Homewise (formerly Airport Appliance) comes through again with exceptional local service!…read more We have bought many appliances from Airport Appliance in the past--which is now Homewise. I was initially a bit worried that the business had been absorbed into a national chain, but it turned out to be just a name change with the same great local ownership. Most recently, our wall oven went dead on the 4th of July. We called Homewise and spoke with Lyla Vo, who was fantastic at advising us on replacement options. While working with her, we also decided to replace our 15-year-old dishwasher to take advantage of a two-item extra rebate! Over the years, we've tried other options in the area, but Homewise strikes the perfect balance: Vs. High-End Local Outfits: Higher-end stores seem bothered if you aren't remodeling an entire kitchen. Even though we'd bought from them before, they lacked interest when we only needed a single replacement item. Vs. Big National DIY Chains: Big-box stores are a headache. Twice, their installers walked out refusing to complete the job due to minor water, power, or circuit compliance issues. While those may have been on our end due to older coding, there was zero flexibility or real-time planning--they are bound strictly by corporate liability rules and won't work with you on the spot. Plus, you're basically dealing with a website, not a human. Why Homewise Wins: Even though we handled everything over the phone with Lyla, the entire experience was seamless. When we had follow-up questions, Lyla even responded from her phone after her shift was over! That kind of personal, above-and-beyond care is rare. On top of that, the installation process was super smooth, and they strictly honored their 4-hour delivery window. Homewise delivers the exact feel of working with a reliable, friendly neighborhood salesperson. Next time an appliance needs replacing, we're heading straight back to them. Please keep supporting local businesses like this one!

I was in the market for a new washer and dryer after my washing machine broke, so I looked around…read moreand compared prices at several different retailers. From the beginning, HomeWise Appliance had the lowest starting price. It was also during their Fourth of July sale, and I received an additional instant discount of $75 per appliance for purchasing both the washer and dryer, saving me another $150 total. There were also two additional manufacturer rebates available that I still need to submit. I have seen some reviews mentioning issues with receiving rebate money, so I cannot comment on that part of the process yet. However, even before factoring in those rebates, the washer and dryer were still the least expensive I found anywhere. With HomeWise's additional Fourth of July discount, the total price became even lower than every other retailer I compared. Even if I ultimately receive only one of the two rebates, this will still have been, by far, the best overall price. The service was also great. Delivery was available the next day, and I had no issues throughout the entire process. I was charged an additional $50 because my home has more than 32 stairs, which I thought was completely reasonable. The prices they offered for the required installation components were also reasonable. However, I already had some of my own new washer and dryer lines, and the installers were happy to use and install them without any problem. Antonio, who helped me at the Redwood City location, was extremely knowledgeable about the washer and dryer--more so than anyone I spoke with at the other stores I visited. I really appreciated his candor and his willingness to discuss the differences among the various options. At no point did I feel pressured to purchase anything, which was both important and refreshing. It genuinely felt like he was there simply to help me make the best decision. Overall, this was a great experience. Based on the pricing, knowledgeable service, next-day delivery, and lack of sales pressure, I would not buy my appliances anywhere else. HomeWise had the lowest starting price, the lowest final price after its own discounts, and the potential for even greater savings once the rebates are processed.

Rick and Al have retired, as Dave C. says. But the phone…read morenumber still works. One of them is still selling appliances, without a showroom. I think that the other does repairs.

After many years of business in Oakland, Reeds supply closed. Rick and Al both retired. I don't…read moreknow what they're doing now and I believe the city bought the building. It was a great place to shop.

Robert has helped me installing a used dryer and again when my Kenmore washer was having an issue…read more He got the part within a day and had it repaired in a jiffy. He knows his stuff.

After exploring several new dryer appliance store options I chose Antone's. A local small store…read morewhich has been in business many years. Their inventory is not huge, but I found just what I was looking for. And Comparing prices - most big box stores charge extra for delivery, removing old dryer, hook-up equipment, etc - Antone's price was totally competitive. They include everything in one price. Robert arrived on time, and working alone removed my old dryer, got the new one up and running. He was polite and very helpful. I definitely would recommend Antone's. And I like supporting small, local businesses.

the man showed up and refused to work on the oven because he can't move it due to a injury- I…read moreoffered to have my husband move it he said no I won't work on it if I can't move it myself- we were clear it was an oven repair. he also looked at the freezer Thant needed repair for 20 seconds said the solution is to turn it off for two days and it'll be fine. he at least had the professional courtesy to not charge . I rearranged my work day for this - horrible experience .

We have used Mr. Kim for large appliance repairs several times in the past. We love using small…read moreindependently owned businesses whenever possible. He arrived when he said he would, worked efficiently and cleanly, and charged a fair price for his services. Moreover, he has saved me a lot of money by troubleshooting the issue over the phone, saving an expensive service call. Recommended!

Was going to buy a brand new fridge from HD or Costco when I saw this store advertised on…read moreCraigslist. Called him up, told him my issue, and had an immediate suggestion. Went to business, looked at a few units, decided on one, and he delivered, installed, and hauled away the old unit on the same day! Great guy, would definitely do business with him again. Oh, and buying from here provided substantial savings over a brand new in the box unit!

TAKE YOUR OWN **RISK** PURCHASED FROM UN-AUTHORIZED DEALER:…read more I purchased a Thermador oven from Soufinane May, 2023 about 25% off from original price, however it's a defective oven and never turn on heat after installment. Contacted Thermador and they came twice for repair, however it's unrepairable and in order to exchange, I must provide a receipt. When I asked Soufinane for a receipt, he said the his receipt not work for exchange, of course he won't tell you this before purchase. And he didn't provide another HELP for selling defective products, pushing you to the Manufacturer was the only thing he did for me. ---UPDATE---: Re Soufiane C.: "It is important to hire the right contractor to install the unit and not someone, who will break it in the process and blames it on the unit or the tools." The contractor installed the unit is a CA licensed contractor, and Thermador's technician came twice for the repairing, and told me it's unrepairable even they replaced a brand new board. It's definitely a defectives. From above comment from the business owner, you would find he would use all kinds of excuses to "prove" he has absolutely no business with the defectives he sold. He never provide me a store receipt for the sale, and claimed he is a craigslist seller and sold things as-is. (hmm, why you have a physical store in Oakland, should you obey the local retail laws to provide a receipt at least)?

I did not use Top Tier Appliance Repair but appreciate their help. I had contacted 3 other…read morecompanies to service my Viking range that were quick to respond "we don't service your area" or "we charge a diagnostic fee that doesn't go towards the service/repair"...etc Vissal from Top Tier Appliance Repair quickly responded via text, provided his number and said to call to call him (at my convenience) to better understand the issue. Other companies didn't even bother asking. Basically, the oven temperature no longer consistent and fluctuates 50 degrees. This started after I was cleaning and my drip tray got caught on some wiring. After a 10-minute consultation, Vissal asked for the model number and once found, could set up the appointment. The next day I realized that even though I've had my Viking range 15 years (no longer under warranty) that it would be best to contact an Authorized Viking Repair company - I was referred to a company in San Jose. I texted Vissal that I was going another route and he quickly responded no problem. Friendly and professional customer service and thanks to Vissal for taking the time to work with me! It showed he really wanted to help which is much appreciated! Another 5-star review added to Top Tier Appliance Repair!

Fraudulent company, will be reporting to the BBB. Vissal (check goes directly to Sam Vissals…read moreconsulting 1077 80th avenue apt b Oakland) scammed my elderly father out of $600 off a new refrigerator circuit board. Kitchen aid sells new ones for $435, he lied and said he would have to repair and needed the $600 upfront. Within 30 min the check was cashed and he won't respond to my dads several calls, my calls. I will be sending police and there is a special place for you. You don't think there is family behind old people. You're a crook. And yes we have the correct company.

Chris was an excellent serviceman. Arrived on time and prepared with the oven part I was most…read morelikely to need replaced. Verified electrically that my oven igniter had indeed failed. Replaced the ignitor with a high quality part, demonstrated it's functionality twice, and put the oven back together. All done, neatly and cleanly, in about 45 minutes. Chris repairs other large appliances also- refrigerators, washers, and dryers. I will certainly call on him again in the future. He is friendly and informative and he knows his ""stuff". Thank you, Chris.

Chris had the best price and was able to come out the quickest. He's experienced, friendly and…read moreworked efficiently. If anything else happens to our washer, dryer, fridge or range I'll be calling him.

I recommend Santa Clara Alliances when you are working on a budget. They also provide great…read moredelivery and set up of appliances.

the best and most honest company I have ever purchased from. The best customer service, they back…read moretheir products and are quick to fix, they do not let you wait. Wish every company was like them, the world would be a better place.

I called Bay Area Appliance repair in a panic as our refrigerator stopped working months after the…read more3 year warranty expired. Michael came out that same evening and gave an honest assessment and quoted a very fair price. We thought we would have to throw out all our food as the part wasn't available locally but he managed to track one down working some kind of magic and fix the fridge the next day! Not only that, but he made several other invaluable recommendations for our appliance care around the rest of the house. Above and beyond, honest, and didn't break our bank--I couldn't have asked for a better experience!

1 star is being gracious because the initial phone call went well. During the initial call I made…read moreit clear that I was calling for my 75yr old mother, thus it's best to only talk to me. Michael agreed that he would call. He did. During the visit, with me on speaker, it was agreed that I'd get a call the next day about pricing for the parts. The next day I received Michael's call declining the repair. His reason : Your mother asked me to also repair the ice maker for the same labor fee. My reply : I heard you agree. Why is this an issue today ? The clear agitation in his voice was not warranted. My question went unanswered. This was intentional and very poor communication ! Thanks for the free diagnostic. Now we can spend our money with a company who deserves it. Hopefully AI will make appliances where your expertise is not needed. Thus, interaction with you for people like me will not be an issue.

We had a great experience. Each and every person we seeked assistance from was able to help us. No…read moreattitudes. At one point we needed several 30lb bags of rocks. The guy helped load my car WITH A SMILE. I never got his name. It was a young, tall, black gentleman. Help is hard to find sometimes so good customer service stands out to me.

It's been a long time since I've visited this location. It has changed significantly to mitigate…read morethe issue of unhoused living in/around the parking lot. It now is completely surrounded by a fence with one entrance/exit with a gate that closes after business hours. There's even security camera to record license plates as you enter. High security. I came in to make copies of keys. The self-serve machine broke but I was promptly assisted by an employee. I got help easily this visit.