Beware of Apple products!!! After 15 months, my iphone 5 stopped working for no reason. Apple couldnt fix it but for $249 theyd sell me a new one. that said, did you know if your iPhone dies and you do not replace it with another iPhone, there is no easy way to get your iCloud "back up"? Apple said they cannot download it to an ipad without wiping the ipad. To wipe the ipad, I'd first have to upload all that data to the cloud which would require me to buy more storage space FROM Apple.... Bye to my data and to Apple and your monopolistic ways. read more

I wanted to purchase apple watch for very long time, selected the style, and band color on line and was very excited to get my new watch. So, we had visited the Apple Store at Willowbrook Mall NJ yesterday afternoon. It was Sunday and it was crowded. I understand that. We spent 15 minutes standing by the stand with the watches and looking for someone to assist. The stuff was shorthanded, we were completely ignored. My husband tried to waive and get attention from sales stuff and was ignored. I understand they were busy, but I did not feel I want to spend any money in that store. After 30 minutes waiting for help or attention, I completely lost desire for the new apple watch. They did not seem that cool anymore. Sad how poor customer service can kill sales as my husband also wanted to take a look at few models of MAC as he is looking for new computer. read more

Terrible service. I came here with a cracked phone through recommendation of my friend who told me to go to the Apple Store instead of those quick stands you see at the mall. I wasn't aware that people made a appointment so I was a walk in from that I knew I wasn't first priority. I came in and there's a bunch of workers just conversing and I had to go to one guy who told me to find the person with a red iPad and they all have iPads so you really had to look and I had to check in with all my personal information and he said there's a 30- 1hr wait to just be see a associate so that was fine I walked around came back and we still had to wait because the last guy never checked us in!!! So after that I expressed my problem and he said it can be fixed in a hour and a half?! So I left, I'm supposed to get confirmation that my phone is done and I never got one and it's already 1hr 30 mins later so I came back and sat in the store no one approached us asking if we need help it has already been over 2 hours and I still don't have my phone I'm literally typing this review on one of their devices in the store if I knew the service would be this slow I wouldn't have came to the store and went to a stand instead read more

real bad customer service. I would not recommend you go here. defiantly NO NO. Try rock way apple store atleast so called Genius guys are honest. Waited 2 hours for 15 mins work. read more

Have been having trouble with a new iPhone 6 for a while (won't hold a charge for more than an hour). After going to the AT&T store, and running an online diagnostic, and stopping by their store, I finally got one of those hard to get appointments. I was told it was a software issue, and it would take two hours (and I couldn't leave the store). He tried to explain to me how to do it at home, and when I told him I wasn't going to remember how to do it, he offered to email me instructions. Why oh why did I believe him? Back on the phone with Apple now, another couple of hours I'll never get back. So glad (not) I took time off of work for that appointment! read more

Nothing else but waste of time!!! I got new phone that was never working right in the beginning. Could not move my old backup to the new one, it got stock in apple logo for hours so I went to replace and not only it took 3 days to have it replaced but they would give a refurbished phone !!! In the beginning it was odd as they said even thought it is called Apple Store they are running two separate institutions. One is called sales the other is called repairs. So even sales have those models in stock repairs cannot touch them. It has to go through the repair chain so they apologized and ask to come back once my "new phone" ships in. It seams odd but now after the story rolled out it makes totally sense! They will NOT give you new phone anyway and that is why they need to get a refurbished shipped in!! 5 days ago I paid over $1,000 for new phone and they want to give me a used one?! F you Apple!! I hate you so F much!! At least you could treat your customers with respect if you can't design things that works!! Anyway complete waste of time! I should have just sent it back to the carrier which I am doing now anyway! I am so angry that had to go through this bulls...noisy trusted the guy that started my return as he said i will get brand new phone in retail box ... Not a no name box like the one they offered! Liars! My advice - avoid this store! Hey will roll you out! read more

I want to recognize a wonderful young woman who helped me tonight with my phone named Margarita (I hope I've spelled it correctly.) She was very patient and helpful and would not quit until she restored my broken iPhone. This Apple location is very lucky to have such a great representative. Overall a great experience in this store. read more

I went to the willowbrook mall in Wayne yesterday An stopped in to see if I could get my battery changed. I had to interrupt a few employees chatting. They informed me is would be less then a 1/2 hour till I needed to be back. Sounds good so far, right? Well I was informed via text to head back to the store where I headed back to the genius' bar ( no longer there) an after I checked in AGAIN! I'm now being seen by a tech An it's going to be 21/2 to 3 HOURS TO GET MY BATTERY CHANGED!!!!!!!! Ridiculous. These are supposed to be geniuses after all. And a genius couldn't tell me when I walked up to them in the front of the store and signed and that people in the back of the store awaiting approximately 2 to 3 hours to have things done on their phone. Now this is just a battery nothing else no other issues whatsoever. Just a battery! 2 1/2 to 3 hours. What a waste of my time and the guys that were standing upfront chatting and having a good all-time really should've had the insight to know that maybe it wasn't a good day to get my battery changed and I would've just kept walking read more

Went yesterday to get new Apple TV. Checked in at 10:30 am and left at 11:15 am. I wanted to ask one question about the device instead I just bought it and walked out. Apple has built a cult following and the have really great products. Unfortunately their customer service is terrible. Especially at this one in Willowbrook. 45 mins just to buy an Apple TV. Come on guys. Unacceptable read more

Brought my IMAC in 4/28/16 for OS X update to El Capitan and had the pleasure of meeting Hardy Bright a technician at the Genius counter. He stayed with me and did a fantastic job of updating everything that needed to be done.Upon going home and using the system There was a router problem.I called and Hardy talked me through the process. Another problem arose with the sign on screen, again I called and Hardy was there to find and correct the problem. The man is a professional at what he does and is a star in the Apple Corp. I would like to see him given the recognition he certainly deserves. He's made a friend for life. read more

My son cracked his screen so we went to the store around 11:00 and it was mobbed as usual. They told me I needed to make an appointment and the earliest one was 3:00 so we left and headed back later to get there before 3 only to be told that it was very busy and they were behind and it would be another 45 minutes. I sat at a table until a very nice girl came over and checked the phone, wrote up the work order and took the phone away. They said it would be about an hour. I shopped and came pack an hour later to be told it wasn't quite ready yet. It took another 25 minutes before I saw the phone again, all fixed they said. NOPE. We didn't realize until a few days later that the Willowbrook Tech broke one of the microphones while fixing the screen and they never ran diagnostics to make sure everything was in good order before returning it to me. My son had to take the phone to the Georgetown store where they discovered what the issue was and fixed it for him within the hour. This Willowbrook store is ridiculous. After we got the phone back the first time I had my son put on a glass screen saver. When he had to bring it back because of their negligence, the Georgetown store had to remove the screen again and therefor they had to remove the $ 45 glass screen saver we just put on. Who reimburses me for that ? I will travel a great distance to never have to go to this store again. read more

This review is about the customer service and the evil scheme that the Owners/Manager/ possibly Apple HQ employ on pitiful and patient customers of Apple. Was at this particular store on Nov 10 2012 waited in line for an iphone5 upgrade for my family. Ridicules wait time of 2 useful hours, which I could have used to actually install a transfer switch and generator at my home due to future hurricane power outages, but family insisted on me to upgrade 3 of our lines to the new iphone5. I understand the iphone5 is a highly in demand, but my critique today is about how inefficient and preposterous excuses the employee in the Apple store can make up to either cover their rear, etc. I am in the customer service field for 9 years, and I know what I am talking about in customer service, since I manage the whole International Customer Service Department, and was awarded with superb reviews from customers and sales associates. The frustration came about via the phone calls I have made to this local store, and some other local neighboring Apple stores. The Apple customer service staff over the phone were either rude or answered in a sarcastic manner, it seems that they have been frustrated of dealing with the customers online or within the store, and were venting out on anybody on the phone. Now back to the store, here my family, and my 5 year old son was standing in line, and there is one particular store associate, which I think is the oldest lady in the store. She had wavy grey hair; I was struggling to get her name, but failed since Apple name tags are intentionally kept small. This particular sales woman kept on coming out and her actions seems to portray like the people in line were second class citizens. Two hours in line, this lady comes out and signals to everybody that they have ran out of the iphone5. Now, I may be frustrated for not getting the phones, and disappointing my family members, but the biggest frustration is when I realized that this Apple store was actually trying to make use of the people in line as marketing probes, not sure where did this evil scheme originated from; either it is coming straight from Apple HQ or the owner of this store. The line is a short line, approx. 15~20 patient patrons, and if their instructions were that everybody that wants an iphone5 needs to be in line, then with simple arithmetic you can figure out whether you have enough iphones5 in the store. Bestbuy and other big name stores have a ticketing system for hot items say during Black Friday, and the first come first serve policy works great . What is the point of showing off how high tech an Apple store is by integrating the credit card payment systems on the iphone, and with the current POS system in place, would also be able to tell you how many iphone5 you have in that store. So if every patrons were allowed 2 iphone5, then if 15 people in line, it simple meant 30 iphone5 at a minimum are required. I confronted the wavy grey hair lady and she started to startle, and eventually came up with the same stupid standard response that any Apple associate would say, "You can order the iphone5 online, and if the iphone5 comes into the store, you can pick it up". If that is the case again, why allow all these pitiful souls to stand in line for 2 hours or more, especially on day light saving time, the days are getting shorter. The above incidents definitely tells anybody with basic common sense that this Apple store was indeed using these pitiful customer as marketing probes. Have been an iphone fan for 3 years, how much do I have to be frustrated or pushed before I jumped to an Android phone or a Windows 8 phone, which I do not have to be part of this marketing scheme? read more

I was there to check my i phone , that person name Justin worst person no friendly at all. very nasty , i never gonna go back there .they think they are so smart that they forget how to be a good customer services . read more

i really hate this store the staff was so damn rude I could not believe it. All the money I spend on Apple products and they were speaking to me as if I was child telling me they couldn't help me when my phone randomly stopped working when I asked how much the replacement was because they didn't even offer me that option he simply said I cant help you and walked away. Seriously wtf I have never experienced such disrespect I have even thought about switching to the samsung galaxy because of how I was treated read more

Waiting now for 30 minutes past my appointment time. When I asked for assistance as to how much longer the wait time would be, the guy could not even give me an estimate and was pretty rude in his response. Really? To get service on an over priced phone? Not exactly how I want to be treated as a consumer. Thumbs down. read more

Went on a Thursday evening and it was reasonable busy, but service personnel were quick and polite. I went to buy an I pad. I no nothing about computers or anything to do with computers. My guide thru the process was a lovely, knowledgable young lady, named Shy. She made the experience stress free and enjoyable. If you go here, ask for Shy. read more

Couldn't be more disappointed with the service and outcome @ this Apple Store today! After waiting for over two hours in which we had to join a line that took 45 minutes only to be told to wait another hour (and "well you have to wait at doctor's office" by Don sarcastically) only to be told after that hour that we had to sit wait for a technician who took another 20 minutes to appear. The only reason we went to this store was because one of our phones has lost all service ability including texting, call drop, GPS, inability to hear, no emails, and so on...so after visiting Verizon where they were extremely helpful, we were told that after trying to replace the SIM card the phone's antenna was not working and Apple would replace the phone if we went there...well that was mistake. After the two hour plus total wait, we were meet by Curlin, a perfectly nice young guy, who told us "well we have to run diagnostics..." OK, we said and off he went to run a diagnostic...when he returned he asked a series of new questions and we added to the list of problems "call drop" to which he said well "we only have 17 call drops of your last 400" like we were making it up and not even including the six call drops that had happened just that day already...well he then went to run more diagnostics and came back and told us he could run diagnostics but it didn't include the antenna, which is clearly what was the issue and we'd have to leave the phone for 5 days with their technicians to determine what the people figured out at Verizon in ten minutes. So, needless to say we left extremely disappointed in this Apple Store on a beautiful Sunday where we spent over two hours, pay for insurance and a warranty and need the phone for work. We then returned to the Verizon store, where they shook their heads in agreement and processed our request to have a new phone delivered in two days in ten minutes. Wow...what a difference in service and outcome...Very disappointed in Apple and their willowbrook mall store... read more

Took my brand new iPhone 5s there yesterday after spending 1+ hours on the phone with Sprint and another 1+ hours on the phone with Apple tech support that resulted in both of them being baffled. (My phone wasn't allowing a second call to come though if I was on the phone already). Made an appointment at this Apple store and was immediately approached by an associate named Hardy when I walked in the store. After hearing my problem, he immediately knew that this was not a phone issue, but a Sprint issue, and gave me some intel that no one at Sprint offered up during the hour+ that I was on the phone with them. Then he proceeded to go through some testing, re-testing, and even placed a phone call to Sprint on my behalf. He was finally able to resolve the problem. During my time there (about 30 minutes or so) other associates were coming to him for help and asking questions. Hardy was very knowledgeable, professional, and courteous and was able to help his co-workers, as well as solving the problem with my iPhone. It's very rare that a customer service representative takes the time that Hardy spent with me and goes above and beyond. Give this man a raise and a promotion!! Thank you Hardy! read more