I had a mediocre experience. Waitress did not introduce herself. Strong aroma of cigarettes. When I noted the unlimited homeless chicken for 2 dollars more than in-bone and asked to change (literally 4 minutes later), I was told "the order is final, no....haha". UNACCEPTABLY UNPROFESSIONAL. Two sodas were actually carbonated water. We had to draw location attention to it. This was corrected but it was grudgingly so (comment later "I got busy making the additional sodas". BUSY? Projecting onto customers now? The food was late, bland, and overpriced. Overall, a bad experience. I tend to be a very generous tipper. This time I left 14% and, honestly, it was marginally deserved. I won't be back. First mistake was not logging into yelp. I have found the Yelp average always to be accurate. read more

Well first of all..our waitress MAKAYLA A. Was the best to me. She was really really working HARD....to me she was the only lady doing something she excuse my language, took care of the damn restaurant by herself. I dont know what they get paid, but she needs a raise. I know you all have cameras they look at it. It was 5:07 when I got my receipt. We all got there bout 3:15.... it was like 13 of us. Maybe 2 or 3 of my people weren't satisfied, cause they were tipsy. Makayla was working very very hard, trying to take care of everyone there. She really deserves a raise. Dont wait til January give her one now. The Garfield Heights Applebee's. My name is Janelle. Look out for her, will you A++++++ employee read more

Applebee's bar and grill is ole faithful for sure. Service is always constantly good. Drinks are always cheap and strong. Food is always made fresh to order and they always have a deal of some kind going on. My husband always gets the steak, and I usually just get the chicken and rice entree. I love that their bar is fast, if I order a dirty martini, it will be in my hand within 5 minutes. My husband always orders whatever their signature $5-6 beverage, he has yet to say one was not good. Our servers are usually pretty good although sometimes our table tablets dont work which makes them work harder. All and all this applebees location is exactly what you would expect from an applebees. read more

The service here is atrocious. staff couldn't be bothered to wait tables and refill drinks. our meal came out in pieces and took forever!!!! poor management definitel!!! would not recommend this location read more

idk how i feel about this one, we got served our appetizer but.. no one came by for like 15 minutes to even ASK if the phone was alright or good. the chicken quesadillas were halfway burnt. the food was alright.. wouldn't really recommend this one. read more

Applebee's Grill + Bar - Boneless Wings - American Near Me - Garfield Heights, Ohio

This Applebee's should be shut down the service is horrible. They have one server and one person seating the 6 people that are here. Got here at 2:50pm server took drink orders at 3:15pm we got the watered down drinks at 345pm and she just took outdoor order at 4:05pm. Worst place ever. My Grandson is now eating and the rest of us (3 people) are still wating on food. read more

Applebee's Grill + Bar - The drink we've been sipping on for an hour. - American Near Me - Garfield Heights, Ohio

the service was HORRIBLE and when tbey could have gotten my food they talked and they forgot my sons food two times and took about 2 hours to get my food also my food was cold but there ambiance was good, like a good girl. ZERO OUT OF TEN WOULD NOT RECOMMEND. also i think that the person did not wash there hands . read more

The restaurant on Transportation blvd. In Garfield Heights Ohio, should be closed and reopened under new management! Operating with 1 Cook and 2 waitress. Also the bathroom is not clean and floors filthy! read more

Applebee's Grill + Bar - American Near Me - Garfield Heights, Ohio

Restaurant was almost empty but there was somehow still a 15 minute wait. Ordered the oriental chicken salad and the lettuce was frozen. Not even edible. They had no clean silverware so we ate with plastic take out "silverware". Horrible experience taking my family out for what amounted to $25 a person. The waitress was very nice but it's hard to offset what was otherwise a bad experience. read more

I am done with this Applebees! I asked for my burger to be pink but not only is it not pink its way over done to the point of being hard. It's inedible, plus they put no ketchup, mustard or mayonnaise, it's dry! There was a what looked like a spoiled piece of tomato and no lettuce. I have called them time after time in the past about how to cook my food because they kept getting it wrong even talking to a manager several times. That didn't matter because they would still get my order wrong. I say no onions, they still give me onions even though I tell them I hate raw onions! This is ridiculous!!! read more

I would advise not to eat at this location, unless you have unlimited free time. The service was actually the worse part. We were met by a greeter yelling from the back of the building. While being sitting I had to inform them the table they were trying to seat us at was still dirty with crumbs and noticeable sticky stains. Instead, of cleaning the table, I was asked to show where I saw the crumbs and stains at. Once identified by the worker it was "cleaned". Once seated we ordered everything right away, which was 2 kids cheeseburgers, a 6oz steak, and a western bacon burger. The frustrating part was when we were trying to order our food. The waiters cell phone rang in the middle of it, and instead of silencing the phone and taking the orders, she answered her phone . We waited over an hour without any communication from the workers, when I would stop them and ask for details I would be met with the food is coming. The whole time I was there I noticed most of the workers on their phones instead of servicing the customers. When the food came it was fine just standard Applebees. But there needs to be a serious overhaul of its staff with training. There is poor communication, lack of attention to detail. Needless to say, I should've left sooner, but I will never be back to this location. read more

Excellent when you have more servers and cooks. Otherwise you are tolerable good food baby backs could be less dry!

Second time I've come to happy hour and they have no bartenders. What is the point of happy hour if there's no bartender to make drinks???? Food was good, the white peach sangria is delicious. However the service is just not great, took 20 minutes to get drinks. I would not recommend this place. If I could give it zero stars I would. read more

There food were so Nasty bad service and the waitress was great ! I will never bring my family here agin my wife was sick it was all bad experience read more

The Garfield Heights, Ohio Vista Way location is local restaurant for me and I have gone here multiple times. This visit I managed to get a nice long black piece of hair in my salad. I want to be mad however I've been with others to this same location and they have had hair in their food at some point. At this point it's a shame on me for taking chances on a place that clearly doesn't value the idea of employees wearing hair nets. I was lucky enough to not eat the salad before noticing the hair. Go at your own risk! read more

Applebee's Grill + Bar - Grilled Chicken Caesar Salad - American Near Me - Garfield Heights, Ohio

take out for chicken oriental salad. salad was good but half of it was carrots! I don't mind carrots but not this many!!

Came to this location at 8:30pm and was seated promptly. Took 7 minutes to be waited on with only 2 other parties in the restaurant. Ordered fountain drink and an appetizer. Took another 7 minutes to get our drinks and got our appetizer after we got our food and the mozzarella sticks were cold. Food was okay but took 45 minutes to get. Waitress never came and checked on us or offered refills of our drinks. Once food was brought I had to ask for refills. She walked by many times after that looking at our empty cups but never offered a refill. Most of the staff stayed in the back. When they came out usually had their phones in their hands. Appeared most of the people in the restaurant got the same service - terrible. Do not go to this Applebees. read more

I visited this restaurant on 5/7/24 and was pleasantly surprised how well my visit was, food was great and the service was prompt and friendly. read more

I must say after my last visit at the Macedonia location this dine in experience was delightful. I wasn't sure if I was going to patronize this franchise again, but the Area Manager was amazing (Tony) he was very understanding and handled the situation in a timely manner. Bonnie was our hostess and she was amazing. I will definitely go back when she is working and Chrissy the manager was great and I told her about the service she provided. The food also was amazing!!!! read more

Multiple times we have come here and staffing issues. Tonight they told us they had only one server. Might as well close down

Very very ghetto ? I come here regularly from time to time because i live down the street I haven't been in awhile due to service you receive . They give you old food, hood rat managers gets mad you send it back without even eating it then reforce you to pay for a pop you didn't touch which I didn't mean but they lack a lot customer service . Applebees should just close it down because they're finding anyone to work . And don't go in the bathroom it's a jail read more

Haven't made it out to this location in a while nice to say things have improved. Service was excellent and the food was hot and came out in a timely fashion. Definitely an upgrade from my previous interactions. Keep up the great work! read more

Applebee's Grill + Bar - American Near Me - Garfield Heights, Ohio

See all

Walked in and waited to be seated, nothing terrible. Place wasn't crowded at all. Waited over 20 min for our waitress to greet us at the table after 40 min of no food no drinks we left. No urgency in the staff. Go 8 min down the road to the better Applebees. read more

I visited this new Applebee's with a friend. It's Kinda hard to find at night so you guys should light up that sign so we can see it. As well add some lighting to that back path to get there. Jay was my server. He was decent and pleasant but seemed really rehearsed. My Perfect Margaritas took 20 minutes to come out but that wasn't my servers fault. We watched the bartender just not make them. I ordered the onion Soup and it wasn't hot. I ate it cuz I love onion soup and I hate sending food back. I wasn't the happiest about this visit but I love Applebee's so I'll be back. Just get it together guys. #ColorTheCritic read more

this service was real bad the food was extra cold it was only 4 of us & they took forever it wasn't even a lot of people I highly don't recommend read more

I have visited this restaurant on three different occasions to dine in and each time there is a 45 minute wait but there are no customers in the building. The wait is due to the lack of servers/Waiter. They need help before it shuts down read more

Waited about 1hr and a half to receive my food. There were a total of 5 tables in the restaurant. The thing that upset me most is communication. If its low staffed or going to take awhile, let me know so I can leave! Smh then it took forever for the waitress to give me the check so I could leave. What a horrible experience. Got in at 2:40 left at 4:40 not by choice. Im still pissed about it lol read more

This is my first time at this location we had a great server named Melissa she was very attentive food was great we were seated fast and all staff was friendly . When you enter you have to veer off to the left or you will be at Steak and Shake there is alot of vacant property around but conveniently located off Transportation Blvd off 480. Kudos Applebees. read more

Applebee's Grill + Bar - Ribs and Chicken combination plate with green beans and mashed potatoes - American Near Me - Garfield Heights, Ohio

See all

I have to drive through a wasteland to get to the Applebees oasis so I must be committed to going there. I sit down at the bar the hear the servers complaining about how many high school aged kids chose to eat at Applebees after homecoming ( why didn't Applebees prepare for this ?) The Service was lethargic at best. Unorganized, snapping at one another, yelling at each other in the kitchen. This does not seem like a great workplace. The fact that most of the things are closed or not even constructed around this Applebees should make them feel special, most businesses didn't make it when Walmart left. This should make the staff want to make the customer experience a better one every time someone chooses to stop in. It should be a pleasant surprise that this place is here and the staff is happy to see me there. Invest in great people who want to make a great experience for patrons or close. This is one of the few sit down restaurants with servers in Garfield and you should use that to your advantage. read more

Anyone under 21 come get alcohol drinks they don't Id you also don't order the crispy cheese bites not Crispy shitting my pants because they are so oiling read more

OK, I know. It's Applebee's, so many of you restaurant connoisseurs are making a smooshy face right now and considering clicking away. And that's OK - the fact that there are only three reviews of Applebee's on Vista Way tells me that either yelpers don't eat there or they are too embarrassed to check in. I feel you, but I'm totally cool with Applebee's. There's nothing generally "big deal" about this chain restaurant. My wife and I were dating almost twenty years ago at the Applebee's in Middleburg, so maybe I have a little sentimental thing happening (and I do honestly miss that old formulation of the Tequila Lime Chicken) but also, it's really a good spot if, like me, you have two 16 year olds who just completed an athletic event and hadn't had dinner yet because the varsity matches don't start until 7 PM (we won, by the way). Just because there is no "big deal" doesn't mean I won't eat there - as you can see by my reviews, I'm a big fan of greasy spoons and dives, so Applebee's is a big night out for me. Well, not really, but I don't have an automatic judgment for Applebee's either. So the details: The restaurant was nearly completely empty at 9:30 PM on a Tuesday which was not unexpected. We were of course seated immediately. The service was very efficient and the food items came out quickly and correctly. All of this is good because there was absolutely no reason for any kind of error to happen. Some mozzarella sticks, A burger, some macaroni and cheese with shrimp, and a Thai salad. All the food was good and the service was good as well. Like I said, no culinary ground is really being broken here. One nice special was the dessert S'mores Churros. A Churro as you probably know is a fried dough dessert that is usually in a stick or tube form and rolled in sugar and cinnamon. In this case, the churros were served with warm dipping chocolate and marshmallow fluff. The teens were quite happy to eat them. Bill for three with dessert was around $45 including tip. I feel like I should address the issue of the building site since one person seems to have reviewed the architecture rather than the actual restaurant - yes, the Vista View site was built on a landfill, and yes Wal-Mart ran out on their lease because of the perception of instability - allegations of gas leaking from the landfill into structures, et cetera. These issues have all been investigated by multiple agencies independent of the city and the developers, and if these structures were unsafe these businesses would not operate here. The side where the Applebees is has quite a few restaurants in place. It does look like a barren wasteland looking toward the Giant Eagle plaza, and there is a partially built structure nearby - so I agree that it's not picturesque, but since I'm not reviewing geology or structural engineering, I'm giving this restaurant good marks. read more

So I place an order for pick up app says 20 mins, ok cool. Pull up wait another 25 mins fonly got the hostess to tell me my food isn't ready and now eta. I ask for a manager, a women who was working the bar came up addressed me as the manager said she will get my order. get home order is completely wrong. missing shrimp to tex mix, missing salad with burger!! horrible place horrible service. read more

Terrible terrible absolutely terrible!! I would never recommend this location. Waited 40 minutes & was only served water! They sucked!! I didn't even want to give them 1 star read more

Poor service. The waiters were all standing around singing along to the music. Very weird. When they weren't singing, they were gossiping loudly to each other. No one in my party was happy with their food quality. Poor cuts of meat, poorly cooked. Also the bathroom had huge puddles of water in it. Definitely will not be coming back. read more

Very poor customer service. I decided to do takeout and the service was very slow . Husband and I arrived at 4:05 and we didn't receive our food until 5. The person over the phone mixed up our order and did not apologize. Very disappointing. read more

I have gone to this one multiple times just hoping that it'll change but it never will the service is absolutely horrible it's always a terrible wait and nothing is ever right not only that but it's disappointing to wait that long just to get an order that's messed up and has to be sent back it's also not the cleanest I have noticed that everytime I'm there the tables and booths even the menus just feel sticky and unclean read more

Applebee's is it is so horrible I went into the thing and I saw the man told me to get all the place he said you're too ugly to be in the place and then second off the one and I got in but the lady she punched me in the face she literally punch me in the face and then she ran and I chased her and I called corporate and they got her I called corporate I am Nick avocado avocado avocado avocado I saw this girl she slap me my face she punched me who was fighting and then the manager came was like stop fighting stop fighting I was like okay okay okay okay and then the one lady was like girls looking so I was like okay I see the one talkin with the Bear full of yourself and then she was like okay be quiet be quiet be quiet be quiet I was like okay whatever I don't know what I mean like she could not she was being so freaking me and then she had punch me in the face again and then I have slapped her across her face and then she was like why would you do that to me why would you do that and then she had the one mom doing that told me to get out of there he has cook me dinner right here cook me dinner and we have come to dinner and he had some food poisoning in a dinner how do you have food poisoning in a dude and I was like what and I had called corporate I called corporate okay that's my story all Anna call 9911 okay checking on news read more

Don't even bother going here, every time I go in service is terrible there commute no one in the restaurants and the service will be so slow! Not only is the service bad but the food taste very commercialized read more

My mother and I went here for lunch yesterday. Not crowded at all at 12:45pm. We got the '2 for $20' deal which is always what I end up getting at Applebee's. Large, tasty portions on the entrees, large hot vegetable sides. Very good service. Honestly the only thing that I could complain about is that the table could have been cleaned a little better before we sat down. read more

Hi I would like to report a error in the Applebee's Grill + Bar establishment. I arrived to Applebee's Grill + Bar and my food was extremely cold. Fries hard as a rock and chicken tenders dry. And the person I came with had uncooked and hard potatoes on her plate and a little tiny hard burnt steak on the plate. Tasted microwaved to me! read more