Unprofessional as heck. I was sitting in the office waiting for them to bring up a car for 20 min. "It's just getting done with service he's getting it ready and pulling it up now" I walked to the back and Dennis my sales guy still hasn't found the car I'm looking for. Thanks guys for the water and wasting 2 hours of my day lol. read more

If you schedule an appointment it does not mean your service will start at that time. I made an appointment for an oil change tire rotation for 8 AM in the morning, I dropped my vehicle off at 7 AM, I assumed that it would be done by no later than 10 AM Seeing how I had an 8 AM appointment, but they just stick your vehicle in line with other vehicles and get to it when they can, I called them at 12 noon and my vehicle had not even gone back for service yet. This has now happened twice at this dealership, which is now under new ownership, the previous ownership I've never had issues with. I'm not going to be using this dealership anymore. read more

I've been going here for years. Always a great place And staff is always helpful and cheerful. They've recently been acquired by Kunes and the price of an oil change had gone up drastically with no heads up on the website or when checking in. the cost went up from 83.00 to 135.00 which Is almost 75% I only have a little Chevy sedan so it's a little outrageous. Will not be going back again. read more

I came here to do an oil change and i was very surprised on the positive experience i had with all the staff members. It was very easy bringing my car inside to get checked in. The staff member who helped me was nice and funny. He gave me recommendations on places i could go to eat something while i wait as well. The waiting area was very large and had good amenities while you wait. Next time i purchase i a car i think I'll be back here. read more

Our problems began with the battery light staying on in March. We replaced the battery and cleaned the terminal connectors. The battery light remained on, so we brought our 2008 Pontiac Vibe to Valley Buick GMC (Apple Valley). Valley GMC determined it was the alternator. They replaced it at a cost of $741.11. We picked the car up and drove it home. Then we went on vacation. When we returned my husband drove the car to work and the battery light remained on. Back to Valley GMC. Scott told us that this time it was the ECM. We complained about the fact that they said it was the alternator and now the ECM. Scott said he would speak to Randy Rue, the Service Manager, and have him contact us. We told him to proceed with the repair. The cost was $611.36. We never heard from Randy. I left a message for the General Manager, Brett Paul, and never heard back. Scott assured us it was fixed. We picked it up and then had to return it the same day as the battery light was on again. Scott said the alternator was bad and they replaced it - again. Neither Randy or Brett had called us back, despite repeated messages. I spoke to the receptionist and left messages for Brett and also the owner, Jim Paul. Scott assured us the issue was fixed and that they drove it to make sure. We picked up the car and immediately returned it as the battery light was still on. Scott called us again and said that it was now the Canister Vacuum Pump and that we would have to pay $836.36 additional. My husband finally reached Randy who refused to do anything about the price and wouldn't listen to our complaints. We picked up the car because it had been a month since Valley GMC started work. The battery light is now off but the car has only been driven 60 miles. We have spent a total of $2,188.83. Neither Jim or Brett Paul has returned my calls, despite leaving voice mails and messages with the receptionist. Our car didn't need all of these parts. It was running fine but had a battery light on. They misdiagnosed the car and wanted us to pay for their mistakes. Very dissatisfied. read more

Well where to start. We reserved a 2025 Yukon Denali ultimate as soon as it left the plant with a 2500 deposit. We waited for it to arrive it came in to the rail yard on I think a Monday so we took a gamble and flew in that Friday and it was not delivered which is not their fault at all. That Sunday we made the deal knowing we would have to fly back in to pick up the deal but they wanted to make the deal before months end which was fine with us. When we was making the deal we mentioned the 500 off coupon that you get on line the finance guy knew nothing about it and said he would check the the new car manager and we forgot about it our fault. But when we was making the deal we settled on a price out the door including the extended warranty and the 2500 deposit fine we signed. But when we came back the next weekend we was told oh no you owe 2500 more because the deal made did not include the down payment. I Asked them to listen to the voice recording because we was told that they recorded the deal. They would not listen to it they told us they could sell that vehicle in 30 seconds if we didn't agree. They did take 500 off the warranty and 500 coupon so we had to pay an additional 1500 even though on the proposal hand written paper it flat out stated the out the door price. Be very very careful read everything do not believe what they tell you read more

I would give zero stars if I could can never fix the car the first time I brought the car in there twice now for oil leaks and price seven times for a camshaft sensor that has was never fixed until the seventh time and the oil leak took two tries to fix. The GM never calls anyone back. I don't get how they stay in business with their very poor communication. read more

This place is in way over their heads. Management only cares making money for themselves. I would recommend taking your vehicle to anywhere else that actually treats their customers like humans and not a number. First took 2 hours for my oil change and then I showed a coupon after my vehicle was done and it turned into this huge argument over a $10 coupon and she "didn't know how to do it". Took 10 minutes of employees arguing back and forth over a coupon they sent out...My local dealer is cheaper anyways but this place was recommended so I thought I'd give them a shot. Worst dealer experience of my life and will be advising people to take their business elsewhere at every opportunity I can get! read more

Riley and team mis-diagnosed a clicking noise as a hazard switch. When I purchased and installed the switch, the clicking continued. I returned the part, which Valley GMC accepted, but never got my refund. I called a week later and got passed from service to parts and back to service, then put on hold for 45 minutes until the call was disconnected. Valley GMC said they cannot accept the returned hazard switch because it was plugged in, and would not refund the mis-diagnosis fee either. I understand mistakes happen, but it is unacceptable that they would not make it right. Very disappointing experience. read more

Never visit this site for an oil change. Reference one price for oil Change, and filter: and add significant service charges. With many other oil change options: I'd look elsewhere read more

New to town and needed an oil change. The day i made my appt 2 of 4 people in the service dept weren't wearing masks, and today when i arrived, again two w/o masks. Under the nose and under your chin dont work. I will not return to this location. read more

We needed a key for our work truck. The service department was great about walking us through the process of how to get the key made off of just the Vin number. We were prompt and courteous. Would definitely recommend read more

I brought my 2019 sierra Denali in for vibration issues. The first time they balanced my tires and said the vibration was solved. I drove it home amd the vibration was still there. I made another appointment and rode with the service manager to show him the vibration. He talked how it could be the 22 inch rims and he said there was nothing he could do to fix the issue. Completely unacceptable. I will not be returning to this dealer again. read more

I bought my car here from Paul Johnson and it was a simple process, not much waiting, and I really like my car. Great personal service at every turn. Highly recommend. read more

Contacted this dealership looking for a new Yukon and they had the specific model we wanted. Dealt with a Leon Samson. We did not make a purchase as we could not reach a price point acceptable to both of us. Of the several dealerships I have spoken to Leon was right to the point, did not waste our time, or give us any high pressure sales pitches. I appreciate Leon's honesty and straightforward answers. I wish all the dealerships had a guy like him. read more

I had an appointment to meet with the service manager Randy Rue about a rust warranty issue on my car. Never once did he introduce himself, talk to me or shake my hand. Then Randy Rue walked away. I went back in to talk to Randy about his manners. I was brought back to the service managers office. He was in his office talking to another employee joking around. I waited and Randy Rue closed the door on my face. He did not​ even recognize me because​ he never even looked at me or made eye contact moments earlier when he looked at my car. In this day and age,​ I'm​ shocked that someone in management​ would treat​ a customer like they are irrelevant​. As a women business​ owner, I would NEVER be so condescending​ to a customer. Tom Stensrud was amazing, always going above and beyond​. Tom does give phenomenal​ service and the dealership is lucky to have him. read more

Went in for an oil change and the service ran my vehicle through the car wash without even asking if I wanted it. Got home and noticed the whole rear end had swirl marks and scratches in the paint/plastics from the car wash brushes. I would not recommend getting a wash there. read more

50 minutes for a simple tire rotation with an appointment at 1pm on a weekday?

Gene Fritz and Amy were our salespeople! Gene was great making sure we had a big enough truck to pull our new camper. Amy also did a great job in finding our truck. We got a great truck,good trade on our truck. Joel was great to deal with in finance. We would highly recommend Gene and Amy. Vicki and Greg Kelcher read more

This dealership was fantastic and the service department was outstanding. I had a recall issue and they still treated me like a regular paying customer. Will definetly return. read more

I just took my 2016 Buick Envision to Valley Buick GMC for warranty service. Actually, I really just needed some education on my car's capabilities. Nick, from sales got in my car and went over multiple features. I did not buy my car from this dealership but would recommend them to everyone. The people in service and Nick were incredible with their customer service. read more

Pete has always steered me in the right direction since 1988. I appreciate his honesty, kindness, humaness (sorry, not a word) and his humor. I leave the lot feeling confident in my choice of vehicle and will never buy a car from anyone else. Either he has to die or they take away my keys. Sorry too far. Seriously, I love buying cars from Pete Rustad. I've also had great experiences with the service staff and the gals at the desk. Everyone there seems happy to work there and that makes a difference. read more

I dropped our Buick in the evening for service work. The next morning I can barely get into my office when Tom calls telling my Buick is ready to pick up. That is speedy service! I used to work in an auto service department of a local dealership. The way I am treated at Valley is how I treated my customers. Valley does a great job! Thanks again Tom! read more

I bought a pontiac G6 from this dealership 4 years ago. Since that time I have never had a complaint with the purchasing process, the car or the service I receive. The service staff is fast, and friendly. I will buy my next vehicle from this dealer and will recommend it to anyone. read more

We bought a new Acadia and worked with Sara K. She is the best! I highly recommend Valley GMC for great service and really stress free buying experience. Thanks Sara we love our Acadia and appreciate your professionalism and straight forward and sincere demeanor. We will be back! Larry and Lisa read more

Terrible customer service. People were not friendly. Tried to charge me for stuff they didn't do

My most recent experience was with the body shop. Joe Raschke and Jeff Knight were exceptional to deal with. My car was done when promised. The work was beautiful. More people should know about the great work they do. read more

Have been using Valley Buick for 11 years, manly the service department. Carl, Toby and Bill have been assisting me. Such excellent service they provide. I bought a Regal after having a Riviera for 12 years. Recently ( last couple years) I have been using the quick lub. because with a new car you don't need to make appointments anymore. So handy and convenient. Always wonderful service and today Exceptional service from Gina and they guys. I always thanked them, and tell them how much I appreciate them, but wanted to share with their superiors. Sandy read more

Super friendly, easy going service reps when you pull into the bay. They take time to make you feel welcome and answer ANY questions or concerns about your vehicle that you may have. We were given a courtesy vehicle w/o even being asked if we needed one which was super nice. They just offered it because they were behind and it was nice that we could run some errands instead of spending our time waiting. We are happy with our new tires too! read more

This is a great dealership, from the owner, to sales, to service there is no doubt you will be treated well. Tom in service is a great guy that will always make sure that you are taken care of, and Brett in sales is an honest, down to earth guy as well. 5 stars! read more

WOW!! Small town dealer yet located in the Twin Cities. My wife and I purchased a Buick Enclave from Jerry Miller. Jerry made us feel at home right away. Earlier in the day we test drove the Dodge Durango and we were ready to buy it. We decided that we wanted to test drive the Buick Enclave to be sure. Not only did Jerry do a great job pointing out the features of the Enclave he was also very knowledgable about the Durango. Jerry asked several questions and found out that my wife was going to be the primary driver. He did a great job explaining several features that she would like and use that the Durango just couldn't offer. After my wife took the Enclave for a spin she was sold. Jerry didn't try and force the sale on us. When it came time to negotiate he was very fair. We had some damage to our trade in and we were not expected to get any real value for it. Boy were we surprised when we found out what we were getting for it. When it came time to go I to the office for the financing we were expecting to be pressures into buying extended warranties and accessories. Yet we were not pressured. In fact we were told that if we wanted to purchase an extended warranty we could come back anytime and buy one. I can't say enough about the experience we had. On delivery we also met the Sales Manager Brett who was great and you could tell that he really valued our opinion. It was not the canned speech you expect to get from the big chain of dealerships in the Twin Cities. My wife and I really look forward to buying our next car or truck from Jerry at Valley Buick read more

Great experience beginning to end. After a short price discussion we came to a very agreeable purchase amount. I got the car and warranty I wanted for the price I had hoped for. Pete was very friendly, courteous and efficient. Start to end I was in and out under two hours. Couldn't ask for a better experience. Will most definitely shop there again. read more

This dealership knows how to take care of there customers! I have been a customer of theirs for 14 years now. When I bring my vehicle in for service the services guys are always so nice, and truly make you feel welcomed by walking you into the building waiting area. No other dealership has impressed me as much as this one. read more

My experience is always fantastic. My service advisors Tom Monson and Scott Soller know their customers by name, are always straight forward and honest, and are extremely knowledgeable. They keep you posted with what is required for the vehicles maintenance and repairs and take a common sense approach in recommending services needed. They are conscious that customers have a budget. While all repairs need done, they help prioritize for their clients. We bring all our vehicles to Valley Buick because of the trust level we have, and the relationships we have developed with the entire Valley team. I recommend Valley Buick to all my friends and clients because I am confident they will receive the same level of of service that I am accustomed to. Michael Secrest. Country Financial. read more

Evedently we now have to pay for their service techs to go to school on our vehicles. We brought a 2005 Hummer H2 into this dealership because the rear air ride system was not working. They installed 2 ride level sensors, (1 at a time stringing us along) which didn't repair the problem, then couldn't locate the parts to complete the repair. They wouldn't return the sensors, so they forced us to pay $722 dollars and our vehicle is still in the same position. Being a proud GM owner, I will find another dealership to do my business in the future! A bunch of crooks here!!! read more

Worst car experience and rudest car salesman ever! I would not go to this dealership if my life depended on it. Salesman Reid lied to us about where the car came from. Said it was a trade in when they actually received it from auction after a car accident. If you don't know where it came from that is fine but don't lie to us! Made an appointment to look at the car again (and to get my license back since he forgot to give it back to me from the start and and after an attempt to go back and get it and being told by another salesman that it wasn't his problem.) Was advised they found out the heater blower was not working so would add $500 to the selling price. Got to the dealership and advised that we decided the car was not going to work for our needs. Reid continued to argue with me and finally yelled 'I'm not very happy with you!' and stormed off like a 2 year old. Not only will I never go there again, I will advise everyone I come into contact with to not go there as well unless they want to be disrespected and belittled. read more