partner was refused drink by manager because "ID is damaged" wasn't broken, simply dirty but clearly could read birthday and prove over 21- excuses for not serving a drink, could've came up with a better one read more

this place is amazing!!! I always love the employees and the food is always on point!!

We went here for lunch today to try their 2 for $25 menu. It was only 3 different items two of which were steak (6oz) only difference was one had garlic one plain and there was a chicken dish as well. We both decided on the garlic sirloin with mashed potatoes and broccoli not really expecting much but we were definitely wrong other than the long wait for our food it was the best steak we have had in a long while out at a restaurant especially at a super price like that. So if your near a Applebees give this special a try it was great!! Not sure why the long wait for our food as it was not busy but the good food made up for it read more

Server was great very fast and polite! Food came out nice and hot. The music was a nice low setting to where you could hear your table talk. read more

The only reason this isn't 1 star is because we were greeted at the door by a very kind happy face who seated us quickly. Then. Ah. Down hill. My husband and I are both middle aged. We asked to be seated at a high top in the bar area. We were offered a booth... ok. We ordered water and asked for a drink menu. We got out waters and waited and waited and waited. Finally were asked about our drink orders. Then we were both asked for ID for the adult beverages. Ok. I give the waitress my ID. she said she had to take it to the back to verify it with her manager??!! She could not give me a reason why. She did not look twice at my husband's ID. Why single me out? Did she want to copy my info in the back? It was weird! She then refused to serve me alcohol unless I let her take my license. We left. End of story. read more

I took my mom to lunch here a week ago & we were a little confused after walking in. Nobody greeted us or told us to seat ourselves. We went ahead & found a place on our own. It did not look busy at all. Plenty of open seats. And it took a while before someone came over. I requested the garlic green beans with my entree instead of fries. The plate came out & had fries on the side anyway. I mentioned this & the waitress did bring out my green beans. They didn't have a garlic taste, but that's okay. I appreciate being able to keep the fries as well, though I sent them home with Mom since I'm not a fries person. I remember Applebee's having someone greet & seat you. What happened? read more

We placed a large order for a staff celebration. The service was prompt and friendly. Kimberly met me outside with our food as soon as I pulled up. The food was prepared exactly as ordered. We had all the correct salad dressings, sauces, etc. A couple hours later, Kimberly called me to see how the food was and to make sure everything was correct with the order. Excellent service and delicious food. Thanks guys! read more

Good food and friendly service .The bartenders kept checking on me to see how everything was and if I need anything and management also came out to check to see how the food was ..Definitely will be back read more

I've been to this Applebee's multiple times. Tonight's service was pathetic. The bartender, in a position to make serious money given the seats at the bar, was uninterested and spent more time texting than serving customers. As a former bartender, her demeanor behind the bar was laughable which is why Applebees has the reputation it does. Of more importance is the poor excuse of a floor manager who failed to correct the behavior. That's the person who should be fired. read more

We stopped at this Applebee's for a bite to eat on Jun. 8th. When we walked in, the hostess told us from the beginning that the wait would be 20-30 minute due to being short staffed. We still waited and were sat in the time range she quoted. The gentleman that was our server was "humping it" i.e. he was working hard for having several tables along with ours. The customer service was top notch despite the lack of staff which was impressive (as someone who's done many customer service jobs in my life). As for the food, it was good and what we expected. We had a pleasant meal without too long of a wait I would certainly recommend this franchise just on customer service alone. read more

Placed an online order got home to find out 1/2 the order was missing I called and was told sorry we are training and was told we'd get a credit next visit for what's missing... doubtful we will go back. Food that we actually received was cold. read more

Customer service was mediocre. Food not tasty. Restaurant dated and not very clean. We will not return in the future.

I will never go to this place again! When we walked in nobody came over to seat us so we decided to seat ourselves and as soon as we did the waiter came running over to tell us not to sit there so he took us to a dirty table that he barely wiped off and there was another waitress sweeping the floor around the table and just kept doing it as we sat down! I could maybe understand if they were busy but they were not at all so we got up and left. The place was filthy!! No thank you!! read more

Maddie was the sweetest waitress I have ever had! She had just turned 18 and didn't know alcoholic drinks well and double checked to make we got what we ordered. The food came out as we ordered and refills were available as needed. Food was good but portions were too large to finish!! read more

I wouldn't eat here if you paid me to. I walked in to ask for a table for 8. The hostess rolled her eyes as wide as she could. When I asked her if it was a problem for her she said they are short staffed and would need to ask her manager. Came back and said it would be a 20-30 minute wait. I went to the bathroom before leaving and when I came out she was seating a party of 2. The attitude sucked. read more

Worse place to eat ever. I came here like two months ago they burn my ribs. Today tops it off we got there around 2:10 pm. After just 3 hours the floors looked like they never get vacuumed. The waiter was clueless. He messed up our hot wings forgot our blue cheese. My steak was raw. The manager took forever to get to us and they were not very busy. He took off the steak but because the waiter messed up the wings we got charged for two appetizers. In a rush to leave didn't notice the mess up bc we were in a rush to see a movie at 3:55 that we still missed anyways bc of waiting to pay the bill. Then we call about overcharge and get told the only thing they can do is a classic appetizer next time we are in. This is not an exaggeration I will never eat here again. This place is a joke read more

We we're passing thru Staunton on a road trip. We went at 5:30 on a Tues. evening. Had Brandi as our server--she was awesome! Had $5 happy hour margaritas & glasses of wine. Both were very good & larger than excepted. Had an Asian chicken salad & a grilled chicken breast meal. Both were tasty. Only criticisms would be the salad required more dressing, which was gladly supplied on request, and the grilled chicken was a bit dry. Otherwise we were very pleased with the food, the price & most of all with Brandi, our server. Bravo! read more

Ordered delivery option (2 for 22)... delivery came with only one entree... called restaurant and was immediately placed on hold. Still on hold several minutes later while writing this review. No idea if food is good or not... read more

Not as bad as people make it! Got go on a good day! Depends on the cooks and the server who waits on you !

Applebee's as well Applebee's. It's fine. But this is the nicest Applebee's I've ever been to. The place was nice and clean and the food was so hot and the waitresses were lovely. read more

I have never eaten such terrible food in my entire life. Service was ok. Took a little bit longer than I would have liked to get my meal, but the food was so bad. I got the grilled chicken caprese. The onions on top were supposed to be cooked but were raw. The chicken..omg the chicken. I don't know what was wrong with it. It had the exact same texture as the raw onions. It was crunchy. I think it wasn't cooked all the way. I'm not sure. I've never eaten chicken so tough and crunchy. It was so disgusting. I tried to move it out of the way to eat the tomatoes with melted motzerella but even those were gross. The cheese tasted like nothing. It looked good but had no taste. Hope I'm not dying in the morning. Gross read more

The waitress was unprofessional(I don't want to hear why your job sucks so much) and rude, service was slow, food tasted like it had been microwaved from yesterday. read more

The 2 stars are for the bar area. The bartenders do not engaged with non regulars. The regular customers appear to get the best service. I also had dinner in the dining area. My server, Samantha E, was just awesome. She was very attentive and very friendly. She would make a great bartender. The food was actually very good. None of the hostesses said goodbye upon my leaving. read more

Servers seem annoyed when bothered to do anything to help a customer. Received wrong food in a mostly empty restaurant.

The endless chicken tenders at first it was full of tenders the second service only 3 tenders really we also had to ask for silverware 3 time and the manager with pink shirt was dancing around like if it was a circus which I think the Hall crew is a circus what a shame and I am not the only one go ahead read the review's in Yelp read more

Stopped at this Applebees on a Saturday night. The place was busy enough, but 3 of us were seated right away. The place was filthy; floors were all littered with food, napkins, etc. The ladies room was also very dirty. Soup was cold and they were out of ribs. The manager was just hanging out in bar. Absolutely worst restaurant experience I've had. Gave one star because at least the salad was good. read more

I ordered through Door Dash and paid with my debit card. My Door Dash driver texted me stating that the manager said that my order had not been paid for. I called the Staunton Applebee's and the girl that finally answered the phone said that my order had not been paid for. I assured her that I had a confirmation and that the amount had already been taken from my bank account. She sighed heavily and told me to hold for the manager. After about 5 minutes on hold she came back stating that the manager was "taking care of everything". My food was subpar. It was cold and the quality was not good. It was not Door Dash fault it was Applebee's fault. The Staunton location leaves much to be desired!! read more

Certainly not the best, but adequate. Sarah, tending bar, was friendly and efficient. Had the mac & cheese with grilled chicken and it was good. A couple of good local places there, but, unlike Applebee's, very crowded. So....any port in the storm... Happy trails read more

Staunton, Va. Ordered 2 bowls potato soup - 'Takeout'. Got home, paper cups were half the size of 'Wendy's chili'. One was not full and the second one barely half filled. Are you kidding me? 4 spoons and it would be gone. This is Applebee's Quality? read more

This Applebee's, in Lexington is wonderful! Will is usually our server and he is awesome! He always serves our food with a smile and we have never had a bad experience at this Applebee's. We have been there many times. read more

Applebee's Grill + Bar - American Near Me - Staunton, Virginia

Excellent experience here with server Calvin. Restaurant was super clean. Recommend this location!

Not great. Not really bad but not really good either. Chips were stale and my pasta overcooked.

Ordered takeout at Applebee's in Stanton on March 1,,, afternoon shift, ordered over $60 worth of food and when I got home some of it wasn't even there which was bad enough but when I reported it the manager found it amusing and suggested she send me a $25 refund on a card which I never got after calling again I was told it was in the mail it's still never came had to get corporate involved and it took me 31 days to finally get my gift card but at least they sent me one for 50.. was thinking about saving the card and giving it as a gift to someone I don't really like read more

Stopped by the Staunton location on a Thursday (2/27/20) and would give 1/4 star if possible, waited over half hour just for a drink, when the food arrived, the potatoes were cold, and as I should have expected from this chain, meal was not what was advertised-it was barely mediocre. I would not recommend Applebee's to anyone, way overpriced for poor food and slow service read more

Would rate a 0 if I could! Food was horrible except for the mozzarella sticks. The 3 cheese chicken penne is usually my favorite at Applebee's but was not good at all. The taste was horribly off. My husband ordered the unlimited riblets and fries that come with coleslaw. The server brought his food without the coleslaw. When we asked the server for the coleslaw he said they were out of coleslaw but he could sub a different side. I'm not sure why it wouldn't be standard protocol to offer a sub without being asked where your missing food was? The manager was walking around but I never saw him asking people how their food was...I'm assuming he already knew and didn't want to hear the complaints. FYI-not usually a complainer about servers or restaurants, but I would want to be warned about the horribleness of this restaurant. read more

This by far the "CRAPplebee's"! It seemed short staffed but definitely no one experienced in the kitchen! Our CRAPpiest meals here so far. One out of 6 had a good meal show up to table. Their neighborhood must have money to waste and no good taste! read more

We walked in today 3/21/19 as a family between two other parties. We waited for 20 minutes and watched people come in after us and be served before us. All while I heard a waiter talk about how they weren't busy and he was being sent home. Lousy service and terrible management. read more

Bartender was horrible. I was there today at about 5 PM. It wasn't too busy. I asked the bartender who had no personality if they had Jack Daniel's Fire. He said yes then served regular Jack. Blech... I said this isn't jack fire he said we don't have that. Why would he say they have it then? He served my salad and entree together. Who does that? The steak was tiny too. I normally tip better. Not tonight. He didn't even attempt to make amends for the jack mistake. He charged me almost $7 for something I didn't want. He was kind of a jerk. read more

If I could give them 0 stars I would. The place was mostly empty and yet we were sat next to 4 rowdy teenagers. The waitress came over and got our drink order then we didn't see her again. The bathroom was not clean. One still had a "broken" sign on it. Another had no lock and the 3rd had urine on the seat. The floor of the restaurant was filthy. A male employee stood at the bar eating while we had no service. We left without eating. This is the 2nd time I have had a bad experience at the location. I will never return. read more

We were very pleased with this location until the night took a turn. We came in, ordered a couple of beers and then decided to get appetizers. At about 8 they started moving tables to turn into "club bee's". We decided to have a few more beers and watch the karaoke embarrassment ensue. Only to find out that we were only allowed 4 beers...per manager rules. So, the bartender went to ask her manager if she could serve us another beer....she got "the good to go". (I understand this because I worked in the industry for 10 years) My problem was that there were people there before us being served many more than us....and never ate. We were clearly enjoying ourselves and not being trouble or a problem, at all. The manager in a pink jacket came behind the bar and said "IS IT INAPPROPRIATE THAT I OFFERED HIM A KINKY VODKA JUST TO SING?!" Really? With that. We love Applebee's when that's what we have....but we always enjoy ourselves and tip well....because we always stay within walking distance. We will not come to this one again. Food wasn't that great either. Just saying. read more