Over the past year, my nonprofit, Rebuilding Together, has ordered dozens of appliances through…read moreHomewise to install in homes all over the East Bay. The feedback that we get from our clients is consistently positive, and the staff support is impeccable.

We had a somewhat unusual refrigerator purchase to make, and was able to find the right…read morerefrigerator at this place. Our counters are a non-standard depth, so if we put in a normal size refrigerator, the refrigerator will stick out nearly a foot. That means that we have to special or a less common refrigerator that has a shallow depth. The staff at this place was able to order a refrigerator that worked. The prices were definitely on the higher side, but you are paying for the more personalized customer service.

Rick and Al have retired, as Dave C. says. But the phone…read morenumber still works. One of them is still selling appliances, without a showroom. I think that the other does repairs.

After many years of business in Oakland, Reeds supply closed. Rick and Al both retired. I don't…read moreknow what they're doing now and I believe the city bought the building. It was a great place to shop.

After exploring several new dryer appliance store options I chose Antone's. A local small store…read morewhich has been in business many years. Their inventory is not huge, but I found just what I was looking for. And Comparing prices - most big box stores charge extra for delivery, removing old dryer, hook-up equipment, etc - Antone's price was totally competitive. They include everything in one price. Robert arrived on time, and working alone removed my old dryer, got the new one up and running. He was polite and very helpful. I definitely would recommend Antone's. And I like supporting small, local businesses.

Robert has helped me installing a used dryer and again when my Kenmore washer was having an issue…read more He got the part within a day and had it repaired in a jiffy. He knows his stuff.

We have used Mr. Kim for large appliance repairs several times in the past. We love using small…read moreindependently owned businesses whenever possible. He arrived when he said he would, worked efficiently and cleanly, and charged a fair price for his services. Moreover, he has saved me a lot of money by troubleshooting the issue over the phone, saving an expensive service call. Recommended!

I've been using Mr. Kim for years. Real old school expertise and always arrives on time. One time…read morea knife poked a hole in my dishwasher and rather than replace the whole thing he repaired it with epoxy (which he had in his truck)--it lasted until the appliance died a natural death. Smart, honest, and reliable. Just about as good as you can get. Highly recommended.

The Deals Guy came through! My washing machine died unexpectedly, and as a single parent I was…read moredesperate - both for a good deal and for a replacement asap. I got both! The machine was delivered and installed swiftly. The location is a little rough, but the price and quality made up for it.

TAKE YOUR OWN **RISK** PURCHASED FROM UN-AUTHORIZED DEALER:…read more I purchased a Thermador oven from Soufinane May, 2023 about 25% off from original price, however it's a defective oven and never turn on heat after installment. Contacted Thermador and they came twice for repair, however it's unrepairable and in order to exchange, I must provide a receipt. When I asked Soufinane for a receipt, he said the his receipt not work for exchange, of course he won't tell you this before purchase. And he didn't provide another HELP for selling defective products, pushing you to the Manufacturer was the only thing he did for me. ---UPDATE---: Re Soufiane C.: "It is important to hire the right contractor to install the unit and not someone, who will break it in the process and blames it on the unit or the tools." The contractor installed the unit is a CA licensed contractor, and Thermador's technician came twice for the repairing, and told me it's unrepairable even they replaced a brand new board. It's definitely a defectives. From above comment from the business owner, you would find he would use all kinds of excuses to "prove" he has absolutely no business with the defectives he sold. He never provide me a store receipt for the sale, and claimed he is a craigslist seller and sold things as-is. (hmm, why you have a physical store in Oakland, should you obey the local retail laws to provide a receipt at least)?

I did not use Top Tier Appliance Repair but appreciate their help. I had contacted 3 other…read morecompanies to service my Viking range that were quick to respond "we don't service your area" or "we charge a diagnostic fee that doesn't go towards the service/repair"...etc Vissal from Top Tier Appliance Repair quickly responded via text, provided his number and said to call to call him (at my convenience) to better understand the issue. Other companies didn't even bother asking. Basically, the oven temperature no longer consistent and fluctuates 50 degrees. This started after I was cleaning and my drip tray got caught on some wiring. After a 10-minute consultation, Vissal asked for the model number and once found, could set up the appointment. The next day I realized that even though I've had my Viking range 15 years (no longer under warranty) that it would be best to contact an Authorized Viking Repair company - I was referred to a company in San Jose. I texted Vissal that I was going another route and he quickly responded no problem. Friendly and professional customer service and thanks to Vissal for taking the time to work with me! It showed he really wanted to help which is much appreciated! Another 5-star review added to Top Tier Appliance Repair!

Old Maytag Dishwasher QuietSeries 300 - water filling bottom and leaking out onto kitchen floors -…read moreclogged filter or drain? No easy access to filter so couldn't clean it myself without disassembling. Sam came out within a a couple hours, cleaned filter and hoses. Very fast & efficient. Price paid for standard servicing: $195.

Chris was an excellent serviceman. Arrived on time and prepared with the oven part I was most…read morelikely to need replaced. Verified electrically that my oven igniter had indeed failed. Replaced the ignitor with a high quality part, demonstrated it's functionality twice, and put the oven back together. All done, neatly and cleanly, in about 45 minutes. Chris repairs other large appliances also- refrigerators, washers, and dryers. I will certainly call on him again in the future. He is friendly and informative and he knows his ""stuff". Thank you, Chris.

Chris is my go to repair guy! He is always on time and has been able to diagnose my issues. So far…read morehe has repaired my cocktail ice maker, my dishwasher and my gas stove over the years. I would not use anyone else. Hopefully nothing else falls apart anytime soon, but if it does I have The Repairski Brother's in my contacts!

I recommend Santa Clara Alliances when you are working on a budget. They also provide great…read moredelivery and set up of appliances.

the best and most honest company I have ever purchased from. The best customer service, they back…read moretheir products and are quick to fix, they do not let you wait. Wish every company was like them, the world would be a better place.

1 star is being gracious because the initial phone call went well. During the initial call I made…read moreit clear that I was calling for my 75yr old mother, thus it's best to only talk to me. Michael agreed that he would call. He did. During the visit, with me on speaker, it was agreed that I'd get a call the next day about pricing for the parts. The next day I received Michael's call declining the repair. His reason : Your mother asked me to also repair the ice maker for the same labor fee. My reply : I heard you agree. Why is this an issue today ? The clear agitation in his voice was not warranted. My question went unanswered. This was intentional and very poor communication ! Thanks for the free diagnostic. Now we can spend our money with a company who deserves it. Hopefully AI will make appliances where your expertise is not needed. Thus, interaction with you for people like me will not be an issue.

I am the P.M. for a non profit in Oakland, the outstanding service and prices that we received from…read moreBay Area Appliance Repair was greatly appreciated. Michael really knows the trade, his honesty and support goes a long way compared to the other repair shops I have dealt with.

We came in for some shelves, and couldn't find some in black. Malaysia was kind enough to help us…read morelook. We ended up going with a different color because the black was only available online. Malaysia caught up with us and offered a discount as a consolation. Later as we were trying to fit all of our purchases into the car, Ri, who was gathering shopping carts in the parking lot, offered to help us lift our mini fridge and shelves into the backseat. Truly didn't expect to be taken care of here today. Thank you guys!

It's been a long time since I've visited this location. It has changed significantly to mitigate…read morethe issue of unhoused living in/around the parking lot. It now is completely surrounded by a fence with one entrance/exit with a gate that closes after business hours. There's even security camera to record license plates as you enter. High security. I came in to make copies of keys. The self-serve machine broke but I was promptly assisted by an employee. I got help easily this visit.