My son was seen at this Urgent Care. Crystal at the front desk was very helpful. Made things much…read moreeasier. Thank you Crystal for all your help.

Poor care. Poor service. Poor follow through. Inconsistent info when calling for results. Poor…read moremedical practices. Patient is not a priority.

Despite the ongoing problems with the phone lines, I made a trip to the office so speak to someone…read morein person to resolve some issues and was very pleased with the help I received. Ofelia (sorry if spelled wrong) at the front desk was very helpful and patient getting me all the information I needed. Thanks!!

From the owner: Our office offers a variety of services including state programs such as Family Pact, CHDP, Every…read moreWoman Counts. We also offer USCIS Certified Medical Examination Reports and affordable office visits. We take most of the insurances including regular Medi-Cal

I hate this place. But yesterday was the last time…read more You guys turned my step dad away when he had covid caused pneumonia. You guys sent him home because he was fine. Not just once but twice. Now tell me why did my mom have to take him somewhere really far so we can get him taken care of when I have a perfectly fine running hospital here. Why make my mother drive far when even she has covid right now. F.Y.

Despite the ongoing problems with the phone lines, I made a trip to the office so speak to someone…read morein person to resolve some issues and was very pleased with the help I received. Ofelia (sorry if spelled wrong) at the front desk was very helpful and patient getting me all the information I needed. Thanks!!

Amazing. Came in as a walk in at 7 they took care of me…read moreright away. Very clear and direct. Fast staff. Quick and efficient Loved it

Incompetent staff, rude and short. My insurance specifically said that this urgent care is on a…read morelist of urgent cares to be seen. The staff couldn't figure out if my insurance was legit covered for their facility. After waiting an hour I decided to leave. When I arrived I let them know that my child is seen by Childrens Primary Medical group and that on their site it says that Apple urgent care is one of the urgent care to go to and also on my insurance it says to go there too. I explained that I I have a PPO insurance. After looking at reviews I'm kinda glad my daughter wasn't seen!

I have been here a couple times but the times that I have been here severely sick. I've been seen…read moreby Xong Ly May God bless him because I feel so much better after the first treatment it's worth the wait .

I had to bring my little girl here early 2025 and the wait was really long and the waiting room…read morepacked of people sick and coughing which made me uncomfortable as you can imagine. The nice thing was the people working at the front said I could leave and they'd call me when ready! That was super cool of them! So we went to get food and sit in the ac car while waiting. The doctor was kind to my little one who ended up having ear infection and slight developing bronchitis. I only took one star off due to the wait and the amount of people packed in the waiting room. Other than that it wasn't bad at all.

My son had an ear infection and since he is severely disabled we have never gone to an urgent care…read more(normally er for bigger problems) I was pretty nervous due to my sons medical history if they would feel comfortable treating him but we were greeted with friendly hellos, extremely clean office and waiting room, no wait and I was able to make our appointment online the night before. Dr was great! Wasn't intimidated at all by my sons condition and the appointment was so quick and easy! I will be recommending to everyone I know and I will definitely be returning. I even told my husband if we need we will pay out of pocket and go here vs dealing with Kaiser urgent cares moving forward. I couldn't be happier with our experience!

Dr. Sean was incredible. He listened to my concerns, spent a good amount of time trying to…read moreunderstand my medical issue and gave me great care/instructions. As a patient, I felt he really cared and we problem solved together to come up with solutions and treatment options for my injury. The wait time was under 10 min and it was very clean. This was the best urgent I have ever been to and this will be my go to urgent care for care in the future. Thanks again Dr. Sean and staff. You guys rock! Nick

CLEAN, SPACIOUS, & CONVENIENT! Alliance has proven helpful during many urgent care visits. I…read morerecently came in during a bad case of the flu and they gave me the proper remedies I needed. The wait time was reasonable and the check-in process was amazing. The lady at the desk was a little too snarky for my taste, but the phone check-in was easy to complete! I uploaded my information over the phone in less than 7 mins, it beats writing everything down! The doctor was kind, he seemed a little awkward at first but he was nice. I got a toradol shot per his recommendation and it definitely helped during my first night of recovery. The MA's and CNA's are always super kind, I love their bedside manner and customer service. My prescriptions were sent immediately to my pharmacy and without issue! Overall, I like Alliance! Could the chairs need a revamp or replacement? Yes! However, I'm comfortable here, and it's a reliable clinic, so I'm willing to put up with the damaged furniture.

I had a very disappointing experience with the front desk at this urgent care. The staff member I…read morespoke with was rude, dismissive, and repeatedly talked over me while I was trying to ask about a $120 charge and request a refund receipt. I was told my chart had been deleted because I "wasn't seen," yet I was still charged and never received a receipt for the payment. When I asked for documentation or proof of the refund process, I was told there was nothing they could provide and that it would take about 3 days. The only "solution" offered was to give me billing's phone number. She then asked in a rude tone if that was "okay," which felt condescending -- as if I had a choice when that was the only option given. When I responded that I didn't really have another option, she replied, "yep, that's all I can do." The entire interaction felt unprofessional, dismissive, and unnecessarily condescending for a simple billing question.

I am so happy I found out about this urgent care. Me and my teenage son, who was the one who needed…read moreto be seen, had just left "Exer Urgent care" since we were met by a rude receptionist that made it obvious that she did not want to help us so we looked up the nearest urgent care and this one popped up. As soon as we got to the parking lot my son said "I'm not going to an urgent care nextdoor to the Jack in box" but when we walked inside it was very clean and we were greeted by Jessica. She was very friendly and professional. My son was seen by the doctor in less than 10 minutes and he was very happy with the doctor. I even asked Jessica what insurance do they take and she said they take all insurances because I am going here next time I need to go to urgent care. That rude receptionist at Exer will figure out one day that the medical field is a business and she needs patients if she wants to get a paycheck. My son said he will definitely be back here if he needs urgent care.

So over this physician!!!! They need a real doctor who actually wants to help their patients. Every…read moretime I take my daughter to be seen it's always a fight to get her medicine . My daughter is autistic so of course she will not be able to say where it hurts even if ur pressing on her belly!! You can't tell me there's nothing wrong with my child when I'm the one who is seeing her throwing up and complaining of pain. We need better care for our autistic children and doctors who want to help! Never going back here again!

Very good customer service by the staff and doctors. Highly satisfied. I don't know why there are…read morenegative reviews. They took great care of both me and my mother.

This place tricks you. You think, " It's new and clean and I didn't have to wait too long to be…read moreseen." The medical assistant takes your vital signs with her $100.00 acrylic nails with all the jewels and bling (notorious for harboring bacteria), meanwhile she is butchering the names of your medications like it's in Mandarin. The PA comes in, Chris has a flat affect and zero eye contact. He says "take this medicine." You leave feeling good, outta there in 45 minutes and you fill out a 5 star review. Then you go to pharmacy and there's confusion, they need to clarify with Chris the PA (which stands for Personality Absent) on the script but no one can get a hold of him. I call and the phone just rings and rings. I go home frustrated and without medication. While at home I continue to try and get through by phone without luck. The next day the pharmacy still doesn't have what they need so I go down there to say "answer your flipping phone" and the girl looked at me like I had 2 heads. I said "can you ask Chris to call the pharmacy so I can get the antibiotics started?" She says "No mam we can't do that." Seriously?!? Useless. Then Miss Nightmare Nails comes out and says "what's the problem?" Again I tell her the issue. She grabs the paper from my hand with a perturbed look and leaves for a few minutes and says "everything was faxed again to pharmacy" turns around and shuts the door in my face. I get to the pharmacy and the medicine is over $2,000 dollars. Needless to say we didn't get that medicine and we won't EVER go back to that urgent care because there is ZERO ACCOUNTABILITY. I hope Chris, Miss Nightmare Nails and Miss Useless get treated exactly the same way I was treated and maybe then they can see what the Golden Rule means. Do unto others as you would have them do unto you. Do Not Go Here!!!

I was sent to a small waiting room I had 4 falls was very disoriented after two words I'd forget…read morewhat I was saying. I needed to use the restroom and although there were medical staff doing nothing and standing right there looking at me, no one would help me all I needed was a wheelchair. That went on for seven hours. After this happening, a tech was supposed to take me in for an MRI. He didn't want to do it. I could hear him trying to get others to do it or to come with him. ( I'm pretty little and not that difficult to deal with ) I heard someone saying "Sharon likes falling down" and others laughing ( maybe because I had been in for falling before ? )Due to my thought process this was a really scary time for me. Between the staff in the waiting room the tech for the MRI and the other staff thinking my falls were something to be laughed about they were very unkind and unprofessional. I do have to say that the Doctors were always great. And once I was taken up to the 6th floor I have nothing but good to say the Doctors Nurses CNA's everyone I encountered were always professional kind and caring.

Just spent 4 days at HGC. RNs and floor staff great. Hospital filthy. Food disgusting!!! I was…read morerunning 103+ fevers and when those break I would soak my clothes and bedding - not once in 4 days did anyone offer change my sheets or clean the room. I had to ask (remind) them to change my bedding and keep giving me new pillow cases. No one offered to help me take a shower or bathe myself. Not that I would take a shower there... my Bathroom was disgusting - floors were filthy. Hair in the shower drain and in shower floor. But the fact that no one offered to? Toilet leaked. Sticky gross stuff on bedside table. I had to clean that I have no idea what it was. But having said all that again my nurses were amazing and this is NOT their fault they are not the janitors!!! They kicked my infection in a few days so I'm grateful for that. They were sweet and kind and funny. The second ER Intake room was small maybe 15 chairs (hard plastic chairs that I had to sit on for 7 hours until they had a bed ready upstairs) and there were 11 of us crammed in there - so hippa laws went right out the window - I knew everyone's situation and financial issues and everyone knew mine! Two men working in there didn't wear gloves while attaching iv tubes to the drips or while doing EKGs. Everytime the AC came on I would start having coughing fits. My roommate noticed said ya know Bea everytime the ac comes on you start coughing. Hmmm?? My first blood cultures were contaminated (with staff) Gee wonder why???? and they had to redo them. Drs were arrogant and pushy. They wanted me to stay 2 more days (that's the soonest the urologist could do it) and have surgery to blast a kidney stone they said was causing the infection. That kidney stone has been there for 30+ years never changed location or size or caused me any issues. And hell no was having surgery there. I'll find another surgeon not affiliated with this hospital and get second opinion. So again grateful that they were able to get me better but honestly I didn't feel safe there I felt like I was surrounded by filth and dirt. Other issues too but I'm running out of room lol be ware when going there. Others have shared same stories with me. I'm new to hemet so I had no idea. I'll go to Murrieta ER next time!!