you get what you need. I came in for a battery replacement. I had called into customer service, and it took about a week and a half for my battery to arrive, which I thought was very fast! They call you when your battery is available, and let me know that I had a 1 week window to come in to get it replaced. I stopped in on a Sunday to check in. It took about 35 minutes before anyone came to grab my phone, at which point I was told there would be a three hour wait, but due to their closing time, would need to come back at noon the next day. I was a bit frustrated-- as I had technically come in with enough time for the "three hour wait", but was waiting for someone from service to come out. There were several other people waiting with me (the store was PACKED). Definitely needed more people running product to and from the genius bar. One girl was just waiting for a phone she had ordered! Service was better, but still slow, the next day when I picked up. I had mentioned a recall issue with my phone to the person on Sunday when dropping off, but it was not noted anywhere and the gentleman helping me with pickup was unaware of the issue. Overall, the staff is helpful and knowledgeable here. Just be prepared to WAIT (and wait and wait) if you are doing anything with the genius bar. read more

Apple - Charleston - Always packed! - Mobile Phones Near Me - Charleston, South Carolina

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I have been trying for DAYS to get someone to answer the phone at this store. I want to see if I can extend the return date of a watch since I purchased the 7 and now the 8 is out. They assured me in the store that it shouldn't be a problem but I am unable to get back to the store within the 14 days (it's 100 miles away) and I can't get the new one anyway until the 14th day. Anyone have any suggestions??? Bluffton SC Apple Lover read more

This store repeatedly treats people with disrespectfully. Here's the thing, this is a College town. You are probably going to have people children in the store. I have worked in luxury service/sales for 15 years. There is a level of discrimination that is very off brand for Apple. I wish I could explain how rude this lady has been to both of my children when they needed help but I just can't type that much. She is a limited thinker and could not help a person snd think of a solution- again, not on brand for Apple. CUSTOMER SERVICE is really what keeps customers and loyalty. I was not at all myself and kinda lost it but I had had it. Wish they would train their employees better and teach them to problem solve. It was pretty easy.... Ask the child if their parent is nearby or on their way, and say "here's what we can do, when your parent gets here we can figure something out". read more

I just entered the new world of the iPhone. Yes, I still had the old flip phone! I was greeted by a young girl that could not have been more accommodating. She did not laugh at my flip, thank you. Anyway, very knowledgable, good customer relations. I told her I wanted a basic phone, as well as my needs, well she took me to the exact phone I needed right way. Showed me what I needed to know, gave me better pricing then I already had! Great or what? I walked away with a new operating phone that was perfect for me. I was also offered free classes, if I needed the help. What a great experience. Frank G read more

Had an issue with my account and Mason helped me fix it in a matter of no time at all! Give this man a raise!

Love this store! It isn't huge, but the people are helpful, very knowledgeable, and willing to teach me how to put pictures into files. There are always new products to explore and even try out and it's perfectly located within walking distance of the cruise port. read more

Our new Mac had some issues and we brought it for a genius appointment with Lou. We are very satisfied with his assistance and willingness to help. read more

My bride, son & went to see the Geniuses today and came away with some excellent deals! Giovanna took great care of us and we were very impressed once more. Not just the place but the people! What a special day. Thank you Giovanna! You're an ALL-STAR!!! read more

It's definitely a retail store but it's a different breed of retail. For issues I've had with my phone I've always made appointments instead of just stopping by. I've never had any issues going that route and I'd recommend making one if at all possible because they are always incredibly busy. The easiest way is to do this online through their genius bar appointment service. Their phones are generally extremely busy. I've always been met with excellent customer service and I've never waited for more than a few minutes for a staff member to come out and talk to me about my issue and help me troubleshoot things. Save yourself some trouble and update the software to the latest version and do an iCloud backup before you stop in if you're able. They'll do this for you in the store but it's much easier if you do it ahead of time. read more

Pathetic Service Bought a new MacBook Pro 13" M2 for in store pickup. The gentleman who helped me was not friendly, was condescending, and had an attitude. I stated I was here to pick up my MacBook 13" M2 I ordered from Apple.com. Was told by another employee it was sent back. Before they even had my info. I know the Apple Brand VERY well as I worked for Apple previously. Now I am a customer who spends $25k annually for my company. I will NEVER step foot in this poorly run store again and I suggest you don't either. read more

Went in just to look but the customer service at an apple store will always far exceed your expectations. Yes they have a lot of employees but with the constant in flow of customers it's to be expected so they can provide the one on one personal service! Knocked it out of parks d learned so much more than I knew even being an iPhone user for years! Will making my next purchase here! No more service providers purchase for my I products!! read more

Apple - Charleston - Mobile Phones Near Me - Charleston, South Carolina

The Apple Store on King Street in Charleston is an awesome store to check out and play with the latest Apple products. The staff here is very helpful in answering all of your Apple related questions and even showing you some helpful tips on the products. I like the layout and organization of the store and being able to see and touch everything. I have always had a positive experience every time I have been here. Awesome store. read more

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This store is just an organizational disaster. Lots & lots of customers, no matter the time of day. Why do we need an appointment to buy a product. You go in the store and you have to wait for one of those douchebags with iPads to assist you. Don't get me wrong they are lovely people but jeez, it's a nightmare in here. Expect to spend at least an hour for what should take ten minutes. Then those folk with the iPads, apparently, they are the store employees walking around heads down tap tap tapping. No name badge, no uniform or large logo on their clothes so idiots like me are approaching customers asking for assistance with Apple products. Do you feel my frustration?! Then you have the little old people, over 70 wandering around clueless just like me, all the while the douchebags are either chit chatting with each other or tap tap tapping. Dang... I feel better now!! read more

This is the third time I've been here; second time with an appointment at the Genius Bar. I came in because the sound on my wife's phone was low and crackly. I tried all the software fixes I could at home but with no improvement I made an appointment at this location. My appointment was for 4:35 and I arrived and checked in at 4:20. My "Genius" came over to assist me at 4:30. He (I forget his name, it was something like Jeron... I can't remember exactly) ran a diagnostic test and quickly determined that it was a hardware issue. Seeing as the phone was under a year old it was still under a limited warranty. He replaced the phone with no charge. I walked out of the door at 4:50. All of the staff I encountered were polite and professional. Very quick and painless visit. read more

i rarely go into the Apple Store because I don't have any reason to. I own an iPod Touch and half of the touchscreen doesn't work, so I went into this Apple a few days back to see what they could do. They said I'd have to make an appointment for later in the week. So I came back for my appointment, and they instantly looked up the warranty info on my iPod. It was out of warranty, so their repairs would cost me $75. Not going to pay half of the value that I paid for my iPod Touch 3 years ago to get it fixed. Why didn't they look up my warranty info when I first came in and save me a trip? They pretty much wasted a bunch of my time. And theirs. read more

Horrible the store has been closed for month can't get my phone replaced even though I have the full insurance on it. When will this location open back up? This is the only Apple store for miles!!! read more

I ordered my new MacBook Air online and chose the option to do express pickup at this location. I was so pleased that not only did they have appointments open for the entire next day but they even had them for the night of. Due to COVID-19 you have to visit this store by appointment only. But don't worry there's a few employees outside who can usually assist you if you have a question. I had gotten the new iPhone a few weeks ago and needed to back it up there because my wifi in my dorm room is horrible. The lady working outside helped me get everything set up and let me stand outside the store for almost 2 hours getting everything complete. She made sure to keep checking up on me as well. When I arrived it only took about 5-10 minutes to get me inside and revive my product. Also due to the limited amount of people allowed in the store at once. But, the staff was so friendly and welcoming. The guards at the doors also open and close them for you which I just thought was a nice touch. Definitely schedule an appointment and visit this location, they are awesome. read more

I am an Apple Expert in Los Angeles, I was on vacation in Savanah GA when my iPhone X fell into water and stopped working despite Apple claiming it to be water resistant. The closest Apple store was a 2 hour drive to Charleston SC. Before making the drive I called and spoke with the Manager of this location to ensure my long drive wouldn't be a waste of time. The manager told me if I came in they would 100% be able to get me a new phone, all I had to do was pay the accidental damage replacement fee. I already expected to pay the hefty $500 replacement fee for the iPhone X, so I made the 2 hour drive. Once getting to the Apple store, the genius opened up the phone and confirmed the water damage. He then said it would be $540 to replace it. I was ready to pay because I needed a working phone desperately. The employee then said "hey sorry we are all out of stock." 4 Hours of driving wasted. Horrible experience. Zero Stars. Plus the front door lady checking people in was very rude. read more

I tried to go in and buy a laptop, I knew the exact one I wanted. The man said I can't sell it to you unless you make an appointment and we don't have any more today. I said I know the exact one and don't have any questions I can pay you with a credit card or Apple Pay on my phone. He said ok and left them came back and said his manager wouldn't let him??? Only ordering online from now on, that's just crazy! read more

First, I didn't know there was an Apple Store here in Chucktown. Imagine my joy to find out that not only is there a Apple Store, but it's very close to my job. The Charleston, SC Apple Store is located on King Street. It's surrounded by the College of Charleston and lots and lots or shops and restaurants in downtown Chucktown. This store is full of the usual Apple Store suspects giving top notch customer service. Now for the bad news. Parking is a MUTHA! if your not on foot, you are going to have to find the little parking that is available in downtown. It's a very touristy area, so you know that once the weather warms up and dries up for long periods of time traffic will ridiculous. So don't say you weren't warned. Please let me state once again for the record. GREAT CUSTOMER SERVICE! VERY KNOWLEDGEABLE PEOPLE! THEY'RE NOT JUST APPLE GENIUS', THEY'RE SUPER GENIUS'! (NOTICE THE WILE E. COYOTE REFERENCE). read more

Genius bar guy fixed my phone issue in 5 minutes. The rep on the 800 number couldn't get diagnostics but made me an appointment for later in the day. Went from thinking my iPhone 12 was trashed to all set! read more

Couldn't tell you directly about their service as I tried calling and the phone rang for over 10 minutes with no answer. I double checked the store hours and the phone number but both were correct. I called to see if they had a replacement charger for my laptop so that I didn't have to drive all the way there only to find out they did not carry it (its a few years older so figured there was a good chance they might not). The initial call was answered by some automated system then sent to the correct department (this was according to the automated phone system). I waited for it while it rang and rang and rang and eventually had to hang up. Very unprofessional and I will just look elsewhere for my needs. read more

My visit to the Apple Store was impeccable!! The staff were very knowledgeable and worked fluently. The problem with my iPhone was solved. Kudos to the employees of the Apple Store in Charleston, SC. store. The team all know their stuff and were very personable. Thanks!! read more

This place sucks ass. I would rather smash my computer into the concrete versus ever having to go back there again. The second I walked in there I felt the negative energy. Need I say more? read more

Overall this is a good store. Lots of employees to help as soon as you walk in. However, it is always crowded with no place to chill out while waiting on repair services. It would be nice to have some sofas by that big empty spot by the entrance to relax and wait. Once I was up for my repairs things went very smoothly and quickly though. For this being the only Apple Store in the area it's really not a bad experience. It could just be better. read more

Extremely happy with the service provided by Cody at the downtown Charleston SC Apple Retail Store. Great service, horrible location. No reflection on the service provided, however, the physical location of the Charleston SC Apple store is absolutely horrible. Congested traffic, construction, barricades, bicycles, hundreds of pedestrians, and minimal parking all combine to make going to that store a nightmare. With the billions of dollars that Apple makes every year, I'd think that their stores could be built in more customer-friendly locations. I can't think of a worse physical location than the Charleston SC Apple Retail Store. read more

So far it seems to me that if you've seen one Apple store, you've seen them all. And they're all great. The employees I've spoken to really know their products and they use technology very efficiently to make the buying process smooth. Parking is a bummer, but that's the case anywhere in downtown Charleston. Whaddayagonnado? read more

Apple - Charleston - Pretty busy at 4pm on a Monday - Mobile Phones Near Me - Charleston, South Carolina

I am an Apple slowed my phone down victim, therefore I needed a battery replacement to get my phone out of the dark ages. The 6 felt like it was the equivalent of dial up. (cringe) After two attempts at another place to get it replaced, I made an appointment with the Apple store. Lance took good care of me, and got my info quickly and took my phone for the replacement. But when he said it would be two hours I panicked. Downtown, no phone, directionally challenged. Uh... (cringe again) but somehow I made it home without too much accidental site seeing. Arriving back, Zack brought me my phone and took a moment with me to make sure I was comfortable with the result. I asked a few questions and he was very knowledgeable and kind, and I was out of there pretty quickly. They have a lot of staff and I see why, everyone of the 15+ I saw were helping people or making sure you were helped. It could have been chaotic with as many customers were in there on a Thursday at 1:30, but they stay pretty cool and easy to talk to. I'm impressed. If I have any issues with my phone I won't hesitate to go here. But I'll remember to bring my iPad in case I have to leave my phone again. Because no directions out of downtown made me nauseous! Hey don't laugh, I can't help it if I don't have a good sense of direction! Lol ;) read more

Here we go again; customer no service at its finest. We had an appoint to trade out the an I phone they were 45 minutes late for appointment. Very sad. I guess their time is more valuable than mine. If we did not need the phone we would have left. Phoebe the manager was as indifferent as one could be. read more

Stepped in tonight and Mr. Dell was absolutely awesome!!! Really enjoyed his depth of knowledge, charisma, and willingness to help us with both purchasing a couple accessories and work through a trade in! Apple, this guy is doing it right! read more

Wow! Wow! Wow! I have paid for apple care forever and went in with a minor cracked back and had an appointment. They said the part wasn't in stock so had to order it and would notify me when it arrived and I wouldn't need another appointment... just come in. Was told it would take 45 minutes so I left my phone... came back and told by a snooty employee it would take 45 MORE MINUTES...so left again and returned in 45 minutes... still not ready...asked to speak with manager. She returned and said to wait... representative came out and asked what type of SIM card I had, I had no idea as that was never asked or addressed, I just gave them phone.... He treated us like idiots and was very condenscending! We told him that we just wanted phone fixed. His attitude upset us so much and he was a complete A...hole! Asked for manager Jesé and she immediately defended her rude employee and asked my partner to leave and then proceeded to take my payment without showing me how to restore my phone. I asked for her help several times and she finally asked me to leave the store without showing me that my phone was restored and working. Another manager came by and said she saw everything with the initial employee which was a complete lie. I was shocked how they treated us! I was shocked that I waited so long, was treated with total disrespect, and that she called the security guard and threatened us and took my money before services were rendered. Beware Apple users, this store is sub-par and a total rip- 0ff!!! Customer service does not read more

We had an appointment on Sunday, the 26th, at 11:15am. When my husband and I walked in the store at 11:15, we were asked what we needed. We explained we wanted to upgrade my husband's phone. They then directed us to a line. I tried to tell two people in that store that we had an appointment. No one would listen. So we are in line, and they take the couple behind us to wait on them. We asked why and was told they would take as long as we would. Needless to say, this escalated to yelling and screaming by both the salesperson and my husband. She walked away and a manager came over and proceeded to work with us. I told her we had an appointment, and she finally found that on her iPad. Told us that a salesperson would be with us shortly. This did happen within 5 minutes. As we were walking with this person, another manager came up to us. She told us that the person we argued with said my husband told her "FU" and we needed to leave the store! He never said that to her and I asked the manager if she was going to listen to our side of the story. She kept repeating, "you can do your exchange online, but you need to leave the store." She actually had a security person escort us out of the store. As we were leaving, the person with whom we had the argument, winked at my husband! As if to say, I got you!! Needless to say, we will be trading our iPhones in on another brand as soon as possible. I cannot believe management will not even listen to the customer's side of an argument. There is no customer service left in this world. read more

I'm an Apple fan no doubt about it! This store is usually packed and today was no exception. But they staff the store very well so there is never any difficulty finding someone to help you find what your looking for. I was looking for a wallet style iphone x case and found one that fit perfectly. Check out was fast and friendly. read more

Apple - Charleston - Mobile Phones Near Me - Charleston, South Carolina

Big store, friendly staff. Apple offers free coding and robotics camp for kids ages 8-12. Will be checking back to see what other workshops and camps they offer read more

Apple - Charleston - Mobile Phones Near Me - Charleston, South Carolina

I've bought numerous Apple products over the years, and several I've bought in person at the store. The customer service has always been great, even with the store being packed every day all day. Most recently I went in and was helped by Darcy. She went above and beyond. I've also used the genius bar to help my dinosaur MacBook circa 2009 come back to life. It's still getting through, but I've since upgraded. I do have it around to use Word because it costs like $200 for the program now - wtf. The genius bar was awesome; I set up an appointment prior and was helped immediately when showing up. They were able to quick fix me with a new trackpad while in the store. I've also been able to switch out faulty charger cords over the years which has been nice. I'm glad Apple has gone back to the "old school" plugs that don't have those little teeth. I'm really scared that I'll have a one-star experience like some of my fellow yelpers one day, but as of now, I haven't! Just know that you will be packed like sardines in the store with everyone geeking out over the Apple products. One star off for not price matching, but it's Apple so they don't have to. Also, I believe you have a 14 day grace period to return a product (not 100% sure if this goes to all products or just the newest one I purchased). read more

I bought the Mac Book Pro in 2018. In 2020 the display malfunctioned. The very smooth talking "consultant" at the apple store said the display had to be replaced for $500. I paid Apple $500 to replace the display. Now, in 2022 the replaced display has malfunctioned in exactly the same way. What are the chances that a new display would malfunction within 2 years in exactly the same manner. I am sure they just "patched" up the old display or sold me someone else's reconditioned display. I just started looking for a new laptop and I could kick myself for buying overpriced junk from apple. Apple products are way overpriced and of inferior quality. I will never buy another Apple product and neither should you! read more

As always, I have never had any issues at any Apple Store. IPhone X is an incredible phone! Extremely happy with it and it has definitely brought back some wow factor for a new iPhone release. When you watch a video sideways on iPhone X it's in surround sound, speakers on both ends. It was hard to watch a porn and admire this engineering marvel at the same time. read more