Rick has been my person when it comes to appliances for quite some time now. He's knowledgeable and will answer any question. Just today I called him to see if he could do some work for me. It wasn't anything he could help with but he spent about 10 minutes talking through exactly what I needed and what I should do and ask for from the service company I will use. Great guy! read more

I have been using the Appliance Doctor to repair my appliances for over 40 years and have never had a bad experience. With each appliance repair they have given me options whenever available. They were always willing to repair, but let me know when it would be better for me to buy a new appliance. Brent and his team stand out in a time when honest, trustworthy businesses are not always easy to find. read more

Rick is extremely knowledgable and efficient. My fridge was having a leak issue that I had surmised was the fridge water pump. But he came in and found a pressure build-up issue in the lines. He relieved the pressure, fixed the issue, and saved me having to buy a water pump. It's not often you find a trustworthy repair guy, but from my experience you can trust that Rick is going to both find the solution and save you money even if you're convinced you need to spend it. Thanks Rick! read more

Rick came out to assess our issue with the dish washer. He showed up right on time and was able to explain what was going on within 20 minutes. He was extremely professional. The pricing was fair and work was great! Highly recommend. Thanks again Rick!!! read more

UNDER NO CIRCUMSTANCES USE THIS COMPANY I used Rick for the 3rd time to fix a broken ice maker. He came NOT WEARING A MASK. He came out cleared a piece of ice and left in 5 minutes. A few hours later I saw that the fridge had been leaking for hours and had lifted my floor which now must be replaced. I called and texted over and over - no answer. The next morning same thing. When he finally responded "WTF is the matter with you. I don't want your business any more. Pull the fridge out and turn off the water. Too late. Yes asked for his insurance information politely in a letter - no response. At least a $3000 repair and he hasn't refunded my money. Today a serviceman from Mr Appliance is here. Quickly diagnosed the leak, had me turn the water on and off to test, and steam cleaned behind the fridge. He used a special mat to pull the fridge out without scratching the floor (doesn't matter for me -- Ricks negligence ruined mine). He also used a mat at the door to clean his feet etc. real quality. Now I have the hassle of having to file the claim with my insurance company, the water problem, cord around replaced etc. a big mess for Christmas that will take a month to completely fix. As far as Rick -- unforgivable rudeness. No back up or emergency service. No apology. Trying to run away from his responsibilities. Horrible experience. read more

Rick Smith and his company are an absolute scam. Please read this and do not fall victim to his deceit as we did. I will be filing a complaint with the Better Business Bureau as Rick has refused to return our phone calls. Rick came into my home and diagnosed a problem with my fridge based on my verbal report, no technical diagnostic skills. He then sat down at my kitchen table and while on speaker phone put in an order for a part from Fox Appliance Parts. Rick informed me his policy was to require payment for the parts up front. Rick return in 1 week with what I assumed was a new part from Fox. This part that Rick put into my fridge made issues 100% worse. I called Rick back and begged him to put my old part back in my fridge while we waited for him to try to get a replacement for his new part "under warranty" from Fox Appliance Parts. Well after putting the old part back in my fridge, that was the last time I saw Rick. When I started to suspect Rick was not telling me the truth about what was taking so long with getting a replacement, I called Fox Appliance Parts myself and provided them with an order number that Rick had left with me on his personal invoice. Fox Appliance parts informed me that Rick had never completed the order and had never gotten a part from Fox Appliance. When I confronted Rick with this information, he told me that "sometimes I trade parts with people on the internet" and that he was unsure of where he actually got the part he put in my fridge. I did not pay Rick to put a used part from the internet into my Fridge. I paid for a new part from Fox Appliance and for him to install it. Rick has my money, the "new" part I paid for, and no integrity. read more

I had Rick come out to take a look at my Refrigerator and I'm really glad that I did. Showed up right when he said he would and was very professional throughout the whole process. It was obvious that he really cared about making sure the issue was fixed and also didn't break the bank trying to add extras here and there. If you are looking for an honest man to help you out when you need it you can stop looking right here. read more

Incredible service! Ryan is the tech that came out, and he called first to give me his ETA, and arrived promptly. Very professional, courteous, knowledgeable, and made me feel very comfortable. He quickly diagnosed the problem and ordered the part. He came back a week later to do the repairs quickly and efficiently. I highly recommnend the Appliance Doctor, and if you get Ryan....bonus! A true southern gentleman. Thanks so much! read more