Fast and friendly service, technician were very professional. Would definitely recommend them!read more

Horrible people! Horrible service! Don't go to this place. No respect whatsoever and very rude. My…read morefridge door would not close right, and told me to kick rocks. I went some where else and got my fridge fixed for 50 bucks

I had an issue with my stove, where my stove would no longer heat up. I messaged the Appliance Guys…read moreand received a response very quickly. Within 24 hours my stove was repaired. This father and son duo were extremely helpful, thorough and informative. They also gave me very useful information about my current refrigerator and washer dryer. They also let me know if I have any other issues inside or outside my home, to let them know, and if they could not help me with the issue, they would find somebody who could. I'm very glad that I went with this company and I will be using them in the future.

Initially this father/son business appeared good although it took them a few days to get to me so I…read morelost a good deal of food that had to be thrown out. they came from Albuquerque to los Alamos to fix my refrigerator. They said they usually come up on Tuesdays and Fridays. They did a quick diagnosis at no charge, this was on a Friday. They purchased a timer on MONDAY, came back up late Tuesday and installed the timer, $370.00. Was glad to have refrigerator again so went to smiths and stocked up again. The fridge was nice and cold but after a cycle it stopped getting cold again. I called them in panic but they said they couldn't get back to me until the next week, so I lost another $150+ in food again. They said a cold controller this time needed to be replaced but couldn't get the part until the following Monday. I accidentally tapped the cold controller (the THERMOSTAT) while placing my water bottle onto the top shelf. The Fridge came back on. So they confirmed that it needed to be replaced. I kept tapping the Thermostat (what they were calling the "cold control" every 4hrs for about 5days to save my food. but because I had to sleep it shut off in the middle of the night and I lost much of my frozen food again (the third time). The following Monday they contacted me saying that the Thermostat was no longer available so the Fridge can't be repaired. Sorry Buddy you're out of luck. Try placing "Duct tape over the cold control.. , were they kidding? My son was surprised that SEARS PARTS wouldn't have a replacement part. My son contacted SEARS PARTS. They had the Thermostat. I texted ADAM from The Appliance Guys, Co. with the information on the part. They confirmed it, I ordered it, it arrived two days later on a Thursday which was lucky since they come to Los Alamos on Fridays. I let them know I had the part. They said they'd be here the next day late afternoon. The next day on Friday, they contacted me to say that they had a cancellation by another person in Santa Fe. So, IT WASANT WORTH IT TO THEM TO COME UP TO JUST REPAIR MY REFRIGERATOR. "Great customer service?? " really? As a customer I'm not worth it to them??? Maybe next week?? Meanwhile the Fridge stopped working again, lost more food. they never returned and would not respond to my texts/calls! Consequently, I had to wait another week for SEARS REPAIR TECH to come finish the job, more lost food and another $225.00. The SEARS Tech swapped out the "actual faulty part" with the one my son found from SEARS PARTS DIRECT. The Tech also found loose screws, and missed timer adjustments. Avoid these "Guys" at all costs. Just call SEARS or I've heard DNS repair is good. So, it's off to SMALL CLAIMS COURT we go! Unless I receive a refund and get all the costs of lost food back from Joe and Adam..., "The Appliance Guys". PS, I'm 75, don't need that type of bullshit! Oh yes "No Senior Discount offered" either!!

I called CP and Sons late Friday. A friendly woman called me this morning before 9 o'clock (…read moreMonday) and asked what I needed done. I explained that my Maytag washing machine wasn't working. After asking what was a good time for me, she said a service tech would be out this morning to service my machine, and would call when on his way. Anthony from the co. arrived, listened to my explanation of the what happened with the machine, said, "I might be able to recalibrate this," and went to work. A few minutes later my washing machine was working. Anthony was low key, friendly, and a good listener. I so appreciate finding a good appliance company. The cost with a check was $107.00. Also, interestingly, Anthony said not to wash jeans or pants with other clothes. That was good for me to know. 5 stars!

My call to the company was a great experience. I had a refrigerator which was loosing it's cool…read more(haha). The phone rep efficiently accommodated me and scheduled an appointment within a couple of hours. CP arrived quickly and diagnosed the problem in no time. The rep replaced a broken fan motor. He also made another fix, free of charge. My frig is now working great. When I asked him to look at my dryer, he did so with no additional charge. My dog loved him. The poor guy was very patient as my dog became somewhat obsessed with his gloves and took them out of his carrying case. The rep was a doll. He was courteous, friendly, professional and explained everything clearly. Service was a bit pricey, but that seems to be the norm in the appliance repair biz.

This is a wonderful place. I know the owner from way back. Honest!!!! Sewing machines too.read more

I really wanted this to work. The other 2 reviews were so stellar that I didn't even research any…read moreother places before I went in. I brought a bunch of kitchen knives in for sharpening. Five dollars a piece. Got them back right away, nice and sharp. That was great. I also brought in an antique Singer Sewing machine that needed a new cord and a tune up. That was going to be $80 and $5 for the new cord. I didn't ask what the tune up entailed but did think $80 was a little pricey. On the other hand I realize this is not Walmart. There are expenses and overhead for a small business. And many of us want to support these independent shops, right? I was told it would take a week to be done. A week came and I didn't hear so I called. It sounded like the owner forgot all about me and my sewing machine. I thought it was odd because no other customers were there when I was in and it didn't look like he had many items lined up to be fixed, but you never know. So, I was told that he would look at it the next day and if it didn't need any parts it would be done by the end of the day. End of the next business day I came in and he hadn't even started. Again, no one else was in the shop and I didn't see a back log of repairs. I really felt like I was more of a nuisance than a customer so I took my Singer and went home. That makes me sad because when I walked in I thought it was a wonderful place. I wanted it to be a wonderful place and I wanted to be a happy wonderful customer. Oh well.

We had a dryer making noise and not drying well. We contacted Marshall's through Yelp and setup an…read moreappointment. Tim was slightly late, but well within the window set up. He got right to work, cleaned the dryer well and replaced some drum parts that had worn down. He also cleaned the vent again and got up on the roof to verify hot air was flowing from the vent while the dryer was in use. Even though he didn't arrive on the hour, he still spent the two full hours making sure the dryer was working its best. He left everything clean. Overall, we are very pleased with the results and will call them again for other appliance repairs.

I have to say that Tim did a great job on our appliances. We called Marshall Appliance Repair…read morebecause our washing machine stopped running mid-cycle. The door locked so we couldn't even get the clothes out. Honestly, we were fully expecting to be told that our washing machine wasn't worth fixing and we should just buy a new one. In a couple of hours, Tim got it running again like new. After that good experience, we asked Tim to do a regular service on our dryer. He was so thorough. I was surprised to see the whole drum removed. Even more surprised to see the amount of lint hidden inside the machine. The vent underneath our microwave had not worked in years. We'd had many repair people try to fix it in the past but with no success. Tim figured out the problem and fixed it very quickly. On top of everything else Tim was a very nice and conscientious professional. We'll definitely be calling him again next time we need an appliance repaired.

ASAP Appliance Repair came through again for me. My washer pump went out on a Sunday. I am back…read morewashing clothes by Tuesday morning. They were quick and able to work with my schedule.

Our 10yr old refrigerator ice dispenser fan started making sounds a few days ago, and by yesterday…read moreafter work it was unbearably loud. My wife and I searched for businesses open past 5 with good reviews and came upon ASAP Appliance Repair. Jason answered the phone right away and worked us into his schedule same night. We were super impressed with Jason as he got to work right away and fixed the issue efficiently and effectively. He clearly has a lot of experience with appliance repair and now we have a go-to person for future needs. Definitely recommend this business.

This was a fantastic experience! My Dyson was not working and they fixed it all up in just a couple…read moredays and even used a part they had as spare of to replace mine that was cracked. Clean and friendly too !

I have a vintage kenmore sewing machine that has been on vacation for several years. During all…read morethose years, I had it in my mind or somebody told me that I should be putting oil on the sewing machine if it is not being used; so I squirted and drenched the inside, as Rick told me. It was a mess! He cleaned it really good and it is running now like the first time it was given to me. He told me to put in half a drop every two years only where the holes are. Thank you Rick for a lesson learned. Very professional team and very affordable place to go to. I called around before I went and I am glad I did. Thank you for an excellent customer service! I truly appreciate your help.

We had a refrigerator that stopped working, and decided rather than have the business we bought our…read morenew one from take it we would donate it. We found Albuquerque Appliance Training online, and asked them to come and take the fridge. Andre Chacon, the owner, came over, fussed around with the fridge, and told us he could fix it. Within 24 hours we had the functional fridge back and saved $2,400, along with a 6-month guarantee on the work. He works on all appliances, and were very impressed with his professionalism and willingness to listen to us. If you need appliance help we urge you to consider AAT.

Don't bother. Called ARC to donate a Maytag washing machine and was told to call these folks for a…read morepickup. Called on Tuesday and was told that they would pick up the washer on Wednesday. Sent them an email and text message with address/phone number etcetera. Wednesday went by - no call and no show. Sent another email inquiry asking if they intended to pick up the washer - no call and no response. Thursday - no show and no call. Friday - no show and no call. Saturday -no show and no call. Not Reliable for me - my advice is Don't Bother.