I am writing as a follow up on my last review. I set another appointment with the Genius for my same phone. Previously, Krys and his "manager" (all I remember is he had those big wooden hoop earrings that stretch out your ear lobes) did not want to hear anything I had to say and could not explain anything and only told me I had water damage and the best they could do is offer me a new phone at $200. Personally, I think they should lose their job. Anyways, I went back to the store and two employees helped me this time. Eduardo and JJ. They were both very nice. I explained to them what happened previously and pointed out that the triggers to indicate water damage were not red and not set off. They spoke to their boss and came back and told me they could open the phone in front of me and check if there is any water damage internally. I was hesitant and thought they would miraculously find some water damage. I knew it was always protected so I had them open it up. They looked at it in front of me and they both said there is absolutely no water damage and apologized for the past experience. They gave me a new phone and activated it. Thank you very much. I would rate those guys 5 stars but the first experience was a bad one and it just shows how they try to get over on people. read more

I went into the store due to having issues with the iPhone's headphone jack. En route to the store I experienced some traffic on I-95 and called the store they put me into another appointment time slot to accommodate my delay. If you miss your appointment by more than 5 minutes you are removed out of the queue. The Genius Administrator that I worked with was named Scott and he was very helpful. He listened to my issues and we addressed each issue one at a time. He tested the audio and was able to fix it by cleaning out the headphone jack in the back. He let me use his headphones to hear the music and confirm that this issue was resolved while giving me some advice for maintenance of the headphone jack. (advice was to use compressed air like I use on my PC & keyboard) The store was very crowded, but all of the staff that I interacted with were helpful. I did notice that they went out of their way to speak to anyone who looked like they need help or some input on any of the offerings in the store. For instance, while I waited to be called for support I spoke with a staff member to inquire about the Airport Express products. I had researched these online, so I had a bunch of questions. He provided me with detailed information as well as a hands on demonstration and recommendations on best practice for using the product. The second issue however was not resolved. The phone lags when using some of the apps. I needed to ask them to check this using a system scan utility, because as I figured when I wanted it to not work this behavior was not present. The scan showed that there were some issues, but in order to replace the potentially defective product I needed to restore the phone as if it was brand new and then see if this behavior happened again. If this issue reappears I will have an open support ticket and then may be able to get a new phone. This will mean I will have to drive back down to Stamford to get this issue resolved, which will be a little inconvenient. The fact that this is the closest Apple Store in the area for me isn't the fault of this store, but doesn't help me. read more

I do not know why Apple calls this a Genius Bar because their staff are total idiots. Especially Chris some short white guy with a beard straight up lied to me with whoever his "manager" is and told me that if I were to purchase a gift card on the Apple site that it would show up fairly quickly in my email and of course I'm sitting here wasting valuable time, might have to come back, absolute crap. Then the wait when I even came in here was to say the least, time consuming. Then I'm sitting here and they act like some random person on a payroll for a company, told the lady I had conversation with on Apple.com that I would be the one picking up the phone for my boss. You think then they would tell you not to bring my bosses card and organize with my boss differently. They act like I would come here with this lady's card and phone ready to lose my job. The amount of time I have spent in here makes me question my employment standings. Now I'm about to go back to the office and look like I just used her card to purchase an Apple gift card for myself when I'm waiting for an email to save the day. I have been even in the Greenwich branch and it was a much more enjoyable experience. Little do they know, I want an Apple pen, my AirPods are lost and I still have my case, I have two Apple iPads that need replacement and an iPhone 6 Plus that I also want replaced. If they think I am coming in here and purchasing anything besides this transaction for my boss after it is finally complete, they are sadly mistaken. Honestly they should just fire everyone here except a gentleman by the name of Carmine, and start this genius thing over, instead of having me sit here and use my review talents to bring their 2.9 even lower. read more

Apple SoNo Collection - Packed, like where are the "geniuses" - Electronics Near Me - Norwalk, Connecticut

I don't know why they have so many bad reviews.. My experience is always wonderful, the team is great!

This is the worse store I've ever been. Will never buy stupid iPhone again with this kind of service. Last time I came to replace my battery, whose life is only mildly shorter than expected. I waited 1.5 hours even with a reservation. They replaced a battery that dies precisely at 49% every single time! I made another reservation and waited another good 2 hours. Don't even know if this time it will work. SHAME!!!! read more

Great staff always ready to help with a smile. I have been coming here with my family for years and have never been disappointed. This place is clean and the layout is fantastic. read more

Apple SoNo Collection - Son enjoying Apple - Electronics Near Me - Norwalk, Connecticut

I dread coming here. Always over crowded, always a wait even with a genius appointment, and overall just simply morbid. It looks so antiquated at this point, quite shocking as you would expect Apple to hold a high bar. read more

I had a man name Josh Munk help me with an issue regarding my iPhone. He was outstanding, helpful. I'm so thankful for him. You have no idea. The stress was real and he took the time to help me find a resolution. Now I'm a happy gal thanks to him. read more

I can't understand the low rating here. I've been buying, using, fixing and replacing apple products through this store for years. I've always been treated with respect and generally waited not more than ten minutes past an appointment. Sometimes a product has been damaged by me; sometimes a defect has appeared spontaneously out of nowhere. I pay if it's my fault but the staff concedes and bears the cost when it is theirs. Apple products are ridiculously expensive and their corporate strategy is going to have to change in that regard (evidenced already in new pricing for the current phone AFTER I bought mine). But this is not the Fault of the Stamford store. I'm sure people have bad experiences but my "sample set" of experiences is pretty large with six family members deeply imbedded into these products. read more

I'm an Apple fan from way back but this store's Genius Bar deserves extra praise, and this isn't the first time I've felt that way. On the eve of July 4th weekend my laptop crashed, I was heading out of town for vacation and work. I live an hour's drive from the shop and ran in frantic. They kindly squeezed me into an appt, assured me they'd repair asap over the holiday weekend and in general were super helpful to a stressed out me. When it was ready,on my way backhome, I was running late and called to say I might not get there till 9:10, (they close at 9) and if i missed them, it'd be an hour drive both ways for me the next day to pick up the laptop.. They very kindly let me run in and bang on the window when I got there, unlocked, had my repair ready to roll, and were gracious about staying late. Not to mention all the repairs were covered by my applecare, woohoo! read more

I made an appointment online for the Genius Bar to have them diagnose a MacBook Pro that wouldn't start up. I had brought it into Device ER in Westport (an Apple Authorized Service Provider) the day before (the Apple rep I spoke to the phone actually made the appointment for me) Device ER told me it would cost close to $600 to fix it (they said it was a hardware issue). The Genius Bar rep did a hard restart and ran some tests on the laptop, and found nothing wrong with the laptop. It now works fine. She said there was no way it should cost anywhere close to $600 to fix it. So, I paid $0. Had I gone with Device ER, I would have been out $600. I am shocked that Apple considers Device ER an Authorized Service Provider. From now on, I am not taking any chances - bringing my computers to the Apple store if I have a problem. read more

I had an appointment, I was met by Liz (I believe her name is). My problem was resolved with my Ipad. I also recently purchased an iphone and had a few questions. All my questions were answered. The store was crowded and I was out in 15 minutes. read more

great apple shop in CT I will go back and nice people in the mail great help to me

This was literally THE WORST experience at an apple store ever! It's definitely not 2012 and apple no longer gives a flying F about their customers! REBECCA the manager that I spoke to knew absolutely NOTHING about apples tech and the kid that I was talking to came to me so high and so undertrained that at one point he told us he didn't even know how to run a credit card only debit cards with pin numbers... I am no longer an apple fan after all these years and it's evident that any care for customer service died with Steve Jobs... read more

they do not help, they ask you multiple questions about yourself but do not know their own computers, it took 4 calls and only 2 of them spoke English and none ofthem were helpful. what happened to Apple? what a shame!!!!! read more

We've been here a few times, mostly just for browsing purposes, and it is almost always packed and busy. It's clean and well lit, and the employees are mostly pretty attentive. Nothing to complain about here! read more

The worst Apple Store I've ever been. Long wait time while many staffs just chatting.

I came here with my mom not too long ago to look at ipads. My mother is one of the most technologically retarded people I know. She still doesn't know how to listen to voice mail on her razor cell phone. Anyway- She flagged down an associate to ask her barrage of questions that I just answered some of the questions were, "can it be used as a phone?" "how does it get internet?" "does it come with a light?" That being said, the associate did not cringe or even roll his eyes. He answered all the questions with as much sincerity as she posed them. I was on the verge of crawling under the display with embarrassment. The thing that really made me happy was he didn't pressure her to buy one. He didn't pressure her to buy anything at all actually. That store is super chaotic but everyone who works there always seems relaxed and knowledgeable. I'm happy to spend my money there, not to mention the products are awesome. read more

Genius Bar scheduling process is broken. They sent me an email confirming 2:05 appt. yet when I arrived they said I missed my 1:05. Showed them the email. Got a shrug. They put me at the end of the line. Why bother scheduling an appt. it's like the DMV here wth literally 7 "geniuses" standing around doing nothing. The more I stand around waiting the more I am thinking this is just like the airlines. They have. Rosen things down into such small tasks that no one is actually empowered to help you. I was greeted by one woman, interviewed about the problem by another and referred to a man to replace my battery. The implicit sexism of this store would make an interesting case study. read more

Apple contacted me saying my iMac model hard drive was found to be defective. It was working fine but just to be safe I brought it to the Apple Store in Stamford to be replaced for free as part of their replacement program. 3 days later it was ready...so I went to pick it up. When I got home and plugged it in the iMac wouldn't even turn on. So I had to pack it back up and bring it back...they couldn't even turn it on at the store and think that they forgot to plug the power cord inside the computer back in. I'm sitting here while they are taking it apart again...not very happy. Forgot to mention...this store is in a mall so you have to pay for parking each time and lug the 50lb machine through the mall to the store. read more

Eyeroll. This place is hit or miss. I actually dread coming here and have to mentally prepare myself before I set foot in this place. If you need an appointment at the genius bar expect to have to wait a good 15 minutes after your appointment time. The employees at the genius bar are also hit or miss. Some are kind, understanding, helpful and miracle workers. Some are willing to work with your situation and give you a reasonable remedy. Some are smug, disinterested, rude, confused and seem to have no idea what they're talking about. Some can make a stressful situation worse and induce an anxiety attack with their love of delivering bad news with no sympathy. Sometimes I am immediately asked if I need help upon entering the store and at other times it can feel as though I am begging to be heard and chasing employees around hoping they'll turn around to offer help so that I can buy something. I'm used to the crowds in the store. That's a given with most Apple stores, but this location goes beyond the suffocating crowds. This location is constantly inconsistent, frustrating and the customer service is such a let down. read more

There's one thing that really sets this Apple Store apart from most of its brethren, and thats (obviously) the free hot-dogs and beverages they make available to customers. I know Apple is renowned for creating pleasing retail spaces, but I must give them kudos on this touch; where else, in the world of retail electronics, do you have a guy in chef's whites manning a barbecue grill? Nowhere, thats where. The store is otherwise quite similar to any other Apple Store, but the grill makes it worth checking out, if only to appreciate the marketing concept. Pretty cool. (Edit: on further reflection, its possible that this was either a one-time thing, or a dream I had. Anyone?) read more

This apple store has been around for some time, and has it rough being a mall store. By being a mall store they get packed easily, but handle it well. Very friendly staff and always had a great experience when I need to go in. read more

I am afraid I have to give these guys 1 star. I love apple products. They have been a godsend to my autistic son for a number of years. But this store just does not know customer service at all. Started on 11/29 when I went into the store to have them look at my headphones during the week about 1/2 hour to close . Kind of late, I get it. The guy at point in front asks me the issue and, as I am about to speak, he asks me to keep it short. That there were people coming in behind me. I turned around and saw no one and asked him if I should leave or go to another store if I was too much of a burden. Instead I make an appointment for 2:10 on 11/30. That meeting goes well. I am able to explain my issue and the associate at the genius bar says they will send out overnight. Will be 3-5 days. I will get an email before they send it back. I go back in today. They just tell me it is in process. 9 DAYS LATER. They claim it was dropped off on 12/4 but I have my email showing the genius bar appointment on 11/30. Did not think about it until I got to my car. Why did 4 days elapse between when I dropped it off and when they allege I dropped it off? What is the issue here with these guys? Where is the transparency? And I can hardly wait to see how they "fix" my headphones with my engraved name on them. That is a $500+ bet I will not make again as I have already replaced them with something better and for a lot less money. read more

Great staff & busy as always. I forgot to make an appointment for a small repair, so walked in and told me I had to wait 40min for the next available appt. - no biggie, we are in the mall aren't we? I'll shop till I drop (lol). Arrived at my appt. 5 min early and waited an extra 5 min after the appt. time - no worries, because I was met by the friendliest and most informative member, Erica! Thanks for fixing our company phone and letting me know about the business department! read more

Great, quick service. Plenty of help to be found by the staff, and seemed to be very knowledgeable about the products. Downside is that it is in a mall and is extremely crowded... Somewhat overwhelming if you know what you need and just want o get in and out. read more

I easily may have been one of the most difficult customers that this Apple Store had today however their staff is amazing and they were not phased at all by all my apple issues. Salesman Joe A. assisted me today and he was so beyond helpful! He demonstrated amazing patience and was smiling the entire time he helped me. He was extremely knowledgeable and tried many different was to resolved my purchasing issues. Thanks to Joe I would absolute buy my next apple product at this location. read more

I had a reservation! I waited patiently. Horrible people, don't even listen to me. I had to call the Apple's customer service line to confirm my tech problem and they asked me to go back to the store. No one in the store even would even listen to their own technician on my phone. It was crazy. After 2 hours of dealing with this with two kids in tow; I finally put my phone on speaker so they could listen to the Apple support person on the phone tell them it was a hardware issue and they didn't need to run a diagnostic test. I didn't even get an apology at the end when it was clearly their issue. read more

well after a hard drive melt down - i have to pay props to the genius at the bar - replaced my hard drive and also found my monitor had a defect - so that was replaced - all done overnight - and on Apple care's dime yes the store is crowded, yes the store is understaffed, but if you know how to deal with people and can operate effectively in an environment like that - you can get service read more

Puma's been here many many many different time for problems I find very very helpful and I would recommend coming in here. Joe not only went out of his way to update my Apple TV we also figured out what was wrong with my sharp TV at home you don't find people that care that much so I'll definitely come back to this store everyone's totally helpful!!!!! read more

Being a Apple nerd I wouldnt put this store up at the top in terms of Apple stores. The people are great in there and for the most part knowledgeable about the products. The one complain I have about the store is the lack of inventory. It seems when I go in there they dont have the thing Im looking for. This has happened to me when trying to buy a macbook, some peripherals, and various accessories. That being said its a welcome addition to a crap but maybe improving mall. read more

Some of the staff there are very incompetent and usually just tell you that your part needs to be replaced without explaining the cause of the computer problem. Luckily I was covered under warranty so I didn't have to pay a thing, but for those who don't have warranty...go somewhere else. You will also avoid long lines, hassle, and crowded spaces. read more

This is a special shout out to Elvis who helped me purchase my new MacBook Air. The staff is awesome here. Thank you for all your help guys!! read more

The apple store is usually very helpful in helping me with my mac and iphone problems, however the genius bar helper, Dominic, is the rudest, most awful and unhelpful employee that I've encountered thus far. I made a Mac appointment, showed up 10 minutes early, was helped 10 minutes late. He told me he didn't know how to fix my problem within the first two minutes. In addition, I asked him a question about my iPhone (I never asked him to fix it or anything just a simple question because I thought apple employees were somewhat educated in products they sold of popular demand) he told me he couldn't tell me the answer to my question and that I needed to make another appointment. you've got to be kidding me. I give it two stars.. because apple is usually better than this. read more

I just tried to call back for the Genius Bar only to have no one pick up the call. The people are nice, but the automated system suck.

Only good experiences with the Genius Bar. I've had to make appointments a handful of times for my phone or mac book and the process has been great. Easy to schedule, show up, little to no wait, knowledgeable staff for the most part. In general, fixing your computer or phone is a pain and this Apple store makes it slightly more bearable. It's really warm and crowded in here, though, so dress accordingly. read more

Terrible! Absolutely terrible. I went in to get my I phone x fixed. I had an incident at work where my phone was in my pocket, in an otter box, and I got about as wet as if you were to run through a garden hose. It's not like it was sitting in water. For those who don't know the x is water resistant up to 2 meters,(6 feet!) The phone worked but the screen died. I could still make calls using Siri, I just couldn't use or see the screen. The first technician checked the tab that would turn red if it got wet right in front of me and she said there was no sign of water damage it was still white. The second technician did the same thing but behind the counter and then took my phone in the back. He came back out and told me the phone's main components were fried, that there was still water inside and I would need a new phone for $550. I knew they were going to pull some sh*t like this... I went to the cell doc repair kiosk right down from Apple. They took the screen off right in front of me, right after I left Apple and it was completely dry. They put the new screen on my phone and it worked perfectly. Apple probably didn't even bother to look at my phone,came out after hearing my story, and told me I just needed a new phone trying to take advantage of a situation. They should do the repairs right in front of you so you know what your getting! These guys are lying to you about how your phone cannot be fixed. It's a scam for the naive customer and there should be laws to protect the consumer! Absolutely pathetic that the only way to keep up with the competition is to screw over their own customers. This might be my last iPhone. read more

We went in with to potentially purchase an apple watch, ipad and a comoute, but we were extremely disappointed with the costumer service. No one cared to ask whether we need help or have any questions regarding the product. When we did get some help, they hardly knew anything about the product or gave us completely wrong information. The first hour in the store was horrible, none of the employee seem to be helpful, they were standing by one bench and talking to each other. We were extremely lucky to meet Thomas, who helped us with everything. He was legally blind, but was so helpful and knew everything about the apple product and help us get what we needed. If you ever go into this store, look for Thomas, everyone else there is useless. We walked out buying an apple desktop, sonos speaker, ipad, and pair of beats headphone. And for all these product, Thomas help us understand the pros and cons before purchasing it. Thank you Thomas! read more

WOW!! Best customer service staff ever. Had the last appointment with the Genius Bar and wyn went out of his way to get my problem solved. They didn't have the part in stock but he called apple win me and made sure everything was taken care of. He cared like it was his phone!!! What an amazing employee!! Wish every store had such employees. Still can't believe how nice and smart everyone was! read more

This store is PACKED with associates! If you have a question.... the associates were pushing each other out of the way to answer it. Wow!