If you can find a different urgent care, I urge you to go there. Almost every receptionist I've…read moreencountered is rude, appears bothered when needing help, and completely unprofessional. They talk about their patients and their conditions in front of other patients and have inappropriate conversation out loud. Today I overheard the nurse tell a patient that the PA was not comfortable administering an IV so she was advised to seek treatment elsewhere . Unfortunately for me, I experienced the same incompetence from this PA. After my visit, I found myself arguing with the front desk nurse over errors on my doctors note. Unprofessional and incompetent.

I am extremely frustrated that my 85-year-old mother was misdiagnosed. Despite thorough testing,…read morethey initially told us it was COVID, but called a few days later to say it was strep. The delay in correct diagnosis caused a lot of stress. I'm also very concerned that they prescribed a specialized Paxlovid for people with kidney problems and she had a hard time to get --if it was truly needed, it was very hard to obtain, and she doesn't even have renal problems. This entire misstep put extra risk on my mom, and I hope they take more care in the future. I thank the Walgreens pharmacy for calling the urgent care and asking why she was prescribed this medication if she doesn't have renal problems and thats when Exer realized there was a mistake in her diagnosis ..... please avoid this urgent care we will never go back

Visited the urgent care and it was really nice. A bit of a wait but they have x-rays and the Nurse…read morePractitioner that examined me was very thorough and took her time. Well worth the wait!

Is this the same as CAMG on the third floor? They'll force you on statins with NO counseling at…read moreall and then ignore you if you start having issues with them! The doctors here in this area are atrocious!! Go to Pasadena or Palm Springs!!

Bach Nguyen MD he's a best physician I ever met. exceptional care and quality and beyond…read morequalifications

I had to wait forever in the waiting room, over an hour. Horrible. Once seen I feel my results…read moreweren't a priority. Had to call office several times. For a follow up I called 3 times and left messages for the doctor. His staff was very sweet. He however never once replied to any message. I am not having to pay out of pocket elsewhere because I need care. Bummed

Came here from an Assisted Living facility in Hemet that had caregiver problems as well as letting…read moreirresponsible ones remain employees, while firing others for doing marijuana on the job. and neglecting patient care needs, incontinence, giving adequate nutrition in meals as well as avoiding patient food allergies and dislikes, making sure oxygen tanks and concentrators remained in perfect working order, oxygen flow was not impeded. no falls or injuries. Place clean, etc. and patients feelingbalert and content, an important thing. And the Law, as are all these things for Elders in California. This hospital provided Emergency Care that was reasonably fast for a holiday weekend, my gurney only waited an hour , but I was having breathing and cardiac problems caused by someone at that assisted living facility in 92545 and so got some priority in being seen, and was taken to a small room, parked, and a nurse virtually moved in to watch me. very calming and polite. The lady Dr showed within minutes and got tests off to the labs ,EKG set up, blood draws ordered and me examined physically asking and answering questions, then Admitting me, and I moved there quietly and soon put in a more appropriate bed for my larger than life size ( caused by lymphedema an incurable body altering disease l). In the Ward most of the Drs were very knowledgeable and efficient and I felt confident with them, most nurses and lvn's were more than capable and most were friendly and understanding that they needed to be ultra careful of other non involved but still painful body areas in treating my current one and most complied. A few however apparently feel their job and ego is more important than a patients long term safety and comfort, even leaving pranks such as cold water poured on one foot uncovered as I slept , but really, if an aide feels her ego is more important than reactivating old spinal injuries in a elderly patient , who am I to complain? A Human Being that's who and a California Elder Citizen protected from such displays of childness. No job as a nurses side is more important than the overall health of the patient. If you don't know a patients limitations in movement ASK. Don't assume high weight is because we Big People eat too much or are lazybor druggies. Oh, and you saying ":sorry" out of the side of your mouth and arguing with us when we comment about you ignoring us and increasing our pain by your refusal to listen doesn't cut it. One thing I expected from any treating Dr in a hospital treating me is that they know why I am in a Ward bed. Hopefully they also can speak knowledgeablybabout my condition or tests they are running. What I do Not expect nor want is said Dr handing me religious " donate here" prayer cards and suggesting we talk about religion...doesn't really fill you with confidence about his intent to help you live longer ..but one Dr here ..well, he didn't three times want to discuss my case or even know it. Thankfully Dr Cox did in a later Dr visit and I am grateful for his help. Overall 4 stars, other problems as noted. Recommend you come here? Um... maybe.

This was my first time being a patient here after arriving by ambulance, and unfortunately, it was…read morea very disappointing experience. From the moment I arrived, most of the nurses were cold, unwelcoming, and came across as rude. There were no smiles, very little communication, and I felt like an inconvenience rather than a patient who needed care. The one exception was Dr. Peter, who was amazing. He was kind, professional, and made me feel heard. He was the only positive part of my visit. One nurse, whose name I didn't catch but who had an accent, unplugged my equipment so I could use the restroom without giving me any directions. She also seemed annoyed that I had asked to use it. The restroom itself was unacceptable. There was feces smeared on the toilet seat and a soiled hospital gown left on the floor. It was unsanitary and disgusting, especially in a healthcare setting. Based on this experience, I will make the extra trip to Redlands if I ever have another emergency. I sincerely hope this hospital addresses its staff's attitude toward patients and improves its cleanliness standards.

Finding a medical provider who takes the time to connect with patients is rare, but Alan Valenzuela…read moredoes exactly that. He is thorough, kind, and focused on what is actually best for my long-term health rather than just rushing through the appointment. If you want someone who genuinely looks out for you, go see him at Rancho Paseo.

negative stars if possible. This place is GHETTO and I mean it. i came here to get the results of a…read moreskin test and they weren't even open despite my visit being INSIDE THEIR OFFICE HOURS. i even called less than an hour before I showed up to make sure they were going to be in office. They confirmed that they were going to be open and in office, but when I showed up at 2:59 PM (see attached photo, it's time stamped from my photo app) THEY WERE CLOSED AND DOORS WERE LOCKED. THIS PLACE IS SO TACKY AND SO GHETTO. It's not even a doctors office, it's an old business office. There's no privacy doctors rooms or anything of that nature. Again, this place is bottom of the barrel and so are the staff. Think middle aged tortas with the mentality and job skills of high schoolers. Yikes. If you can, please avoid this place at all costs if and get whatever you need done elsewhere. whatever convenience you think you're doing yourself by coming to this specific location, you will not find it at this location friend. This is a dumpster fire and you will regret it. YIKES.

I had a Telehealth appointment with Dr. Darlene Rae, MD and really liked her. She spent a lot of…read moretime on the call and was very thorough and helpful. The Optum Health is not very good, and most doctors are leaving due to how it is managed. Unfortunately, she left the Optum Beaver Health practice and don't know where she went. She deserves 5-Stars, but not Optum health

Thtough my Medicare Advantage provider United Healthcare my coverage is through Optum. Optum…read moreallows their doctors to accept ONLY 2 questions from their patients. I was ostracized by a dermatologist for asking over 2 questions. Optum does NOT CARE about you. Its all about profits for stock holders. Find another plan. I am keeping United Healthcare but beginning in June 2025, I am signing up with Maren Medical Group whose doctors care about their patients. Dr. Bashir is awesome.

Excellent telehealth and (urgent care..?) I'm only aware of the telehealth Buperenorphine naloxone…read moretreatment AND TAPERING DOWN...! GREAT prgrm, Greatest Drs!!! DR SUSAN KOO was my 1st provider, over 1 year...helped me taper down to transfer to sublocade at beginning of 2025.... Quickmd is better. Miss them

Went to Vegas for vacation and developed a bad case of hives the first night. Phone consultation…read morewith the doctor at 7:10 am was fine but getting their support department to help get a prescription issue resolved was a complete nightmare and I ended up not being able to get it filled and suffered for the whole vacation. I did get a call that my prescription was ready for pick up on Monday morning but I had already flown out at 6:00 am that morning. Apparently this is standard procedure once I started digging around on their reviews.

We came here because our doctor was out on vacation for all of July. We really really liked the…read moreexperience. Since it is just him, the interactions were personal. It seems like he really cares. My kids really liked him as well.

Literally best Dr. in Temecula- 10/10 recommend!…read more My children are in good hands here, we feel well taken care of and safe.