Wasn't impressed for my first/last visit there. Not the typical Applebee's on the inside. It's not filled with local sports teams or memorabilia. It has a NYC warehouse feel. Food was on par with other locations. Our waiter (bartender) didn't know the menu, couldn't name salad dressing they had, and also took an extraordinary long time punching in our order and we were the only ones there! Will not be back. read more

We finally decided to check out the new Applebees. I'm a big fan but have been hesitant due to the bad reviews this location has been receiving. We went on a Saturday, early evening, just before the dinner rush. We were seated right away. All of our meals were delicious. The service was great. I have zero complaints. It was all the things I enjoy about Applebees, including better prices than the other place across the street. I won't name names. I hate that this place got off to such a rocky start. It seems like it's improved. This area really needed another good restaurant. I'll definitely go back! read more

This is one of the worst Applebee's I hope management listens to this BS I just left this dump I had to check in at 5:52 pm to get a seat which I did I waited 12min no one came to ask for a drink or anything the girl who sat me she was to busy talking to her friend and the rest of the staff was busy eating and pretty much BSing around thanks Applebee's for nothing. I got up and left I guess my money is no good here I won't be going back to this so call bar and grill I tell everyone who reads this watch out customer service sucks here and this isn't the first time read more

Worst meal I have ever had. Waitress was friendly but she could not get any of our orders right from appetizers, meals, sides and drinks (4 people). Food was bland but I was hungry...lol... I got a second Long Island Ice Tea which I did not order. Went home with a buzz (luckily I was not driving). By the time my sister-in-law got her correct meal the rest of us were almost done eating. It was not that crowded but it was extremely loud...maybe that was part of the problem...the waitress could not hear us! Will not try this place again..once was enough! read more

Placed an order to go and was one of the worst meals I ever had. Chicken on my Oriental Chicken Salad was so hard that I could not eat it. Also order soup and the container was less than half full and also cold. Will not order from them again or dine there. WASTE OF MONEY!!! read more

This is one of the worst Applebee's that i have been too. First was the customer service was terrible. Not having a sign for to go orders or pick window doesn't help. I ordered 2 chicken finger dinners and got no side sauce for the chicken fingers. Just a bad service all together and this will be the last time that I will be going to this place. read more

Waited 15 minutes for a server that still never came not even with a glass of water..smh..The waitress that we found was suppose to be for our table sarcastically says to use while walking out "Oh, have a good day!" I was so utterly disgusted at that point I just continued to walk out of the door. The waiters are very, very inexperienced and all over the place. If you have to time waste and an extra water bottle to sip on while you wait then maybe this is the Applebee's for you..lol..We left and went to another restaurant in which we were greeted and received our drinks within 3 mins!!..This Applebee's is a new location so they must do better or they are going to lose out on a lot of money. They Already have lost out mines b/c I won't be going back! read more

Slowest service I've ever had. Server did not even take drink orders until sitting at the table for 20+ minutes. You typically know what you're going to get at an Applebee's, and this location is disappointing. read more

This new location is very well built and looks very modern and fancy. But, the customer service from all of the servers is horrible! They are all so rude and unhelpful almost as if you are inconveniencing them by just being there. Also when we got our spinach and artichoke dip, more than half of the chips weren't cooked thoroughly and were soggy and chewy. The only okay part of our trip was the bartender service, Meghan (the bartender) was very helpful and friendly. Ashley was also behind the bar but appeared to be extremely bothered by our request for fully cooked tortilla chips. Was excited that an Applebee's opened up closer to home but will definitely continue to make the farther trip to the Virginia Beach location. read more

I don't see what the big deal is about the bad reviews.. this place JUST opened and they are going thru the ringer already by horrible patrons.. the service was polite, the service was quick, and attentive. Our waitress Lex was AMAZING!! This place is a lot better then what I thought it was gonna be. I will totally be back. I just hope horrible patrons like the bad reviews on here don't ruin the atmosphere and spirit of the staff. Please support this local establishment it deserves it !! read more

Had a poor experience with delivery. My husband and I both ordered burgers to be delivered. I ordered a classic cheeseburger, asked for pepper jack cheese and no onions. My burger came with American cheese and onions on it. It was also raw in the middle. My husband's burger was cold and both our fries were cold. We received notification that our food was "on its way" and twenty minutes had passed before there was any movement from the restaurant to get to our house (less than ten minutes from the restaurant). We will likely not go to this location, nor will we order for delivery from here again. read more

The people are friendly and the was good. The first apple bees in a while that I actually like going to.

Complete trash. Every time I come there's an issue. Waited an hour on soup and cold wings. The manager hung up on me (so professional) unbelievable that no one can run an Apple Bees. I just can't wrap my mind around the stupidity. UNBELIEVABLE.... I guess NO WHERE IN VIRGINIA has hospitality. read more

Great atmosphere and welcoming appearance, but service is horrible. Waited for over 15 minutes for someone to take my order on a very slow Tuesday night with plenty of staff standing around talking. Love Applebee's, but avoid this one!! read more

This is by far the worst Applebees I've ever been to. The staff is rude, untrained, and lazy. We waited way too long to get both our drinks AND food. I tried to give this location a second chance but this is definitely the last time I will be going here. read more

Decided to come here one night to support the new location and it was terrible. We ordered appetizers that took more than an hour to come out. When they did bring the food out they brought it out separately. We were forced to watch one another eat while the others waited on their food. When my order did come out the food was cold. When we notified the manager he let us know that the chicken in the wonton tacos were supposed to be cold. I will never visit this location again. Only pro about this location is the atmosphere. Very beautiful inside. read more

Food came extremely late , service was horrible I do not recommend that you come to the Applebee's

A shame bc I like applebees drink specials and appetizers. Sat waiting at the hostess booth to be seated with workers walking past us for 5 minutes no one even acknowledged us. We left and went to Ruby Tuesday. read more

Great service from all the staff, great food. Had a great time so keep it up Applebees. If u do feel like fixing something Tho.....fix your orange slices at the bar and you will be golden. read more

The most annoying thing about Applebees is that they don't have the prices of beverages on their menus. When you ask the waiter, they never seem to know. What a racket. Overpriced. The food was okay; the service was okay. This is not a place for healthy food: too much sugar and too much salt on the entrees, and for lunch, you better like chicken because that's just about all that is on the menu. Because no drink prices were posted, we just had water. We actually felt like they can't be trusted, they are out to get the customer, so we won't go back. read more

I was excited when I saw that they were opening a Applebee's and the restaurant is beautiful! Yet when I got to this establishment the service was horrible the servers are confused and brings the wrong orders to the tables. I was brought my food and they ask me did I need anything else "some utensils please". It's really sad that this is such a nice place the need to retrain there employees!!! read more

Excellent, speedy service. Food was pretty good considering it IS Applebees... the setup on the inside of the restaurant leaves a lot to be desired. Can't wait to sit out in the patio though... looks nice. Decor is lovely also. It was a good addition to that area! read more

Been 3 times since opening, they were really good the first week, but have steadily gone downhill. They are really slow despite the fact they have SO MANY employees running around. It's a sign of poor and disorganized management. I've had a couple complaints about the food, but the biggest one... I ordered fire-grilled veggies with my meal, a side dish considered "premium" that you have to pay extra for. The veggies were not even cooked and I couldn't eat them. No wonder, the veggies were cut in HUGE chunks. Like they just quartered the squash and zucchini. No exaggeration. Come on, people, it doesn't cook well when the pieces are so big! On a side note... Was at Jersey Mike's next door one day when an Applebee's employee came in. I overheard their conversation that Applebee's does not give their employees breaks, regardless of how long the shift is, and that most of the employees work 8+ hour shifts at this store! Then a coworker at my office who also works a 2nd job at Applebee's confirmed the fact they get no breaks. That just blows my mind. Shame on the management. I know Virginia law does not require breaks, but any good manager knows (I was a restaurant manager for 15 years) a meal break keeps employees productive and upbeat. This might be why service is so slow. Employees are tired and hungry. read more

This is the best Applebees I have ever been in!!! Cannot say a bad thing about this new style of Applebee's ....a very short wait for Friday night even thought we were told 25 minutes.. it was less than 15. Food was absolutely perfect...i requested a specific drink. And no problem... delicious burgers and siracha shrimp. The manager Sly was awesome. Made sure we were satisfied with everything! Found our new place!!!! read more

I tried to like this place I really did, even my 8 year-old was like...meh! The service was really slow and the food was okay kind of bland to be honest. Had to constantly get wave my waitress down for pretty much everything, just not an enjoyable experince read more

I have been to this restaurant 3 times and I had only one good experience. The service sucks both eat in and take out. If you do takeout it takes over an hour to for the food to be read. Prepare to get your food 20 minutes after the stated time. I don't think their menu is that good. I remember when both service and food were decent. Management really needs to find better help. read more

Man where do I start.... so we had a new waiter, which I understand because I used to be a waiter for Applebee's at general booth myself, so I understood to be patient but I can honestly say I waited more tables, WHILE PREGNANT, AND ON THE CLOCK BY MYSELF FOR 4 HOURS, and still did better than our waiter! We ordered drinks, appetizers, entrees, and was going to order dessert but our waiter just took too long. My husband didn't even get a second drink because for 30-45 mins our waiter was MIA. We had to talk to another waiter to get our waiter to us(we didn't have a table side computer to press "call server" on). If we had one we could of called them over sooner(if they were even paying attention) and just use that to order the rest of our food, I could of also used it to pay but again we didn't get that option.... but yet somehow they tried to have us pay for a presto game on it??? But how if we didn't have one at our table?!!! Finally the manager fixed our bill just a little and the other waiter bought us boxes to go... BUT we ordered to go wings from out 2 for $20 meal and asked twice about them and never got them. My kids were getting extremely sleepy waiting on our waiter so we left and didn't realize we didn't have the wings until we got into our driveway!!!! At that point I didn't want to return because when I went to go find our waiter to still tip them $10, they were talking crap about us but I wasn't in the mood to argue about how they messed up and still tipped them and left. read more

The ABSOLUTE WORST !!!!!!!!! Service was horrible food was cold and took over an hour to come out. Our waitress barely came to check on our table. I order pasta for me and my son and it was beyond dry and I asked for extra side of sauce and it never came out and his food became cold. The building itself is nice but food and service is horrible. read more

We were so excited to see a new restaurant not far my house. The interior of the restaurant is really nice. We elected to sit outside. The patio is also nice but I think it's too many tables. It was kinda difficult to sit down and not bump the table behind us. Our server Alexis was very nice but very inexperienced. Several times I had to initiate dialogue and request more drinks. Hubby ordered the 6oz. sirloin with the garlic green beans and broccoli. I ordered the Fiesta lime chicken. It was delicious. Every time something can out on the patio the runners were not clear on the table numbers. We were approached several times with appetizers that were not ours. That's a huge pet peeve of mine at restaurants. Overall our experience was just okay. Food is a five and service a two (server needed more experience) will try back in the summer after its been opened for a more few months. read more

I'm only giving one star so I can leave a comment. Service was so bad. We waitied for over an hour to get our food, the server was all over the place and barely checked on us. The table next to us had the same experience. Food was mediocre and not worth the wait. Asked for a couple things and it took 3-4 people to give us what we wanted. It was just one bad thing to another and we wasted 2 hours of our night. read more

Place was far from full, plenty of empty tables for dinner on a Monday night. Hostess tried more than once to get me to sit at the bar, I was alone. Sat a a table for over 10 min, yes i timed it, with not even a hello. Walked out. Service is non-existent. read more

I have been here several times over the past few months. When we have spent all our money on shoes we go for the 2/20 which is great. If you don't have drinks and just water (I'll take mine with lemon please) your dinner will be 22.50 for 2 people. One appetizer to share and 2 dinners. It is loud and boisterous which is exactly what a neighborhood restaurant bar should be. I always enjoy the food. I have had the entire 2/20 meal except that chicken with lime. I like chicken. I like lime. Not so much together. Of the many times I have been this was the slowest in many ways. Seated quickly. Ordered our appetizer and dinners. Appetizer came (boneless wings with the Asian sauce) - no plates or silverware. I ended up going to the bar to get silverware. A very lively gent behind the bar was very helpful. Our food came (whiskey bourbon burger and bourbon street chicken & shrimp) and half way through we ordered another 2/20 to take home (late night movie food - it's Friday). The waitress said it would take a little time. I expected 30 minutes. It took an hour to get our take home so we sat there a bit after we were done with our meals. I could see they were swamped. The waitress Linda was the sweetest and very kind. While sitting and waiting for our takeout order Donzell came over and asked what we wanted to drink while we waited. I probably would have been more annoyed if I were not in great company. All in all Applebee's is exactly what I expect it to be a loud fun family neighborhood bar with good food and drinks. I will be back. Shout out to my favorite waitress Kimmie. She always makes me feel like I am visiting a friend's house when she is my waitress. Always upbeat and helpful. read more

This is by far one of the best Applebee's that I have ever been too! Will was our server and did an amazing job! Highly recommend going!

I love Ruby Tuesday's it's normally a super awsome pretty cheap place to eat. however i went to the same one i normally go to and i had ordered a coke & a water the server brought the water completely forgot about the coke i reminded her when she brought the water & she still "forgot" about it i had to remind her an extra two more times. i ordered the 6 oz steak asked for medium rare & they cooked wrong then the manager proceeded to tell me that i was wrong. read more

I went here with my 2 step children one night. The food was ok, just like any other Applebees. After my food came out I wanted some mustard for something and when I asked a person in an Applebees t-shirt for he said "Do I look like a f***ing server to you" I was appalled and asked him what he said his reply was "You heard what I said you tranny b**ch". I left immediately and called the store manager the next day and she refused to believe me. I will never go to an Applebees again read more

This Applebee's has poor staff! The waiter was clearly given directions to NOT put bacon on the burger and yet did! The manager was aware and did come speak with us about how sorry she was, but it wasn't really of help. Our day was ruined because we religiously do not eat pork! It caused us to end up in the hospital read more

Went to this location the service it self was speedy. But the food was horrible I got the salads and my chicken was uncooked. The manager came out to apologize. But when he told the waiter she gave us dirty looks. I understand you may not like your job but please don't show nasty faces to your customers because facial expression says a lot. Location is new but I think the server need more training. read more

I am a little disappointed with the new Applebee's on little creek rd. I've been there twice now, the first time I ordered a steak and it came out over cooked. No biggie, I sent it back and they replaced it. Figured I'd give them another shot. I went back on Thursday and myself and my mother each ordered an 8 oz steak/ med rare. I asked our server if the temp was usually accurate to my choice because if not, I would order it rare. She assured me it would be medium rare. When our steaks came out, they were more medium well. I let our server know, she apologized and said she would have the Throw 2 more steaks on the grill, she left our overlooked steaks on the table so we decided we would take them home to our dogs. Our second kind of steaks came out and they were still over cooked - about medium. We decided we were too hungry to send them back and wait again so we just sucked it up. The manager then came over to apologize about the first steaks that came out, we informed her the second round came out over done as well. She offered to have 2 more thrown on the grill but we declined as we were halfway through and again, did not want to wait. Then she proceeded to ask us to put our first steaks on a plate and give them back to her or she would have to charge us for them... what?!! Are you serious?? I couldn't believe that. It's not that I needed to have those steaks togive to our dogs but I just told her that both of our steaks came out wrong, she offered no compensation other than cooking two new ones, and now she wants the over cooked steaks back to throw away unless we wanted to pay for those too... she also offered no compensation on the biLl. Needless to say, the customer service from the manager was very poor and I will definitely not be returning to this Applebee's. read more

I am in today & Kayla served me. She did an amazing job! Very friendly, warm welcomed and extremely funny. However, the food was disappointing as well as the managers. Some how the managers and cooks felt as if the entrees should come out before the appetizers and when the appetizers came out they were extremely cold. Kayla did what she can to make it better but it was on the manager and cooks. The manager never made it it a point to come to the table and apologize or anything. He or she never came out once to say anything. We left early agreeing being so discounted. I felt bad for the manager being that selfish and putting Kayla into a horrible situation where it could be blamed on her facing no tip which is not fair WHAT SO EVER! She works for her hard work & for the manager to not have her back is UNCALLED FOR! Kayla deserves more than that for a manager. I am disappointed completely in management. KAYLA YOU DID YOUR BEST AND I THANK YOU!!!!! read more

My husband and I are here visiting while he works in the Norfolk area. Our first night out experience landed us at this awesome Applebee's. First off, the staff were hands down the most polite and professional people we ever had serve us at any restaurant. Back home in WV most Applebee's take forever to serve you your drinks and your food. This Norfolk location had my husbands food out in minutes! I however was last to get my food but the manager stopped by our table to let me know my food took a fall to the floor. The minute it happened they ran out to tell me. I had no problem with waiting for a fresh batch of food and when they brought mine they offered to heat up my husbands food. Amazing service and if we are ever in the area again we will stop by! I don't remember our waitress name but she had purple hair and was so much fun. Thanks again for your sweetness and kindness for serving us! read more