Working with Craig was a great experience. I went in to trade in my vehicle for a better used…read morevehicle. Craig explain everything to us so we could understand all the financial information. He even helped with getting my old title situation straightened out with the prior company. Thanks Craig for everything

I applied, with a co-applicant, for an auto LPN through Grand Chute Auto…read more I was told my income was within the limits, and they would proceed onto the next step of checking credit bureau reports, but they don't base their decision on what the reports or credit score is. I was not contacted by phone like I was told I would be, but rather emailed with a one line notice stating they were unable to provide financing. I called and spoke with Craig, who was less than pleasant and got rude with me stating "I'm unable to discuss this further, I gave you our denial and this is closed." When I asked what the issue was with my credit report, which wasn't supposed to affect my determination, he blatantly stated "I don't have to discuss this further." Very rude, unprofessional and less than desirable to work with.

Dave's did a great job fixing my car after it got damaged…read more The front grills and entire piece had to be replaced. They worked with my insurance and got the job done. The ladies I worked with at the front counter were very knowledgeable and kind. I felt like everything would be handled properly and it was. I appreciated the smaller business/family feel of this establishment as well. My BMW looks beautiful again and will be ready to go in spring. Thanks guys! I highly recommend this business. There is a reason they have so many great reviews.

These guys did a fantastic job on my car; I couldn't be happier with the service they provided on…read moreall fronts. Scheduling and communication about appointments was easy & automated text reminders were sent. Pricing was reasonable -- no overcharging, and total transparency. They also took notice of even the smallest details to ensure the repaint color was spot on. Finally, when I went to pick it up, they had surprised me with a washed car. So grateful and so impressed, thank you!

Well I have to say, I was a little worried about my vehicle after my purchase. The sticker was out…read moreof date and the monitor wasn't reset. I emailed my salesman but he didn't get back to me, out of the office. However his manager did call, looking for someone else it sounded. He offered to pay for the service I was going to get! What an awesome thing to do, so cool I had to make an account to share! The vehicle was definitely priced reasonably as well, I miss the sport of haggling but I understand why they cut it out here. Terrin made the buying experience fun so he would be my go to! Check them out!

Wonderful people who helped me find an excellent car in my price range…read more very helpful and kind. Love my new car.

My heater's blower went out and they replaced it quickly and reasonably. The service was super fast…read moreand I really enjoyed my experience.

Keep away. They prey on people who are struggling financially but still need transportation. That's…read moreone thing -- but no one deserves what happened to my friend. The car sale process was easy enough. After that? Completely different story. They pushed all these "great" repair coverage services and made it sound like help would be there if anything went wrong. After taking the car to the repair shop they recommended, my friend was handed a long written list of problems -- including safety issues like brakes. I was there through all of this. When she brought the paperwork back to CarHop, she had to fight just to get anyone to listen, and they still refused to cover the repairs or properly help her. Now she's stuck overpaying at high interest for a dangerous lemon. I honestly don't know how companies can sleep at night treating people this way.

Let's just say. They took all the new parts on my car off an totally ripped an gutted my car for…read moreparts an slapped junk in my car. Antigo walmart parking lot. Differential dropped . I had 2 mechanics tell me the problem an Meineke of appleton argued with me it wasn't. Then meineke got but hurt when I told him to get his head out of his ass. He got a feeling hurt An i was stuck in appleton till 4 am the first time​. He didnt care an showed me anything but the door closing kicking me out an making get a Gerber driver. $200 to get to wausau. Go to the bbb an read my review on Meineke an car hop. The only answer they ever gave me is that thier just the middle man. Oh yeah told me yesterday day my warrenty is no longer good. It's in void an right now my differential is laying on the ground. Is that the great warrenty. They screwed up my electronic breaks 5000 to repair an around 5000 grand for differential an replacement. An they switched out my ball joints I had installed from Southside tire of wausau where I'm from. Then the warrenty 250 but they wanted another 1000 for what I don't know. . They wouldn't let my mechanic or the ford dealership of wausau to work on it. NOWDO YOU UNDRRSTAND. CARHOP AN THIER GARAGES IN APETON ARE ALL CROOKS AN THIEFES. They run the biggest scams in appleton. Now if ford from wausau wanted to get the car ani nvestigate the car an all the truth I've said. To prove I'm an honest guy. 1 day later differential dropped.

Now that I am inder no financial obligations, I can give a review without being threatened. I…read morepurchased an SUV from Dan at West College Motors. He sold me a warranty for the vehicle to the amount of $3500. He stated, "The warranty will last an ADDITIONAL 100,00 miles. Anything breaks, it WILL be covered under warranty for a small deductible." Bought it. First week? Transmission pan. Fixed it with a small deductible. Two weeks later? Head gasket. Fixed, small deductible. Fast forward a couple of months, July, transfer case breaks. $3200. Not covered under warranty for some reason. All my car repairs, Dan did allow me to have a loaner. However, when I realized the warranty was not being honored, and Dan stated it was too bad and we had to suck it up. I made a complaint on West College Motors website and immediately received a call from Dan stating if we did not remove the post, we would have to return the loaner. We removed the post and returned the loaner. Threatening a single mom of 2 who needs transportation for her kids?? Class act. Thankfully JDR Automotive was amazing enough to make sure my vehicle was safe and taken care of until the bill could be paid, no extra charges. Now that my vehicle is fixed, I am allowed to let the public know, DO NOT BUY FROM THIS CAR DEALERSHIP!!!!! THEY ARE CON ARTISTS AND WOULD SELL THEIR OWN GRANDMOTHER FOR A QUICK BUCK!!! Be smart.

Dan from West Auto sold us a warranty for an additional $3,500. He told us the warranty was good…read morefor an ADDITIONAL 100,000 miles on my vehicle. My transmission needs to be replaced and they ARE NOT HONORING THE WARRANTY!!!!! Be careful doing business with this company!!!!!

(Josh) sales and (Adam) finance were very easy to deal with and even got us a better finance rate…read moreand terms than the good credit union rate we were previously pre-approved for. I worked in the automotive field for over 20 years and walked in the door already opinionated. Adam erased my opinion. He was actually honest and personable. He made the auto purchase very pleasant. We left happy and love our vehicle. No complaints.

NEGATIVE STARS.BUYER BEWARE.NEVER TRUST THEM. apparently they don't service what they sell…read moreespecially tires. Bought vehicle. Claimed new tires, two months later tires are bald. They do not care about their customers at all.​

Wait, isn't this a Bergstrom?? Anywho, Worst experience ever this past November 2024. So I was told…read moreI had to take my 2018 Acura TLX here for all maintenance. . So I started to go here for everything starting June 2021. I should have known, but each time there was something they F'd up! It was until this past Nov 2024, I scheduled appt for recalls to be addressed. Two times they cancelled because they apparently have 1 guy do work on my car. Because the mechanic was sick one one and on vacation the other time. So fast forward they finally could get me in to do 3 recalls. Mind you a good year had passed since Acura told me about the recalls. They refused to work on the recalls. So 11/08/24 at 11am I drop my car off for the 3 recalls, auto engine shut off malfunctioning, differential fluid change, oil change, and inspection with brakes, and get a quote on the passenger side door damage. Once I get in there the guy is wanting me to sign this paperwork for a loaner. Which ok, I get it there a lot to be done. He tells me talk to you in a few days. I said ok sounds good. I don't hear a thing for 2 WEEKS!! I finally call, and they say whoever I need to talk to is busy that they'll call me back. A hour later I get a TEXT not a call saying the holdup is this and that. It might be next Weds. At this point I say ok. Ok, so Nov. 27th I go pick my car up. I have to pay $390 for the stuff they did and they tell me they put the wrong differential fluid in. Omg. So they knock off $100. I'm on my way home and I can hear a humming sound in back and a clank in front. Next day I call because it was 7pm and they closed. But I call and leave a message and never get a call back. Come to find out my stabilizer bar is broken. And when a different mechanic goes to fix it he sees the nuts and bolts on my calipers are missing!!!!!! They removed them for whatever reason and never put them back together. My mechanic says I'm lucky because if the calipers would come apart at 75mph on the hwy I may of been in big trouble. I call and text the number they text me at and still to this day not a reply!! Oh and they keep my garage door opener!!! I'm never going here again and I hope you don't either. I included pics of it all.

Get everything your sales person says in writing, they will say anything you want to hear to force…read morea sale and beg you for a ten on the survey that comes out afterwards but not hold up their end of the bargain. Bergstrom should be embarrassed by how terrible their current BMW staff is operating. I had to get BMW involved to correct the situation. Save yourself and take the short drive to Milwaukee if you want a new BMW.