I purchased a 2021 Lincoln Nautilis brand new off the showroom floor. It currently has 39,800…read moremiles. Whenever I open the driver side door, there's a loud cracking sound, took it to Lincoln collision center in Lakeville and they gave me an estimate for $7500 to replace cracked door hinges that on a Ford escape is a manufacturing defect. Also, I've read a lot of other people complaining about the same problem because the door is too heavy for those cheap hinges they put on. This is horrible customer service, this is not even safe. They offered to pay half of the 7500. That is still insane. That is a manufacturing defect without a doubt, I already filed a complaint with the Better Business Bureau so we'll see what happens, probably nothing. I've had Lincoln's since 2002, Continental, the MKX and now the Nautilis and I'll never get another Lincoln ever again. This sucks. Lincoln should accept responsibility for their poor selection of metal to support such a heavy heavy door. I think they should classify it as manufacturing defect and pay for the whole damn thing. This vehicle is like new still.

I took my 2015 Ford Escape to AVF. They were great! Everyone was very friendly! I will definitely…read morego back there! Susie C

Unprofessional as heck. I was sitting in the office waiting for them to bring up a car for 20 min…read more "It's just getting done with service he's getting it ready and pulling it up now" I walked to the back and Dennis my sales guy still hasn't found the car I'm looking for. Thanks guys for the water and wasting 2 hours of my day lol.

If you schedule an appointment it does not mean your service will start at that time. I made an…read moreappointment for an oil change tire rotation for 8 AM in the morning, I dropped my vehicle off at 7 AM, I assumed that it would be done by no later than 10 AM Seeing how I had an 8 AM appointment, but they just stick your vehicle in line with other vehicles and get to it when they can, I called them at 12 noon and my vehicle had not even gone back for service yet. This has now happened twice at this dealership, which is now under new ownership, the previous ownership I've never had issues with. I'm not going to be using this dealership anymore.

Bob gave me great advice on how to select and maintain a car and steer clear from unnecessary sales…read moretactics. He accompanied me to the dealership and was so helpful in this process. It could have been such a nerve wracking process, but Bob has tons of experience and was able to answer all of my questions and concerns. I'd highly recommend Bob and his stellar service!

Great showroom, fair price. Johnny Hoy in sales and Jami in finance were kind, friendly and…read moreprofessional. Excellent communication.

We saw an ad in craigslist and called. When we arrived, we drove the vehicle and then saw another…read more The staff who greeted us was friendly and very easy going. We decided to buy that night and they were able to provide title services and apply for new plates. The price of the vehicle was awesome and perfect car for our daughter. They called about 10 days later when the plates arrived and both guys we worked with remembered us right away when we drove in to pick them up. Their lot is small, but seem to rotate inventory pretty quickly from the auto auction at fair prices. I think they do minor repairs and fixes onsite to get all the cars road ready from the auction. The interior waiting area was clean and plenty of open seating while pa-rework was completed.

Be careful with buying a car "As Is". A buyer should expect to buy a car that the tires can be…read moreremoved to do routine brake work immediately after buying, but you should check to make sure the lug nuts aren't cemented rock solid onto the stud to the point that the rim needs to be cut off to finally get the tire removed. Discount Tire said the tire had been driven on extensively with very low air pressure and was badly damaged on the inside. I'm guessing when they bought this car at auction they knew this and it appears a hole in the tire was plugged to repair it. Regardless of why the tire could not be removed, one would hope when they buy a tire the basic ability of removing a tire should be expected. When I went to pick up the plates I informed them of this and they said the sales person who sold me the car would contact me back. It has been 3 days and I have not heard any word.

Do not go here if you need to have them install a battery that you buy there. They will not do it…read more Our battery died outside the store (we were visiting a different store), bought a battery & they would not install it.

The store is a bit dingy and the guys definitely get their hands dirty. But that's the kind of…read moreauto parts store I like. Besides, these guys are also very helpful. I've yet to be pissed off like I have with other parts stores or departments. Plus, they know their stuff. Napa, in general, can be a bit pricey on a lot of their parts. But I know they can get what I need cheaper than the new car dealer.

We have been going to Protech for years for our auto maintenance. We trust Protech. They are…read morehonest, do a good job and are reasonably priced. Today I went to get my oil changed. I was pleasantly surprised to see that they washed my car mats! They were salty and dirty from getting in and out of the car all winter. Not only did they wash my car mats, they vacuum and I get a car wash included in the price of my oil change. We highly recommend Protech!

Never had an issue here. Been going for a few months now. Always quick and I love that they vacuum…read moreoff your mats in the front. Always use a coupon from the yelp app or their website. You do get a 'free' car wash code for later as well. Just like everything prices have gone up but use a a coupon and it's a pretty good value.

Had my vehicle towed to Firestone recently. They diagnosed the problem, fixed it, and explained…read moreeverything throughly. The staff were knowledge and very helpful in going through all of the details. I thought the price was reasonable for the services provided and would definitely go back in the future.

Not impressed with the overall customer experience & professionalism. The manager working tonight…read moredid not treat the customers that came in with much respect. They will use you like an ATM. I would never trust these guys with my vehicle. Originally came here for a tire alignment ($100), they tried to tack on an oil change & fluid change for my truck. There recommendations came out to be $1200 worth of useless work. Oil life on my dash is at 80%. I'm usually a pretty positive Yelper. Sorry to all of my followers for the negativity, I will post another upbeat yelp review soon. One Star. That might even be too high...

Just wanted to say a BIG thank you to the guy who stopped yesterday (12/29) in Lakeville to help…read moreour semi driver get out of the snow on the exit ramp. We really appreciate your help and professionalism. You definitely earned a new customer for the future!

I would never use this tow truck company. They are partnered with a service to come pick up cars…read morefor sale. I set two appoitments where they no showed for both of them. I was waiting around twice in a 4 hour pickup window...no heads up, no getting back to me, and wouldnt even answer their business line. Very Unreliable company that wasted my time.