If you want to wait forever, this is your location. Made an appointment, waited an hour past the time of the appointment. Then I was told that the repair I needed is not possible because the computer system is down :( maximum entitlement dealing with the "geniuses" and minimal effort. Great job Apple Union Square. read more

Bad reverie yesterday when coming in to trade in an old desktop Mac. The manager with the arm tattoos with a heavy Australian accent told me that my desktop was worth nothing before he even scanned the code. Scanned the code and wait it wasn't worth anything for Apple for a trade in. Ok, fine. But then he started taking badly (sh!t) about me and my desire to trade it in. FYI i do not work in this tech industry so I have no close what it's worth. But it came down when he was gossiping with the name with the huge nose ring about me that got me. Trashy experience read more

One of the most beautiful Apple Store I've ever had the chance to visit! It's a truly unique place with amazing people ready to serve you! There's a cute backyard with a fountain, where you can hang out! read more

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Had an Apple genius appointment today with Pat. He was extremely helpful, friendly, patient, knowledgeable and fixed our iPhone issue quickly! PROS -This store is so nice, spacious, good location -nice how the entire upstairs is for Genius Bar appts only -they have a good streamline system of directing customers in flawlessly. Appointment only -everyone's temperature is taken before entering any further into the store. Gives you a peace of mind. -parking garage right across the street CONS -they crammed in A LOT of people into the store, especially the Genius Bar. I was surprised how many people were scheduled in the same window time as us....40 people. -Appointment only but I understand why. read more

Apple Union Square - Computers Near Me - San Francisco, California

Apple Maps has become so obnoxious in Fall of 2023 it is extremely dangerous. Always mapping the most complex traffic congested routes . Never routing the standard, obvious, safest route. Dead Ends ! High Traffic areas Construction Road closed Even if Apple Maps shows a 7 mile back-up on the freeway and you get off just as you hit it. Maps reroutes and declares the Freeway open with Zero traffic. So Dangerous Numerous times announcing exits off a 6 lane highway at only a quarter mile distance ! Someone should sue Apple for the obnoxious deliberate pranks the back office crew is performing !! read more

Since I am getting anything on line I stopped to go there however I always had great costumer service experience based on politeness, kindness and every "genius" are very knowledgeable. They just should change the security... read more

Shawn was very helpful, knowledgeable, and professional in getting my boss' phone fixed. Very fast and attentive service on a busy Thursday morning. Thanks! read more

Made an appointment and arrived on time. Everything started fine, nice tech (Sarah) and shopping and lots of questions and selections made. Hand off to upstairs and another tech and nice start and then she walked off. We sat there for a couple of minutes, looking around waiting for the next step, still waiting until a tech guy looked at our new phone and completed the set up. Gee, that was weird. And poorly handled. read more

[TLDR: Friendly, knowledgeable staff; almost always crowded; good inventory selection and availability.] This is the closest Apple store to me and the one I chose to upgrade my phone at. The store is divided into two floors: the lower level is your typical layout with phones, tablets, watches, and computers neatly organized in front of a wall of accessories; and the upper level is a collaborative learning space for workshops and similar activities. I've stopped by at various times on different days of the week and there has always been a crowd there, but I've never seen a line out the door or anything outrageous (though I can imagine this would happen around product launches). All of the employees I've worked with have been friendly and knew their stuff, so I plan to keep going back for anything Apple! read more

I was in dire need of assistance because I had spilled water all over my fairly new Macbook. Just my luck, huh? Luckily an appointment opened up the day of! It was my first time visiting this new downtown location. The store had glass windows and a nice backyard patio. It was so modern and spacious! They had a walk-in and appointment line at the entrance. Temperature checks were completed inside and hand sanitizer was available for customers. I am so grateful for both Brandon & Yev(?) who were so kind, knowledgeable, honest, and very attentive during both my visits. Brandon, who I had met initially, answered all my questions, explained the repair process, and provided a simple breakdown of the costs. As a graduate student in this pandemic, having a working laptop is crucial! They both helped streamline the process to get my laptop fixed as soon as possible #lifesavers. I'm still waiting to receive it back from repairs, but I am glad to know that it'll be back with me in no time! read more

After ten years of buying iPhones. This has been by far the worst experience of them all. I have friends who made reservations at many of the different Apple stores and the average time was 15 minute waits. I waited over two hours after my appointment time of 1pm to get my phone. Last week I had my wife's battery replaced at this store and it took over 3 1/2 hours while other stores replace batteries in two hours. So two times in one week I've spent over 5 hours total of my life at this Apple Store. Wasted because of a lack of preparation, consideration for customers who invest a lot of money in their products. You think Apple cares? I bought Apple Care for $299, does that include caring about my time I wasted and waiting in the hot sun, then the freezing cold on the other side of the building? How much more abuse will I take? Oh well. I never learn. It's like a bruised and battered Tina Turner going back to an abusive relationship to coked out Ike. BEAT ME IKE. BEAT ME! read more

Apple Union Square - iPhone 7 Plus RED - Computers Near Me - San Francisco, California

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Sent back my ceramic apple watch with the same battery, smudged with grubby fingerprints. At least it was free and nothing gained or lost except my own time read more

Good experience all in all very good visit. I had some debris stuck in the iPhone and got it cleaned. Very nice person help me out. read more

Apple Union Square - Lobby upstairs - Computers Near Me - San Francisco, California

I was so impressed on how they were handling the virus - all the usual - masks, hand sanitizer, temperature check. But then I noticed a woman with her mask under her nose and no one saying anything. No idea why the security guard didn't talk to her. Was very disappointing. Genius service was as always five stars, but I wish they would do a better job enforcing the mask wearing. read more

Apple Union Square - No mask enforcement - Computers Near Me - San Francisco, California

As other posters noted in their reviews, beware. A serious attitude exists among the staff, which instead of providing proper service, will reprimand you, scorn you, raise their voice, and put you on notice to behave if you try to express frustration with (the lack of proper) service. Unbelievable. They all behave as if you owe them something like you should be eternally thankful that you are allowed there and about to be overcharged for the same product that you could buy online or at Best Buy for significantly less. Their team is an extremely sensitive, entitled woke crowd on steroids offended and triggered by everything, you really have to watch what you say, while they are extremely dismissive of customers and borderline rude. I felt sick in the store regarding the above-mentioned, their behavior made me feel very agitated and nauseous. Never been treated like this. I'm dumbfounded as to why the city is protecting this store and such employees with a small army of police force. Wasting our resources at such a level is insanity. I'm under the impression that they are actually emboldened by the police presence in a very wrong way, and semi-threatening anyone questioning them and their mega crapy service telling you about the option of potentially being escorted. These are serious threats. That is not normal way to communicate with disgruntled, but well-behaved customers. Don't forget this is the same company, the very same people, and even their CEO that emboldened the burning of our cities and stealing from stores, including their own. Now they use the police option to threaten normal customers. Really? Pathetic. Not to say that over the course of years, multiple times, actually, literally, every single time there was an error in my billing, double charged, overcharged and what not that will take weeks and zillion phone calls and visits to fix. I'm done. Customer lost. Can't wait for it to shut down too, on that failed Union Square. It doesn't deserve anything better. At least we will save money on the police. read more

After my major problems with my glitched out iPhone Apple contacted me via email for a follow up. . I replied and gave them specific times to call with my work schedule. 2-330 in the afternoon. He called at 11:48 AM. More frustration and of course none of the texts or photos have shown up as they suggested might happen. read more

Did you know apple's revenue for the twelve months was $387 Billion dollars? The average iPhone cost is $758.00 dollars, over a 24-month contract period, the average you would be paying would be $2,736 dollars. That is enough for a vacation to Hawaii... I scheduled an appointment for Wednesday at 3:15 pm. As I got into the store I saw more employees than customers. I was standing there waiting at the genius bar for 10 minutes and no one assist me. finally, after waiting 20 minutes I had some help, and they made me wait some more at the table. They told me the battery replacement will take an hour. So I came back at the one-hour mark and waited some more. The genius bar guys were not helpful. A lot of employees passed by me and didn't even ask if I needed help. I had to wait another 20 minutes before they brought my phone out from the back. smh. read more

Date: 2/24/2018 Time: 11:45 AM 50° Partly sunny My sister, brother and I stopped in to look at their I-phones, I-pads, the latest electronic gadgets, etc. Apparently my sister is doing some research on the SE for my other sister. The SE is a small and compact cell phone. I am not an expert on these fancy new fandangles of I-phones. I am from that old school generation of still holding on to a dinosaur cell phone - an android, Samsung Galaxy S-3. I can't seem to let go of my android. It's purple - my favorite color. The ambiance of the Apple Store is modern, sleek, contemporary. It has two levels. The second level has doors leading out to the courtyard - nice. Plenty of stations throughout with all sorts of Apple products for people to browse and shop. I like their wall mural and that's about it. The employees just stand around and it seems like they only will assist you if you have any questions. No greeting whatsoever except one female employee who said hello to us. Customer service is somewhat lacking. I am being generous in giving them a three star rating. read more

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I love this location in San Francisco because it has accessories other points do not have. Plus it is large, friendly staff, 2 levels, a front-n-rear entrance, and convenient location. It is always busy and packed. The staff are great and handle the large crowds with ease. When they talk with you, they never appear to get distracted and are very informative (more than most Apple Stores). If you have never been to the San Francisco Apple Store, you must visit it at least once. Highly recommended. read more

I wish I could give this no stars after my in store experience AS A CUSTOMER. Being that I live down the street from apple union square I'd rather travel to Stonestown apple or chestnut . I came in with an at home booked appointment and when I came in I wasn't greeted nor asked if I needed help . I'm pretty understanding when this is a retail level job and it can be busy but to have to approach an employee to check me in is a little bizarre. But I did go out my way to check in with a team Memeber with an iPad and gave him my name and I seen him put in my location he asked me to sit at . I'm not new to the process of a Genius Bar appointment so to be there on time waiting for over 30 minutes when it was only two other appointments checked in (AirPods) and NOT being asked if I've been helped yet still . Just to find out my appointment was automatically cancelled . I was at the time upset and ready to leave. Over 6 Genius Bar members at the bar tending to others , clearly not multitasking or asking others if they've been helped yet . Not even eye contact with others waiting to be helped saddens me especially since I work AT APPLE , apple steps of service were not utilized at the Genius Bar Union Square today . The person who eventually helped me was great so I didn't want to leave this comment on her service survey but THIS STORE NEEDS TO DO BETTER ! read more

Am here with a friend and one of the employees just blew us off , telling us they don't have enough time and really not wanting to help my friend who just purchased a new iPhone 16 with the set up . read more

Mac from this particular store helped us choose and purchase a new iMac. Thank you so much, Mac!

Had an appointment to get screen fix at 4:35pm and was checked in and told to have a seat and someone will be right with us. After waiting for an hour we were told we weren't checked in. When I was explaining the situation an employee put her hand to signal me to "calm down" when my tone was neutral and I was calm. I found it extremely rude and belittling. She then told her male coworker to please help us. He then helped us and was super kind and apologetic. Nonetheless these mistakes should not be happening. read more

Nightmare. I went in after Christmas and New Years to avoid the worst crowds. I was greeted promptly at the door and ushered to a sales rep in no time. He was helpful and promptly found me the phone I wanted and rang it up. Then the nightmare began upstairs in the hellhole they call the Genius Bar. One rep, then another, then another, then another, each one less interested that the previous one. The new phone wasn't synching with the old phone, and there were more theories than solutions. Over an hour later no one was paying attention to me anymore and I had to go downstairs and beg for the attention of a manger who directed me to an assistant manager who wouldn't let me leave without clawing back my trade-in. The place is cavernous and noisy and generally not the kind of place you want to be sitting around waiting for your old phone to update its software so that it can sync (unsuccessfully) with your new phone. Overall, awful! read more

Please ask Apple to exchange the phones for IPhone XR. I shouldn't have bought XR as it has phone reception issues. People complained they can't hear me clearly. I thought it is the carrier issue so I switched carriers three times. Apple never admitted fault. https://www.hbsslaw.com/press/apple-iphone-xr-signal-connectivity-failure/iphone-xr-owners-sue-apple-for-signal-connection-failure read more

My bf and I visited this store on New Year to replace his lost phone. We got a new phone without a hitch; afterwards while we were upstairs to restore his phone, and we felt rushed. My bf and I sat upstairs for him to download his apps, locate/ lock his lost iPhone, update settings, etc. I was with him to charge and played games on my phone. The space upstairs was pretty big, we went to sit down at an empty table. Only to be told by a "genius" to sit at a different table with 10 other people with no social distancing. One individual didn't even have a mask on, several customers did not have a mask on. Since they didn't check vaccination cards, I felt that the store policy is lacking consideration for public health. The same "genius" also came by several times to check on us. Our last conversation went like this: "Do you remember which employee helped you" Us: "Steve or Steven, I think?" "Do you remember what he looked like?" Us: "Yes." "Does he wear glasses?" Us: "Yes." "You are not in trouble or anything, I just wanted to check. If you need help, let me know." This is where we realized that we were being interrogated. Admittedly, my bf and I were hungover, and probably looked a bit messy. I personally never really cared about my appearance on my best day. I'm not sure if we were profiled or not, maybe we were a bit sensitive? I just didn't feel comfortable and welcomed upstairs. I kind of felt like I was herded like a diseased sheep for us to give Apple our money and then get out. We still love the product. Just not likely to visit this store again. read more

Called to ask if I needed an appointment I was told no. Got to the store 40 minutes before closing and was told that I was too late to be helped while other technicians were standing around a table using their iPhones. I had purchased a new iPad Pro and had a few questions about the setting. I was sitting outside of the store when a guy came up to me and said "I saw what happened to you they did the same thing to me" He actually helped me out a lot ... a complete stranger. Use kids running the store. read more

If the staff person you get is named Aaron, get someone else. He is rude and arrogant. I was there to be given a demo of their VR product, but when I expressed disappointment at having to wait an extended period past my scheduled appointment time, rather than showing any sensitivity to my frustration, Aaron became obnoxious. I told him I didn't appreciate the way he was speaking to me, & he became nastier. Rather than tolerate such offensive behavior, I just left. I see there are similar complaints about bad customer experiences at the hands of rude staff at this location. Why does Apple employee such people in customer-facing positions? read more

The new store is very nice but I feel that the space was not used very well. Also it really lacks seating for people who are with me and need to wait. Perhaps I didn't see seating available. As far as employees they are very nice and always willing to help. Something I noticed in many apple stores is that I am not approached too much...I like being approached instead of me hunting someone down. It's my favourite location perhaps in California and I'll continue to come here for sessions and whatnot. read more

It was my first time to this Apple store. I've never realize how large it was. The first level is for anyone who is buying a new iPhone or any Apple product. The second floor is for classes and any repairs/diagnostics needed for your current Apple product. Like all Apple store around the world I do recommend making an appointment. When we went the walk in wait time was only an hour and there wasn't a lot of people, but that's because it was a work day and the middle of the afternoon. I'm sure during the weekend or even after work hours it will get packed. Everyone there is very knowledgeable and friendly. Always and smile and willing to help. One thing I do need to complain a bit was hygiene. Kind realize that some of the employees did have a bit of an odor/bad breathe. Making it hard to concentrate on what they are saying. The store is very pretty and right in front of union square park. Great scenery and a nice back patio section with tables and chairs. read more

Apple Union Square - Computers Near Me - San Francisco, California

Why are you so busy on appointments for a walk in with a lot of staffing at hand? It's like going to a doctor for a check up. If no appointment, forget about seeing the doctor for improvements or repairs to anything in need of state of mind. (I.e. iPhone) Nightmare on getting my phone checked in for repair and servicing if you don't have appointment and when picking up, staff is lacking. It takes a good 45 minutes to pick up the phone because everyone else is waiting for attention as well. Beautiful products. Servicing and staffing is needed, tremendously. read more

Apple Union Square - Gift! M. Career. Happy! - Computers Near Me - San Francisco, California

Months later as I stare at this bricked ipad I'm still fuming over the treatment myself and family got at this store. Long story short a family member had a stroke and is now non-verbal and has limited movement. Its been a nightmare sorting out her bills and medical care. She used to love to travel all the way up until she had her stroke and had kept all her travel photos on her ipad. We were hoping to at least get her access to her photographs again seeing as she is now stuck in a full time care facility with only day time television to keep her busy most the day. However she is unable to remember passwords and her apple ID. While visiting over Christmas vacation we thought we'd see if there were any options to get her access to her ipad. We called the nearest apple store, not the union square one, and they had us bring the ipad to them. Cool... Except when we get there they tell us they actually can't help us and that we need to take the ipad to the apple store my aunt purchased it at, that store being the Union Square location. This could have been told to us when we called but its fine, everyone at this location was nice and made us hopeful we could restore my aunt's ipad. Since we're from out of town and carting around our 6 year old this isn't the most fun task to do but we're hopeful we'll at least get this ipad sorted out for my aunt during this visit.... Which ended up being a big NOPE from the crew at the Union Square store. From the beginning I honestly didn't think there was anything that could be done, these security features are there for good reasons... However because we we're giving the impression, from employees at Apple, we decided it was worth trying. After driving WELL out of our way to get there we were greeted by a friendly staff member, explained the situation and he led us upstairs to wait for the manager.... When she came to talk to us she was immediately suspicious of our situation. Which I suppose I get seeing the state of the world, but once again we're only there because another apple store told us they could help. And that is core of my complaint, the manager at the Union Square location insisted nobody would have told us that they could help and there was nothing she could do for us... Except offer to sell us a new ipad. I was polite then but what I wanted to say to that manager is... I found your interaction with me and my family dismissive and rude. I felt that you immediately eyed me with suspicion and indicated we either totally mistook what the other apple store directed us to do or you were just calling me a liar... Also considering the situation, trying to sell us another ipad was just tacky. I'm sure you probably deal with a lot of nonsense and have to be vigilant against fraud but still I was either trying to pull off an elaborate ipad heist or its just a sad situation that has been extremely difficult for my family and this interaction was a total waste of everyone's time because one store isn't on the same page as your store. I honestly hope this miscommunication was because the previous store honestly thought the Union Square location could help us and not that they didn't know what to do and just passed us along. Whatever the case I hope all your stores/ customer service, etc are all on the same page regarding apple's policies so they don't end up giving somebody else the runaround like we received. read more

The tech broke my laptop totally now, it was working yesterday, only cant open some website, some can. Poor service, wait long time & they don't know what they doing at all. read more

I have mixed feelings about this Apple store location. The service here is 50/50 depending on the employee helping you. I've been here multiple times over the last week or so since my phone was being glitchy. The screen was black and wouldn't turn on. The first apple genius who helped me, Brennan, told me that my phone was donezo and that I'd need a new phone - his exact words: "the brain of your phone is dead." My phone still rang with alarms, so there was no way it was dead. Made a second appointment and saw Brady the next morning, who told me I just needed a screen replacement. Brady saved me hundreds of dollars, while Brennan tried to scam me into getting a new phone. How did these two Apple employees tell me two completely different things within less than 24 hrs of each other?! read more

Really friendly customer service. They are so patient when explaining about how phones operate. They don't push new products on you and whatever your questions are, they don't ramble on with technical terminology. read more

Best Apple Store everrrrr! I came in because I was shopping and I needed a charge for my phone and a rest for my feet. The employees were very friendly and allowed me to charge my phone and hang out in their beautiful space. There is a large patio in the back with wifi and lots of seating - truly a hidden gem in the heart of Union Square. read more

Apple Union Square - Computers Near Me - San Francisco, California

Apple has modified business during COVID. You cannot just walk in and shop. Make an appointment online to get a repair. Or buy an item online, then go pick it up. Expect to wait outside for your turn to get a repair. All repair work is drop off or mail in. Very minimal work will be done while you wait. Staff is friendly and accommodating. They offered me an umbrella while waiting outside. read more

Great customer service. Very professionalism. Took care of my issue. Thanks Apple members. read more

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Now that I've had several unsuccessful experiences at other Bay Area Apple stores, I can honestly say that Union Square's location is as good as it gets. We stopped in on a rainy Sunday afternoon, and the main sales floor was packed with shoppers and tourists perusing iWatch bands, iPads and Macbooks. Upstairs is an open work area with free wifi, if you're looking for a place to get some work done for an hour or so. It's pretty busy and loud in the store generally, so it's not competing with the library as far as a quiet place to concentrate. Also upstairs are all the third-party products Apple carries - a ton of interesting "Internet of Things" products, like smart locks, pillows that track your sleep, and soccer balls that send little analyses of each kick directly to your iPhone. Neat. We came to make a quick in-and-out purchase of a Macbook ($1300 for a tiny one, these are not the Dell desktops I got through college on). I went right up to a group of 3 employees and was immediately helped by one of them with a warm, friendly smile. :-) They grabbed our laptop from the back, took us upstairs to grab an adaptor, checked us out on their hand-held device, and we were on our way. Couldn't ask for a better experience - thanks, SF Apple! read more

Apple Union Square - There she is! :-) - Computers Near Me - San Francisco, California

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So I had an iPhone 7 under warranty. Back in June my phone heated up really bad to like a hot cup of coffee for some reason. I also had an issue with the volume when people called. So when the warranty was about to be over I was trying to go to my local store which had horrible hours, so I thought of this location closer to work. But knowing I only had a couple weeks before the end of my warranty I contacted Apple about the issue of it heating it up. They asked several times if the phone burned me and left any scars, then referred me to a local location and extended my warranty a couple weeks just so I can make it. When I came here they said they couldn't find anything. After I mentioned I contacted Apple Cooperate was when he excused himself for awhile, then came back pretending he was all nice and willing to exchange it due to my phone being out of warranty by next month. read more

Apple Union Square - Computers Near Me - San Francisco, California

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