Very personable-very efficient and simple process. Each employee explained what they were doing and…read morewhat my options were with analysis for and against decisions to be made. Been there many times, car has 220k plus and oil changes have been key to longevity.

I have been having regular maintenance at this location for at least 5 years. The gentlemen at this…read morelocation are outstanding. I always leave there smiling. They are friendly, fast and thorough. THE BEST!

This review is for the service and quality work I received during a sweltering July day. These…read moreemployees were working with only a couple fans and were doing it with a smile. I especially want to give a shout out to the Tico (forgot his name) for being a nice person. You deserve a raise and some air conditioning

I love the flexibility of Valvoline's drive-through oil change. They are fast and extremely…read moreprofessional and polite. Their customer service is top-notch. Their pricing is in line with other oil change places and they top off fluids and check lights, tires and battery as well. Highly recommend the Apple Valley location!

Had oil change performed, and they found some additional items that could be worked on. Friendly…read morestaff, reliable services, was not pressured into any repairs - they took the time to explain what and why my car needed something and kept it real with me. Overall experience was better than expected from a shop I haven't been too but will for sure be coming back; they've earned my trust and business!

The guys at Auto Pros were knowledgeable and fun to deal with. The oil change price was the best…read morearound. Randy L

Needed tires so we went in person to price them. After we left we decided to get tires. We were…read moretold we needed an appointment, so called to make an appointment. The person on the phone said the tires we wanted were in stock and they would make sure we had them for our car. Went in 35 minutes before our appointment. They had sold the tires. The team lead said that since we were not there yet they had sold our tires and if we wanted tires we could go to shakapee. We were not happy and will not be going back to this Walmart for anything for my vehicles!!!

A copy of the letter being sent to this stores manager…read more. I am writing to you today to share my experience of your Tires Plus location. On Saturday, February 8, 2025, I brought my car into your Tires Plus because I had slid into a curb that morning which caused my tires to have a hum and to make more noise when veering right. Something was wrong and I was fairly certain I had messed up my bearing. I also needed new tires and asked to have them installed. I explained this to Levi at your Tires Plus and my car was immediately taken into the garage without it being test driven. After an hour, Levi informed me that the new tire installation had taken care of the humming issues and there was nothing wrong with the bearings. I was skeptical but knew that my old tires were in pretty bad shape, so it was plausible. My car was taken from the garage and immediately parked. After driving my car for 5 minutes, I returned to your Tires Plus as the issue was very obviously not fixed. I asked Levi to take my car for a test drive and you get the car up to 40mph, he could not miss the issue. He returned after driving my car for a total of 3 minutes (from ignition on to ignition off). He told me that the humming I was hearing was just the new tires and the issue with turning slightly right was because of a bit of snow packed on the tire. I left again. I returned a 3rd time because there was a very obvious issue that he missed because he failed to actually test drive the car like I asked. At this point, it was later in the day and nobody was around to look at my car. I made an appointment for my FOURTH visit for 7am on Tuesday, February 11. 2025. When I arrived at 7:05am, I was told there would not be anyone to look at my car until at least 7:30am. For my appointment, I requested that someone take a test drive with me so I would be sure that the problem was noticed. Finally, at 8am, the female at the front counter (with tattoos and whom I'll call "Mary" even thought it is not her name) informed me that the tech, whom I've never had an interaction with, did not feel comfortable going on a test drive with me. Unbelievable. Mary said that he would take the car and test it. I specifically told her to have the tech get up to at least 40mph. The tech drove my car for 4 minutes (from ignition on to off) and brought my car into the garage. After 20 minutes, Mary started going over an inspection checklist talking about washer fluid. She then says that there is a "little bit of play" in the wheel bearing and would I like to schedule an appointment to get that installed. I asked her if the tech was sure that it was the problem, because I was told previously by Levi that it was NOT a problem, or was he just guessing because he had not taken the car for a test drive like I asked. She didn't know and I told her that I'm going to take my car somewhere else. I was then told that the vehicle inspection was $10. I refused to pay $10 for an " inspection" I did not ask for. This was an issue from a previous visit. After 15 minutes, they gave me my key. I immediately went to the Tires Plus on 42 in Burnsville. I explained the issues and the Master Technician took my car for a real test drive and into the shop. He came out and explained exactly how the bearing casing was bent, how it was causing the noises that I was hearing, and that my rim was also very slightly bent. In a roundabout way, without putting down another store, he made it clear that the issue was very obvious and should not have been missed. This is the service expected from a Tires Plus store. The part was ordered and my car was fixed in less time at the Savage store than I spent over 4 visits at yours. My experience at your Tires Plus did not meet even the very basics of service that the average person would and should expect. Having to make 4 trips to your store and still not having the issue addressed or even adequately looked into. Failure to inspect the rim, which was bent, during the installation of new tires, after stating that I had hit a curb and was having issues. Failure to inspect and notice a bent wheel bearing casing after specifically mentioning that it may be the reason for the issues. Tire pressures after leaving the store after a new tire installation were not acceptable (38, 37, 37, 34). Gaslighting as to the reason for the humming and noise when turning, saying it was snow packed in the tread. Attempting to charge me for a service that I had not requested and refusing to give me my keys for 15 minutes. Not providing me a receipt or estimate for services performed. Telling me that someone who had never met me was not comfortable driving in a car with me.

Been visiting here for a long time! Like My favorite store "team member" called to follow up with…read moreme. Today. Thank you. Apple Valley! Satisfied customers do keep coming back! As recommended, have a contract for road hazard on the tires. Just last week had another a road hazard. Prefer the Apple Valley location, pass by there all the time. Yes, visit many South Metro Tires Plus shops... Thank you all are doing their best! Visited in past Lakeville, Eagan, East and West Burnsville, Savage, Richfield as well as Apple Valley, my favorite. As a satisfied customer will keep coming back for the service, quality and values... These shops seem busier nowadays, for sure. ...more and more people keeping their cars. Expect a wait. Expect you may need to leave your car over night. Be patient even to fix a tire. Yes! To fix a tire, in many locations busy. We find a way no matter what to wait. As it turned out my last stop in hope, found a great counter guy named "Anthony" who said, "just wait. We'll take care of you!" Be prepared to wait for the best. Thanks I will keep coming back, Tires Plus. Soon to get new tires. Thank you

We were shopping for my daughter's first vehicle, so finding something that was safe and reliable…read morewas extremely important to us. We originally brought a Mazda CX-5 to Christian Brothers Automotive in Lakeville for a pre-purchase inspection. The technicians performed a very detailed inspection, and Chuck, Vince, and Nick each took the time to personally look over and drive the vehicle as well. They explained everything they found, answered every question we had, and ultimately advised us to walk away from the purchase. While that was disappointing at the time, it almost certainly saved us from buying a vehicle that would have cost us far more down the road. We kept looking and eventually found a Lexus RX 350, which we also brought to Christian Brothers for another pre-purchase inspection. Once again, the technicians did an outstanding job, and Chuck, Vince, and Nick each took the time to review the vehicle, explain their findings, and answer our questions. They confirmed the Lexus was a solid vehicle and gave us confidence moving forward with the purchase. The inspection wasn't just a checklist. It was an education. They walked us through the vehicle, explained what they were seeing, pointed out what mattered, what didn't, and what we should expect down the road. Their advice also helped us negotiate the purchase price, saving us $500, which more than covered the cost of both inspections. What impressed me most, though, was the people. Every interaction with Chuck, Vince, and Nick was friendly, transparent, and genuine. What really stood out was how much they cared about the outcome. After we left to buy the Lexus, it was already late and we weren't able to finish the purchase that evening. Before we left, Chuck asked me to give him a call the next day because he wanted to know how everything turned out, whether we were able to buy the Lexus, and whether his advice had helped. He didn't have to do that. It wasn't part of the inspection. It showed me that they genuinely cared about helping us find the right vehicle, not just completing another service. Christian Brothers Automotive is more than 30 minutes from my home, and I'll gladly make that drive. They'll be servicing not only this Lexus, but all of my family's vehicles going forward. Buying a used vehicle can be stressful, especially when you're trying to make the right decision for your family. For us, this wasn't just buying another used car. This was buying our daughter's first vehicle, and we wanted to know we were making the right decision. Christian Brothers Automotive helped us do exactly that. Thank you to Chuck, Vince, Nick, the technicians, and everyone else at Christian Brothers Automotive in Lakeville. We truly appreciate everything you did for our family! -Derek

I love this automotive company. Here's just a FEW reasons why:…read more * Service: They treat all their customers with respect. They care about relationships and building trust. They openly communicate through every service experience and always go above and beyond to ensure the customer is happy, satisfied, and understanding of the service performed. I especially love how they also treat my car with great respect and care. They do a fabulous job at not getting the interior dirty or greasy, which is hard when you're working under those conditions that are not the cleanest. I really really like this element. Quality: If at any point your unsatisfied or quality is not up to par they will bend over backwards to make it right. They pride themselves on quality across the board and it shows - from their craftsmanship, to employed team members, to service. The quality speaks volumes here. Value: They are ethically priced and will not do what it takes to ensure the customer spends more OR gets ripped off. They treat every customer with respect - male and female - and often times will proves additional incentives or discounts if the work order is high to ensure you get some money off. I love how they also offer a free oil change incentive after you get 5. It's a nice little perk and makes me feel great when I reach the free oil change. Small Biz Values: I appreciate their faith-based approach to how they operate their business. I'm a faith-driven person and respect companies who are able to operate to their personal standards, values, and moral compass. I like seeing the cards in the front office from local kids and satisfied customers expressing their thanks and gratitude. I love the music they play in the front office as well - very calming, encouraging and faith-driven. The last thing I love is the on-site rides they offer to customers who are getting work performed. It's so handy being able to be dropped off or picked up free of charge by them and shows they are valuing my time as well. This is a great automotive company that supports our local communities and does such a great job of lifting up the values of other small businesses around them. Thank you Christian Brothers Automotive for always striving for perfection and treating me as a dedicated customer!!

This is my favorite Valvoline location. As a woman, I truly appreciate how well they take care of…read moreme--they're honest, never try to take advantage, and always explain things clearly. The team is incredibly kind, helpful, and generous with their time. The level of service is exceptional, and I genuinely love coming to this location.

These people don't have any supervision or accountability. We had to ask for them to check the…read morecoolant after they said they finished everything. When I asked Ian -when they stopped checking everything such as lights and tire pressure and cabin filters, he said they haven't and that the should have done it when we arrived and it must have slipped their mind. Ian did it eventually checked only the tires coolant and lights but it took several requests. If you own this place you should check your audio and video the conversations taking place here today were HIGHLY inappropriate by who I believe to be is the manager wearing a beanie on his head who whipped out to go grab a monster energy drink in his small vehicle while they failed to do ANYTHING else the other locations do. I feel like I need to take our car to another location JUST TO CHECK THE WORK THAT WAS "done" today. Absolutely terrible service as these people just collect a paycheck and don't care. I can't believe a car next me to paid $200+ here today and didn't even get his lights checked at the very least! Lol go to any other location this place should be shut down.

These guys do great work and help with some things for free. Been going here for 25+ years and have…read morenever been disappointed. Black Friday coupon book is awesome!

Great experience, felt taken care of how they handled me as a customer informed me they would honor…read moremy coupon and did thanks heartland! Will send business if I can!

what would have been a 1 star, changed to a 4 because the service manager Jake did an outstanding…read morejob (I give him personally 5 stars) something went terribly wrong during my oil change and I woke up the following morning to a puddle of oil in my garage. I took the vehicle back in, and was so fortunate to have Jake's help to remedy the issue. he went above and beyond making sure I was taken care of.

Nearly three weeks ago I had my oil changed at this location. Earlier this week while my wife and…read moredaughter were in the car, the check engine light came on and flashed along with an emissions system failure message. Barely made it home because the car went into a limp mode. Brought it to my Honda dealer and the car was overfilled with oil by half a quart! The overfill also damaged/broke an oil sensor according to my Honda dealer. Because of this situation, I had to cancel an entire week of appointments and meetings due to no vehicle. I will also have to be paying nearly $500 to fix the sensor and redo the oil change. They also never completed the air pressure nor showed me the oil dipstick. I will not be returning to this location after this incident that nearly destroyed my car. I have contacted corporate to resolve this matter

They were awesome to deal with and very reasonably priced. I typically take my car to Mercedes in…read moreBloomington for work. My brake line cracked and I needed to find a place close to my home in Apple Valley. They were professional and completed the work in a timely fashion. This will be my new "go to" place moving forward for service.

Dan was very helpful and came across as very genuine. Was appreciative of justins loaner vehicle…read more Will have repairs done there and see how it goes. I was referred by an existing customer and i hope to be able to do the same.