Horrible Company. I sent in a watch for repair that iv had for over twenty years. Weeks later I…read morereceive a call stating it is "discounted" and not repairable. The customer service rep seemed a bit annoyed when I asked for clarification. To which she replied its not repairable and we can offer you a 30% discount on another victorinox item. That watch was a sentimental piece for me. I find it disappointing that a once great company utilizes a sneaky sales practice to entice a new purchase. I have seen other watch brands that have been heavily damaged by fire, accidents and plan neglect be repaired and made to look like new. Needless to say I will never purchase from YOU again! Of course this is all just my opinion!

Whenever we go to CT, we have to check in here. We love…read moreVictorinox stuffs, mostly their luggage and bags. Very friendly service always. We even drop by their warehouse sale on Thanksgiving weekend. Huge place at the back of the main building was packed with stuffs and people who came from far away.. Great sale .

I brought two watches on that needed repair (a Baume & Mercier and a Piaget) and they were…read moreincredibly efficient and well-priced. Super trustworthy.

I would like to send a heartfelt thank you to Minny and David for the exceptional service I…read morereceived recently. I was desperately searching for a jeweler to engrave a watch for me but I learned from other stores I visited that day that the typical timeframe for a job like this is two to three weeks. When I explained that this was for my son's wedding, they did not hesitate and not only got the job finished beautifully,it was ready a day early. Thank you for making a special day even more special for my son and me. If you are looking for a jeweler, go straight to Henry C. Reid in downtown Fairfield, CT. They are wonderful!

William was honest with his pricing and had a quick turnaround. I highly recommend to anyone in…read moreneed of a luxury watch repair. Thank you William!

I first met William the owner of NWC at his previous location in Oxford Ct. I brought in my…read morePerrelet w a semi in house movement that stopped working. He opened the watch up in front of me identified the problem of a screw that worked loose. Double checked everything else and fixed problem. He could have easily diagnosed it as an expensive repair. Since then I have followed him to his new location which is minutes from metro north. He is currently working on my Eterna ltd edition w complete in-house moment. For knowledge, honesty and integrity I fully trust Will my time pieces.

If you want to ever experience Customer Service like you've never experienced before, by all means…read morehead on over to The Time Store. They usually open between 30 minutes to an hour late, which gives you plenty of time to kill, be late for work, an appointment or peruse Macy's and the other jewelry stores that carry the same lines without the attitude. Their sales associate, Omar is a gem and a veritable fountain of knowledge- or whatever comes into his head to close a sale. I think they're called "lies". The customer service you find at this company is so exceptional, their Trumbull location closed down. So, reiterate- if you're looking to experience sub-par service coupled with the ranging between stellar (Britney and Polly) to abysmal (Omar) take your chance and give it a shot. Just remember that they open later than the other stores. MUCH later, and about 15% of what Omar tells you is the truth. The other 85%...not so much. You'll do much better going to Lenox Jewelers in Fairfield or Macy's.

This is a very dishonest business. They run an Amazon store titled "The Time Store Authorized…read moreDealer." However they sell watches through that store as an unauthorized dealer. These watches then do not have a manufacturer's warranty. I purchased a watch that was broken as soon as I received it, and have spent two weeks trying to get it repaired until warranty, only slowly learning of their full deception now. They don't respond to emails, messages through Amazon, and their phone numbers don't work.

Trish and Simon are the best! Great service...not good. Exemplary overall. No high pressure…read moresales and they take great care of their customers. Well done!

Many people underestimate the generational efforts behind a family run business. The history of Lux…read moreBond & Green Jewelers is as fascinating as the quality of the design of their jewelry. They have been established since 1898 and was originally founded by a Naugatuck Valley entrepreneur and merchant. The business started as a horse and jewelry cart on the streets of downtown Waterbury, Connecticut. It is currently one of the longest owned jewelers in the United States.There are many stores around the state. In addition to selling diamonds, watches, and gifts for the home, looking at their jewelry is like walking through a museum of fine art. The design of each piece and the variety is exquisite.

Not friendly or helpful. I phoned to ask about resizing a sterling silver ring. It's too big for me…read moreand needs to come down from an 8 to a 7. He asked if it had a stone and I said yes, a citrine. He said he couldn't do it. He did not explain why and the abruptness of his tone made me afraid to ask, though it would've been good to know. I asked if he could recommend someone else who could do the job. He said "No". That's it -- just "No". I was taken aback, so I said thank you and hung up. I had high hopes after reading the positive reviews. I've been looking for a good jewelry repair person, and could have brought him a lot of future business. Clearly, he's not the one.

so very helpful, patient and such an enjoyable experience! the selection is out of this world with…read moreunique beautiful pieces. can not wait to come back and start a new wish list!!

I have a very heavy silver men's bracelet with links. I needed the clasp repaired. I brought the…read morebracelet to a jeweler in Fairfield and was told it would cost $325 for the repair because it was Italian silver, and that very few people work with silver jewelry, and it would take several weeks. I was shocked being I paid that price when I purchased it 20 years prior. He said, very few people work with silver jewelry, and it would take several weeks. I certainly was not going to have him repair it. I've had gold items repaired for much less. I was in Stratford and saw MJs, I figured I would get a price on the repair. They were very friendly and accommodating. I expected that I would have been given an estimate that was equivalent to the prior jeweler (I assumed he was being HONEST with me). They took one look at the bracelet and said it would cost $35 and they would only need two days. The repair was pretty extensive; the clasp and the link were worn and needed to be seemed and rebuilt structurally. That price brought a huge smile to my face. I was so happy there are some honest people still out there, that was so reassuring, (Obviously. I was pretty upset with the prior Jewler, he simply was stealing my money). The repair was amazing and showed a high level of skill and craftsmanship. It literally looked brand new. Obviously, don't waste your time and money with any other jewelers. If you're looking for an honest and friendly jeweler, a laid-back family atmosphere, fast repair, and great customer service. Look no further. Bill S.

I walked in and asked them to repair a necklace. They fixed it quickly while I waited and were SO…read moreFRIENDLY. They didn't even charge me and so of course I bought myself a gift. Nice place with knowledgable and helpful staff.

The only place I will go for jewelry or jewelry services. Period. The staff is knowledgeable,…read morefriendly, honest, and trustworthy. Leslie and Doug and everyone who works there are true gems and make any time I go into the store an amazing experience.

We came to Romanoffs because it had a reputation of great customer service and integrity…read more We were helped by Jonathan and he was exceptional in his patience and guiding us through trying to find the ring we were looking for. Highly recommended.

I went in today for a repair of earrings, Anne was wonderful and the work was expertly done. Highly…read morerecommend this business with beautiful items and wonderful customer service.

Words can't describe Valentines Diamond Center's Professionalism and…read more Excellent customer service . The quality of their jewelry pieces rival with Upscale / High end Jewelry designers. ( without the expensive price tag. ) I had jewelry repaired and it came beyond my satisfaction . I was extremely grateful & pleased. I also love supporting a local family business . I highly recommend Valentines Diamond Center .

I liked it OK- they have discounted prices, but to be honest, I didn't do thorough comparison…read moreshopping online to see if the prices were really good. I did find a watch here for $34 that was $80 on Amazon so I think I did OK. It's a little weird that this is a standalone store since these are usually in an outlet center (I'm thinking of Time Factory Watch Outlet in Woodbury Commons, for example). But, we stopped in and bought a couple of pieces and hopefully got a good deal. Pro tip: The staff here will adjust the bands for you for free! This is a valuable service, especially on difficult bands like the metal stretch bands which are hard to modify.

Timex.com has the worst customer support I have experienced in a long time…read more I placed an order on 9/13/2019 for in-stock items and they never shipped my order. The merchant's published policy on their website states that orders ship out within 1-2 days and I placed the order with that belief, which has turned out to be false advertising. Upon contacting their customer service on multiple occasions, they did not have any information for me about my order shipping out. 10 days later, I had to file a chargeback claim with my credit card. Horrible customer service at Timex.