I was offered a couple of dates and times to choose from for an appointment. I received a call…read morelater to ask if I could change the time, which was no problem; then another call to see if I was available for an even earlier time, which was great. Tony arrived promptly at the time he gave me. He quoted me a price for the labor and frankly, it was less than I expected. He worked quickly and advised me of a problem I hadn't mentioned as it was separate issue from the repair, and I appreciated that. I will adjust my use accordingly. He was very pleasant to interact with, and I'm very, very pleased with the results. Great experience! Highly recommend!

Wonderful company and communication! The service reps are very efficient and take the time to…read moreexplain what's being done and what needs to be done and then the follow up is great.

Fast, affordable, very fair prices- very professional. Always on time, very polite and…read moreknowledgeable. They have helped with my fridge, dishwasher, oven, and washer!

Gene is professional, skilled, fast, efficient and knowledgeable. A top notch technician!read more

Outstanding, friendly reasonable and honest!…read more Knows his stuff! My ONLY appliance guy!!

I sent in a request on yelp and they were at my house to fix my washer in less than 2 hours!! It…read morewas a $60 service charge that was applied to the repair. Andrei arrived so quickly and was so nice and friendly! He quickly found the problem, ran out to get the new door latch, and was back within an hour. Altogether I had it fixed in less than 3 hours from the time I called! My washer is running so smooth again, and the technician even taped up the lid on the washer because it was not bolted on appropriately (something I didn't even ask him to do)! They really went above and beyond, and I'm so thankful for speedy service. Highly recommend!

The service person was excellent. My steam oven had a grease build up that he cleaned out by taking…read moreit apart. It is really working awesome now. The flame on my gas oven was not even; which after he cleaned it the gas was even again. I love my Wolf appliances which are ten years old. So we were pleased that he did the maintenance to work great again.

update: if you're gonna buy a Scotsman Pellet Icemaker, keep in mind you *will* need service on it…read more and Innovative has been wonderful to deal with. Ilya, in particular, knows his stuff--but they all do. they helped me collect receipts from repairs to make a complaint to Scotsman... which led to them paying for all parts. still highly recommended!

Quick to respond and come out. Very professional and respectful. Process seemed reasonableread more

So fast and I have to say, reasonable rates. Two visits is all it took to diagnose and then repair…read moremy oven issues within 28 hours from filling out the request online to having a fully functioning oven. Incredible. Clean, competent and knowledgeable. That's all I need. George was great!

Highly recommend Suwanee Appliance Repair! Very knowledgeable on all brands, great service, fast…read moreresponse, very affordable! Did a great job repairing my refrigerator! Their website is: https://www.suwaneeappliancerepair.com/ Great guys to deal with! JB-Suwanee, GA

We had an excellent experience using Suwanee Appliance Repair! Our first call to them was about an…read moreicemaker, which they were able to repair pretty quickly. If they end up doing repairs for you, they'll apply the $70 service charge to the total, which he did. The second time we needed them involved a washer that was damaged in a move. Our technician let us know almost immediately that the cost of repair would likely exceed the cost of replacement - he waived the service fee as we'd so recently used his company, and provided us with a written report to give to the moving company as well. Very polite, professional, and would definitely recommend/use again!

I called for a washer repair. Another company I had used before didn't even work on this brand. I…read moregot an immediate response and updates on ETA. Alex was polite, professional, honest, thorough, and helpful. AGA charged me less than the other company, also. I would call them again.

Misdiagnosed the motor and sensor defect with my LG washer machine to ball bearings and gasket…read more With AI search and YouTube, customers are more educated than before.

Sergei was professional and was able to replace my door gasket with no complications! Communication…read morewith the receptionist/dispatcher was consistent. The company was easy to work with. I would use this company again in the future. Dan was also a pleasure dealing with and made sure i had a good customer experience.

I would give zero stars if I could..this is a scam company…read more they were supposed to issue partially refund for work they didn't provide and they never did.

I put in Yelp inquiry to have a repair done on my ice maker. Dmitrii responded quickly and was up…read morefront about any service charge. He is very competitively priced. I appreciated his being honest about not being able to service my model. In the past I've had company's come out to tell me they couldn't work on my appliance.. something they could have done remotely... and then charge me for the visit. I'll keep Frost Fix in my roledex for future jobs. Thanks, Dmitrii!

I'm rating a 2 only because I don't know what their actual work is like but I was slightly upset…read morewith Frost Fix when I had an emergency need to get a refrigerator fixed and I had called upon Frost Fix and another company. The original company I asked said they could not be there till Saturday (a day later) and if they wanted to get to the parts store that they would need to go to the parts store that day (Friday) to make sure they got the right parts. I then said I'm going to shop around and I'll call you back. I called Frost Fix at around 9am on Friday telling them I needed the refrigerator fixed, they asked me my address and number and then they gave me a time frame for THAT day Friday 4-6pm! I was relieved because that means I could get the refrigerator fixed same day! Well come 5pm I call Frost Fix and ask "Hey just checking on a time you would arrive?" And they stated that the location was way to far and they would not be coming out there. So at that point I had wasted the whole day and I could no longer call the other company to come Saturday since they were booked up at that point. I guess my point is, if you say you will be at a place please be there. When a customer shops around they are looking at a few things, timing, price, and quality of work. When you say you will be at a place you need to really make sure you can make it. Because there are other companies in the area that a person can call and if you state to a customer you will be there, they expect you to do so. Please just be more vigilant about that in the future. I cannot comment on the craftsmanship or quality of this companies work though.

We had an issue with our washing machine not knowing when to stop filling. Thankfully Paul came to…read morethe rescue! Paul was able to come out the day after I contacted him and was able to determine the problem. He charged a fair price. He needed to order another part for us, so we had set an appointment for him to come back the following week (when we could be available), kept his appointment and was able to fix the problem quickly and efficiently. We will call him again should we have another issue with any of our appliances.

Highly recommend! Timely response, was able to come in a short time, very professional, and gave me…read morehonest recommendations rather than trying to sell me repairs that weren't likely to be worth it. Looked at a second, unplanned appliance and was also great at diagnosis, was able to come back to complete that within 2 days as well.