Wait was longer and could not seat us all together but did Try. The food was good and so was the service

2.5 stars is NOT accurate My food was good and hot, beer was cold, waitress friendly and attentive, kitchen was fast... what more could I ask read more

830 at night. 3 people waiting and 20 tables open and was told there was a 70 wait time cause they have a wait list. Tried to ask the guy how it works and was told "I have a wait list" and that was it. Terrible customer service, kind of glad we didn't eat there read more

Road trip pit stop....not so great :/ my mac n cheese was cold and the Thai shrimp was notttt good- it was like they accidentally overloaded it with spices. My friend's steak salad was good though. Meh. Is there any Applebee's that deserves more than two stars? Probs not. read more

Applebee's Grill + Bar - Lunch combo! - American Near Me - Gallup, New Mexico

If I could give zero stars I would very horrible service!! We sat at out table for over 15 minutes until our server came to take our drink order and food order at the same time because he was to lazy to come back again. He thought he was killing two birds with one stone!! My partner ordered a bar drink as I just got an iced tea and the bar drink came out right away as I waited at least 5 minutes for an iced tea! Then the "manager " brings out our food and totally got my order wrong I ordered salmon and he brought chicken! He then took my food back and my partner started to eat as if they were to wait then he would be eating cold food!! The manager never came back to reassure me that it was getting corrected or even offer something in the mean time! About 10 minutes later still no food and my partner had finished their food I then had to get up myself and tell the "manager that I no longer wanted my food!! As you do come out for dinner to eat together not 15 minutes after my partner finished their food he then gave us a ticket and was sooo nice to remove a $2.00 iced tea off our ticked and still requested for my partner to pay for there part!!! As a manager the whole meal/ ticket should have been comped if they truly valued the customers and wanted us to return again!!! Such a horrible experience I do not plan on returning any time soon!!!! read more

Host was Jesse we waited at the door forever for a host and he came 15 mins later to tell us that they couldn't seat us. Trash. We couldn't even eat. Terrible lazy people read more

Terrible terrible terrible. We were told the wait was 30 minutes because they were doing change of shift. Finally get called in 40 minutes later and waited another 10 minutes for someone to acknowledge us and take a drink order. The staff from prior shift was all sitting at the bar while customers were waiting for those seats. Took another 20 minutes to get a salad and a wrap. When the salad came it was only iceberg lettuce not mixed greens and bland. Staff was obviously NOT worried about customer satisfaction for just reopening. Would not stop here again!! read more

Me & bestie waited patiently over an 1hour & 23 mins lmao didn't get one of our appetizers, never got our drinks refilledthen when we finally got our food, bestie's steak was RAW like omg the cow could've mooed back. Wasn't the move. we regretted not going to sizzlers. read more

In the year since I last wrote a review, things here have continue on the upswing. I've been here maybe 5 times since, and the improvement continues. They are consistently doing great. Our last 2x here we've received truly excellent service with a genuine smile from a lady named Sarah, and she is so aware - and *fast*. Such a rarity it seems nowadays to have such warmth with such efficiency. To be fair, we've been lucky to have some really great servers here, however, in the past they were bogged down by incredibly slow times getting to the table (maybe staffing has been replenished) and the food and sometimes even the drinks weren't brought over promptly. Put it this way: some ppl's butts were numb from sitting before the buzz of their drinks hit their heads. So kudos again to management for supporting this location, and to the managers that used to make the rounds (none this time, maybe because they don't need to, with Sarah on deck?) because things continue to improve and former customers are taking notice. read more

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As a chain, Applebee's is similar to other middle of the road restaurants (e.g. Chili's, TGI Fridays, Ruby Tuesday's, etc.) that seek to offer a little nicer experience than say, Denny's, IHOP or your basic diner type establishments. For travelers it is supposed to offer an experience that, while may not achieve a very high level of cuisine, will at least provide a decent meal at a reasonable price. I've eaten at several Applebee's across the country, in New Mexico as well as Washington State, Idaho, Oregon, Illinois, Wisconsin, and Minnesota. The Gallup Applebee's has to be by far the worst restaurant of the group. I have been disappointed here several times but was urged by a friend to try it one more time after a recent remodel of the building. The restaurant's physical plant is much improved after the changes but they would have been better off spending more time on food prep and service training. I realize that there is limited ability to alter recipes that are supposed to be the same between restaurants across the chain, so the chef may not be able to do much with seasoning and preventing bland food from coming out of the kitchen. However, they can ensure at least that the food comes out hot (or cold as the case may be), and that it isn't burnt. As for service, it seems they need to better train their staff on how not to annoy customers. Our meal was constantly interrupted including a spiel on donating to a charity. At first I thought they were trying to be attentive but it ended up becoming irritating to the extreme. The Hilton Garden Inn next door has a much nicer restaurant and also has a full bar to boot. If you want to grab a drink or casual meal, the Garden Grille is a far better choice albeit more pricey than Applebee's. There are also many other local restaurants such as Virgie's on the west side that offer dinner and drinks at a reasonable price. Skip Applebee's in Gallup. read more

The food was good. I had me a Penne Pasta with thin Prime Rib. I ordered a glass of wine, 6oz. I didn't get it until I was about done with my food. Our server was okay but also kind of slow. It's a nice place but just be prepared to wait on your food and drink. read more

Applebee's Grill + Bar - American Near Me - Gallup, New Mexico

We stopped here on our way back from California, we wanted to get a bite to eat, however this place was open late. However, we arrived, there was no host/hostess to seat us. Staff was rude, unprofessional, and service was slow. I requested for water and I got water when we were about to leave. Food came out cold, the skillet they advertised was not as sizzling as usual. Meat was not cooked to order, which was burnt. Would not recommend, eat elsewhere. read more

Dined here twice within the past month and I do have to say it has improved! The food, the service, everything has improved. My fave dish is the three cheese chicken pasta! The sweet and spicy boneless wings are so delicious! Try them. I hope it continues this way, because everything before was a disappointment. read more

Applebee's Grill + Bar - American Near Me - Gallup, New Mexico

Stopped on our drive through town. Had the lunch combo for $7. Good and filling. We like Applebee's as it's reliable and reasonably priced wherever we go. This was no exception. read more

Unfortunately, our experience here was incredibly unsatisfying and discouraging. To start, we were given a 25 to 30 minute wait. There were literally 10 tables seated, but according to the host "my manager will only let us sit 5 tables per waiter and we only have 2." Ridiculous. We watched 4 groups of people leave while we waited, and had we not had 4 kids, we would have left too. Once seated, we were told to scan the QR code for a menu. No kids menu. A plus was the host was able to find 4 kids paper menus and some crayons so the kids could stay busy. We were told by our waitress they couldn't give menus because "we're getting inspected and are supposed to encourage using the code." Our waitress was very polite and nice to interact with. She was accommodating and helpful. Unfortunately, we had several issues with our meal I believe were mistakes on her part. After seeing the receipt, they definately were. She entered 3 items incorrectly. We ordered drinks for 6; 5 came with the chocolate milk for a 3 year old being held up by the bartender. When ordering, she did point out our 2 adult entrees qualified for the 2 for $22 special, and offered us an appetizer. We ordered the spinach dip for our appetizer, but she brought out mozzarella sticks. We ate them because the kids liked them, but were disappointed. One of the burgers got made with the wrong cheese, so she waited an extra 16 minutes for it to be remade, which means everyone else was about done by the time she got her meal. The kids meals were fine, though the brocolli trees were severely overcooked. One kid ordered the chicken ceaser salad and recieved a grilled chicken salad with a honey mustard dressing. The solution was to just give him Ceaser dressing and we picked out the tomatoes he didn't want. Fries were cold across the board. While the bathroom was clean, the baby changing table was not installed properly and was incredibly wobbly. We were just passing through, but will not stop again. Highly disappointing. read more

So disappointed in tequila chicken and shrimp choice. The size of the shrimp in the menu photo was 16-20 but served was 21-26 (number is count per pound). Totally false advertising on menu. Entree was 9.95. I know why. Would have paid $12.95 if shrimp were as advertised. Chicken was dry and over charred. Service was great at start and horrible at end. Good came promptly but then I was a forgotten table. Too busy with side work. Complained to manager about food. Was told it was what corporate provided. Plenty of TV viewing so food for sports watching. Based on last two visits to very different locations would not choose Applebee's as first or second choice. read more

Applebee's Grill + Bar - Shrimp is appropriate name for what they serve as shrimp. Actual size could be covered by a nickel. This is false advertising. - American Near Me - Gallup, New Mexico

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The hostess was sitting at the bar when we walked in and said they "were closed, were done" 15 minutes before closing time.

Out of chicken to make a quesadilla. Ordered hot tea it came cold. Ordered the boneless wings. Again came cold and we're nuggets. Do not eat here. read more

Applebee's Gallup NM... I've always heard about this place being called " Ghettobee's" why? Everyone that's a felon can't get a job, but there all at Applebee's. I've known a few felons there that were cooks and former workers did say that where all the magic happens. By magic I mean drugs and sex. Managers don't see what their workers do in the back and babies being made there also lol. See? That's why I never ate there in so long. But out of a clear blue sky we ate there. Was before lunch rush and everything there was speedy, from the time we sat down and to eat our food. Waitress there was friendly and never rushed us. Food was ok, but I tried to imagine I was at a 5 star place. It was ok, don't know if I'll ever go back again. But I didn't see any felons cooking my food, which was ok. Would I go back? Maybe, maybe not? 3 stars for the nice clean service!! read more

Service and food both excellent. This is a good stopping point when traveling to get a good meal and relax.

OK, I have some family here, so I have local connections - I know where to go (generally), but I rolled in late on a Sunday night, so my choices were limited. I went ahead and went with the chain - expecting moderately bland consistency. Nope! The bartender was too busy trying to poach tables in the bar from some server who wanted to go home early. Then, she got caught by the manager - which led to even more drama. And, finally, let's not forget the apparently off duty employee who was distracting everyone. Please, don't let these things get in the way of greeting the ONLY guest at the bar for five minutes. I ordered a couple appetizers - boneless wings were lukewarm and typically bland Applebees fare. But, I wasn't surprised, short attention span bartender was screwing around, and somebody brought the food. Then, she couldn't even remember where it went (Hello - I am the only one at the bar). My second appetizer was much fresher. Somewhere along the lines, silly bartender was replaced by a solid amateur. Service picked up from non-existent to slow. What few guests in there were loud, vulgar, and obnoxious. The manager should probably spend less time starting flak with bartenders, and regulate their obnoxiously overserved guests instead. Look, it's a chain - it was safe - I am not sick, I knew what I was getting. Unfortunately, I got about what I expected. read more

Staying at a nearby hotel. Just got in for the night and stopped in for a bite. Good food. Service was very slow but everyone was nice.

Service upon entering this establishment is a hit or miss. Sometimes there is a hostess, sometimes no one is there. I usually bypass, since I head into the bar area anyway. The food is generally ok. I had the PEPPER CRUSTED SIRLOIN W/ WHOLE GRAINS dish on my birthday and I really wish I had ordered a regular steak dish. The steak had a rubbery texture, no flavor and tasted like it was boiled with the grains and spinach. No grilled taste. The Perfect Patron Margarita was good. The servers are friendly, but I notice they'll pass you if your drink is still 3/4 full. I sometimes wish AppleBee's didn't implement the use of the mobile ordering/payment/gaming device at each of their tables. I feel it takes away from the servers' attentiveness. read more

Applebee's Grill + Bar - American Near Me - Gallup, New Mexico

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There are 3 televisions at the bar, and many spread throughout the restaurant. While watching NFL, I asked if one could be put on the semis of the US Open. I was told no because it would affect other TVs. This is ridiculous, the fact that every tv is on the same channel. Stay away. Go somewhere else if you want to see more than one channel. read more

we'll it took them 30 minutes to seat us even tho they're clearly not busy, then 28 minutes just to get us the drinks im just saying Gallup Applebees be slacking hard core. The foods pretty good tho read more

This Applebee's sucks come in here 20 minutes before they close our server told us that everything close in the kitchen except for the fried stuff keep in mind though we've been traveling all day I wouldn't recommend this restaurant for any traveler read more

I was in town on business, and figured Applebee's was a safe bet. Man was I wrong. After being seated, I ordered a drink while I looked over the menu. Fifteen minutes later, no server, no drink. He finally showed back up, only semi-apologetic though, while trying to place the blame on someone who was running a register at the time. I don't even know what that was about. He took the drink order, shouldn't he make sure it gets where it's supposed to go? So then I go to order and I'm told that soup is only available during lunch--which of course isn't stated anywhere on the menu. So I order a steak, which was SUPPOSED to come with a salad and steamed vegetables. Twenty minutes later, I am presented with a small bowl of lettuce. Just lettuce. Seriously. That's a, uhh, "neat" salad. Thanks. And after the bowl of lettuce, I get a room temperature chunk of meat tossed on a plate. All by itself. No vegetables. Nothing else whatsoever. What kind of restaurant does that!!?? Just a plate with a lonely piece of mediocre, not-even-hot meat on it? Not even an attempt to dress up the plate or substitute something else for the vegetables which were, apparently, only served at lunch as well. I wasn't in the mood to really make much of a stink about it at the time (it may have taken the manager 45 minutes to get to the table anyway) , but I promised myself I'd write a review about it. So here it is. read more

Upon arriving for lunch, there was no host to greet us at the door, and we literally just had to sign a sheet of paper, and wait. (unacceptable if the place is not busy, which it wasn't) I ordered the quesadilla burger (good, but I would rather it would not have the service was so slow. our food was obviously sitting at the pick up area for awhile, the plate was "warm" and the food was not "hot" when it arrived at our table . our server was a bitch, however I giver credit for trying to play the nice card. surprised by the swarm of flies near the restroom area. The steak that our friend ordered was not delivered with the rest of our meal, and took longer when she said "I'll be right back with the steak" (try another 5mins). Debra was the manager who helped us (because of her, we might be back) read more

We were very happy with service from Sonia in the bar. Love the $7.99 burger special on Monday night. Definitely will be back next time we pass through this town. read more

Very friendly servers in a great Applebee's which always has very good value and tasty food. This one really feels like the 'neighborhood' restaurant that the chains claim to be, read more

This location is lacking in service and menu choices. I was told they out of veggies and potatoes. I told waitress they need to go buy groceries and she just laughed. I didn't think it was funny. A restaurant should never run out of food. read more

After waiting 45 minutes to be seated in an empty restaurant, we waited another 30 for our beverages. The service here was so slow. If you're in search of good customer, this isn't the place for you. read more

This Applebee's generally has good food. I just tried a new dish last night (Shrimp stir fry) which I won't be having again. It was tasteless, but I've also had salads, burgers, and steak and all of those dishes were good. The service varies. Sometimes it is slow as molasses and other times it is quick. I am happy that they do have good margaritas though. And By good I mean something other than a well tequila and mix. It is hard to find a restaurant in Gallup that has premium liquors and bartenders that know how to make good drinks. Overall, a good restaurant pick in Gallup. read more

Friday night at 5:30. 1/4 of the tables occupied, told us there's only one server and a 1 hour wait. Complete garbage

Cruising by on my way to Albuquerque, I was looking for some lunch. Noticed the Applebees off the highway. As others have mentioned, this one doesn't live up to the expectations of other Applebee's in the chain. Ordered the Three-Cheese Chicken Penne. It was a bit overdone and the breadstick that came with it, was seriously over microwaved. Waiter seemed annoyed I asked for some grated cheese. Actually, the waiter seemed annoyed I even showed up. So service here wasn't the best. Parking was easy. Prices were the usual. Maybe sitting at the bar is the answer? read more

We eat here ALL the time and we always get the 2 for $22. Our server, Roberta, is always very professional and prompt. I'm not sure if they were a little short handed today- but it was no problem. Roberta and the manager made sure we had everything we needed to enjoy our meal. read more

Had the BBQ street tacos... they were, in a word, EPIC. Awesome flavors, perfect textures, absolutely perfect. The reason for only 4 stars... the service was very slow and the waitress wouldn't stop invading my personal space when interacting with the table. She kept leaning in the seat next to me and once even sat down beside me on the bench. I'm friendly but not that friendly. And then she disappeared for long periods of time without checking on us. Still, the tacos were so epic I'm leaving a happy camper overall. read more

The employees hang up multiple times while I called.. got thru on my 8th call and as I came to pick up my order they took forever to bring it out to curbside pick-up ... They were doing Great until now ima give Applebee's one star * ...... read more

Currently driving down the 40 headed into Oklahoma and saw the Applebee's. Once we exited saw there were plenty more restaurants that were closer, but we saw Applebees so decided to go there the greeter was friendly and we were seated promptly. I ordered a bud light that they decided to fill only 3/4 of the way up (I get its happy hour, but if you want to short change me put it in a smaller glass). We then ordered our meals, my cousin had ordered a tangy chicken burger when she cut it in half it was raw in the middle. They did take it off the check but be sure to check your food. read more

Not coming back here again for a long time. It's 100°outside and their ac wasn't on. Trying to eat and stay cool at the same time wasn't great. Also we waited to be seated for 30 minutes, no dinnerware, no napkins when the appetizer arrived. Waited forever after we were done eating to get the check and waited some more for my card and receipt. Heard the host huffing around and sighing loudly after he seated a family next to us, I felt bad for them because they waited the entire time after we sat down and finished our meal. Not cool Applebee's. What happened?? read more