Always happy here per usual great customer service that is staff is always very knowledgeable as well as very educated with all Apple products things to them I have so many apple products as well as my newest addition to the collection read more

Apple Mayfair - Computers Near Me - Milwaukee, Wisconsin

5 minutes ago All employees chatting in groups of four instead of greeting and helping me out I was standing near 15min by iphone pros looking on buying one. What a joke of customer assistance I don't gotta go to you and ask for help, enough of me by driving and going to the place wouldn't you think. horrible location read more

I had lost my airpods for 2 months. Mind you it's winter, snow has come and gone within that time. Today our mail man handed me my airpods, saying he found them in the lawn next to my driveway. For two months, my airpods were sitting in snow and water! I put them in rice, thinking there was no chance they would still work! But they did! I didn't buy them from this store, I just wanted to review this because apple is the best! I love everything apple and this just proves how amazing the product really is! read more

I feel like the guy that was helping me today was trying to beat a record for how many times he can call someone "dude" before they get pissed off. The dude that was helping me must have called me dude 30 times in a brief 15 minute encounter. That's an average of two dudes per minute. Not only did I get called dude on average 2 times per minute but my issue did not get resolved. Slightly flustered, but i'll get over it. read more

I upgraded from an Iphone 6 to a 14 and was overwhelmed by the advanced technology. I stopped in and a nice man at apple told me about free classes that help you become familiar with your phone. That was an understatement. I walked out of the store today feeling a foot taller! So confident. Our teacher Jason, talked TO us not at us or "down to us" which is key in a learning situation. He was listened to our concerns and we had a lot of questions. He informed me about features I didn't even knew exhisted. I walked out of there and got on the phone to my Mom and friends because the store offers so many classes in advanced areas that are really interesting. I am so appreciative of the help they gave me. read more

I to had an appointment and the cued me in line for 29 minutes past my appointment! As stated in other reviews, what the point of having an appointment! read more

After abysmal service at Bayshore store, I bought an a android phone, but set-up and file migration got tricky really fast. Joshua Thornton, the store manager, took care of it immediately within a brief period of time. He was clear, courteous and prompt. Almost made me feel like IOS 11 is not spawn of the devil. read more

I bought a new Macbook Pro three days ago and last night, when closing It, a giant chunk below the screen cracked out of the blue. Obviously being a brand new computer, I was beyond upset about It. I brought It into the Mayfair Apple store this morning, and explained what had happened to the manager. She was very understanding and told us we would be working with Gur to fix the issue. I honestly can't say enough great things about the experience. Gur was incredibly empathetic about the situation and was very personable, both in discussing the issue and chatting while waiting for the staff in back to bring out the new laptop. As someone who works in Customer Experience, I very much appreciate someone who makes any experience easy and comfortable for a customer in a tough situation. I would give 10 stars if I could. Thank you so much Gur and the rest of the staff at this Apple Store!!! read more

I agree with previous posters that there is too little staff and severe overcrowding at this store. I made an appointment for 6:40PM and sat at the Genius bar. Not one person asked if they could help me. Finally I flagged someone down to ask if I needed to check in and they told me there were 5-6 people in front of me to get helped. I left my phone with the manager on duty and came back at 8. My phone was handed off to someone else and all he did was look up error codes on the apple site. This is something I could have done at home. I've been to the Michigan Ave. local in Chicago. I might save my iphone problems for there. That local is a double decker store. read more

Apple Mayfair - very busy local - Computers Near Me - Milwaukee, Wisconsin

These employees are dumber then sh*t! What product did you bring us today????? Seriously???? You work here look on the screen it states what product I have made an appointment for today! And no I am not paying $329.00 to replace my iPhone 7 at Apple when my deductible is $200. Why do people have to pay an extended warranty on there iPhones??? Stupid. Apple is not fixing phones for any reason,,,they just want to rip you blind. Waterproof baloney! The guy that helped me was sweating bullets when I said, you have got to be kidding me...you don't know which product this is, how long have you worked here? Five minutes? Dumb people work here at this location. read more

Bright and spacious feeling in the Apple store. It is a little bit hard to find for new visitors. The biggest advice I can give someone who is coming into the Apple store is to know your Apple ID and password. This store is very clean, and handicap friendly. The employees are understanding, intelligent, and caring. Enjoy your visit to the Apple Store in Mayfair mall! read more

Apple Mayfair - Computers Near Me - Milwaukee, Wisconsin

The store has changed a lot since I was there last, in fact, it moved since I was there last. It's spacious and modern looking, with smooth, crisp lines and no clutter, almost sanitary in appearance. When you arrive, you are greeted by an associate who checks you in. If they're busy, they'll tell you how long you'll probably have to wait. I made an appointment and arrived about 15 minutes early for my time slot. After a brief wait, I was approached by the expert assigned to me. He ran an automated diagnostic on my phone and determined the problem almost instantly. The cost would have been close to a hundred bucks. I have a service agreement with my service provider, so I went to the provider. They're replacing the phone at no charge, via express. The Apple guru assigned to me answered a few more sundry questions I had, and after a friendly good bye, I was on my way. Overall, this was a good experience. read more

I shouldn't know more about your product than three associates when I've spent less than 5 minutes on your website doing cursory research. Furthermore, the associates inability to actually tell me a price on the product was completely appalling. I would always, always rather buy direct from manufacturer/company but in this case, if I buy at all l, being that I left with a horrific taste in my mouth, it will be from anywhere else. read more

My husband surprised me for Valentine's Day with the Pink Series 4 Apple Watch today! This location helped him set up the order and delivery after he had complications with the apple website! The order wasn't supposed to make it in time and the guy at this store made some calls and made sure it was delivered to surprise me in time! My husband even got one to because there is a special right now buy one get one half off! You can't beat that! The watch is amazing the color is perfect! I love fitness so having everything and more that my Fitbit had is life changing! The guys at this store even got my husbands activation fee waved since his online order didn't work and he paid extra for the next day shipping the even returned that amount for the next day shipping and got it sent for free! I had no idea he was dealing with any of this but he most certainly couldn't of pulled off the surprise without the staff at this location! read more

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I've purchased products from this location for many years. Associates are readily available to assist with whatever you need. There can be a wait at times but you can opt to be texted while you wander about. Everyone I've interacted with has been professional, knowledgeable, and generally in a good mood. Back in the day, one of the few ways to purchase Apple products was out of a catalog with a headset person on the cover! Having a store to go to in person can prove invaluable. As a long time user (early 1990s), I'd recommend the Apple ecosystem as a good choice for people selecting the tools they will use for their life. read more

Wanted a new iPhone battery. Called to schedule and called and called. Brought the phone for the battery swap. The young lady (extra cocky). Said it would take two hours, when asked if they could call if they finish earlier said "we don't do that". I guess when you have the marker cornered you can act like the big shot. I am not coming back. My next phone will be a Motorola or Lg whatever. Just no Samsung or apple. read more

I was super impressed with the people here not only friendly but went out of their way to help me even if they weren't originally the ones scheduled to help me. Not only did they replace my watch but they upgraded me, all for free!!!! The only downside was that wait time was always in hours, not mins, not just an hour, but always hours. So clear your schedule. read more

I am a huge fan of apple products. I have many Apple devices for my family. However, the service at this particular Apple Store is deplorable. I have never had a Genius Bar appointment for which I have waited less than 30 minutes to be addressed by a technician. However, this last appointment I was late due to traffic. The store is not close to my house (roughly 30 miles). The store has a policy that if you are 10 minutes late they cancel your appointment. Due to the distance and the time involved. I asked that they make an exception. The first associate was argumentative and basically refused to help. I requested to see the Store Manager at which point the began pointing me to different associates on the floor. Two different people later I finally had the store manager. I find it completely condescending when a store associate tries to "handle" me. She did this from the get go. She was condescending, argumentative, and eventually walked away to see what she could get done. Forty five minutes later, she returned, scolded me for inconveniencing her. She even went out of her way to tell me how she had to pull the technician off another duty (selling product) to deal with my repair. There are several keys that are unresponsive. This has happened before and they replaced the keyboard in less than an hour for $125. This time, they didn't open it up, they didn't hook it to diagnostics, the "technician" simply said that it was probably water damage and dismissed us. When national apple customer service became involved, they scolded management and attempted to coach them through taking care of me. In the meantime, the store closed. During the interaction between applecare and the 4th person who identified themselves as the store manager the applecare supervisor caught the store personnel in no less than 4 lies. In the end Applecare apologized for the horrendous treatment and the call center supervisor assured me that she would be filing an internal complaint against the store. She also recommended that I not allow my equipment to be serviced at that store as it was obvious they could not be trusted and that she (applecare) was unsure they could be trusted to handle my equipment properly. She recommended that she set up a separate appointment the next day at another apple store further away. I agreed. She set up the appointment and the next day the other store had me in and out in 20 minutes, a satisfied customer. This store wasted my time and theirs (several hours) by refusing to step up to their commitments and responsibilities, failing to provide any modicum of satisfactory service, and behaving in unethical ways. As a person who has worked in the retail and technical industries for over 25 years, and who has served as a district manager for a large retail chain, I can assure you that the behavior of the management in this store would have led to immediate dismissal on ethics violations and they would have been summarily terminated the next morning. I certainly hope Apple addresses the issue. read more

This store was too crowded, too busy and the staff was too distracted for me to give them a good review. Lots of cool stuff. but there were so many people that I couldn't see most of it! I went there with the full intention of buying an Ipod, but by the time I waded through the crowd, actually got to talk to someone, and dealt with an alarm going off in the middle of a question. I was so frustrated that I left without purchasing anything! The next day, I went to Target and bought a $39.00 Memorex MP3 player. read more

This apple store is hit or miss, but usually a miss. I have had positive service here in the past, but the last few trips have annoyed me and people are correct, this location is so packed with people it smells like nasty BO. I called this location to purchase two new iPad 3's (or as they call them, The New iPads) I asked the guy on the phone if they had any white 32gb models left in stock because I wanted to make the 40 minute trip in to buy them. He flat out tells me over the phone "I can not tell you that, that is against policy." "I just want to know if you have them before I make the considerable trip in." He refused to tell me and was kind of condescending. So I called the bayshore location and asked them the same thing. Without hesitation they told me how many they had and I left immediately to go there to buy my new iPads. For an Apple experience without the garbage dump smell and elitist attitude, go to the bayshore location. :) read more

Is it kosher to review the Apple Store while sitting in the Apple Store?! This is my second visit to the Genius Bar for problems with my iPhone and both have been good experiences. The 'geniuses' certainly live up to their names, in my opinion. The store is always really busy so don't be surprised if you have to wait, even if you have an appointment. The geniuses are all very nice and are incredibly helpful! And they have been able to fix my phone for free! Two thumbs up in my book! read more

Couldn't leave 0 stars ... I called for 4 ecobee thermostats, they said it was in stock. I came in and they said they were in the middle of a move and they were at the new store. They said come back at 10am the next morning and they'd be ready for pickup. Been waiting here 30 min the next morning as they hunt down the thermostats. Doesnt look like it's going anywhere... I may lose a customer for my business because of this... read more

Aging slowly at the Apple Store - I have spent about 6 hours here the last two days just waiting for one of the 32 red shirts working to say hello to me....... seriously - what Apple has in marketing they lack in customer service.... I can't even star - I have not been help read more

Apple Mayfair - Yep.... sitting on the floor waiting..... watch out world I'm so bored soon I am starting obnoxious snap chats!!!!! - Computers Near Me - Milwaukee, Wisconsin

I have a hard time choosing a rating for the Apple Store. The look is cool, fresh and trendy. It makes you want to stay and play with all the cool techy toys...and that's where the problem comes in. So many people are playing with the equipment that it is hard to wade through the yuppies and hangers on. With that said, I got to a service rep and explained my dilemma with my broken iPod. He offered me an appointment for a technician to take a look at it 3 hours later. I asked if I could just leave it for them to look at and come back. He said no. So I took the appointment. I wish I would have known ahead of time that's how it worked. So I waited. Shopped. Went out for lunch. Shopped some more. (Boring.) I went back with my iPod, checked in, played with the iPads and within less than 2 minutes I was greeted by three technicians, two from the front and one from behind. One did all the talking and he tried to reboot it, which I mentioned that I tried that as well. (The menu button didn't work so it can't be rebooted.) He took out a special tool to open it up and check the insides. He consulted with his peers and then took the iPod away. When he came back he told me he couldn't fix it and offered me a new one. Only it would have to be without the engraving. I said that's ok with me. The bad news was that they were out of the yellow iPods and I would have to come back in a few days when they came in. They were all so nice and I was surprised how easy it was to exchange my broken iPod for a new one. No questions asked. Back to the rating, I would give it 5 stars but the store itself was way too claustrophobic for me with all those people just hanging around. read more

Go to Bayshore, this store is a drag. During my most recent visit, there was a line out the door due to only one person checking people in. Skip the line and no one will give you the time of day. Wait in line only to find out there is an hour wait to talk to an associate. Even if you know exactly what you want it was an hour wait. This was on a Tuesday night so it wasn't what I would call peak shopping time. I don't get the impression that this Apple store really understands how retail stores work. I give you money, you give me stuff. Get in the way of that and I don't give you money and go get stuff from someone else. Other Apple stores are way better then this one, go to Bayshore and skip this one. read more

20 minutes to check in, almost 90 minutes just to see an arrogant employee, 45 seconds to push you aside for asking an irrelevant question in their eyes so that they can move on to the next annoying customer. But to see people get rushed to the front of the line when you hear," I'm here to buy a new iPhone or laptop." read more

I thought that going on a weekday morning, I'd be safe from crowds, lines, and general chaos, but I was wrong. I ordered a number of products online, and simply went to the store hoping for a quick in-and-out. Everything was paid for already. Simple, right? WRONG. The place was a madhouse. Kids running all over the place, playing games on the ipads and computers. Old folks were bringing in their desktops, which had been repacked into the original package to be brought in to the Genius bar. Younger individuals were leaning up against the tables, blocking both the free movement through the store, and access to the hardware... Just.. people, lounging EVERYWHERE. There must have been 20 blue-shirted employees there, but I was neither greeted, nor helped for the first 15 minutes. I arrived at the same time as a girl who wanted to buy a phone, no questions... she left because no one would help her. I verbally shoved my way into a conversation between 2 employees and let them know I was just there to pick my order up. They asked to see my order form, even though the email you get tells you that you only need the card with which you made the purchase... luckily I brought the form just in case. It then took them another 10 minutes to find the items they had emailed me 30 minutes prior to let know they were ready for pickup. I was then asked if I'd like to open them and learn how to use them. No. Thanks. I just want to get out of here. It shouldn't take me almost an hour to pick up a pre-purchased online order. read more

My mom always tells me this place "smells like a barn". Its true. Its like a mix of feet and cow manure. This is a really bad apple store. I went in to buy an iPad mini with Retina Display. It was the most uncomfortable shopping experience I've ever encountered. The guy was not very well groomed and subtlety rude. He told me "I can sell you an iPad now... but the stores closing in 10 minutes so I won't be able to help you set it up." I understand you've been working all day, but I work a crappy food service job and I've had to stay after work to help customers several times. Didn't seem like a good salesperson... I almost felt like walking out and taking my business to bayshore, but I didn't want to wait until the next day to buy my iPad mini. In addition, I have had inconsistent service at the Genius bar. Half of the times I go, I get great service. The other half... the service is terrible. They recently replaced the battery on my Macbook Air, and didn't even bother turning the computer on to test it before giving it back to me. I went home and found out the batter wasn't installed properly... of course this was the day before I went out of town so I couldn't repair it for a week. The bayshore apple store is much better... much much better. read more

Today is my second visit in two days for a two month old phone. They tried to reset yesterday twice. I was told that we needed to see a technician for an appointment. We came back at 10:02 today. We were "put on a list." Nearly an hour later, we are repeating the phone story for the hundredth time. The "technician" reset the phone. Super confused why there are people working there who aren't trained to help. I wasted two trips and several hours trying to resolve what turned out to be a 10 minute fix. Be better, Apple. read more

Justin was just terrific. H kept say how he just like to help awesome people, and we said no, you have been awesome!!! TY Mike and Judy. read more

Absolutely terrible service. Has taken me 3 weeks to get an appointment to fix my 7 plus screen here, I was 10 minutes late for my appointment, and got completely bumped out of my spot and have no appointment anymore because they have none until after the holidays. Even offered to BUY a phone on the spot because I need a phone and they said I had to wait an HOUR!! AN HOUR BEFORE THEY'D LET ME BUY A PHONE!! I love my iPhone but am seriously considering switching because this service is so poor. read more

I'm a long-time Apple product user. I have been disappointed time and time again by the customer service at this store. They charge for repairs and replacements that can be done for free via Apple online support. This has happened to me on three different occasions with three different problems all related to my MacBook Pro--the store says they'll charge me, I decline, I go home and call the support line on Apple.com, and they do my repairs free of charge. I'm not sure if it's a trend with all Apple stores but I won't be coming back here for repairs. read more

Nice location which is not as crowded as the ones you'd find in Chicago. The only drawback is since this is in an outdoor mall I can imagine how inconvenient it'd be to wait for a new product launch in the line outside if the weather is cold or wet. read more

Looking at the other reviews, it appears I'm not the only one who had to wait a while for help with my MacBook. There were plenty of employees standing around, but they weren't "geniuses" so they completely ignored me. Seems like they should staff more of the techies and less of...whatever the other employees positions were that were just standing around. Everyone has to make an appointment for the coveted Genius Bar, so why not staff it appropriately? The "genius" who helped me was very nice, so that's worth some stars. read more

Booked appointment weeks in advance for a specific time on battery replacement. They took my name and serviced people who didn't make an appointment before me. Why reserve a time if you can't take me at that time? read more

I've had to go twice for service issues in the last couple months. The store manager was extremely helpful with an iMac exchange where Apple's phone service was giving me the runaround. Just this past week, I went in for a glass replacement on my iPhone 5. The work was done in under an hour and for free even though I was quoted at $70. The only drawback is that the store is always packed. They have plenty of staff on hand. There's a variety of social skills amongst staff, but they are always attending to needs or questions. I'll keep going back, but only during off peak times. read more

I bought my phone through the apple store and opted for store pick up. Bad decision... the wait was so long. Piece of advice, just get your phone through your cell service provider. I used to get my phone through AT&T stores and I'm usually in and out in 15 minutes. I don't get it that for a company as big as Apple, service in stores is so bad! read more

Wow what a joke ! I had a appointment to have a battery replaced in my iPhone when I get there you couldn't walk in the store the gentleman offered to check me I when I asked how long it would take to replace the battery he said 3 hours what 3 hours are you kidding me. So don't waste your time here I did and will never be back in fact I'm thinking of changing phones good by Apple funny thing I had the battery in my iPhone 6 replaced for 60$ and all is good and it only took the tech at a non Apple store 5 minutes to replace the battery sorry Apple store I'll never be back!! read more

Seriously I loathe coming here to the apple store at Mayfair mall as their service sucks and their techies have been taught very poor customer service skills. Recently went to have them help me set up a new iPhone X, upgrade from a 6s, as well as a 5, which I both brought with me to have data transferred and to have reset. Tech guy helping me seemed bothered that I needed help and I felt like he'd rather have been doing other things, which he seemed to have been doing at the same time that he was helping me anyway. Seems like apple only likes to sell their crap and all else is secondary especially when it comes to solving people's problems that they may have with their devices. I've been coming here buying their crap at this location for 10 years and that stops now from this day forward. Long story short after my new $1500. Phone was setup I had to come back a 1/2 hour later to have them show me how to access my mail because I was locked out of my phone. After I got home I struggled with simple things that the techie never showed me how to do , simple things but things I wanted to know how to do, frustrated, I had to go back the next day and politely asked the techie door greeter for an apt who tried to get me to take a class on how my phone worked rather than getting me the help I needed with answering my qs or just show me how to do the 3 things I needed to know. Really a dumb ass indignant person who I really became annoyed with over his insistence about me taking a class on how to use my new 1500. phone! Now mind you I have an online business which requires 24-7 phone use and this joker is trying to set me up with a phone class for next week all the while Iam fuming at his suggestions. I finally had to tell him I really didn't want to argue with him anymore about getting and that he should get someone else I can talk to. 15 minutes later his boss or trainer as he presented himself appeared and feigned indifference to my needs. Here we go again I thought as this person seemed perturbed that I was asking for help so much so that he replied to me that "we are only a retail store " and not here to show you how to use your 1500. Phone! Tim Cook if you ever read this review take this to heart, as your apple products get more expensive and more sophisticated the customer service skill set has gotten progressively worse. I for one witnessed 3 other people with high frustration levels while dealing with your techie staff at your apple store while I was there trying to get help on my second visit in as many days. I am not going to come back to this store anymore and I am very tempted to buy another type of phone as well just stop being forced to deal with the overpriced crap and underwhelming poor service that comes with the apple experience these days. Too bad as I used to look forward to a new apple product purchase but not anymore sadly. And lastly to all the apple techies working at Mayfair please learn some customer service skills that will help you in the world if not just at the apple store. Just to reiterate I have had good experiences here in the past but that was long ago. read more

It's thoroughly unimpressive when you wait on the big day for a new iPhone 4, get through the line, and then have a "problem" because the swap-and-upgrade to make a gift of an older iPhone cannot be done because at&t is, frankly, too stupid to have realized that not every customer will be able to walk in with all the phones on their account in hand, or might not want them immediately activated. You know, because maybe having been able to gift-wrap the phone in a box to be presented over a pleasant dinner would have been preferable. But no, when you buy Apple, you do it the Jobs way, because you definitely don't know better than Apple how to be classy. To be fair, Apple pointed fingers at at&t's procedures and at&t blamed the iPhone for requiring an updated SIM module, one couldn't just take the existing old SIM and pop it into the 3GS, and they claimed some other stupid issues as to why there weren't other alternatives. I don't really care who was at fault, but it was clear that both at&t and Apple didn't quite understand the goal of a "SIM card." This stuff just works in Europe. Anyways, it became clear that there was no way to give away the old phone as a surprise gift, and after an hour of around-and-around with the at&t rep and Apple manager, they agreed that the only way to make it work would be if I had the giftee's phone in hand. They agreed to "hold the phone" 'til the end of the day in case I could make that work, at which point I left. But wait, there's more, and it ought to be predictable. I did in fact return later, with the phone in question. The guy who helped me couldn't locate the reserved phone. So we got the manager, whose face turned ashen, and he said that they didn't think I was coming back, so they hadn't bothered to reserve the phone, and of course they were now all sold out of walk-ins. Having already wasted hours and multiple trips to Mayfair, I made this his problem. He apparently made it some other customer's problem, because he eventually came back out of the back room with a phone. I was not particularly impressed. read more