I booked an appointment, my mistake. I should have just walked in because they helped 4 people who walked in before me. Ridiculous. I love apple products but either make it walk in only or appointments only. read more

I made an appointment because I had an issue with the proximity sensor malfunctioning on my iPhone 6s. They ran a diagnostic and said it was a hardware issue. They said the fix was to replace the screen for big $$$. I made it known that I was aware the proximity sensor is part of a ribbon sub-assembly and I saw no need to replace the screen in its entirety. They informed me that don't stock that part and I would have to replace the screen assembly with a refurbished unit. Anytime refurbished is in the description - beware. When they state something is refurbished you have to assume a faulty unit was repaired. Why replace a screen that has had no known history of defect with one that has? It requires less time and effort to replace the sub-assembly ribbon the proximity sensor resides on than reprogramming the phone to accept a refurbished screen with a home button that isn't paired with the motherboard. I don't know how Apple addresses this - they may have to use your old home button (which would require partially disassembling the screen to insert a paired home button). If that's the case, more time and effort and the chance they screw up the assembly. For a company that touts how green they are, there approach is not only ecologically unfriendly but in my opinion a cheap hustle were they assume you have no other option and their customers are ignorant of viable options and will bite the bullet (Or they'll try to sell you an new iPhone). The part is available on eBay for $3.88 (FREE SHIPPING). Add a couple bucks for the screen seal. Watch a video or two on YouTube and you'll have success. The other option is to have third party repair service perform a simple repair Apple refuses to do. Unlike a charging port subassembly (which Apple refuses to service) the proximity sensor ribbon sub-assembly replacement is a piece of cake and could be replaced by a trained monkey. Note - The proximity sensor malfunctioned after the Apple Store replaced my battery. The standard battery replacement protocol is to detach the ribbon cable sub-assembly in question. Did their repair tech mess it up from the get go? I'll address that question once the replacement assembly is in hand. It may well be the tech bent a pin during reassembly and all that's required is to straighten and/or replace a part that was damaged at their hand. It could be the the ribbon connector was incorrectly secured. AVOID APPLE Stores and chances are you'll get a fair shake. I live in Milwaukee and don't know why Yelp lists my address as San Fran. read more

Yes, the store is crowded and kind of chaotic, but I have always gotten good help with my Apple products. Most recently, I have had two issues with my iPhone 6. The first issue was trouble shot by the Genius Bar, and it was quickly decided that I just needed a new phone. 1 2 3...the swap was made, and I was on my way with a brand new phone thanks to the warranty. My last experience was by far the best. So on Friday, my phone and a tile floor met face to face.....ugh.....shattered. Not a good way to start the weekend, and of course, this time, I had not purchased Apple Care. I called the Mayfair store to inquire about the cost to replace the display, and I was routed to a care manager, who get this, offered to see if he could waive the $299 cost and fix the phone for free. I had not asked for this, nor expected this, knowing that I was to blame and had not purchased the Apple Care plan. He called me back a couple of hours later to let me know that the repair was approved. I was able to get an appointment the same day at the Mayfair store to see someone about the repair. The store was busy, but I was in and out in about 30 minutes with another brand new phone that they swapped out for me. I was expecting a large repair bill and to be out of a phone for a couple of days, and literally the whole issue was resolved from accident to new phone in less than 8 hours. Thank you Apple. Seriously though, you need a bigger store space. read more

Please check my review of the Apple store I recently wrote for the Crossgates Mall location in Albany, NY. My experience at this Apple Store mimics the great customer service that I had already received at a different location. To summarize, I use a five your old Macbook. Not Macbook Pro. When I tried to plug in my new iPod to update it, something was working right with all my operating systems. Enter trip to the Apple Store. My "genius" named Chris, was immensely helpful. He updated everything, and explained what I should do to keep my computer running well. Was very friendly and gave great customer service. Job well done. read more

I had an appointment at this location to have my iPhone looked at. I rad the reviews and became concerned about the service. However, the experience was perfect. They were very busy yet took me on time. Tanner took care of us. He was patient, thorough and fixed my problem! I would go back to this store without hesitation. read more

Needed a remote for the Apple TV and a cover for the IPhone 5c. Made it two steps onto the premisses. Before a group of three staff enthusiastically engaged me. Directing me to the back of the room. Before i ever made it back that way the remote was handed to me by a staff member near that area. Impressive. Im a fast walker too. She suggested a case which i am now using. It meets all of my requirements and was provided with in a fun and genuinely friendly way. Which is one of the things i love about Apple. could i have gotten it cheaper someplace else? Yea probably. But why miss all the fun! read more

*Updated* 5-5-14 So! I am rewriting my entire review, and I've bumped my rating from 1 to 5 stars. To recap as briefly as I can: My wife had a cracked screen, we went into the Mayfair location to replace the screen for a $109 fee and had a bad experience with one of the reps, resulting in us leaving without the repair. We've actually had two more visits to the store since then. First, after receiving our information, a manager reached out to us and apologized for the experience we had. He thanked us for our feedback, clarified the store's perspective (they want to secure an agreement to a $350 replacement cost if something beyond the screen is damaged; something I can understand, but as a customer wouldn't want to get locked into) and invited us back for an attempt at fixing the phone. The fix worked, but there was a slight imbalance where the screen was not entirely flush with the casing. We left with the understanding that this might just be an artifact of the initial drop, but 24 hours after the fix the phone took a small bump and the new screen splintered. We took it back in tonight and I wasn't sure what to expect, since there's no real way to determine if it was an issue from the original fix or just an unfortunate coincidence. Regardless, the store was extremely helpful and was able to swap our device out for a replacement. Of course I'm happy that my cost was minimized, but I'm taking the time to update my review out of appreciation for the customer service. Negative interactions are going to occur, but it's oftentimes far easier to just leave a customer upset than it is to reach out and help. After my first trip to the store I was legitimately thinking about trading my own phone in for an Android device as a matter of principle, but instead I'm a satisfied customer. read more

Can I give them no stars? Absolutely the worst service in my history. that's worse than a slow doctor's appointment, worse than having teeth pulled, worse than dealing with a known sleazy car dealer. the worst! two visits and 6 hours later I still have a phone that doesn't work right and I'm afraid I have to go back. I have no choice, they have me by the balls and I can't go anywhere else. Apple makes sure of that and there's nothing I can do but sit and wait. Meanwhile I'm paying for phone service that doesn't work right and they give me a run around. I'd call and talk to a manager but there's no direct phone line of course and they route you through their less than stellar phone people and blow you off. If I didn't like my iPhone so much it would be an easy decision to never go their again! read more

Mayfair location doesn't care about a sale. Associates walk by you even when making eye contact. You stand around looking for someone and then think they are coming to help you, nope. My husband actually waved his arms in the air and said I want to buy something. Nothing. Finally a guy gets done helping someone and he heads to another customer, I intercept and say we just need to buy something can someone help us. He says just a moment. Starts talking to other customer. After a few minutes, we just left. Mayfair you just lost a customer. Bayshore is just as bad. read more

A real shit hole. I went there to reset the iPad password which I have forgotten. I enter, see a few people standing around and see a few of the employees speaking with each other. So I walk up to one of them and tell her my issue and out of the blue she goes were you in line? What fookin line? There is no line. Then she kept insisting that I need to have the receipt. I heard her the first time. Sounds like they're doing me a favor by answering my questions. A real pot hole read more

I purchased a Apple Ipad Mini for my 12 year daughter as a Christmas gift. Since she has had the ipad mini it has had numerous problems charging and with the charging port. I went to the Apple store located in Mayfair mall and spoke with a arrogant and rude employee at the Genius Bar. He looked at my daughter's Ipad Mini and observed that the pins in the charging port were bent. He then went on to explain to me how this was abuse. I explained to him that the Ipad Mini was only about 8 months old and asked him how is it abuse to place it on charge. I then asked to speak to a manager instead the arrogant Genius Bar person felt it was more important to argue with me for a while before getting the manager. I spoke with the a person who identified himself as a Manager, Alex Ragazzo. Ragazzo went on to explain to me how my daughter must be abusing the Ipad Mini by placing it on charge. I asked for Ragazzo's business card so I had his information to make a complaint with Apple Corporate. Upon looking at his business card I found out he is only a associate. I was lied to by their employees! I would caution anyone who purchases a Apple product to understand that Apple is not interested in standing behind their product or customer service once their product has left the store. read more

Walked in to consider if I should switch out my iPhone 11 phone case for another, as I'd decided I wanted one that was portfolio style after a week's use of a standard style one. A staffer helped me find a lovely leather portfolio style case, and then instructed another staffer on how to "return" the case I'd bought in California (mind you I was on a holiday trip, did not have the original box, let alone the receipt at hand). Not only was I able to score a full refund for my original case, I was also granted the educator's discount on my upgraded case. All of this happening on a very busy Friday before Christmas. read more

Came in with appointment, still waited 30 mins to be seen. Was told replacing my logic board on 5 year old machine wasn't worth it on 'such an outdated model' and refused to give estimate... though apple just replaced the hard drive months earlier... told me to just buy a new machine. read more

Awful service. No respect for your time. I went in with a cracked screen and the Customer service employee told me it would be an hour. I decided to make an appointment. Second customer service person estimated 90 minutes. Actual time to repair a screen with an appointment over 2 hours. Not acceptable. read more

I went in knowing exactly what phone I wanted, what plan I wanted & with which carrier. The store didn't seem all that busy (I've been in there before and seen much worse) and had a girl set me up for an "appt" to get a new phone. I guess the phone I wanted wasn't in stock. I tried asking the person "helping" me: Do you know when they'll be in stock next? "No." Can we call ahead and ask if the phone is in stock? "No." I was literally stunned. The girl wasn't even trying to offer an alternate path or a solution for me. Just giving me one word answers and staring blankly at me. Jeez, okay. So I said "I guess I could order online".. she says "Yeah, you can do that." The whole encounter just left a horrible taste in my mouth. I don't know why I came back to an Apple Store. I went there 3 years ago for my iPhone 4s and they "set me up with Sprint" but when I left the phone wasn't even activated! The guy who set me up kept telling me "It should be activated within 30 minutes". Little did I know! I had to actually take it in to the Sprint store where they went and activated it. *sigh* never again. read more

The Apple store rocks. Hands down, it rocks! Who can go wrong with anything Apple from the iPod to iPhone! This Apple Store is small, but jam packed with computer goodness. It is well staffed with nice employees ready to help and talk computer or iPod. I especially like how they have employees with credit card readers on them instead of just at the register. Though the store looks like it's total chaos, it's controlled chaos where you can still experience computer fun while purchasing your iPod, accessory, or computer. read more

The worst Apple Store in the united states. Very long waiting times and rude employees. I just returned my iPhone 7 that i supposed to pick up from this store today because of the unprofessional way of treating me as a customer. read more

Horrible! Purchased an Otter Box phone case for my iPhone 6S Plus in October 2016. The salesman told me it had a lifetime warranty. In November we went to Florida and during a charge cycle the cover cracked. Took it back to the store and all they did was stonewall me. Send it to Otter Box. I have never experienced a more uncaring poor customer service company than the Apple Store! I regret the day I bought one! read more

I would give them a minus 5 stars if I could! Went there and they had an iPhone 5s. My husband and I were in the process of buying it. We even held it in our hands. Unfortunately I had to step out to the Verizon booth just 5 steps outside the store to reset my password. Well, the salesman named NATE wanted to go on break so he dropped us. He told us another guy would take care of us as soon as we were ready. What happened is that we were put at the end of the line. By the time it got to us, someone else bought our phone! It was the last one and we were already in transition to purchase it! Talk about ethics. We were so disappointed. I will not go there ever again to purchase anything! This is by far the worse purchasing experience in my LIFE! Not even exaggerating! Will take my business elsewhere. read more

WTF???!!!! It took HOURS to buy an iPad and accessories. The staff is nice, but OMG they seem to not know what the crappity, crap, crap, that they are doing! If I could give zero stars I would. Avoid this store!!! read more

Now taking walk ins very promptly. No more coming back later. They've changed the entire way things work. If you need an iPhone, iPad or Mac looked at you no longer need an appointment. Now if only they would get a bigger store. It can get chaotic, it's controlled chaos however. Kudos to Apple read more

If you have no other choice, I still wouldn't go back here. Pay a fanboy to go for you. This has to be the poorest managed store I have ever been to. I think it is always busy because there is no sense of urgency on the part of the associates. It is like some communist dystopian commune. I love apple products and have a 27 iMac and iPhone 6s and a vault of disused iPods. We went in tonight at 7pm to get a glass screen protector. We left at 7:45 without a screen protector and walked two steps from the door and ended up having a kiosk install one. I paid more for it in the end, but the sales person was courteous, prompt, and most importantly willing to have my business. After being queried at the door and again at the desk in the back I saw a veritable army of gray shirts wandering aimlessly looking at their phones and pointing at screens but seemingly unable to complete a single task in under 30 minutes. Personalized service to a fault. read more

Have both Mac and Microsoft operating systems. Comparing the two Mac wins hands down. The only problem is since most of the world runs off the Microsoft system compatibility between the two is not 100%. But it is really close. read more

I enjoyed going to the Apple Store a lot more when only in-the-know computer nerds who used the less popular OS went there. Since the popularity of the iPod, or more accurately the iPhone, the majority of customers are clueless folks who can't figure out why their IPHONE 4 won't work after they dropped it in a toilet. But seriously folks, if you're a Mac professional, just call the store and talk to the Business Staff. Every time I need to order something for work and can't wait for Amazon, I call the Business Staff and tell them what I need, and they hook it up. Of course I still have to go to the store and be annoyed by 10,000 people trying to cram into a tiny space to stare at iPHONES. Also, I am a curmudgeon. read more

Very poor service at the store as well as poor business practice by Apple. I received a new, unused, unopened, iPod through a charity raffle. As it turns out the battery was bad. As I did not purchase the item the best they could do is replace the battery for $ 59. The store was crowded but that does not excuse the service clerk from his "take it or leave it" attitude. He became very rude when I questioned having to pay for a new battery on a new ipod. Then as you might guess he said, "well you can call apple service". I can see why apple only has 4 % of the computer market given their product support. If apple didn't have the ipod and itunes they would have gone under long ago. Apple seems to have the most overpriced under supported products in the computer entertainment market. NEVER AGAIN. read more

An absolute joke and scheme to defraud customers. The battery is defective due to the fault of Apple. They will replace the battery for a small sum of $130 to replace the small chip in my screen. What a scam. You have reached a new low and that is saying something. read more

I have worked retail for many years and what happens at this store is what is wrong with retail. If a business is busy that is one thing, but when associates have to be found and they are just standing around talking to each other....wrong! I had questions and it seemed like they were bothered by them. I guess I should just go in and drop large amounts of money without asking questions. I left feeling that maybe an IPad wasn't for me. Thankfully the Bayshore location changed my mind. Sorry Mayfair apple store....you failed read more

It was fine. It's an Apple STore. I've not noticed much difference between different locations.

This store is always way too busy. If you need to go there, use their website and make an appointment. Or go to the Bayshore location, the experience there is much better. read more

I tried calling to inquire about getting iPhone display replaced. Kept getting routed via India call center and disconnected 3 times when transferred to the store after 50 or so rings. They waisted my lunch hour - Very disappointed. BUT keep in mind that they can handle a $1000.00 Transaction in less than 5 minutes! Thanks for the fabulous service. read more

I have to express my frustration with Apple service in this store and technical support on the phone. To get a mouse replacement took me three hours. Thank goodness when a Apple store employee named Abby after waiting an hour saw my frustration and heard me starting to complain helped me immediately. She was an angel in my frustrating afternoon! Thank you for making up for a frustrating day after speaking to five different Apple employees on the phone and in store about merely getting a new mouse. I am looking at replacing potentially three things my iMac, a phone, and a laptop. But just buying a mouse exhausted me so much I left. I would give this store one star but Abby made up for it and moved it up to three stars. No one should wait this long to buy a new mouse. I tried to make a appointment on the phone they said they had no availability till Saturday! Really to buy a new mouse? Come on! read more

I had an issue with my phone and went into the store to get some assistance. The wait was a little long but this place is always crazy. I should have called ahead for an appointment. When I was called a great lady named Adrian helped me. She was awesome! Even when a lady tried to interrupt, and get ahead of me she handled with such class. Great service, thank you! read more

Never enough help, late on appointments set, tried calling to check product availability today before driving 45 minutes to the store, after being on hold for 40 minutes I hung up. already on the dense about iPhone being my next phone, but now decided I'll be switching to android after almost 10 years with a iPhone. damn. read more

The store seems so small and there were so many people in the store. The staff really did look like they were trying to accommodate everyone there, but just couldn't do it b/c of the volumes of people coming and going out of the store. read more

Terrible customer service. Called Apple Care about exchanging an old MacBook for credit and we were told that we just had to bring it in to the store to do that. We got to this store location and had to wait over twenty minutes just to be told that they don't accept Apple Care returns in their store unless we didn't want to receive any credit in return for it. We obviously wanted to get something in return for it so we said we'd just send it in the mail and asked if they would at least help reset the computer so it could be returned. They said they'd love to help do that! But, all of their technicians were currently booked and we'd have to come back in a week for them to do it. Terrible communication between this store and Apple headquarters and terrible customer service inside the store. read more

Store is cool, Products are great, employees are top notch. BUT... the amount of non purchasing public hanging out in this store is annoying. The store smells muggy and musty like too many people and not enough air flow. Buying a $2000.00 computer and having to literally push people out of the way , who are just playing around with stuff kinda ruins the experience. I can only imagine what its like to work here and deal with the Riff Raff.... read more

I came to this location yesterday and was very disappointed after waiting in line for the store to open to have them look at my iPhone to see if it could be fixed. After waiting I was finally helped by a lady and she took my phone looked in the charging port and just said you can't fix it, it's broke. This made me upset because there was no actual attempt to see if it was fixable or not, no diagnostics check or anything, I immediately left and went to the Glendale location where they took the time to do a rundown and diagnostics check for me. That location has and always will be better this is the second time at this location and I will not be coming back read more

I saw ipod touch 5g's with the paint scratched off and one had the charger broken off and stuck in the device, on the other hand bayshore has everything nice and neat! read more

Zero help. Too bad can't give zero star rating. Bought a laptop on line to pick up at the store. Apparently due to a glitch in Apple system, store showed they were out of the product so they changed my order to delivery. Received text that one or more products was ready for pickup. It was just the software. Store now can not cancel the order. Hour wasted - store said call 1-800-my-Apple who in turn said store should be able to fix the problem. Best part I couldn't cancel order, store could not cancel order nor could customer service rep at 1-800-my-Apple because it is being processed. Do not use the pick up at store option. Not the Apple you read about. read more

These guys were rude and very inefficient. Expect to wait for a long time and get talked down to. Went in knowing battery for phone was bad...6 hours later, and an extra 50 miles on truck, phone was fixed...with a new battery. They could've done it in 15 min. read more