Avoid if you can! Not quite sure if the people working here were racist or just plain rude. We went in to replace a broken iPhone. We were ready to purchase an iPhone 7 so we looked around to see if someone was willing to help. There was an older sales person in their apple green uniform standing right next to us. We stood there for almost 5 minutes before we figured out that he wasn't going to walk over and ask if we needed help. So I walked over to ask him if he could help us. He looked at me, gave me this disgusted look and turned his head away. I figured I might have misread the situation so I said, "excuse me" and he continued to ignore me. I walked around the store for a couple minutes to find someone who was actually willing to assist us. This is sad but it needs to be noted that there were a dozen employees who were just standing there and had no interest in helping out customers. Finally, I found someone who was willing to assist. I told him we wanted the iPhone 7 32gb in black. He spent the next 5 minutes trying to sell us apple care and a case when all we wanted was to buy the phone. I asked him if they could repair the old broken iPhone 6 and he just told us it's going to cost more than a new phone. He didn't even know what was wrong with our old phone and clearly he didn't care. I suppose he was nice enough to just sell us the phone at the end and asked us if we can just put the phone in our own bag. He didn't offer to walk us through anything or even provide us a bag. I was very close to just walking out since it seemed like they don't care about customers or their business. If you need to visit an Apple Store, go to the one in the white plains mall. This place is toxic! read more

tldr: The store manager Mandy LIED to my face, and after I confronted him, he tried to gaslight me. I purchased a Macbook with student discount a few weeks ago, and now Apple came up with a Back to School deal of a free pair of Airpods with purchase. I called their store ahead of time and asked could I get the free pair here, they told me yes, so I drove 30 mins here. While another employee helped me to set up exchange, the store manager Mandy told me he could not honor this. I told him someone from your store literally said it was ok. He started to LIE to me, "the calls all went through a call center not to our store, I can't be responsible for their words" I left but was so confused, so I called the number I used in the morning again. Two people I spoke with the phone both told me they work at Ridge Hill and told me I could get the free pair. I went in and confronted this with Mandy. He started to gaslight me, and said "I wasn't saying all calls go to call center. Some calls get filtered and come here" And after I told him he lied to me, he just told me I can't help you and turned his back on me. This is the worst expereince I had and the most despicable Apple employee I encountered. I was going to buy another macbook and iphone 12 at their store, but now I would drive 1 hour to the Soho or 5th Avenue store. read more

i brought my laptop in as it wouldn't charge. clerk immediately said it was the software, so he replaced it. came back next day to pick it up but still didn't charge. so this clerk said it was the charger. Told me to but only Apple chargers. i did. still would not tske a charge. iMO Apple Ridge Hill needs clerks who know more about its product. A manager called me to come back and she would personally look after her. we set up appointment, but she was nowhere to be seen. i was referred to another clerk who didn't know how to fix my laptop.If i have to buy a new Apple Mac Air, I will NOT buy it at Ridge Hill. read more

I had previously posted a really salty review of this apple store a couple years ago. After today's visit it's clear that my old review will no longer cut the mustard. The quality of service has skyrocketed and it's much easier to get help or resolve issues. Super happy and excited for my next visit. read more

First of all, unfortunately I have to say this place is simply sad . Today I had to go to apple on ridge hill in Yonkers because I had no choice in the matter had to fix my phone . Normally if you go to ridge hill you see majority 80% bougie people 20% the rest. Normally this location is known for racially profiling . So basically if you ain't white or look like you got money you get the super brush off of course with a smile. I go in I see it abnormally empty took my chance in asking if I can be seen early before my appointment and like always It was a fail immediately. I was told ten minutes before my time I'm like ok . So had like 20 mins to wait I just go a corner of the building near the front. Out of everyone way patiently waiting . Mind you I'm scoping everybody out all employees and people . All employees just either talking to them selves the ones without customers and the rest helping customers . Again I'm in the corner minding my business. One employee came from all the way from the bathroom door to the front of the building to ask me 20 questions I'm like wow I'm here for an appointment do we have a problem ?? Even checked if I did have an appointment ( mind you there was like a few people to my left that needed help but I guess I caught her attention. Then to my left about five feet there was an employee there the whole time so after the woman left he decided to ask me the same thing as the woman even though he saw and heard the woman ask me the same questions ?? He also checked if I had an appointment I repeated the same thing I have 7 mins left to check etc so he left . Them a white woman and her daughter came in and stood in front of me near the corner . Left her daughter watching her stuff while she checked in mins you my appointment was for 1:05 so now iTs 12:54 I heard her say her appointment was for 1:30 so technically she can't check in till 1:20 . So the same guy that came with the 20 questions to me went straight to her and was basically kissing her ass and I heard her say she had a 1:30 appointment and she was waiting basically in the same spot as me the worker said to her don't worry I'll have you checked in now he took her computer for her walked her to the table sat her and went to the check in people and checked her in ???? I'm like wow so I had to wait and on top of the wait I get treated like a criminal or something . This is why I HATE COMING TO THIS BUILDING! lucky enough that girl who actually helped me was cool and genuine but unfortunately can't say the same for her colleagues. Everyone that walks into that building should be treated the SAME ! Period! Apple store ridge hill SUPER FAIL! read more

It's an Apple Store so of course it was beautiful, clean, and very packed. It took sometime to get help, lucky a young gentleman came helped me get the final price of the product I was looking at. He gave me some advice and asked a few questions to make sure I was getting the product I need. I didn't have the heart to tell him that I been doing research for months on the iMac. Not much can be reviewed, every Apple Store I go to pretty much are the same, in terms of customer service, overall look, and comfort. If you're local of course best store to go to. However not worth traveling if you have a Apple Store closer. read more

Mom and I had to get battery replacements for our iPhones. The staff were courteous and helpful.

Those with low reviews must be snobs and are unsatisfied that they didn't get what Apple could not POSSIBLY provide. I stopped by here today and it turned out they couldn't restore my OLD iPad and didn't carry the battery to my OLD laptop, BUT they did provide options on what I can do to fix my problems. They were very courteous and professional! read more

Last Friday, I go over there to pick up a keyboard attachment for my new ipad. I get the last one, and then get someone's attention (not always an easy thing to do there) and ask if I can pay him for it. Apparently, I got a supervisor's attention, who is above such mundane tasks, so the supervisor gets a salesman to help me. I tell the 20something sales-kid I want to pay for this item and hand him my Mastercard. He then says, "Whoa! Do you own an iPhone?" I say yes. "Then why aren't you using it to pay? It's because you didn't know you could, right?" I couldn't believe it. As a matter of fact, I DO know I can use my iPhone to pay for things, and have it set up to do so; I just didn't happen to have it with me at the time. I ask this ageist little shit who clearly assumes that because I'm twice his age I don't understand how to use technology, if Mastercard is or is not a valid form of payment in this store. He says it is. I then ask him to maybe skip the third degree, and take the payment for the item so we can all move on with our lives. I then have to chase him to give me a receipt, and he spitefully tells me he emailed it to me. (He never said that after completing the transaction; he just left me standing there and ran away.) Usually I have a somewhat better, although never great experience at this place. This was a new low. read more

They are absolutely great in loosing customers. My back up iPhone 6 needed a new battery. A long spiel by an incompetent "genius" --- how do they qualify????? An hour later an other genius returned my phone telling me that they could not safely remove the battery, am I missing something???? He then offered that I could purchase an iPhone 6 for $300. This is 2019 with the iPhone X already a year old, are they out of their bloody mind??? Good place to avoid in the future. read more

I went to the apple store at Ridge Hill to purchase my iPhone 11Pro Max and iWatch series 5. The line was very organized, and the employee who was running the line before 8am was very friendly and helpful. Upon entering the store I was greeted by Luis(hope I got his name right), he was also friendly, helpful and answered my questions. He got my purchase and sat me at a table. After I was passed off to another employee, who appeared nervous and kinda clueless about certain questions I was left alone. I had to ask an employee walking by why I was still getting texts on my old phone. I also had to remind them that they now own my old phone. I was told I would get some basic assistance with my watch (I'm a first time iWatch owner), since I was sitting alone for a good 5-10minutes I decided to walk out. I know it was the first day of the launch of the iPhone 11, but customer service should not have been lacking. read more

Apple Store - Apple Store - Mobile Phones Near Me - Yonkers, New York

Apple make gorgeous stores, not to mention the beautiful and top quality products. But here they forgot about an important thing: Customers service. Yes, that thing which is not over an app on the IPhone, or from a MacBook, but the real deal: Face to face customer service. I spent almost 3 hours here, sent from one person to another, each one made me feel that they are not really into helping me. My conclusion: No reason to come to the store, it is better to try and do everything online. Creating the best products, forgot the customer's service. read more

This store is an insult to the Apple brand. It's not a store really. It's an employment program for otherwise useless individuals. I went to the store today. No-one introduced themselves. I overheard an Apple employee re-direct a customer to "The African American woman over there with the braids" instead of walking the customer "over there" himself. At least one other reviewer said it best - avoid this store and go to Manhattan. read more

Service is so slow, so sad is my closest Apple store. Technician didn't know how to fix an Apple 6s and ended getting a new Apple X. I didn't know 6S had problems with battery from factory, I took the phone to other store and they replaced the battery and now the phone is working properly. Now I have a spare phone and if I need anything from Apple Store I prefer to go to NYC. read more

This place is alwaysssss busy. You have to give effort to get someone's attention. They usually have an apple personnel at the entrance but sometimes you end up walking past them and it can be difficult to get things done. The staff is cool I guess nothing overly special like I've experienced at many other apple stores such as westchester or in the city. read more

Went to buy air pad for my daughter they said you Also get a free dre Beats which we didn't need ,turns out it was not free. They run this marketing scheme were they take 200.00 off the lap top then charge you on the back end for head phones. read more

I'm just happy to have a Apple Store pretty close to home. I would suggest making any appointments from home and then showing up on time for said appt, because if you're late then you lose your spot and have to reschedule and the wait is usually 2-3 hours. Overall, I love this place for all my "Mac Pro" needs. Parking is fairly reasonable. $3 for all day parking. Can't beat that. I usually walk down to H&M to see what they have if I'm too early for my appointment. TJ Maxx is a favorite here as well. This mall is really nice and the staff at all store have always been very friendly and professional. read more

Apple Store - The Genius Bar! - Mobile Phones Near Me - Yonkers, New York

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I have had my 2011 MacBook Pro serviced here twice and both times the staff was super knowledgable and very helpful. I was able to walk in the second time and got an appointment at Genius Bar that only required a one hour wait. Thanks for your assistance all! read more

Total Assholes. Who would've thought that they turn away customers with money to buy their products? Hey I have $1,200 to buy your computer. I ask the guy in Black, I wanna buy a computer. He says he's too busy. "You wanna buy a computer? Uhhh uhhhh uhhh mmmm ASK THAT GUY OVER THERE. I ask the next guy....Uhhhh uhhh mmmm I'm busy doing nothing....My shift is almost over....ASK THAT GUY OVER THERE....What? Sorry Sir I am too busy.....Too busy? TOO BUSY?! WTF? I wanna buy the computer ASSHOLE, not learn the secrets of the universe! Prick! "Hi look at me! I'm the Super Smart Apple Guy! I got twenty minutes left in my shift SO INSTEAD OF TALKING I'm gonna look SUPER BUSY and walk around in circles. Yuck, Yuck, Yuck, Yuck! Wanna BUY A NEW COMPUTER YOU SAY? Well MAKE AN APPOINTMENT!I'm sure we can SELL YOU NOTHING FOR FREE!Fuck You Very Much And Thank You for Leaving our Apple Store!People Buy Our shit so much we can afford to treat em like shit!THATS APPLE CARE!Pricks read more

My iphone7 had water damage so I needed to have it fixed. Joe was really helpful. My apple care expired 13 days ago and with his help I was able to get a replacement phone at the same cost as if I still had insurance. It was a real blessing read more

I love this store. I travel from Manhattan to Yonker because of the Amazing service. Today I had a problem with my phone and it needed to be repaired. Kathy explained everything step by step and was kind and patient with me ( I am not a easy customer). However Mandy and Kristin step in for the assist and they were amazing! They went above and beyond to come up with a solution and we all were happy. This is the best Apple store ! read more

Apple/ Mac products are always great. The smallest of the Apple stores in the NYC region, but enough help & products to go around. Meter parking & garage in the Ridge Hill shopping mall. read more

Apple Store - Mobile Phones Near Me - Yonkers, New York

Been here several times (to buy products and pick up an online purchase or just ask a question) and workers here are always patient, friendly and knowledgeable, even with the most with pushy, impatient and technologically-challenged customers (God bless you guys!) The store is always clean and busy. No pressure to buy things. Looking forward to checking out the Genius Bar and shopping for a new laptop. read more

Took less than an hour to purchase an iPhone 8+. Service was great except for the guy that was helping us kept disappearing when he was needed. Other than that the environment is great read more

Even though they weren't busy they would not put a battery in my iphone 6 because I needed an appointment.

The best Apple store I've been too. i had an issue with my Macbook Pro and I found the staff here to be EXTREMELY helpful. As I made my way through the store (it's a large store), almost every employee greeted me and asked how they can be of service. They were also very efficient. Before i knew it my Macbook Pro had a new battery and I was good to go. Big shout out to Ian, who was super helpful and super fun to talk to. He really knew the in's and outs of everything Apple related (even down to what the terms and agreements said). Overall, it's just a great apple store. read more

I love this location short lines, great customer service. I wish we had classes and I compare all the stores to the SOHO store which has a learning area in the back they should all have one but they still help and have "classes". read more

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I went on a rainy Saturday morning with an appointment! I was quickly serviced and helped. The girl said I had to go to an authorized reseller for parts for my vintage aka 5 years old laptop. She did not tell me more than the closest one before walking off and that was the end of that. I tried to buy a laptop charger and there were staff gathered in bunches but I had to find someone to purchase this $80 charger from. I was helped and the staff was jovial and accommodating and helped me make sure it was the right model. But it does depend who you get. read more

This location is above other Apple stores, the do a great job of handling their customers quickly in a lay back approach. - A+ customer service - A+ knowledge - A+ experience This is the store to visit when I'm need of an Apple product or service. read more

What I love about this Apple store is that if you go during the week, its almost never crowded! Unlike most Apple stores that are always a mad house, this one is manageable. I can't speak for the weekends, but if you go there on a Monday, like I did, you don't even need an appointment at the Genius bar - -I only had to wait about 20 minutes. Which is good in my book! read more

Sad to see low ratings for this store. We bought many items here. And the staff was always nice. If we had to service our products the experience was great too, even when we had some issues eventually they were taken care of and the end result/experience was positive read more

I went in to fix my broken iPhone -- at first I was helped by Marcus and when I went to pick up my phone, I was helped by Alex. They were both extremely professional! - the store itself was very clean!! read more

I'm super late on this review. I made an appointment to fix my phone early in the year. There were a few girls standing there when I walked in and told them I had an appointment and neither of them could help me they all looked at me like I had 5 heads didn't even say hello just kept gossiping. For a second I thought maybe they didn't speak English. Finally a nice man came over and checked me in. But the entire wait those same girls sat and did nothing. No leadership came out to address this. It was in the morning shift on a Friday. I couldn't believe such lazy behavior in such a big corporation. read more

Went in today to purchase a mac book pro I was only in side and I was told, I would have to wait 40 minutes just to purchase it . As a business owner I would never have a customer wait 40 minutes especially if they where going to spend up to $3,000. Very disappointed. Apple Store ridge hill The girl greeting was not very helpful. read more

Ugh. After waiting 4 hours and still having our appointment pushed back we decided to just make an appointment for another day. That appointment was never put into the system by the associates in the store and still have to wait a week to be seen. Disappointing to say the least. read more

My debit card was used for a fraudulent online purchase that was picked up at this location. Apple protocol is for all pick ups to be verified with a matching Id. This pick up for 2 Mac Pro Airs was not verified with an Id by the Apple employee. I was basically told they will look into it and I should call the local police department. I live 5 hours from that location, I find it hard to believe that this is Apple procedure for filing in store fraud. read more

Worst customer service experience I have ever had! I came in at 1pm to make a Genius Bar appointment. Was told that I would be texted when to come back. At 4pm I received a text to start walking back. I was in line at a store on the opposite end of the mall and started walking back to Apple Store immediately which took approximate 30 mins. I got to the Apple Store, and the not so genius guy at the appointment line told me he gave away my appointment. By now, I was waiting since 1pm and couldn't believe my appointment was given away without a single phone call, text, or email notification. I ask to speak with the manager and the appointment guy walked over to the manager to whisper in her ear (obviously trying to cover up his own mistake). The manager, Ashley on 1/24/16, walked over and rudely said we would need to wait another hour or more even though we had been waiting with an 8 month old Baby! We asked for her Last name or company ID and said she couldn't give it to us... Then she called security to escort us out when I told her I would be filing a complaint. Unbelievable, even with an 8 month old baby and stroller! As long time business customer of Apple Products, I couldn't believe the service had dropped to the level it has. I purchase dozens of their products every year and I used to always believe in this company. Unfortunately, the staff that now works for Apple has dropped to the quality of Best Buy. read more

Apple Store - Was treated unfairly by this Manager, Ashley! She gave our Genuis Bar appt. away after we waited 3 hours with a baby. She should be fired. - Mobile Phones Near Me - Yonkers, New York

This is the worst Apple Store I have ever been to. We walked out after dumping our purchases on a table. We were ignored for more than 20 minutes. We finally flagged someone down to help us. He was clueless, said he would send someone over to answer our question and disappeared. After another 20 minutes, we walked out. I rarely walk out of an Apple Store without purchasing something.... except this time. read more

Hands down, worst Apple Store. I walked in with a damage lightning cable. Any other store, they just check your warranty and replace it without a problem. This store, they immediately denied me because the cable had "physical damage" (duh). I called Apple Care and I was told that that is not a reason to deny me a new cable and was asked to put the staff member on the phone. After he spoke to the lady from Apple Care, he gave me a new cable. Completely unnecessary run around. read more

Apple Stores are great. Awesome products, clean, modern look, and the fact that they are often crowded should not count against them given how good their products are. I have shopped at many of their stores - three times at Ridge Hill. This one is the worst I have encountered. Granted, it's new, and perhaps will improve with age. For now though, the staff are particularly clueless - many don't know anything at all about Apple or their products. read more