Racist store.... I have been a customer of apple for over 11 years now and I have never experienced an racism in any apple store. This racist white woman was horrible... she was rude to my wife and my kid and I finally walked out of the store without purchasing a phone. I thought apple was all about customer service, this lady actually said "don't you people know this policy" I just walked out.. avoid at all costs read more

I had never been down to this Apple store. It is beautiful inside that's the best part of it . I was not happy to have to come back 2 different times as the first time I was there to fix my battery on my iPhone which isn't even a year old . The guy ran tests said the battery was fine and had me wipe it clean to fix the issue.,Six days later I still had the problem and set an appointment but I went in as soon as they opened, It took a hour and a half my battery was switched but the screen protection film was removed so I had a choice to pay 20 or 40 for another one . Thank you Mike as this was the best part of my visit. read more

The worst customer service. Wouldn't help me set up my iPhone after it was erased and I knew I'd have problems. Went home and am still waiting for apple support to pick up. Apple used to have great customer service - no more. read more

New I phone was being released today. Came anticipating a long line, to my surprise there was none! Brand new Apple store, just opened a week ago. I have to say this one is the jewel of the Apple stores. The store was very well done. I appreciate a well thought design when I see it. I loved the way the glass doors swigged out. On a huge wall there is a screen with projecting their newest phone. A wall for the accessories, item in front and supply hidden behind it in drawer. Had very nice sales associates. Not pushy to get a million other items and plans that you don't want. Most important of all was they had in stock the brand new phone which was just released today and I didn't have to wait in line for one. In fact I didn't have to wait at all. Next I have to upgrade my iPad, I would for sure come back here. read more

See all

I don't love this Apple store. When my beloved laptop had no power to the display, I arrived right at store opening, and a Genius was able to squeeze me in. His service was great, but after that, things went a bit downhill. They had my machine for the full 7 days, and repaired it on the eve of day 7. (I was calling nearly every day to follow up, since at that point, I was carting my laptop to and from work daily and relied on it heavily.) Then, a few days after I got the machine back, it stopped working again. Same problem. Luckily, I have a business contact at the Copley store, and they handled the second repair for me. When I called this location to try to get my money back since I paid for an unsuccessful repair, they sent me to Boylston again to negotiate this. Ugh. I also had to practically beg a salesperson to quote me prices on a Macbook Air. I guess they didn't care about a measly $2,000 sale. I'll come in from time to time to check out machines and accessories, but would not make any major purchases at this location since I've had many negative/average experiences with less than enthusiastic staff members. read more

Unlike every other retail store, this Apple store doesn't open until 11am. I'm assuming that it takes 2 extra hours for staff to put on black turtlenecks and practice their arrogant product comments explaining why a $3 cable costs $75 in front of a mirror or something. read more

The person I met with at my appointment had such an attitude. I'm very unfamiliar with apple warranty and apple care. I got my iPad as a gift and only have a limited warranty. I wasn't aware that apple care was only available for Mac books. Anyway, my iPad has weird damage that I can't pin point what happened. The base is bent in the corner so the screen has separated but isn't cracked or broken. The screen works fine. I don't know what the issue is whether it is my fault or really who knows how it could have happened. Regardless, my agent (wish I knew his name) lied to me saying to leave the store and get apple care and think about it since apple care is 150$ and then a replacement of 29$ is cheaper than a 400$+ replacement without care. It's been 7 months since the purchase so he wasn't talking about apple care plus. There wasn't back and forth really before, I didn't give him a reason to do this. He knew I wasn't able to get apple care - he clearly wanted me out of the store and didn't care about my issue. I later spoke to someone on the phone who was SO HELPFUL! I don't know why my agent lied and sent me out when I was there for 2 minutes. Not sure if there is a quota but cmon dude don't lie to send me out. read more

This Apple store has always been consistently good to me. Reading the other reviews, I can understand and see how they might have had those experiences. I've noticed inadequate staff there but luckily, I've been able to steer clear and get the good guys. I went today though because there was dust under the glass of my shiny iPhone 3GS, I brought it in nice and early and met my lovely genius who took good care of my beloved iPhone. Now I have a fresh new clean screen and I'm super happy. Good experience :-D read more

Apple - Chestnut Hill - Computers Near Me - Chestnut Hill, Massachusetts

I am perplexed by this store's (apple's?) current approach to customer experience/service. I believe it is due to over-the-top covid restrictions, but even that doesn't seem to warrant their current way of doing things. Just went to check out some newer phones in person, and maybe purchase if there was one I liked. Two employees outside asked why I was there. I said to look at the products. They asked me which product. I said phones. They said they currently aren't allowing people to browse their products alone, but I could wait and be accompanied by an attendant... What? Am I safer from covid with a stranger attached to my hip while I look at phones? This is completely nonsensical and, to be honest, pretty offensive. Am I a burden to them? Am I a child? Do they think I'm stupid? I don't go somewhere to spend upwards of 1k to deal with all this. I simply said "Nope" and turned to walk away. The employee seemed surprised "you don't want to do that?" Absolutely not. Won't purchase a new Apple product until I can see it for myself, in person, without a chaperone. In other words, not until they start treating their customers with the respect and dignity we deserve. So off-brand for apple to turn their customer experience into such a convoluted, headache-inducing mess. Despicable. read more

Apple Stores have declined recently due to this pandemic mostly and Apple overly paranoid way of handling customers and service. Every Apple Store now has you check in and limits the amount of customers inside the store at any given time and if you dont have an already coveted set appointment, you are out of luck. This location is no different and even though I had a set appointment time to pick up and trade in a phone and a watch, I still waited over 20 minutes to be seen by a rep. The reps actually started getting into it inside the store of how I was to be handled which was embarrassing and not necessary. As for the service, it was good...a little too over bearing and I think the one issue I constantly have with Apple reps, they still think people dont know anything about their products and how to set them up. Plus throw in the paranoia about Covid, and this makes them extra sensitive and almost too careful. My rep was fine and wanted to make sure I was taken care of, two transactions that could of been handled in 15 minutes turned into over 45 minutes. All these stores should be self service and there should be maybe two reps total in the store to help with questions, thats it. 20 reps walking around aimlessly is pointless. read more

Not sure why all the haters. It's Apple, its popular and due to services, its crowded. Also, if you watch the majority of people in the store.....well....they seem to really need a lot help with the simplest of things. I only roll in when my stuff is dead or I need service. There also are a lot of people hoping for cheap batteries when I was there. But the staff always goes above and out of there way to help me. I always learn new tricks and the staff is good at finding fixes to save me money. Make an appointment and this will save you the long waits and headaches. And for those new to Apple....take some of those free classes they offer! read more

I really had a horrible experience at this Apple store. It usually is my go-to for any of the stores near the Boston area, but not this time. I had to wait for 30 minutes until someone could help me, and the funny thing is... I booked a genius bar appointment!!! The man that was trying to fix my laptop continued to do the things that I previously did at home... which did not work (I told him that I had done this and he still CONTINUED to mess with my laptop). He provided no help because I already knew what the issue was, and he wasted my time by running diagnostic tests when the issue was right in front of him. I then had to send my laptop off to get it fixed and I couldn't sign the papers because I'm 17. He made it difficult for me, stating that I HAD to have an adult present to sign these papers, and he continued to mock me for being my age. My father had to call and electronically sign the paperwork to get my laptop fixed. It ONLY took 3 hours to finally have the situation resolved. So great, thank you Apple for ruining my long weekend!!! read more

Poor customer service. No help despite that there was 20 apple workers walking around. The product quality is also down the toilet

Just a terrible experience trying to make a simple appointment to get a repair done. Can't talk to a person or drop off a product for repair. Once an appointment is made, changing it is next to impossible. The automated phone system tells you it understands full sentences but somehow manages to respond to the sentence "I'd like to change my genius bar appointment" with, "Are you calling with questions about Apple Music?" Still like Apple products but the service is like a bad joke from the show "silicon valley". read more

I made an appointment showed up and they wouldn't take me. I am now presentless for my mothers birthday. Very disappointed. Will never return to this location read more

I took my iPhone 12 in to fix some damage on the back. All went fine, the techs were super helpful EXCEPT they took my SIM card out and didn't return it! So the phone is basically useless until I get the SIM card back or replace it. I have no idea why they would even remove it in the first place but I have now been forced to run around attempting to get a new SIM card. read more

The new Apple Store at Chestnut Hill is amazing. Almost too amazing in some ways. I know, I know shame on me for not writing this review sooner (since the new store has been open for almost one year now), but this place is just so much more open, spacious and modern than the former Apple Store. Whenever I used to come to this store I always had great experiences, but being in such a busy area where there are a lot of intelligent people (this is Chestnut Hill we are talking about people!), this place was ALWAYS jam packed ALL the time. No matter what day or what time. The store was nice, but it was claustrophobic and not nearly as good as the Dedham Apple store or other nearby locations. Now, this new store is over twice the size of the old one, includes much more inventory in a different setup and has much more space to move around and get help. When using the Genius Bar, you don't have to be crowded at one table anymore and there are plenty of chairs throughout. Lots of kid friendly computers and chairs and just a more ideal atmosphere for the Chestnut Hill sort of clientele. Staff are all amazing, I've met with various ones here from the Genius Bar and all have people extremely helpful with any sort of issue I've had, and they are actually able to help you get everything you need. Some other Apple locations just aren't this rad (looking at the South Shore Plaza and Natick right now.....). Will continue coming here, this is the most enjoyable of the Apple Stores (well, the one in Legacy Place is awesome too..... but I live too close and always see people there!). 5 stars. read more

See all

Their customer service is absolutely atrocious. I came here for a genius bar appointment and they sent me away 3. TIMES. if you requite your customers to "show up early" for an appointment with your company, you should really provide for your customers. I'm disgusted that a multibillion dollar company has such a disregard for basic human kindness and decency. If your products weren't necessary for my education I would never be a customer. You should be ashamed at the way you treat people, especially women, the snide, sexist comments need to stop. read more

Employees are inattentive and unfriendly. Store procedures are rigid and illogical. Needed to buy one singular airpod, a task that should have taken 1-2 mins. I was told I needed to make a walk in appointment at the genius bar, which would take an estimated 20 mins. I instead waited 1 hour. Seems a bit ridiculous when I needed to make a purchase that would take such a short time at any other non-apple store. The store procedures add hassle and frustration for the customer. Store employees are not innovative and hardworking enough to create solutions to get around the rigid policies, resulting in extremely poor customer service (worse than 99% of customer service I have received in my life). read more

I was in need of a new iPad, so I was paired with Andrew, who was extremely handsome and helpful might I add. He helped me find just what I was looking for, and after I bought my new favorite product, I waited for him to get off work since I really liked him, and let's just say, I got an apple pencil later that night. Til this day, I still get his apple pencil. And will be returning for more products soon. read more

Thank you for your help today. October 13, 2021. I was having trouble with my Apple ID. While I was waiting for the Genius Bar people to get to me one of the people who work on the floor helped straighten out the Apple ID issue. I was then able login to the App Store and install MS Office. While I was downloading MS Office at the store I started to feel ill because of light headedness. I had heart surgery in March, 2021. Two of the employees got we some water to drink. Thank you for your help. read more

This was a terrible experience all around. My iphone started having battery issues several weeks ago. It would not charge properly, lose charge rapidly, etc. I decided to bring it in to Apple for the $29 battery replacement before the price increases in 2019. For people who have not been to this store, the setup is odd and confusing. You must first meet with an employee near the door that will check you in and direct you to another customer service rep or technician. Fairly easy on arrival, however I spent at least 10 minutes trying to find someone to check in with on my return. There is no desk or queue, so you just need to get someone's attention or other customers who come in later will just take your spot. The technician I met with (Hassan, I believe) was helpful and seemed knowledgeable. He agreed that these were classic signs of a bad battery and scheduled me for a replacement with a 1hr turn around. My backup failed prior to my appointment, but I took a leap of faith that a simple battery replacement would be low risk to losing data. My bad. When I arrived back to get my phone, it showed as not ready. The woman called the back room and found that it was in fact ready. I was told to go to the back of the room and someone would assist me. This is where things went south. The rep I met with came over with two boxes. One contained my iphone and the other was a new replacement. He said, we can't fix your phone, so you are getting a new one. Score..or not. I said, oh OK, did you transfer my data from the old phone. Simple question. He looked at me like I took a leak in his cereal. "No, your data is gone. You signed a waiver, it's gone. You didn't back up so it's gone". Alright. I understand about the waiver, I took the risk, just wondering if there is any way to pull pictures off the phone if you can power it up somehow. "No, I need $29 from you". He swaps my SIM and walks away. I follow him over and said, do I take my old phone with me? Maybe I can find a way to recover my data. Again, he looks appalled that I spoke to him after he walked away. "No, it's mine now. The phone is mine. We gave you a new one for $29 and this one is mine now". WTF. Yours? Like yours personally? Are you taking it home to try to get some pictures of my family or do you mean it belongs to Apple? At this point, my patience was hanging on by a string and I asked who else I could speak to. At first, he said no and then called his manger over. I'll give the manager credit (Ryan?). He was at least half the age of this other clown, but actually had customer service skills. He couldn't help, but at least stopped to listen to what I was asking and offered to hold the phone so I could at least look into recovery options. He also offered a PC so we could look for any old backups and see if my earlier attempt might have loaded something to itunes. After some research, it looks like more trouble than it was worth. I did manage to copy about half of my pictures, so it is what it is. I'd warn against dealing with the guy I had. Not sure of his name, but older, completely bald and just seems to hate life and customers. If you find yourself with this guy, just ask for someone else unless you enjoy condescending jerks who just want to move on to the next person. Maybe Apple is forced to keep people like this on the staff due to the holidays, but I can't imagine he could last long in a customer service roll. Some customer will not have the same level of patience and I can only hope I am walking by at that moment. I'll go back to Android when this finally dies. At least I can store pictures on a flash drive. read more

Very helpful service! Ben was great and was able to help me with exactly what I wanted.

The Apple store at the Chestnut Hill Mall is an embarrassment to the brand. It's small, crowded, and the few people who work there have absolutely no idea what they are doing. I went in there a few days ago for help with my Iphone, and a guy named Raj was incredibly rude to my friend and me. He was talking down to us, and it seemed like it was because we are girls. Sexist, much? I made an appointment to come back a few days later, and arrived 15 minutes early because they told me if I don't arrive early they will cancel my appointment. 45 minutes later, I was seen by someone there. It was so cramped and crowded, it was impossible to get anyone to help you. I asked this long haired guy if he could ring me up but he said he could ~only~ ring me up. When I attempted to ask one question he said that I would have to ask someone else if I had questions. He said they could only email me a receipt, when I asked him to print it as I don't have a printer at home, he rolled his eyes and walked alllllll the way across to the other side of the store to get my receipt. Sorry buddy, did I make you walk an extra 10 feet? Well, now you can skip the gym. On the way he made a comment under his breath to a coworker and motioned towards me. Thanks, jerk, you weren't obvious enough. Horrendous service. I have a mac, an ipod, and iphone, and I would rather throw them all off the roof than go back there, unless you want the d's that work there to make you feel like you are inconveniencing them by asking a question. Everyone there should be fired, and by that I mean literally burned at the stake. read more

My MacBook Air was repaired for $438.00. It took 3 weeks to repair. I received it back and it worked for 120 days. Apple would not refund me. Apple would not re-repair it for free. Apple quality is not what it used to be. I would sincerely advise to start looking for either another product line and/or not bother repairing Apple products. They are most likely using refurbished parts. read more

So, I'm a mac slave. I love my macs. This is why I pretty much wanted to cry when my pretty MacBook's inverter went and needed replacing. As I was traveling over Labor Day weekend, I brought my baby in that Thursday, so the work could be done while I was out of town. The dude at the Genuis Bar was very pleasant, and assured me that my laptop would be ready "in a couple days - Sunday or Monday at the latest." Thursday rolled around, and there was still no word from the Apple store. I decided to give them a call to see what was up. The woman who answered the phone was not sympathetic. "It's not ready yet," she stated plainly. "Some of our geniuses are away for training." That's fine and all, but if they had told me it was going to take a week, that would have been ok. But please don't tell me it will be two or three days and then let it go on a week. "I wish you guys would have told me it might take longer since you were short staffed," I said. "I need my laptop for work." "Well, they've been in training for weeks, so that has nothing to do with it." What? That made no sense. She directly contradicted herself. All I was looking for was an acknowledgment that something got messed up, and that the store was on it. Instead, the woman on the phone got increasingly defensive and aggressive. I honestly do not believe the customer is always right. Sometimes the customer is stupid. But staff really shouldn't argue with a customer, especially when the customer makes sense and isn't looking for conflict. A simple explanation was all I needed. No need to get prickly. Oh, and Apple? When you have an upset customer on your hands, it's not very tactful to tell them that "there are a bunch of people ahead of you." It's not necessary. Just say, "oops." I can understand mistakes. I can also understand that the folks who brought in their machines before I did will be helped before me. But um, just use diplomacy, ok? I'd give this place a three star review (the congenial guy at the Genius Bar made it worth it), but what really made it a one-star was the attitude I was given on the phone. Screw ups aren't the end of the world, but getting pissy about it sucks. Oh yeah, and in the end, though it's probable my inverter was on the fritz, my Macbook issues weren't fixed. I will never go here again. I'll drive to Cambridge or Natick to deal with people who don't seem to hate people. read more

I'm a fortunate owner of the super duper hoity toity fancy shmancy iTouch. And I LOVES it. I plays with it. I names it Sash's baby. I coddles it. I gives it all the best. You get the picture. Then it goes and betrays me! It has failure to turn on, and refusal to rotate. Devastating to a healthy relationship. Off to the store, expecting a hassle, a three month send-away, to get my baby back, brainwashed, but just as fussy. Guess what!! The Genius Bar (yea, that's what they call it, despite the shocking lack of alcohol), replaced the whole thing!! On the spot. Introducing Sasha's Baby 2: the better version. Don't you wish you could just do that with everything that wasn't working quite right? The only thing, is why ISN't there alcohol at the "genius bar?" They could totally mix up an APPLEtini or two. Get it get it??? Ay, I kill me. ok, I stops now. read more

My instinct told me that I should go here to send in the iPad for screen repair before going anywhere ​else, so I scheduled a Genius Bar reservation yesterday. I arrived at​ the store by 3:50 pm because I wanted to avoid traffic (and my appointment was on 4:20 pm) so I was told to wait until 4:10 pm to check back with the store associate. When I checked again​ at 4:10 pm, the store associate checked me in, and the Genius Bar person came by to meet me in less than a few minutes. I showed him the iPad and told him that my iPad was ghost-writing as a result of the broken screen. The Genius Bar associate​ informed me that they "do not do screen repairs​ and that there was nothing that we can do." On top of all that, he dared to ask me if I wanted another iPad, even when I kept reminding him that it's only the screen that's the issue and not the actual tablet itself! I left with my iPad feeling extremely frustrated inside because according to the Apple store website, it told me that I could get the iPad repaired. If certain services are not available for iPads,​ they should make a note of that on the website, but it didn't say that anywhere (I tried to look for any disclaimers, ​but there wasn't any) so it's not my fault that I didn't know that. I knew that the iPad screens could be replaced​​ because there are video tutorials about it explaining the proper procedure- they just didn't want to do it and tried to rip me off. It is not the first time the Apple Store has tried to rip me off of a service, either: a few months ago, I went to the Apple Store in Boylston St. saying that the recent software download made my MacBook laptop go haywire (being that it is an old computer as well!) and I would like to un​install it. Then they told me that it was the hard drive problem as well and wanted me to pay another $300 for it when I replaced the hard drive on my laptop two​ years ago! Apple, unfortunately,​ cares more about getting the big bucks and *suggesting* customers to get new products rather than giving​ exceptional customer service. read more

My iPhone 7 plus was having an issue with the speaker and I brought it back couple of times for services. Both times, they said 'no issues found'. After couple more months, I can't stand it anymore so I opt to buy another iPhone 7 plus for 400 bucks or so. After a month, the same issue came back and now, they are giving me the run around. Mind you, this is my business phone and they don't have a loaner phone for me to use before the part comes in for replacement. All this was coming from the manager herself. My experience is less than pleasant and they don't stand behind their products. read more

Wow, what a horrible experience. I'm a long time Apple person with every thinkable device bought. We have 5 macs in the home, thunderbolt displays 3 apple tvs, 4 ipads... Went to purchase a new macbook air for my daughter and ended up walking out. We waited 10 minutes for someone to stop by as we watched everyone ignore us. Finally I stepped in front of a blue shirt and tell him we would like to buy a laptop. He asks my name and puts into his ipad and walks away. 20 minutes later we are just standing around waiting. Try to ask someone and he just blows right by. I notice a really obese dud who seems to by directing traffic with employee's (seriously, this guy has definitely not seen or touched some frontal areas in a looong time, so I now understand the angry tude). I ask him why it's taking close to 40 minutes to buy a laptop, he doesn't make eye contact, asks my name. He then tells me "you r 3rd on the list." He turns around and can't be bothered to give me an ETA, etc. I then just told him to forget it and we'll go to best buy, he shoots around and says, "well...that's perfect for us." WOW, F you Apple. Went to Best buy and got it in under 5 minutes, courteous and they actually want business. Needless to say, I'm happy Shamu has a job but the whole store has a weirdly arrogant attitude. Kind of strange since all they do is work in a shop, they're not solving world problems. read more

Maybe it helped that each time I went here, I knew exactly what I wanted. The first time, my iPod was failing, so I went in to see if it was worth repairing. Two people greeted me at the door and, of course, turned my iPod on with no problem. While I was flabbergasted, I SWEAR the thing was clicking and wouldn't charge up/turn on, they were really kind and explained my options if it happened again. They weren't one bit condescending. The second time I was there-- my iPod seriously bit it. And I knew what I wanted, a green iPod nano (the new, square kind) with 8 GB. Told the sales guy this, and he was just like, ok, right away. Didn't try to talk me into buying the new Touch, or a more expensive model. The only thing he changed my mind on was the color: if you buy the red iPods, Apple donates 10 bucks to Project [RED] (that AIDS charity all the famous people are wearing red for). So, I figured, why not. He was extremely helpful, and even apologized three times for the fact that I had to wait 15 minutes to check out. The store can get crowded, so go during the week or earlier in the morning. (Note: if you run/exercise with an iPod, do NOT get one with a hard-disk-- aka any of the iPod Classics/Videos-- I didn't realize but physical activity TOTALLY busts the life span of your iPod. Before I got all "healthy," my iPod was kicking it like a dream. However, after about two months of hardcore running, it kicked the bucket. You need one with a flash-drive, i.e. the Nano or Shuffle.) read more

I like the Apple Store and I like Apple products. I did however run into a problem in the Apple Store at Chestnut Hill. I brought my machine in because I was experiencing the kernel panic issue caused by an airport card. I couldn't even boot the machine. The problem was that you need to make an appointment online to have your computer looked at. When I arrived at the store, the next appointment they had was several hours later. One of the people there (who was very nice) told me I should have called. Someone from the Genius Bar agreed. So I called the store from my cell and all employees were surprised to find out that there is no way to speak with someone or make an appointment over the phone. Big flaw in my opinion, especially if you were sold the Apple Care Protection Plan. Days later they ended up fixing it. I got home, and started to experience the issue again. As it turned out the new airport card they installed was faulty. They said it would be three weeks before they could fix it. I asked to speak to the manager, and someone came out. I soon realized this wasn't the manager. I kept asking for the manager and no one came out. As it turned out the manager was standing behind me for over a half hour listening to the conversation. Push came to shove and they ended up replacing the machine, which I appreciate, but its hard to love a product and know that you're in for such a tough experience when you need help. I hope that other apple stores have better managers. read more

I do have to say that the people that work at this store have the utmost patience. The Chestnut Hill clientele are a nightmare to deal with. I know this because I'm familiar with the area but also witnessed the entitlement myself when visiting this store. I was helped by Robert who was nothing short of amazing. He explained everything clearly to me, didn't try sell me anything and my phone screen was efficiently fixed within an hour. The lady being helped in front of me complained that an hour was too long.....I know every customer thinks they are the most important person to walk in the store (especially in this location) but you are NOT. Treat others the way you want to be treated whether you are in the streets or at their place of work. Thank you Apple employees for your professionalism and a special thank you to Robert from the Genius Bar. read more

This is my first review and I really want to be fair with this store I had two experience with this store and all are bad 1- before two weeks and went to their store to get two iPhones 4 for me and my wife and one of their employees tried all of her best so I do not get any. At the first she asked about my license then I gave it to her and after that she told me I cannot get more than one. Then she used my credit card and she declined the process and she told that I already bought one. I immediately got out and went to the other store in 815 boylston and they immediately gave me two even without asking about my I'D and used the same credit card. 2. I thought at the beginning that just that employee had a problem with other people so I went back again to this store to replace my MacBook pro keyboard and I talked to a nice guy from the genius bar and he told me it will take just about three days so gave him my MacBook. After 4 days I tried to talk to them and they told they will call and they never did. I'm the fifth day I called their manager and she could not help me with any answers. In the sixth they called And they fixed it but that took along time. read more

Worst store and service, terrible and rude staff! I think apple is not able to find capable people or mangers cant train them. No sense of customer service. Avoid this store all costs. Better to throw away your device than wasting time getting it looked at here. What a waste. read more

SHOUT OUT TO AMBER!!! I had lost an old receipt from 2019 and went crazy trying to prove to Apple that I purchased Apple Care. I was able to locate my credit card receipt and Amber, very patiently dug out the receipt and emailed it to me...I never got a chance to say thank you because I accident cut her off...GREAT CUSTOMER SERVICE!!! THANK YOU SO MUCH! read more

I've never seen so many guys wearing jeans shorts in my life! It's like geek heaven. I can play with gadgets here for a whole 10 minutes before the jean shorts start to bother me. My friend bought an iPod nano yesterday (tax free baby!) and got a student discount making the nano the same price as a refurbished one ($129). Always hectic and packed but the staff is consistently helpful with their little clipboards and ear plugs. Most of all, the store (like all Apple stores) is so beautiful. Computers have no business being so chic and stylish but I guess the forbidden fruit of fashion just had to be tasted. read more

I just walk in the store to check my new iphone 13 signal is't not good. the staff tell me it's take 5 hours waiting for checking my phone on Monday! What's more, can I say keep up apple! read more

This store is the worst of all the apple stores I have been to. Customer service is poor. Fees and charges are not clearly and fully explained. What the staff says is different from the website. They are not trying to help you by providing the best solution- they only provide the most expensive solution. Go to other stores if possible. read more

QUESTION: How many Apple employees does it take to fix a computer? ANSWER: 13. One apple genius to fix the computer and 12 to stand around and talk about their favorite reddit meme and what level of skyrim they beat. Actually that's not true. I wasn't able to fix my computer because according to the appointment lady I needed an appointment for that and there weren't any appointments available that day. Okay, what about the 15 employees standing around talking to each other? Could they help me with my computer? Apparently not. Still not sure what the 15 or so idle employees are supposed to be doing but apparently fixing computers was not it so I was out of luck. read more