Have been using Valley Buick for 11 years, manly the service department. Carl, Toby and Bill have…read morebeen assisting me. Such excellent service they provide. I bought a Regal after having a Riviera for 12 years. Recently ( last couple years) I have been using the quick lub. because with a new car you don't need to make appointments anymore. So handy and convenient. Always wonderful service and today Exceptional service from Gina and they guys. I always thanked them, and tell them how much I appreciate them, but wanted to share with their superiors. Sandy

If you schedule an appointment it does not mean your service will start at that time. I made an…read moreappointment for an oil change tire rotation for 8 AM in the morning, I dropped my vehicle off at 7 AM, I assumed that it would be done by no later than 10 AM Seeing how I had an 8 AM appointment, but they just stick your vehicle in line with other vehicles and get to it when they can, I called them at 12 noon and my vehicle had not even gone back for service yet. This has now happened twice at this dealership, which is now under new ownership, the previous ownership I've never had issues with. I'm not going to be using this dealership anymore.

I had my vehicle totaled due to a T bone accident. Contacted Brian from Car Buyers Advocate and he…read morewent through some options for the vehicle we were interested in. Once we decided on a vehicle and agreed on a price he got us qualified through one of his lenders, with a great rate, awesome warranty, and met us with the new vehicle on a Sunday of a holiday weekend. We took the car out for a drive, sat in Brian's office for about 10 minutes signing the paperwork, and we were on our way. This is absolutely the best car buying experience i've ever had. Please, please, call Brian next time you are in need of a vehicle. Don Kaczmarek

Okay service, but make sure you ask questions and know exactly what you're getting into…read more I was skeptical and I had two referrals that were frugal consumers and very happy with what he offered. Okay away I went with my blind trust - We had a "gentleman's agreement" to begin with (no contract - just a payment). Total transparency::::Perhaps if my circumstances didn't change midway (I got offered a car midway through our chats and was just looking to sell my much newer car vs at the beginning of the 'agreement' I was going to buy AND sell through him). Also my encounter with him was at the beginning of the COVID pandemic (mid-March) which didn't help timing / the offers by the dealers. Overall "customer service" was ok, but because of the change of circumstances midway and COVID beginning from the dealers - resulted in a 'tough shit' from him (he compared it to a lawyer - even if you don't win you still pay) Fine but I didn't even use any of the resources / offers he found - and I was out hundred of dollars with no real return (I didn't even use any of the dealers he got a quote at to sell the car). In hindsight I wish I would have asked more questions or there would have been a partial payment to get quoted in the cars and then the final payment once the transaction occurred. Overall - ask questions and know what happens in all possible scenarios.

We saw an ad in craigslist and called. When we arrived, we drove the vehicle and then saw another…read more The staff who greeted us was friendly and very easy going. We decided to buy that night and they were able to provide title services and apply for new plates. The price of the vehicle was awesome and perfect car for our daughter. They called about 10 days later when the plates arrived and both guys we worked with remembered us right away when we drove in to pick them up. Their lot is small, but seem to rotate inventory pretty quickly from the auto auction at fair prices. I think they do minor repairs and fixes onsite to get all the cars road ready from the auction. The interior waiting area was clean and plenty of open seating while pa-rework was completed.

Be careful with buying a car "As Is". A buyer should expect to buy a car that the tires can be…read moreremoved to do routine brake work immediately after buying, but you should check to make sure the lug nuts aren't cemented rock solid onto the stud to the point that the rim needs to be cut off to finally get the tire removed. Discount Tire said the tire had been driven on extensively with very low air pressure and was badly damaged on the inside. I'm guessing when they bought this car at auction they knew this and it appears a hole in the tire was plugged to repair it. Regardless of why the tire could not be removed, one would hope when they buy a tire the basic ability of removing a tire should be expected. When I went to pick up the plates I informed them of this and they said the sales person who sold me the car would contact me back. It has been 3 days and I have not heard any word.

Do not go here if you need to have them install a battery that you buy there. They will not do it…read more Our battery died outside the store (we were visiting a different store), bought a battery & they would not install it.

The store is a bit dingy and the guys definitely get their hands dirty. But that's the kind of…read moreauto parts store I like. Besides, these guys are also very helpful. I've yet to be pissed off like I have with other parts stores or departments. Plus, they know their stuff. Napa, in general, can be a bit pricey on a lot of their parts. But I know they can get what I need cheaper than the new car dealer.

Never had an issue here. Been going for a few months now. Always quick and I love that they vacuum…read moreoff your mats in the front. Always use a coupon from the yelp app or their website. You do get a 'free' car wash code for later as well. Just like everything prices have gone up but use a a coupon and it's a pretty good value.

We have been going to Protech for years for our auto maintenance. We trust Protech. They are…read morehonest, do a good job and are reasonably priced. Today I went to get my oil changed. I was pleasantly surprised to see that they washed my car mats! They were salty and dirty from getting in and out of the car all winter. Not only did they wash my car mats, they vacuum and I get a car wash included in the price of my oil change. We highly recommend Protech!

Had my vehicle towed to Firestone recently. They diagnosed the problem, fixed it, and explained…read moreeverything throughly. The staff were knowledge and very helpful in going through all of the details. I thought the price was reasonable for the services provided and would definitely go back in the future.

Not impressed with the overall customer experience & professionalism. The manager working tonight…read moredid not treat the customers that came in with much respect. They will use you like an ATM. I would never trust these guys with my vehicle. Originally came here for a tire alignment ($100), they tried to tack on an oil change & fluid change for my truck. There recommendations came out to be $1200 worth of useless work. Oil life on my dash is at 80%. I'm usually a pretty positive Yelper. Sorry to all of my followers for the negativity, I will post another upbeat yelp review soon. One Star. That might even be too high...